Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 1/5

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Anthem -Beverley

We first reserved our home and opted to use the new move scheme as this would help cover estate agent fees and some stamp duty. However, we didn’t realise how tough the time constraints were for selling. However, we did sell our house within the specified time scale of 6 weeks. Sadly the buyer pulled out due to personal reasons. We were then told we had 3 weeks to sell our home again so we reduced the price and luckily sold again. However yet again it fell through and this time we were told we had one week to sell or the house would be going back on market, as the house was almost ready!! It was an horrendous time and something we don’t want to experience again. We did manage to sell and all ok 3rd time lucky. But then we started looking at move dates and the house that was almost ready wasn’t! The day we moved in was horrific it started with a phone call the day before from our solicitors to say the nhbc have failed the house due to an issue. We contacted strata and they said it will be fine it’s sorted and they are coming back. The next day we packed up and when we got to the house it was apparent they were not expecting us. Our back garden was full of workmen and diggers!! The nhbc had been back and failed on drainage again!!! By 1pm our solicitors were advising we shouldn’t go ahead because of the delay but strata was adamant that it would be ok. At 3pm strata started discussing putting us up in a hotel for the weekend. Me my husband 3 children and a dog! And they would pay for our furniture to go into storage. Not ideal but we agreed to go with it if necessary. Eventually at 3.45pm we got the call to say it had now been passed so hopefully paperwork going through. But in the meantime Arnold removals we’re ringing me constantly asking for update and threatening to pull off site. We eventually got keys at 5pm but we had to pay removals firm an additional cost to stay on site. Strata advised they would pay this additional cost! However when we sent strata the invoice they refused to pay and denied that they would have agreed this. We have put in 2 complaints but basically told tough you moved in on completion date so not their problem!! Now the house itself is beautiful but we have a lot of snags and issues, uneven tiling, chunks out of woodwork and doors, grouting missing, front door hinge keeps coming out the list goes on! We have appointment next week and hopefully get these resolved but I can’t help think they rushed to get us in the house. Outside area is still a building site clearly but our back garden is uneven, no tarmac to our drive still and the pathway to short cut off the estate still fenced off!! I just feel like it was rushed to get buyers in and now they don’t seem interested in concerns that are raised. Safe to say our experience from start to finish has been awful.The pressure on us to sell was it really necessary when the properties were never ready in the first place!! For a big company to refuse paying the additional removal cost when it was verbally agreed and your complaint procedure is non existent with no appeal process and discussion! Think twice about buying from strata.

Michelle · 12 April 2022 · Strata Shirland

★★★★★ 1/5

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Customer experience shattered

Following on from my previous review / complaint , I see Fearn did answer a few days later on here . Can Strata please give definitive time frame please as to when Strata are going to come and fix this dreadful mess outside ? Fearn did say this will be looked into , but another week has passed and yet nothing again , what would have been nice is if someone had contacted me after my review to A , apologise for the shocking mess outside and B , to show your customer service after sales does exist by actually communicating directly with the unhappy customer whose journey and experience with you is shattered because of the garden issues . I see a previous review read they cannot understand bad reviews on here , well let me say to that customer come and look at our gardens and the state of them then you might just be a little more inclined to not make sweeping statements about bad or negative reviews as I’m not sat here as I enjoy writing this I need to get issues resolved and no one from strata has had the courtesy to contact me direct , which is the first thing I would have done . Rachel Sales manager yet again bless her , has stepped up and taken a video of the garden and forwarded for us , she seems the only person in strata who cares along with 1 or 2 others on site here but beyond that it’s terrible after sales ! I hope to hear from you and have an idea when we might have something nice to look at when we walk out the front door and not mud !! Thankyou

Peter · 11 April 2022 · Strata Shirland

★★★★★ 5/5

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Strata Beverley outstanding service

We are going through the process of buying a house for our Son to live in in Nottingham. As we live in East Yorkshire choosing the choices we’re difficult. We visited the Anthem development in Beverley which is near to where we live and spent a good few hours with Rachel Roy who was absolutely outstanding in every way . Despite us not buying in Beverley we were treated so so well with courtesy , professionalism, kindness and Rachel was so so helpful. She gave us lots of advice and the benefit of her experience was invaluable. Rachel is a real asset to Strata and thank you so much . We hope that you will take your time to say thank you to Rachel .

Fiona · 8 April 2022 · Strata Shirland

★★★★★ 5/5

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360 Chesterfield

It’s been six months since we moved into 360 at Chesterfield and everything’s gone well. There were a few minor snags but nothing in the grand scheme of things. We’ve been pleased with the build quality, especially when compared to other new build sites. Ryan (Site Manager) is great; he has been prompt at sorting any issues out and made sure we were well looked after since moving in.We used Strata’s assisted sale which, on the whole, was a positive experience. The only niggle was with Move with Us who acted as more of a hindrance between the estate agents and ourselves. In my opinion, they gave poor advice which was based on their own self-interest. We also used Strata’s recommended Solicitors for the conveyancing. Emily at Taylor Bracewell was great; she always acted in our interest, was efficient and easy to work with. Charlotte (Customer Experience Manager) was great. She was in contact frequently during the purchase process and ensured it ran smoothly. I’ve read the other reviews for Strata and noticed there’s a few negative ones, I’m not quite sure why. I’ve had a good experience and I’d recommend them.

RR · 4 April 2022 · Strata Shirland

★★★★★ 5/5

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Anthem - livorno

In love with my new little house. Rachel in the office was amazing and made the whole process super easy. I moved in 5 weeks after putting a deposit down which was so perfect for me! Couple of little snags which are inevitable but Beth and the team were so quick at getting them fixed. Everyone on site is so lovely and nothing seems like too much trouble.

Kat · 4 April 2022 · Strata Shirland

★★★★★ 5/5

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Anthem - Geneva

We reserved our house nearly a year ago now, off plans and we completed and got our keys yesterday. We still love the house as much as when we reserved it. When Rachel was appointed as our contact for anything and everything we definitely made use of having her contact details! We were in and out of her office and the show home a lot, but nothing was ever too much of an ask. We know her door is always open and we can pop in with a small query or a big concern. There are a few snags we've noticed, but nothing major and we're glad that a delay in putting the number on the door didn't stop us getting the keys! So far so good. We're not moving in for a couple of weeks as we have some external companies doing floors/blinds/garden for us, so we don't want to be living amongst boxes. Hopefully once we're in and settled I can give another glowing review!

Evie · 2 April 2022 · Strata Shirland

★★★★★ 5/5

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Anthem

Anthem, BeverleyWe had a nice time visiting the Show Homes and Rachel and her colleague were very honest and open about their plans including which homes are likely to be suitable for us as a family.We were a bit disappointed as we could not get a 3 bedroom property we were so hoping, but our fault as we had kept delaying the visit.

Sujoy · 2 April 2022 · Strata Shirland

★★★★★ 1/5

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What a shocking mess

I have just read the previous review and I have to say my experience of strata is not great . Rachel in sales was wonderful as was Beth in quality management getting internal issues sorted , she really had her work cut out trying to resolve issues , which to be fair she was great , but we moved in December 2021 , we only got Wi-Fi last week (strata did provide temporary though in February ) both Strata and Kcom blamed each other for the issue so we were none the wiser for a resolution Now to outside of our houses - as for the landscaping to the front of the houses this is an absolute disgrace . We still have piles of mud and keep getting told surveyors are coming to look at levelling off , to turf . We have been told this since January and we’re now approaching Easter . I’ve just been for a walk and the show home grass is immaculate and freshly mowed . Coincidence that , isn’t it . It seems now you’ve banked our cash we are forgotten here for the finishing touches . The houses across the street that are almost ready are freshly lawned it’s so upsetting and frustrating quite frankly a disgrace . Please do not tell me on here this will be looked into as I’m at the point where I feel that’s just your PR machine and quite frankly at this rate we will still have no grass come summer 2023 . It’s a shame really because cash seems king to strata and not the customer !

Peter · 2 April 2022 · Strata Shirland

★★★★★ 1/5

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If I could give zero stars...

If I could give zero stars, I would.The theme for Strata reviews seems to be that the sales process is great and there are lots of 5 star reviews from people who have recently purchased a house and have the warm glow of a new home.Dig a little deeper and you'll see that there are a growing number of 1 and 2 star reviews from people who have been in their home for some time, and see a major change in approach from Strata once they have your money!The after-sales care from Strata is, quite simply, a disgrace.Poor quality standards, issues not addressed, excuses, endless delays, abysmal communication, months and months of inactivity, entire developments abandoned unfinished, promises not kept...I now regret buying a Strata home, and would recommend any potential buy to look elsewhere.

Dave · 1 April 2022 · Strata Shirland

★★★★★ 5/5

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Embrace Nottingham

2nd Review- I will complete a final review once we've been in a few weeks.Yesterday we completed our Demo with Cam at the Embrace site at Nottingham and I have one word for the whole experience, WOW!.Cam spent a lot of time going through every little nut and cranny throughout the home recommending things we may need to ensure the property is maintained correctly.I will say to follow what these guys say, I see a lot of bad reviews but the question is did you follow strata advice I.e. watering and staying of the grass for a month. We certainly will and if we have issues after that I am confident Cam and his team will rectify this.The one thing that stood out the most to us was Cams honesty, we have a slight issue with the kitchen tops which he was in it before we even noticed.5* Cam fantastic demo and hope to see you soon 😊

Kelly · 31 March 2022 · Strata Shirland

★★★★★ 1/5

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complete disregard for residents when…

complete disregard for residents when building houses sending hgvs through narrow winding streets breaking laws every tme mounting pavements . awkward at every stage , customer complaints 1 star at best

Neil · 30 March 2022 · Strata Shirland

★★★★★ 4/5

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Verve, Castleford - Can't praise Sheereen and Emily (solicitor) enough

Have just moved in to a Seville and first impressions are very good, there are a few snags to sort out but nothing too serious. We sold our old house using the Assisted Selling Plan which would have worked perfectly if there hadn't been a 5 month delay on the new house, not Strata's fault in the current conditions, just one of those things, but this did cause a few issues in the last few months before completion. On the positive side, Sheereen has been excellent throughout the whole process as was Emily at Taylor Bracewell. We also used Strata's recommended mortgage adviser, and Steve at MAB was a great help as well. On completion, we have just started to deal with Ali, Ian and Matt on site who have also been very helpful.

Paul · 29 March 2022 · Strata Shirland

★★★★★ 5/5

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Esteem - team are a credit to your company

Esteem, DishforthCannot fault the sales and office team. A credit to your company. We couldn't have asked for more help, they have gone above and beyond to try and help usUnfortunately we are not in a position to move on with the purchase but their understanding and advice has been second to none. Many thanks to all three of you Would not hesitate to recommend your team.Thanks again, Melissa, Kellie and SandraTracey and Martin

TC · 27 March 2022 · Strata Shirland

★★★★★ 5/5

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Amazing service from start to finish

Amazing service from start to finish! We purchased our Strata home online! We called the sales office and met Charlotte who supported us through every step including several FaceTime calls to view the property. Purchasing a house online was a first for both myself and Strata - Charlottes dedication and commitment to FaceTime us with all the finite details made the purchase seamless. When we arrived for our keys there was not one thing that surprised us. It was exactly as we had been shown by Charlotte. The finish of the property is second to none. We are now in 5 months with no issues, in fact the site team can’t do enough for us. Even though there is still significant building the teams are super professional. I wouldn’t hesitate to recommend Strata homes. We have found our dream home 🥰🥰🥰

Dee · 24 March 2022 · Strata Shirland

★★★★★ 1/5

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Absolutely appalling customer service department 🤬

Absolutely appalling customer service department and aftercare. Our garden upon completion was exceptionally poor . Everything died and became a muddy wasteland. We have a Bologna with patio doors leading to the garden. As was admitted by the customer care team they changed suppliers due to being cheaper and lesser quality. These expand and contract in summer making it impossible to open and close without pouring water on them so basically useless. To which end they have now removed the lounge patio doors from their specs on the new Beverley development. Sun standard finishing to the property as well as really badly ventilated en suite bathrooms and finishes, the shower block seems to have been installed by Stevie Wonder. Again the gent who came to look at it said it was poor quality and badly installed. Having to have the whole en suite ripped out due to terrible quality showers and installations. Even after a visit from head office to rectify ongoing issues over what is nearly 3 years. They denied knowledge of the inspection that was made to the garden. Even though other residents have been compensated for the terribly laid gardens they have washed their hands of us. Is now costing thousands to rectify their incompetence. DEFINITELY A COMPANY TO AVOID.

Mike · 16 March 2022 · Strata Shirland

★★★★★ 5/5

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Easy 5 star….

Purchased a home on the 360 development. We absolutely love it! Far superior to other new build sites we looked at. Brilliant workmanship, quality materials, fixtures and fittings. Fantastic customer service from Charlotte and her team to Ryan and his. Can’t speak highly enough of this development and the team. Easy 5 star.

Udz · 16 March 2022 · Strata Shirland

★★★★★ 5/5

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From our first meeting with the strata…

From our first meeting with the strata team, we felt a welcoming atmosphere . The team has been great in making our dream home a reality. Really beautiful homes at affordable prices. Will definitely recommend them.

Tunji · 13 March 2022 · Strata Shirland

★★★★★ 1/5

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Would not recommend

Strata - attraction - hull The sales process and sales team were lovely to deal with.Our issues started once we had moved in.Numerous faults within the house. The main one being the patio doors and the garden.The patio doors have been reported several times. All that has been done is they send someone to readjust them. Which does not help. Every time there is cold weather we have to water the doors with warm water, every time there is hot weather we have to water the doors with cold water - all to get them to shut! We have been fobbed off by the after sales team that this is normal. However looking at future developments it clearly isn’t as they have not installed the doors on the same house type. So it clearly is an issue. We have had faulty doors since we moved in in 2019. The garden is unbelievably un level. There are rocks, debris and breeze blocks in the grass which prevents grass growing and the fence is laid below the grass line which means the fence will eventually warp due to water absorption from the ground. The garden had multiple slopes making it impossible to use the garden.This was reported however was conveniently left out of their report and no action taken and no decency to respond to emails.We have had begin to fix the garden ourselves at a big expense. The fuse box is labelled incorrectly by a supposed qualified electrician. This could pose a safety risk. Ie our first floor lighting is apparently controlled by the garage. The ensuite extractor is useless and has resulted in mould and damaged walls. I would not recommend strata to anyone.

Sammi · 1 March 2022 · Strata Shirland

★★★★★ 5/5

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Outstanding development and my Godsend Sheereen

I am in the process of buying a Seville at the Strata Verve development in Glasshougton. I was deliberating between an Avant home and Strata but after seeing the show homes and the absolute quality of the build, it was a no brainier. I paid my deposit immediately.Right from the outset, Sheereen has been an absolute ⭐️.Nothing is ever too much trouble for her and she is 100% on the customer agenda. Reliable, friendly, obliging and efficient, she is with you every single step of the way.I cannot praise her highly enough.I can’t wait to move into my wonderful new home and when I do, it’s all thanks to Sheereen and the team at Strata.Thank you 🙏🏻

Donna · 27 February 2022 · Strata Shirland

★★★★★ 5/5

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Strata Embrace Bilbrough

We came into the Strata Embrace showroom back in Sept/Oct 2021 lost and not a clue what we were doing. We were greeted by Zoe Brett she was amazing from the start.Zoe ensured we knew what was happening from start to finish. She ensured my kids were apart of the process and asked their opinions when it came to picking our choices.Zoe has always been helpful in answering our queries or when we won't to sneak a view of the progress she will book us in an appointment without any fuss.This is our first home and I can honestly say we couldn't have had a nicer person to help us. None of it would have been possible without Zoe.Thankyou Zoe you have been truly a God send,we will never forget what you have done for us,it means the world and more.

Kelly · 27 February 2022 · Strata Shirland

★★★★★ 2/5

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Poor customer service

I was in the process of buying a house with strata. At this time it was taking a while to get my mortgage in place and just as I was about to get my mortgage approved Strata contacted me saying that my RESERVED plot had been taken by someone else… There was no communication beforehand they just said because I haven’t filled in their solicitors paperwork quick enough they ended up cancelling my plot. They offered me other plots on the same complex but I turned them down because of their poor customer service.

Alex · 25 February 2022 · Strata Shirland

★★★★★ 5/5

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Strata Verve

The experience so far with Strata and Sheereen at the Verve development has been fantastic. As a first time buyer the process has been much easier and straightforward than I expected thanks to Sheereen and the team at Strata. Things are moving along with ease and having picked my customer choices and exchanged contracts, I am excited to move onwards to completion. If you are considering a new build I would highly recommend considering a Strata Home!

Rachel · 22 February 2022 · Strata Shirland

★★★★★ 5/5

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Excellent customer service

Our viewing experience for Promise at Bolsover was excellent. Charlotte (whom we visited at the 360 development) is an amazing rep. She was warm, welcoming and so helpful. She was very attentive and made a prompt follow up after our initial viewing. The interactions never once felt pushy.We have decided to buy an older property, but based on the customer service experience delivered by Strata, I would definitely feel confident purchasing from this developer in the future. The customer care is far superior to the other big developers we have experienced in our search for a home.

Natalie · 21 February 2022 · Strata Shirland

★★★★★ 1/5

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3 years with faulty patio doors!!

I posted on here yesterday and was immediately contacted by Strata marketing department, who have done absolutely nothing to progress this issue.They told me exactly the same thing I have been told for the past 8 months …’sorry but this is being dealt with by the directors’. Either the directors have been on a holiday for the past 8 months, or they are not dealing with it. I am confident it’s the latter. Strata are in breach of articles 4.1 and 5.1 of the consumer code for home builders. I will continue to post on here until this is resolved. Almost 3 years living with faulty patio doors!!

David · 18 February 2022 · Strata Shirland