Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 1/5

Trustpilot

Guide price changed last minute by £46,000!

Me and my partner reserved a plot back in July 2021, on reserving the plot we was accepted to the help to buy scheme with it been under the £228,100 price range. Fast forward to 17th February 2022 when we received a phone call telling us the price has now been released. We was informed that the house price is now £270,000, £46,000 more than the starting price and now out of the 'help to buy' scheme bracket that we have been apart of for the past two years. We was told that the reason for this is due to the cost of materials and the pandemic. We should have been in the house between July-September of this year. It got pushed back twice to October then we was told it would be no later than December of this year. If they would have been on time with the development we would have signed all papers last year and secured the house for around the £224,000 it was intended to be selling for. We've had our hearts set on this house and we feel like we've been sold a dream. We've also started buying furniture as the development is to start in April. Now we know that we dont have a chance of securing a mortgage of £270,000. Wasted a year of our lives! This has hit us hard, depressed is an under statement.

Ashley · 18 February 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

8 Months and no resolution!!!

2 months after moving into the new build property, we highlighted the issue of the door catching when trying to close it. Over the next 18 months, Strata visited my property on 3 occasions to adjust the doors. However the adjustments still didn't rectify the problem. Not only were the doors difficult to close, but there is a large gap at the top of the right hand door which allows cold air to blow into our living room. As you can imagine, this is far from ideal, especially during winter (3 winters so far). It wasnt until a further visit from a carpenter on 15/6/21 that he finally identified the problem, which is that the door frame is warped and hadn't been fitted correctly. Strata have acknowledged this , and have said that the doors and frame need replacing. So here we are 8 months later and still waiting for them to rectify the problem. They tell me that because they used their own staff to inspect the doors, instead of Ford Windows' staff, that Ford Windows are refusing to do the job for free as its outside their warranty period. As I have already stated to Strata, this isn't my problem, and they need to take responsibility. They keep fobbing me off, saying that its being looked at by managment, but it's been 8 months of waiting, and almost 2.5 years of living with faulty patio doors.

David · 17 February 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Outstanding service and support from…

Outstanding service and support from Sheereen - at Verve - and Emily - at Taylor Bracewell. Kind, thoughtful, thorough - couldn’t have done more and still so helpful. So many thanks.

Al · 14 February 2022 · Strata Leeds

★★★★★ 5/5

Trustpilot

Attraction hull

We visited Strata Attraction this weekend to look at Show homes. We were always interested in the Seville - There was no show home but we secured a plot!! The homes were stunning and a very high standard compared to other new builds. Beth who was there to help us was fab! She had an answer for everything we needed and made us feel very comfortable in making our decision. We cannot wait for this journey!!! Thank you again Beth!!Lauren + Lewis x

Lauren · 14 February 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Anthem

Anthem, Beverley. We arrived to just have a look and get a feel for the builder. 100% the best service we have had. They let us look around at our own pace and ask questions. They didn’t pressure us like other builders have. A great experience and we will be back in touch .

Jack · 13 February 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

360 - Our Purchase

We purchased a property at 360 earlier this year; I wanted us to settle in a little before giving as well rounded a review as possible.*The House*Finished to a very high standard, excellent fixtures and fittings. It is all we hoped for and more. Having looked at several new builds at the same time, it's safe to say these are a level above the norm.*Customer Service & Aftercare*Charlotte and Ryan should be proud of the standards they have set for themselves. Throughout the purchase Charlotte was in clear communication with us, always informed us of anything we needed to know. Any potential issues or hiccups were dealt with very promptly. There's no such thing as a stress free move, but they got pretty close to it. In terms of post completion, we had a few snags (as you would expect), Ryan was always quick to get someone in to rectify. It's comforting to know any problems are treated as a priority. I would always measure how issues are dealt with, rather than expecting perfection.*Part Exchange*Again our experience was good. Prompt and clear communication from Mel & Chelsea. A couple of minor issues were solved quickly without any drama. The profit split was paid promptly without any need for chasing, which was hugely appreciated.*Nominated Legals & Mortgage*I'd highly recommend people utilise the excellent services provided by Strata's nominated Conveyancer & Mortgage advisor. Emily was fantastic at all stages, painstakingly detailed and always one step ahead in term of getting us to completion on the legals. Lee helped us get a Mortgage deal we were very happy with, along with all associated insurances. They made the whole process run like clockwork.*Overall*We had an excellent experience from start to finish, Strata make it as easy as possible to move & live in your new home. We are grateful to the whole team.Every house move we've had in the past has at times been unbearable, our experience with Strata was the opposite end of the spectrum.Thanks to all involved. Olly, Jo & Bella

Oliver · 7 February 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata 360 an honest review

So I've been holding off writing the review until we have been in the property for a few months, just so I wasn't swayed by the 'honeymoon' period, hope this helps a few people considering buying from StrataPurchasing process, in terms of comms and updates all was good, we were kept updated on progress, slight wobble when the property was due to be finished early so we were asked to bring dates forward but when we explained that wasn't going to happen all ok again. Slight issue is that we were asked to go thru 'Move with Us' for the assisted sale - they are a complete shambles but not Strata's fault so can't make them down for that. Massive thanks to Charlotte for her help thru this processThe House itself is great. We settled in immediately, everything is great and three months in still no complaints at all. There are a couple of design issues (landing radiator outside bedroom door with upstairs thermostat on other side .... which genius thought of that!) but overall its well laid out and seems very good build quality. Yes there have been small issues but in all honesty I've had new bathrooms fitted in other houses that had more problems. I was never going in blindly expecting no problems at all but my measure is on how they are dealt with and that has been first class, anything urgent is resolved immediately, ok smaller problems may take a little longer but thats fine with me and in my view correctly prioritised as they may be helping others with bigger problems. For this I can only say massive thanks to Ryan and Daz, they are the real stars of the show, anyone thinking of buying a new Strata home just ask if they are running the site and if so you know you are in safe handsSo overall I'm realistic and the house and after care have met and at times exceeded expectations so I have no hesitation in a five star reviewThere is still one ongoing issue with drainage in the garden but again the guys are helping get this sorted, thats all I can ask for

Dean · 4 February 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata 360

We recently purchased a property on the strata 360 development. Charlotte was great to deal with and made the purchasing process stress free! The house is great and a testament to Ryan & Daz who have been great at quickly dealing with any issues (however small) when they arise. Thanks to all for contributing to our new home! Thanks Chris &Maddie

Chris · 24 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata verve

Strata - VerveWe've recently just completed on a house on Verve in Glasshoughton just before christmas. Sheereen has been brilliant with helping us with the purchasing side of things and Ali has been just as good with the handover and aftercare. Its took a few good years to eventualy move in to our dream home and sheereen has helped make this possible . Would definitely recommend buying on this development with these two ladies looking after you, they've made everything so easy and stress freeJulie lee and gemma

Julie · 24 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Dream home has been just that - a dream

I bought my home back in September 2021 on the verve site. After an initial query led to me realising I couldn’t afford my dream home, I went away determined to save more money/sell my first for more. I managed to do both and in May 2021 I reserved my dream Palermo. I was given an Aug-Oct move in date and was in for the beginning of September. The quality of my home is incredible. I had professional snaggers out and they too complimented the quality of the home; stating that strata are consistently the best builds out of all the ones they go. Sheereen in the sales office was wonderful, she couldn’t do enough for me and still checks in every now and again even though it’s no longer her role. Ali and Ian on site are too amazing. Nothing was too much to ask since moving in and I know I could still contact them if I needed anything. All in all, I’d highly recommend strata to buy a home. Thank you all for your amazing customer service and to the rest of the build team for all of their help too!

Gemma · 23 January 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Really poor service

Really poor service. Our guide price changed multiple times from 232k to 240k to 245k with a final price eventually being confirmed at 255k. Whenever we contacted our advisor it seemed to be a burden compared to the first contact we ever had with her. Due to the price of the house & lack of trust to rectify any snagging in the property if we had any issues once moving in, we have decided to pull out. 14 months wasted.

Dan · 20 January 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Terrible post purchase customer service

I was asked to post a review when I completed on my Ambition, Leeds house in March 2019. Had I done that, it would have been 5 stars without hesitation. The Sales team and the site managers were fantastic, sorting issues, problems and questions efficiently. The Customer Service since has been woeful. Covid delayed the attendance of Strata for the shrinkage visit to address the teething problems of the first 2 years of ownership. However, I have now had 4 visits from workmen this year to finish/put right problems. Instead of attending for full days, the workmen were given jobs to do before attending my house or had to leave early to attend other jobs, despite Strata knowing the long list of jobs requiring completing at my house. The windows in my house are not fit for purpose. Ford Windows have attended a dozen times over the 2 years to adjust windows which either won't close or won't open, the latter surely a Health & Safety issue. I reported the latest problem 2 weeks after Ford had attended to adjust it. This was in June. Ford are now saying they won't attend out of warranty problems, despite this being a direct result of the adjustment made by them! I have been complaining about my garden since I moved in. There is standing water on the grass whenever it rains. Some additional rudimentary drainage was added in late 2019 but this has not helped solve the problem. Below the 2 inches of grass there is compacted clay. I am at the bottom of a gentle slope and surrounding gardens drain into mine. The water has nowhere to go. Photographs have been taken by workmen and I have submitted my own but nothing further has happened. There was allegedly a Strata meeting in July to dicuss drainage as it is a wider problem on the development than just my garden. I do not know what was decided at the meeting. Despite emailing my customer service representative on a regular basis, my questions get ignored or emails just not responded to. I am a busy NHS worker and do not have the time to keep chasing Strata. I am thoroughly disappointed in the lack of customer service support and would certainly not recommend Strata as a company who care about their customers.Two weeks later, I have heard nothing, despite being told my issues were being looked into.Update 14th Sept:Strata have offered to send a maintenance chap to hopefully fix my permanently open window. There is still no update from Ford Windows who are (1) refusing to attend to rectify the adjustment they made to a window which I have not been able to close for 2 months and (2) addressing why they have attended a dozen times in 2 years for the same issues - windows either not opening or not closing. Ford are Strata's windows supplier and as a company, you meet with them monthly. Why is this not being addressed?UPDATE 18TH JAN 2022WINDOWSFord Windows eventually sent chaps out to 'fix' my windows. Nobody has assessed why Ford have had to come out for the same issue so many times. On separate occasions, two engineers have stated that the windows are too heavy for the hinges. A Ford representative has stated that the windows are only guaranteed for 2 years! Clearly not fit for purpose if other manufacturers can offer 25 year guarantees on their windows. I cannot get to speak to a Manager and feel fobbed off at every opportunity by Ford and Strata. GARDENStrata sent another chap round in November to take yet more photos of my waterlogged garden. I emailed in December after a month had passed to find out what was happening. No reply. I emailed after another month, last week. No reply. Ignoring customers is just plain rude. OVEN TRAYI am still waiting for a replacement oven tray, months after Strata have supposed to have ordered one. Appalling aftercare and customer service.

Lynn · 18 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

very accommodating and informative

ended up pulling out of the house as it wasnt right for us but sheereen at verve has been very accommodating in letting us see the house plenty of times and hep in making our decision, nothing was too much trouble

Stephanie · 17 January 2022 · Strata Shirland

★★★★★ 4/5

Trustpilot

Strata - Adore, Green Hammerton

Moved in to our new house on March 1st. Was a bit nervous buying a new build on an estate as was expecting to be promised everything in the sales process only to be let down in the after sales period - seems to be a common theme with some house builders. Not a bit of it! The house is perfect, we prepared a snagging list a week before moving in but needn't have bothered as everything and more was fixed before we moved in. The site manager (Simon) is fantastic and nothing is too much trouble. He genuinely just wants people who buy a house on his estate to be thrilled and we certainly are. I cannot express just how delighted we are with our house and how valued we feel as Strata customers.Update: Having been in our house for 10 months, I would say that we are still delighted on the whole. One piece of advice that I would give to anyone buying a Strata home, however, is to make sure that you get any snags sorted in the initial 8 weeks through the on-site team before they lose interest. As soon as you have to rely on the customer 'care' team you will be pretty much wasting your breath. We recently had an issue where the radiator in one of our large bedrooms is obviously too small to heat the room.When I contacted the customer 'care' team their whole focus seemed to centre on referring me to regulations about the size of radiators and heating times rather than accepting that having spent close to £600k on a house that I should reasonably expect the rooms to be anything much above zero. Shame really, it has soured a good relationship.

Neil · 17 January 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

APPALLING Customer Service

Absolutely APPALLING customer service. Nothing but problems since we moved in. Very poor workmanship and standard of finish.Numerous major plumbing leaks throughout the property (love to meet the plumber who was responsible for my property !!). Poor standard of building work and have a wall that is close to falling down (Strata refusing to do anything about it). Boiler has recently been condemned due to incorrect installation by Strata (again refusing to rectify). DO NOT BUY A PROPERTY FROM STRATA !!!!!!!!

Nick · 14 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Mum in law moved into a new house year…

Mum in law moved into a new house year ago on Ryeback Close Burton. I absolutely love the high quality finish. Congratulations Strata team for not only building houses, but creating great homes where you feel happy to come and enjoy time with the loved ones.

Florin · 6 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

A special thank you to all at Strata 360!

We have recently moved in to our new home at the Strata 360 development and couldn't be more impressed with the level of service we have received from start to finish. From showing us around the plot to welcoming us in our new home on moving day, Charlotte helped us every step of the way, keeping in touch and making sure we were up to date as things progressed. A special thank you also to Melanie and Chelsea who were absolutely amazing at progressing our sale and making sure we moved in to our beautiful new home before Xmas! Thank you to all the wonderful team for making our dreams come true at Strata :)

Maddie · 6 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Amazing Strata Anthem

From start to finish the experience has been fantastic. Rachel made everything so easy for me and kept me in the loop throughout about progress. I’m so impressed with the quality of the build. Beth has been on hand at all points to sort any snags and has been so helpful and friendly. Couldn’t recommend Strata anthem enough the team are a real credit to them.

Joe · 1 January 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata Verve

We have just moved into a house on this development and I can’t thank Sheereen enough. From the moment we put the deposit down in April to the present day she has been amazing. So dedicated, hard working and professional. But most importantly, patient. It took me forever to make my choices, running in and out of the show houses, trying to make a decision, but she just took it all in her stride and gave me the time and help I needed. I feel like she really has done this journey with us. She works tirelessly and nothing is too much trouble. An absolute star. I love the house and the development. Ali is now looking after us very well and Ian has been fantastic. A first rate team.

Debra · 22 December 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Anthem Development FANTASTIC

From start to finish Rachel couldn't of been any more helpful throughout my process of purchasing and moving in to my Livorno at the Anthem development in Beverley. Purchasing a property can be stressful at the best of times but Rachel was always at hand to help.Rachel always went above and beyond to help me in whatever i needed and was always kept updated as to the progress. She's a real asset to Strata. The build quality and finish of my home is excellent. Which no doubt was down to Beth the quality manager. Beth has also been very helpful with anything i have needed. To summarise i wouldn't hesitate to recommend Strata to anybody looking at purchasing a new home.

Benjamin · 21 December 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata - Verve

We've recently just completed on a house on Verve in Glasshoughton. Sheereen has been brilliant with helping us with the purchasing side of things and Ali has been just as good with the handover and aftercare. Would definitely recommend buying on this development with these two ladies looking after you, they've made everything so easy and stress freeLaura & Scott

Laura · 20 December 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

I purchased at the Anthem development…

I purchased at the Anthem development via a smooth move scheme. Strata made the entire experience so straight forward and smooth indeed! Rachel the sales experience manager there was fantastic from start to finish! The smooth move team have been great too! I have been updated all the way through the process. The entire process has been exciting and easy. I’m in my new home now in time for Xmas and it’s beautiful! Hardly any snags the quality of build is great!

Hollie · 19 December 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

Stressful experience at Rhythm

The actual house buying process was straightforward and in general a really good experience with Kayley and Esna being brilliantly organised but the aftercare has been extremely poor. We moved into our house with a high number of snagging issues which we expected having researched new builds such as our bathroom window not shutting (yet to be fixed). We found a lot of damage to the staircase, carpets cut too short and generally a poor level of finish in the bathrooms (not sealed behind all of the toilets and shower screen not installed properly leading to water escaping). Some of these have been booked to be sorted but a lot haven’t. The front door dropped from its hinges meaning we couldn’t lock the door. Credit to Strata they picked up the phone quickly but it was 4 hours before a locksmith attended after chasing. I could generally overlook the issues above and most of them we expected but the news we received after moving in has caused a lot of stress. We were informed that the boundary line has been build in the incorrect place and would need to be moved, meaning we would lose effectively 40+sq metres from our garden. I’ve since contacted our solicitors as Strata’s intentions would mean our deeds and the site plan would be different. I’m not sure if the homeowners that are yet to move in are aware of the difference in the site plan compared to reality and how this might affect them. I’m not sure if we would buy a Strata home in the future as the general stress it has caused not only to myself and my partner but also my new neighbours has been something we did not expect from a 5star house builder.Edit following response: A boundary dispute is for two parties to decide. Following on from this we allowed Strata to move the boundary whilst asking for flagstones to be upgraded and installed as the much shorter garden had changed our plans. We are now being told that after moving the fence Stata will not upgrade the flagstones. Yes we booked in a lot of the snags ourselves the following on from the Trustpilot review however very few people turned up on the dates agreed to complete the snags. Again, losing days off of work.

James · 9 December 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Despite some delays due to Covid etc we…

Despite some delays due to Covid etc we have had a fantastic experience with Charlotte and Ryan at Strata 360. Charlotte has been very supportive throughout and kept us up to date. We also used Sue and team at the mortgage advice bureau and Emily at Taylor Braithwaite who were also excellent. Our Cologne is beautiful with very few minor issues so far of which Ryan is very approachable and is efficiently dealing with. Would definitely recommend.

Lydia · 25 November 2021 · Strata Shirland