Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotUtter disgrace
Have left my son and daughter in law distraught, keep changing the goal posts, an utter sham cant say anymore.
Good evening,I’m sorry to hear this, please could you send me some more information to marketingdepartment@strata.co.uk and I can look into this further for you.Many thanksCarla
1/5
TrustpilotSTRATA HOMES THE COWBOY BUILDER
Two years after the last house was built Strata still haven't completed works on the site. Landscaping is not done, the builders compound and rubbish is still on site, block paving isn't finished and the development looks a mess.We are now being charged for the upkeep of the public areas that still aren't complete and look a mess!!Customer service is not a concept Strata Homes subscribes to with a catalogue of excuses!STAY WELL CLEAR OF THIS COWBOY BUILDER.
Hi Marcus, I’m sorry to hear this, Please could you send me your development and plot to marketingdepartment@strata.co.uk and I can look into this further for youMany thanksCarla
1/5
TrustpilotBUYERS BEWARE.
BUYERS BEWARE.I urge all people buying a property of Strata to get a full disclosure of your maintenance company. I was not told the maintenance company would have a convenance on my house when I reserved the property.Only found out when we came to exchange and I read through all the paperwork which we had to sign. I wouldn’t sign the convenance and Strata said if we didn’t sign we couldn’t buy the house and would have to pay everyone’s cost. So we had to sign under duress which I told my solicitor and strata.Basically to my knowledge this is Mis-selling… These maintenance covenant’s are nearly impossible to get out of. We get them once a month for two hours and the cost is over a thousand pounds for two hours. If they don’t come in winter months this cost goes up to about sixteen hundred pounds for two hours work. They put a clause in your convenance that you have to pay the maintenance bill whether the work is done or not done. This goes up every year, may not sound a lot when Strata say you pay a small amount every year for maintenance on your estate. But when you break it down for what you are actually getting, it’s day light robbery. Also why aren’t they disclosing when you reserve that there is a convenance on your home and disclosing all the in’s and outs. Then you can make up your mind as to whether you want to buy with them. My advice avoid at all cost don’t buy a new build with a convenance on your deeds, look at builders who actually get the public open space adopted by the council, or actually use a maintenance company who you can get rid of if they don’t do the work. Also cause it’s public open space anyone can go on this land and if it gets damaged we are the ones who have to pay to have this put right on top of what we already pay. Absolutely disgusting. PLEASE THINK LONG AND HARD BEFORE YOU BUY, I WOULD NOT OF BOUGHT IF I HAD KNOWN. If they are such a good thing why are they not disclosing it when reserving your plot, instead of hiding it.Also we are paying a maintenance bill and we Still have a builders yard on a third of are green, we where told we would pay no maintenance till Strata had completely left the site and all works finished.Would never buy another home from them, can’t trust them.
Hi Debbie I’m sorry to hear this, Please could you send me your development and plot to marketingdepartment@strata.co.uk and I can look into this further for youMany thanksCarla
1/5
TrustpilotZero customer service and rubbish quality.
Still waiting for a manager to call me. Repeated visits with no resolve. Repeated disturbance, dust, mess. No end in sight, but it doesn’t matter because they commit to putting it right. How many attempts before you admit you can’t fix the issue Strata???? Can’t get through on the phone, probably due to the volume of issues and customer complaints. Says it all!!They have your money, you’re not likely to be a repeat customer over and over with a house, so there is no care. I am sure they just hope you get bored of the fact you spent your hard earned money on something not fit for purpose. I’ve read a comment on here about internal doors not being covered after 8 weeks. 8 weeks??? Because of potential wear and tear. The doors aren’t likely to last more than 8 weeks?!?!We are waiting for our replacement internal doors. Over a year now because they aren’t able to get them. The irony is, they are still building and selling houses. So none of the new customers have internal doors then?!They really think customers were born yesterday!Escalate away, they will refuse to let you speak to anyone senior. They will refuse to take accountability. The escalation process is a complete waste of energy. There isn’t a structured complaints process, other than strata’s standard response of ‘no’.
Hello, We can confirm that the issues you have raised have been responded to, we are in regular contact with you and we are genuinely working as hard as we can within current restrictions and delays to resolve this for you. Your customer care representative has explained our procedure should you wish to escalate your case. It is important we follow this process to ensure consistency for all of our customers. Thanks, Izzy
5/5
TrustpilotLove at first sight!
My husband and I were just interested to look at a couple of houses on the Beverley site and the lady we talked to, ‘Debbie’, could not have been more helpful.Although she was just covering for someone she showed us round and tried her best to help us. When we instantly fell in love with the ‘Geneva’ she took our details and promised to pass them on to the usual sales person.
Good morning Catherine,Thank you for taking the time to leave a review. I'm so glad to hear you had a great experience at Anthem. The Geneva is an amazing home!I wish you all the best for the future,Carla
5/5
TrustpilotThe best experience I ever could have…
The best experience I ever could have asked for, from the details to the people to the beautiful house not a single fault could be made. The sales team were great from the off but then the build team took over, in particular Beth Fenwick, what an outstanding person. Constantly trying to make your experience the best it could be, Beth doesn't leave anything to chance. Professional, down to earth and just amazing at what she does. Thankyou so much Beth
Hi Charlie,Thank you for taking the time to leave a review. I am so pleased to here you have had a great experience buying your new home with Strata.I wish you all the best for the future,Carla
5/5
TrustpilotStrata Verve
Since Sheereen has been involved in the purchasing of our family home, we have experienced nothing but professional, informative and friendly help and advice! Sheereen has been responsive to emails and made our journey with strata an enjoyable and stress-free one. As for site manager Ian, no ask is too big or too small. He has provided us with several methods to contact him and responds to communication swiftly, often getting the job done that very same day! What more can you ask for! Like Sheereen, Ian knows exactly what level of service we like and come to expect from Strata and we feel like we have had a very bespoke service / experience throughout! This is our second Strata home and would highly recommend moving with Strata to any of our family or friends!
Good morning Adele,Thank you for your lovely review. It is great to here you have had a great experience with Sheereen, Ian and the rest of the Verve team,I wish you all the best for the future,Carla
4/5
TrustpilotA big thank you to the Strata team at…
A big thank you to the Strata team at the Ambition site in Leeds. From front of house when choosing my plot, and the patience from Sandra Fenton when choosing my Choices (for me a stressful event), this was managed so sensitively by Sandra). Much gratitude to Marilyn Robinson who politely answered my numerous question and was so welcoming during my spontaneous visits to the show house even during Covid 19, then checking in on me after the move into my new build in April. Last and not least to Dave Warburton and Charley Oldroyd. I cannot thank you both enough for the consistent lengths you both went through to ensure that all of the items on my snagging list were undertaken and going the extra mile to ensure that I was satisfied with the work carried out. I cannot express my gratitude enough to all names mentioned in terms of the professionalism, sensitivity and promptly acting on all issues identified, (which is to be expected when moving onto a new build). Who ever has the privilege of having this team support them during a move into a Strata new build shall not be disappointed.A heartfelt thank you to you all.
Good morning JulietThank you for taking the time to leave your review. It is so lovely to hear you have had a great experience with the Ambition team.I wish you all the best for the future,Carla
5/5
TrustpilotStrata Esteem
Moved in a week ago into one of the Capri’s at Strata Esteem. It is an absolute dream home. The views from our balcony are stunning and the whole house is impressive. The buying process from start to finish was impeccable and Olivia has been fantastic throughout. We are so thrilled to have moved here!! Thank you Strata. Emily & Family x
Good morning Emily,Thank you for taking the time to leave a review. I am so pleased to here you have had a fantastic journey throughout your buying process. Enjoy your new home and the amazing views!Kind regardsCarla
5/5
TrustpilotOutstanding
From sales to production to customer care everyone is lovely and always go above and beyond.
Good morning Irene & Neil,Thank you for leaving us a lovely review. I am really happy to here you have had a great experience with all our team.I wish you all the best for the future,Carla
5/5
TrustpilotStrata Homes Chesterfield
We recently visited two show homes at Strata at Dunston Road Chesterfield. We thought they were outstanding in design and a beautiful build. The houses had fabulous interior design.
Hi TomThank you for taking the time to leave a review. So pleased to hear you had a good visit to 360 and enjoyed looking around our homes,Many thanksCarla
4/5
TrustpilotWe visited the Verve strata sight at…
We visited the Verve strata sight at Pontefract. We did not have an appointment but Sandra was really accommodating and let us view the properties. Sandra was helpful In letting us know the prices of the houses available and the times the houses would be ready. Hopefully be visiting again soon Thanks Stacey
Hi Stacey,Thank you for taking the time to leave a review. Glad to hear Sandra was accommodating and helpful on your visit to Verve.I wish you all the best for the future,Carla
1/5
TrustpilotA continued shambles
I love the response from Strata to another post about our Epitome development in Wakefield. "The POS area is largely completed and now being maintained, but there is still a smaller section that Applebridge occupy where they are set up."Clearly no-one from Strata ever bothers to visit our site, or look at the view from my home. The POS area is not largely completed and the Applebridge section is not small. There is also a further area of overgrown wasteland that is neither being maintained or used, but should be part of the communal green. The rest of the response from Strata is typical of the months and months of battling we have had. Residents on the estate are simply told to sit and wait, and we'll hear at some point in the future about supposedly planned remedial works. This has been going on for over a year, and months and months pass with little or no activity. There is no plan, no schedule, no end date. Residents are shown absolute contempt and simply told to "shut up and wait."** UPDATE **"I understand your complaint is now being dealt with by our complaints team."If you mean "I understand your complaint is now being fobbed off, ignored and not dealt with by our complaints team" then yep, you've got it!The latest from your complaints team was that there is no plan, no schedule, no end date, no completion date in sight. Pretty much the same thing everyone else from Strata has been saying for over a year.** UPDATE **And now we're told that work that was due to happen in September, now isn't starting until November. No reason, no explanation, no apology. Simply a "revised plan" from the contractors.
Hi Dave,Sorry to hear your concerns, I understand your complaint is now being dealt with by our complaints team,Kind regardsCarla
1/5
TrustpilotEpitome
EpitomeThis development is the epitome of how to upset the homeowners,Finish the job, remove your compound, don’t ask for payment to cut the green when half of it looks like a Taliban hideoutEdit…..To summarise the stock Strata reply, Applebridge will be drawing up plans (no timescales) Applebridge will hopefully complete the development (no dates)The massive eyesore (only a small part of the POS) that I’ve had to look at for over three and a half years will go, no idea when though!!Helpful?
Hi Simon,I understand that you have spoken to our care team regarding the reason for the works ongoing on site. To confirm the update provided, the estate is now largely completed with only a couple of isolated areas which will need some remedial works by the contractor Applebridge.Applebridge will be drawing up plans for any of the areas that are needing remedial works and any residents who will be directly affected by the works will be informed by letter.The POS area is largely completed and now being maintained, but there is still a smaller section that Applebridge occupy where they are set up. This is due to be removed at the end of the job once all remedial works are completed on the site, but at the moment we haven’t had any dates specified by Applebridge for when this will be.Should any works be directly affecting your plot, you will be given prior notice to make any arrangements.Many thanksCarla
1/5
TrustpilotEpitome Estate Wakefield
Epitome Estate Wakefield Our Strata journey started positively. The customer service team and sales process appeared seamless.Exchange day October 19 (4 months later than expected) - we arrive and the builders, carpet fitters and cleaners all look shocked to see us! Our house demonstration was a shambles and I leave in tears having had our special day ruined. The on-site Site Manager was still around and did little to help our support. Initial snags were dealt with in a timely manor.Our understanding was that our estate would be completed by March 2020.Lockdown and the pandemic hits.6 months no work. Since August 20 work has been sparse to say the least! Our house overlooks the works compound, tin cabins, rubble, rubbish and metal gates. The beautiful green we were promised and expected to see still feels a million miles away! I liken Strata and Applebridge to two petulant toddlers who consistently blame each other for the complete lack of anything!! As we approach our two year anniversary our frustrations have reached boiling point. The mental strain of living on building site is more than taking its toll. With no end in sight my advice would be to avoid Strata.
Hi Kelly,I'm sorry to hear your concerns, we have acknowledged and responded on your partners review,Many thanksCarla
5/5
TrustpilotGreat customer service!
We didn't realise that viewing the show homes was by appointment only due to covid but the lady in the sales office was very accommodating and after a short wait let us have a look around. Thank you for being so helpful and informative about the homes available :)
Hi Paula,Thank you for taking the time to leave a review. I am so pleased you had a positive experience at our sales office.I wish you all the best for the future,Many thanksCarla
1/5
TrustpilotWouldn’t buy a new build ever again.
We were more then pleased with our experience when we purchased our house, even our snags got sorted fairly promptly.However fast forward nearly 3 years since we moved in. 18months since the last house was completed and we still have a disgusting, abandoned compound sat outside our house. The communication from strata has been shocking and they try pass the blame onto their chosen contractor. Pretty clear once they have your money and you’ve signed the dotted line, you and your development are forgot about. They just give you imaginary deadlines and even then they fail to meet them. The start of the process was so smooth and exciting but strata have ruined it, I would never move into a new build ever again based on this experience.In response to the reply, again another generic response which has already been sent to many of the residents already. If by “maintained by applebridge” you mean, been left for 18months with no men on site, then you are true to your word. However they are a direct reflection of Strata and passing the blame onto them is embarrassing. Stop building new houses and finish existing sites. Epitome - Wakefield
Hi LewisI understand that you have spoken to our care team yesterday regarding the reason for the works ongoing on site. To confirm the update provided, the estate is now largely completed with only a couple of isolated areas which will need some remedial works by the contractor Applebridge.Applebridge will be drawing up plans for any of the areas that are needing remedial works and any residents who will be directly affected by the works will be informed by letter.The POS area is largely completed and now being maintained, but there is still a smaller section that Applebridge occupy where they are set up. This is due to be removed at the end of the job once all remedial works are completed on the site, but at the moment we haven’t had any dates specified by Applebridge for when this will be.Should any works be directly affecting your plot, you will be given prior notice to make any arrangements.Many thanksNatalie
4/5
Trustpilot360 Chesterfield
We were very impressed with Charlotte at 360 Chesterfield. Whilst our purchase did not work out, Charlotte was nothing but fabulous from start to finish. Her prompt replies to calls snd emails and outstanding caring nature to clients is highly commendable. A credit to the company.
Good afternoon Catherine,Thank you for taking the time to leave a review. I'm sorry to hear it didn't work out for you but I wish you all the best for the future.Kind regardsCarla
5/5
TrustpilotTop Marks for the Strata team
From the first appointment to view properties to completion the whole Strata team were friendly and helpful at every point. Nothing was too much trouble and there was always someone at the end of the phone to answer questions. Once I had moved in the on-site staff checked regularly to see if moving in had gone ok and a snag list was prepared. This snag list was attended to quickly and at times that was always convenient to myself. The whole experience made by the Strata team was a delight and what can be a stressful time was made a more pleasurable experience. I would recommend Strata homes without question.
Good morning JoThank you for taking the time to share your experience in buying your new home. I am really pleased to see your experience has been a delight.I wish you all the best for the future,Carla
1/5
TrustpilotThe whole strata company is a shambolic…
The whole strata company is a shambolic mess start to finish although finish is impossible with the disgusting customer service.Just avoid had the worst time of my life due to their incompetence.Senior manager mocking and mimicking me in the street.We have spent thousands of pounds sorting out a garden that had a1:20 hill it should have been 1:45 …within tolerance apparently absolute joke
Good afternoon Mishky,I am really sorry to hear this. Please can you send an email with your development and plot information on to marketingdepartment@strata.co.uk and I can look into this further for you,Kind regardsCarla
1/5
TrustpilotStay away from this company
Stay away from this company. Our Epitome development has been a circus. Honestly if ever the term Cowboys was applicable it should apply to this company. Three years after moving into our home, with the understanding the site would be complete that year, the site is a building site with people sporadically turning up. I would not recommend buying a house from this company at all.Carla, I am happy to communicate on here as I know I speak for 90% of the residents of Epitome. Please provide definitive dates this disgrace of a development will be completed so we can have any chance of spending time in our house without living in the middle of a construction site
Hi David,I have looked into this further for you, we do not have an exact date at the moment. Applebridge are due to commence block paving works in September. You will receive an update when we have further informationMany thanksCarla Good afternoon David,I am sorry to hear you feel this way, Would it be possible to send me some further information and your plot number to marketingdepartment@strata.co.uk and I can look into this further.Kind regardsCarla
5/5
TrustpilotAttraction, Hull
We purchased our lovely new 4 bed house in June 2021, and we can honestly say it’s been the easiest thing. Buying the house was simple and easy with everything explained to us, having a week to move in made it seamless from our old house to our new one and since moving in the customer care from Beth and Carl has been second to none. The minor snags we have had have all been dealt with quickly. We couldn’t recommended Strata enough and you get excellent value for money.
Good afternoon,Thank you for taking the time to leave a review. I am really pleased to here you have had a great experience buying your new home and have been happy with the customer service from Beth & Carl.Kind regardsCarla
1/5
TrustpilotFINESSE... Not so much
We purchased our Strata home back in 2019 at the flagship site FINESSE. Excited and impressed with the show homes and sales team we couldn't wait to get into our new home! Unfortunately since that time both the site and our property has been anything BUT Finesse.The price we paid was a PREMIUM, the quality we got was POOR. Both customer service and workmanship is shambolic and the time frames to resolve issues is unacceptable. I've held off leaving a review on here as I wanted to give Stata the best possible chance to resolve our issues but unfortunately I am now at a stage where if a refund was available I would run with it and never come back. Unfortunately all my attempts to speak with senior management have been rejected and so it leaves me no option but to review the diabolical service on here. I understand that there is current wider issues causing delays however as a minimum I would expect to be kept in contact and the right workmen turning up for the job rather than anyone that they can get hold of on the day.
Hi Jack and Charlotte,Thank you for sending me across the relevant information,I am sorry to hear that you aren’t happy with the customer service and quality of workmanship. I have discussed this with our customer care team whom spoke with you yesterday and they have booked in the remainder of any works that were to be completed. We do apologise for the length of time it has taken to complete your jobs due to covid.Kind regardsCarlaGood morning Jack & Charlotte, I am sorry to hear of the issues you are currently experiencing. Please can you send your plot and development information to marketingdepartment@strata.co.uk so we can look into this further for you.Kind regardsCarla
5/5
TrustpilotA great experience
We reserved plot 118 in November 2020 and from start to finish was an easy journey thanks to Sheereen and Strata's legal team. We got our keys in February 2021 so everything happened quickly and on time even though covid was still on the scene.Sheereen helped us every step of the way. She was always friendly, approachable and happy to help with any of our queries. We felt we had a lot of support throughout the process. We moved into the property gradually and were pleasantly surprised with the quality of the build... we have found strata to have nicer finishes than some of the other new builds we have been in. Ian the site manager was always on hand and happy to help or point us in the right direction. Our snag list was completed thanks to Andy and we are extremely happy with our new home.
Hi Nicola,Thanks so much for taking the time to leave a review, I’m so pleased to here your experience has been a good one with Sheereen, Ian, Andy and the team at Verve.Wishing you all the best for the futureCarla
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.
