Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

Strata attraction Seville plot 123

We bought our strata home in March 2021 the whole experience from start to finish has been excellent (even with a global pandemic) Jayne who we dealt with from day one has been excellent going above and beyond what was expected from herself .Special thank you to Carl as well who has dealt with the small amount of remedial work to the property all minor details as expected with a new build even out of hours he has called us back to arrange a door lock to be repaired would highly recommend strata as a good quality builder

Peter · 13 August 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Customer care …

We moved into our Seville Strata home on the Attraction site (plot124) in December and are in love with the house, but the main reason for this review is to praise the customer care throughout the whole processFrom the start of choosing the plot and putting our house up for sale, (throughout a long covid delay moving in) and up until moving day, Jayne in the sales office was absolutely briiliant. She kept us up to date and informed every step of the way and couldnt be more helpful with putting us at ease at each step. Once moving in, the site manager Carl has been fantastic, he has been and still is, on hand to answer any queries and work through our snagging list (of mostly minor issues as in all new builds). He never fails to return a phonecall or text even outside of working hours going above and beyond for us.More recently with an issue we had with our garden, James at the customer care team has been amazing and was on hand to resolve our issue, keeping us regularly informed and updated throughout. The issue is now fully resolved and we are very happy with the result and couldnt have asked for a better outcome or service from the team! So thankyou!Maria and Matt and family

Maria · 11 August 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Our gratitude to Charlotte Corah

After the disappointment of having to withdraw from purchasing the Bordeaux on the 360 site we have to say how impressed we were with our sales coordinator Charlotte Corah. She was outstanding during the pre-purchasing stage with her help and advice, so friendly with a fantastic smile always. Charlotte has become a friend even though we had to pull out. We did not proceed at the end because of personal health concerns to David.

David · 6 August 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

We have moved in to the new house in…

We have moved in to the new house in Green Hammerton by Strata. I write to praise the service team led by Mr Simon Hewitt and his team members for offering us a warm and helpful service once we turn to them for assistance. Thumb up for their help, kind and patience and most importance, Simon's positive attitude and his words, ' You are happy, I am happy.' Encouraging and supportive

Che · 2 August 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

Very poor communication

We purchased a house from Strata approximately 12 months ago. We have had ongoing issues in relation to communication regarding snags and have been put in contact with multiple people to resolve them. Apart from one constructive visit where a number of snags were remedied we have been essentially "chasing our tail" to get any other work completed. This involves a cycle of filing a complaint, someone coming out to make a list of issues, no action being taken, and repeat.Very disappointed that it has taken weeks and even months to get responses on communication which ultimately has resulted in no remedy for us.Update: We have contacted the email address below and still received no communication or redress from it. We have now contacted NHBC to remedy the safety and security issues we have experienced with the build.Edit: 12 months on and strata still continue to handle our issues with a mixture of incompetence and indifference. I WOULD NOT RECOMMEND THIS BUILDER TO MY WORST ENEMY

Nickla · 30 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Plot 77 Verve

My partner and I have recently moved into a Palermo on the Verve site in Castleford. Having had a bad experience moving into a new build previously (persimmon) we were naturally wary about buying another new build property. From day 1 Sheereen in the sales office was absolutely amazing and put us at ease straight away. She was kind and polite and was always on hand to help with any questions we had. If she didn't know the answer she would always find it out and get back to us very swiftly. Once we moved in we have dealt with Ian the site manager who has also been fantastic. He is really approachable and has arranged to put right our minor snags within days of us raising them (only about 20 compared to over 180 in our previous house) Overall we are very happy with our new house and cannot fault strata in away throughout the whole process. Hopefully we will not be moving again but we would have no hesitation in recommending strata to anyone thinking of buying a new house.

Simon · 29 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Customer Care Champion

I reviewed the Strata Esteem build and sales office support last year. This review is for the post sale aftercare. James in the customer care team has been an absolute champion - courteously and efficiently organising and chasing up the various inevitable snagging issues that have arisen, and keeping us informed throughout. Nothing has been too much trouble, and he has diligently diarised and chased up works with the various trades involved, usually before I have had to follow it up myself, and “kicking butt” on my behalf on the instances where the trades have dragged their heels in making contact/booking in the job. All snagging seems to be now resolved (touch wood) , but I am confident that if there are any other issues James will be swift to resolve them to my satisfaction in his usual helpful, cheerful and conscientious way. He is a credit to the Strata brand.

Maria · 27 July 2021 · Strata Bolsover

★★★★★ 5/5

Trustpilot

Yesterday I contacted your customer service

Yesterday I contacted your customer service regarding a query on my daughter’s behalf, she is buying one of your homes built 5 years ago I needed some technical details regarding foundations, James (CustomerService Manager) acknowledged my email early the next day advising me my query had been passed on to the technical department By lunchtime James emailed me the answer !Such good customer service Is to be commended in this current climateWell done James and the technical department Thanks again

Terry · 22 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

As a first time buyer

As a first time buyer, Purchasing a house is not easy and very complicated in many aspects especially if you dont have that much experience. With Strata i am well at ease with what i am doing and I hope that the service and the trust stays 100% from start to finish. Up to this moment i would recommend Strata and Zoe for doing a great job. Welldone

Mr · 19 July 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

From bad to worse - stay away

I am still in the process of buying one of their houses only because I committed to it back in October 2020, and buying with someone else would take probably another year now. If I knew any of the below would happen I would have stayed well clear of these cowboys. A have complained a few times, with the most recent one about the new 3 month delay to complete. I doubt they will be able to do so. They have blamed everyone but themselves, from covid, to supply shortages and the all time classic, the weather. Funnily enough, I visited the site a week ago and not a single brick was laid despite the lovely weather we had recently. Maybe it's too hot for them or not enough wind, who knows... I asked about building progress a few times and only once they mentioned a small delay (from mid September to Beginning of October) which would be understandable albeit not ideal to the the end of the stamp duty holiday. Ten days later the rang me to say there is a 3-month delay. How on earth do you get from 2 weeks to 3 months? As far as I know we had no earthquakes/tsunami/wild fires etc to justify this spike. I can only put it down to incompetence and laziness. Surely if you are so badly delayed you won't be able to catch up and need to inform all relevant parties... The issues don't stop there though. Every time you get to speak to someone else who has no idea what is going on. I was booked for an appointment to choose tiles/floors/carpets etc and not only they messed up the timings, they forgot to give me the fill bill, so had to contact me the next day to charge me an extra £1k+... As for a response, best of luck, you will get an email over a week later to apologise but don't expect anything else to be done about it. If they want something from you though, especially anything to do with money, they will be on to you chasing like dogs with a bone. All I can say is stay clear, you have been warned. Also, notice the amount of bad reviews in recent time. They might have been better a year ago but since then, there is a massive deterioration across the board.

Chris · 19 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Attraction Hull

Attraction Hull. Since the beginning, Strata have been absolutely amazing. Beth at Strata has been really helpful and supportive and went above and beyond for us throughout the process and the purchase of our forever home. Nothing was too much trouble and Beth was always at hand to help.She kept us in the loop through out and she’s honestly the most genuine, loveliest woman. Having had previous bad experiences with other home builders it was lovely and refreshing to actually have someone that genuinely cares about us. The homes are beautiful and any snags are dealt with and rectified promptly. We only had a few touch ups that needed doing which was dealt with swiftly and to high standards. I only have positive things to say about Strata. If you are searching for your forever home, then these are your people! Honestly. Outstanding customer service and gorgeous homes! Thank you Beth and everyone at Strata.

Katie · 19 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Seamless process with an enthusiastic and helpful experience manager

Have just reserved a house at Embrace with Experience Manager, Zoe. Zoe has been helpful from the start including promptly answering online chat through the website as well as offering an open house at a nearby hotel so we didn’t have to commute.During the event, she was very enthusiastic about the site and explained a lot about the project even without us having to ask a lot of questions. The main thing that I appreciate is how prompt she is in organizing further steps for us to secure the house.Definitely recommend if anyone is interested in their development. Their brochure is high-class and their website is the best one I’ve seen so far (and we have been searching for a house for a while now).

Nina · 19 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Beth and the team at Attraction

We were customers of the Attraction branch in Hull and were looked after by Beth. Beth could not have done any more for us than she did. She went above and beyond and was always on hand to support us throughout the purchase of our forever home. We really are so incredibly grateful for everything that Beth did to help in securing the property and for ensuring everything ran smoothly. Strata have been brilliant from start to finish and I would (and have!) recommend to any friend or family member that was looking to move into a new build. Thank you Beth and the Strata team, we couldn't be happier in our new home.

A · 19 July 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

I'm completely unhappy…

I can say that I'm completely unhappy with their customer service and it was a big mistake that I bought the house from Strata.I don't recommend Strata at all and it's better to go for a another developer that respects customers.there was an issue with my windows and I called two experts to fix the issues but they said the issue was from first installation but Strata doesn't accept that and even didn't send someone to inspect it.

There · 19 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata Verve

Strata - Verve - We can honestly say that we have had the most wonderful experience whilst buying our new Strata home and also now that we have moved in ! The level of Customer Service from both Shereen & Ian have been second to none and they are a credit to the Company. Good Customer Service is hard to find these days but not with Strata Verve ! In addition, the build quality and finish is exceptional and we have had very few snags since moving in. Only a couple of minor things that will be dealt with immediately because that’s just how it works with Strata. Nothing is too much trouble and it’s refreshing to be able to say that. Thank you !

Gill · 16 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Rhythm development

Moved into my Rosas home at the Rhythm development in Pontefract, 2 weeks ago. The whole process (from reserving in February) has been great! More recently so by our new sales manager Kayley, who even responds to emails on her day off! Nothing is too much trouble. Jim, the site manager has been excellent and always stops for a chat in the street to see how things are going if I see him, Dino the assistant site manager is also great and the rest of the builders on site are always very friendly and helpful too. I’ve got quite a small snagging list, but everything has already been actioned or is in process (I am copied into all emails to suppliers/contractors etc). And the house is absolutely beautiful! Couldn’t be happier with the house and the service, would highly recommend a Strata house!

Customer · 14 July 2021 · Strata Leeds

★★★★★ 5/5

Trustpilot

Dream home @ Encore

What a great experience for our first house!From the very beginning, Strata houses always felt like home to us. When we visited the show homes, their simplicity, ambience and scandi feel really drew us in! Great job on that front. We visited many other developers before settling here but nothing really came close to the feel of a Strata home for us.Our main point of contact has been Sarah who is an absolute credit to Strata. In fact, we will be sad to see her go when the site is eventually complete.Sarah was kind enough to call us when our dream plot suddenly became available and the rest was history. She has been extremely accommodating through the entire journey so far and both her and Zoe have kept us informed with every little thing that was going on with the house especially as we lived in London prior to this. Plenty of e-mails, phone calls and photos updates really gave us peace of mind and we couldn't have asked for more.They even managed to pull our moving date forward so that we could make use of the Stamp Duty holiday!As for the house itself, the build and quality is simply amazing. Almost a month in now and we absolutely love the place. Any small niggles or issues we have had have been resolved extremely quickly, far quicker than we would have imagined. Both Cameron and Tom have been extremely attentive in trying to help solve any issues we've had thus far. Issues are of course to be expected with any new house and what really counts is the customer care which for us has been extremely great so far.Thank you for everything!A & A

AC · 14 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fabulous at Beverley Anthem!

We have just moved into the Anthem development in Beverley and the staff at strata cannot do enough for you. They have been helpful from the very start. We absolutely love our house, it's very modern and the build quality is excellent. Everyone from our experience from sales manager, experience manager, site manager, quality manager, and all staff on site have gone above and beyond for us. We are looking forward to many happy years in our new home :).

Alex · 13 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Many thanks to Charlotte

Just want to say a massive thank you to Charlotte at 360 Chesterfield for her truly exceptional customer service over the past few years, especially with everything being delayed due to covid. She is a real benefit and asset to Strata, and her knowledge and pleasant manner has made the whole experience enjoyable, rather than stressful which is usually the case when moving home.

Peter · 12 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

A big thank to sweet Carla and Laura in Green Hammerton

We have bought a new home in Green Hammerton from Strata. We are so impressed by the efficient and warm service and help by the sweet lady Carla, who helped us over the purchase proceedings and answered us a lot of questions with politeness, enthusiasm and passion. I like the beautiful environment in Green Hammerton and have to say a big Thank You to lovely Carla for her assistance, and another lovely lady Laura, who is also passionate and helpful, for her warm welcome and future help in the days to come.

Tam · 11 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Anthem , Beverley

I have visited a few developments and viewed a few houses on the market and I cannot express the top notch customer service from Rachel at Anthem in Beverley. No where else has been as proactive and as helpful as her. She genuinly cares and goes above and beyond. I reserved a few weeks ago and got to go see the show homes this week on launch and they do not dissapoint! They are stunning and you definitely get your money's worth. The whole feel of the process is such a good feeling. There has been no stress and communication is on point! Very happy so far :) Thank you

Jordan · 10 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Anthem in Beverley!

We have been on the journey with Strata for a few months now and despite being very apprehensive about the journey ahead of us I can’t fault Rachel, Melaine and Nikki. We were able the get the plot we wanted and sell our house through the assisted selling plan within weeks at the top end of what we wanted for it. Rachel has gone above and beyond to make sure we had the right information which weren’t given at the start, someone else’s mistake. Since working with Rachel at anthem I honestly can’t fault the communications and I do believe she wants the best for us. Looking forward to moving it now!

Megan · 10 July 2021 · Strata Shirland

★★★★★ 4/5

Trustpilot

Visited Anthem , Beverley , today

Visited Anthem at Beverley today. Firstly , Rachel is very friendly and nice to deal with . The only negative thing , is the house I thought I was going to view , 2 bed semi with pictures on your site, turned out to be a 2 bed terrace . The semi I decided was better ,which matches what I saw initially., is £10,000 more . Then I find the recess lighting are added 'extras' . What I would say is please try and be a little more transparent as this should be pointed out at viewing, not in post viewing call . The 'free incentives offered are also a bit misleading . £4500 offered for carpets , laminate to kitchen , tiling to bathrooms and small integrated fridge & freezer , I couldn't see been £4500 . This is purely constructive feedback . Like I said Rachel seems lovely person and helpful and friendly , I just hope there are no more 'extras ' surprises.

PJ · 9 July 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

46 days

I couldn't have had a better experience. From falling in love with a property, to the legal bits, to finally setting foot in our brand new home.Strata (and particularly Sarah) could not have done much more for us. Clear, open and honest information provided up front, continuous communication throughout the sales process and the most amazing welcome basket. The quickest sales cycle my mortgage advisor and solicitor have ever done for 2nd time buyers (46 days!) The Strata team not only did all the above, but went a step more, they managed to pull in our move in date so it didn't collide with our wedding/honeymoon plans.The house is so well built compared to other builders. We will definitely be happy for a long time in this house.

Amy · 9 July 2021 · Strata Shirland