Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 4/5

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We bought a lovely house from Strata

We bought a lovely house from Strata - spot on location, unique design, finished in good time.Thank you, Sheereen and Matt for managing the process from start to finish and hope to do business with you in the future. You are both top credit to your Company. I gave 4/5, as your legal department approach could be more humorous, rather than pure grey!

Stefan · 16 June 2022 · Strata Shirland

★★★★★ 5/5

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Strata 360

When we first saw the 360 site we knew we wanted to live there, peaceful with amazing views - perfect to raise a family. It's been almost three months since we moved in and we really happy with our home. The site team are alway willing to offer assistance, nothing has been too much trouble.Ryan and Darren have been so helpful from the day we met them. They have made the process of moving into a new build really pleasant. You can see they genuinely want to get your home as you want it. Thanks both 👍

Jas · 16 June 2022 · Strata Shirland

★★★★★ 5/5

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Honest 2 year post move in review

We have been in our home 2 years this month, on the Temptation site. My original 5 star review has not changed, we had an amazing buying experience through Zoe, the moving in process was excellently provided by both Zoe and Greg, with all snags being dealt with in a timely manner especially when you consider we moved in following the first lock down. I can honestly say that Selina has been outstanding at sorting out any on issues we may have had. We recently had a flood, nobody's fault just a issue with a part. Selina had a member of their team to us in less than an hour (bear in mind all the sites are completed round here), they had all trades in to us to make sure everything was safe, and the faulty part sorted. We are now in the process of having all works done following the flood, and I hand on heart can not fault Strata. Everything has been scheduled in to be fixed, replacements all ordered and Selina has been on hand all the way through. We was never blind to the fact that we may have snags, after all nobody has lived in the home before you, and that's the reason we brought new! Strata have been responsive and reactive whenever we have needed to contact them. I would have no issue at all going back to Strata to purchase another home.

Branston · 10 June 2022 · Strata Shirland

★★★★★ 5/5

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Strata 360

Strata 360.Despite the delays to moving to our new home due to covid issues ,we have now been here a couple of weeks and the team here have been very proactive in answering any queries we may have had and in dealing with any snagging issues. The whole team are polite and very helpful, they seem to really care about their customers and do their personal best. Thankyou to Darren, Ryan, Kellie Esne and Charlotte and all the other cheerful site workers.

ALC · 9 June 2022 · Strata Shirland

★★★★★ 1/5

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Do not buy a strata home!

My dealings with strata so far have been shambolic to say the least, I purchased my “dream home” 11 weeks ago and it has been one long battle since to get any response from anyone about any of the issues we have with our property. So far to date we have submitted over 120 snags to Strata, some of which are major, none of them have been resolved to date unless we have sorted our own trades. The after sales team is non existent, the new site manager told me he didn’t care (this is the fourth we have dealt with on our site!), a quality manager who left at short notice and a customer care team who we don’t have any contact details for but when I asked head office they told me yes send in enquires to the complaints department, about sums it up!Our one star of this whole process (and the review since you cannot give zero) has been Kelly and Liv, these both helped get us from reservation to (the massively delayed) completion day, customer experience managers was their title and they genuinely tried to give us the best experience but as per Strata’s lack of customer care at no notice they were moved to different sites. Once you purchase with Strata you are supposed to get a 12 week settling in period which is fast ending for us and no settling in has been done with bathrooms unusable, electrics not wired correctly and optional extra purchases not installed. Two very unhappy homeowners who just want to be able to use the bathroom!

Tracey · 4 June 2022 · Strata Shirland

★★★★★ 5/5

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Thanks to Beth who helped us select and…

Thanks to Beth who helped us select and reserve a property today.

Melanie · 2 June 2022 · Strata Shirland

★★★★★ 5/5

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Strata 360 Chesterfield

Really pleased with our new home at Strata 360 (Plot 28). Whilst there were disappointing COVID delays in completing the property, things have gone relatively smoothly since. Ryan and Darren have been quick to organise contractors to deal with snagging issues, chasing them up if there are delays. Nothing is too much trouble and they are only too happy to help as and when issues arise. The handover process was equally as smooth and it was nice that Charlotte stayed on to move us in.Adam

Mansfield · 31 May 2022 · Strata Shirland

★★★★★ 1/5

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Complaint to strata post sale ? Don’t bother

I put a complaint in through the correct procedure with Strata regarding the fact my house has no electric car charger as does not my neighbours . We were told to accept a £200 bike voucher instead as way of apology . It then turns out everyone got the voucher so naturally I complained . I got a response from Strata (spelling my surname wrong on the complaint ) simply saying the case is closed as it’s not possible to give you a charger and everyone got a voucher due to admin error . You had my complaint for the full length of your 30 days or whatever it is to look into , then send a very short patronising response on the last day and close the case ! So really it’s not been looked into has it ? I responded to your response and guess what ? No reply because you cannot be bothered is the upshot of that ! It is possible to put a charger in as I’ve had someone take a look he said what utter nonsense you saying it isn’t , so yet again a glowing example of Strata after care ! I just can’t see why I should pay when my neighbour and I have all paid the same yet we are being discriminated against . I would like Strata to please arrange for a charger to be installed at my property as like I said before I am changing my car to electric and where do I charge it ? I would honestly say to anyone reading this please be very wary of buying strata they lie terribly to their customers all my neighbours are saying the same there’s no customer experience post sales ! I train customer service in my job and am incredibly proud how both transparent and honest and caring we are as an organisation , hang your heads in shame complaints team utter disgrace that response !

Peter · 30 May 2022 · Strata Shirland

★★★★★ 1/5

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Backyard/Garden Flooding Issues

9 months down the line and still trying to get my garden issue sorted. Initially reported the garden problem in September, several emails back and forth between myself and Hannah. Kept promising to get someone to come to my house to investigate the issue. Investigation visits in November to confirm the issue then absolute silence. Had to chase it up in January and I was later told that they knew about my problem but there was no contractor available to come and fix the garden. The only available fix to the garden drainage, was a quick and cheap fix something like terrain aeration. The terrain aeration contractor came to my house and was honest enough to tell me that l was being taken for a fool, the terrain aeration fix was never going to fix the problem and that it was going to be a short term fix looking at the state of the garden (flooding) and the dam that forms up every time it rains. He told me that it looks like my backyard was being made a dumping site during the contraction of our house and the houses around. The solution was to remove all the material (rubbish/junk) deposited underneath.I was later told by Strata to find my own contractor after months of almost 20 emails sent to Hannah and customer services, 10 phone calls to customer services all with a promise of a call back every time which never happened. I found several contractors and sent Strata their quotations. Another struggle back and forth over the quotations until l lost almost 8 out 10 contractors as this was taking forever. NGS ground contractors finally did the work, sent Strata the invoice after completion and the stories started about invoice being lost, "we did not know what the invoice was for", no replies from Hannah or customer care. Contractors now fed up with waiting or dealing with Strata, they have now resorted to using my house, driveway as their warehouse, dumping their equipment, work vehicles etc at my house and saying they wont move them until the invoice is paid for the material and work done. Called-in today at the Show Home offices near mine and told them that me and my family are moving in tomorrow and wont leave till the invoice has been paid. So tomorrow l am moving in and sleeping at Strata Identity Show Homes. I've lost patience and faith which is a shame because it all started so well when we started the process of buying the house during the pandemic in 2020 (see my first review) we were so happy and proud of Strata services.

Lunga · 26 May 2022 · Strata Shirland

★★★★★ 5/5

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Anthem development in Beverley - Excellent customer care

I moved into my property at Anthem - Beverley back in November 2021 and at every stage Strata has been on hand to answer any questions and fix any snags promptly and with care. Josh, Beth and Rachel have all been fantastic and have always provided exemplary customer service. Buying a new build is always going to come with snagging issues, but as well as scheduled snagging fixes in the first few weeks and 6 months, Strata has always been on hand to resolve any ad-hoc issues. I would recommend Strata to anyone considering purchasing a new-build.

Michael · 25 May 2022 · Strata Shirland

★★★★★ 4/5

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Helpful and responsive

The team at Strata have always been very helpful and responsive with any requests I have (Josh, Beth, Rachel).The finish of the house is why I've given 4 stars and not 5, as a lot of the issues that the team are sorting now are a result of it not being completely perfect in the first place. Overall, I am chuffed with the house and where I live. We are still very much on a building site currently, so it's great seeing constant improvements happening around the area, and I'm excited to see what it'll look like in the future.

George · 25 May 2022 · Strata Shirland

★★★★★ 5/5

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We are just coming up to 6 months in…

We are just coming up to 6 months in our property at Athem and have to say we couldn't be happier with the property. As this was the first new build we had bought and being a little appreciative we decided to get a snag inspection done early days. As with all home, we did have some snags (well below national average) but we were able to provide the document to Beth who just worked tirelessly with us to get them all sorted. Nothing seems like a problem and Beth went above and beyond make sure we were looped in throughout. Due to the time of year we moved in and global supply some snags took a little longer than expected but we got there and we're kept informed. Would definitely consider buying from Strata again. Thanks Beth and Team

Megan · 22 May 2022 · Strata Shirland

★★★★★ 1/5

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Security Risk - Fencing

After waiting 5 months for our gardens to be turfed , you did finally listen and turf for us . However , you have put a fence (of sorts) and the fence has just been left half finished , leaving a big gap in the corner and now people appear to be using our gardens as a cut through ! My neighbour has 2 men at 11.30 pm on his camera prowling around and there are clay or mud footsteps all around our houses ! Please can you arrange to come and complete the fence as this is not helping to alleviate our worries of burglaries etc ! Once again I need to keep making a complaint when if it was done properly in the first place and not just abandoned unfinished I wouldn’t need to !like on many other previous occasions Thank you

Peter · 22 May 2022 · Strata Shirland

★★★★★ 5/5

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From start to finish Beth across at the…

From start to finish Beth across at the Attraction Strata site has been extremely helpful & the team who deals with sales have given endless amounts of updates making our purchase a very enjoyable experience. We would highly recommend Strata to friends and family.

Mrs · 20 May 2022 · Strata Shirland

★★★★★ 1/5

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Terrible ground keeping- kudos development

Absolutely terrible at keeping the grounds within the estate looking tidy, grass not cut for months, then when it is cut its a mess and huge parts are left, pavements haven't been surfaced yet and roads need to be dug up as they haven't laid water/ electricity pipes deep enough, problem after problem

Lisa · 19 May 2022 · Strata Shirland

★★★★★ 1/5

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Kudos - The development is a mess

I had visited the show homes and sales office at Strata Kudos a couple of times and had quite a pleasant experience. I decided to have a walk around the development to get a feel of the surrounding area. I was shocked at the state of the roads, paths and “green areas”. I stopped to speak to some of the residents of the development, some of whom had been in their homes around 3 years, who were clearly upset and angry at the state of the development and not at all what had been sold to them. In the sales office, it was mentioned that my children could play out in the lovely green area, the reality is that it isn’t actually turfed.. it is green area of weeds, with bricks, metal bits and quite frankly, dangerous. The roads and paths are equally as dangerous.I mentioned this when I headed back to the sales office and the roads/paths were blamed on “site” and nothing to do with sales. Surely you represent the developer? And judging from the residents I spoke to, site don’t seem too bothered either. This is has really disappointed me as from the sales office and the site maps, location etc. I could really see my family settling here, however if after over 3 years of people living in their homes, they have no roads, paths and green space as advertised, the general unrest of the residents about Strata in general and the fact that they were quick to blame others from the sales office rather than explaining the plan? I’m not sure there is a plan. To quote a resident, buying on here is buying a dream and actually being sold a nightmare. I’m glad I took the time to explore the development and speak to residents. I’d highly recommend any prospective buyers to do the same.I really hope you sort it out for these residents, Strata.

Katy · 19 May 2022 · Strata Shirland

★★★★★ 5/5

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Strata - Anthem Beverley - Great team!

Reassuring sales office during the buying process from Rachel at Anthem Strata, Beverley. Always on hand to offer advice and guide through the process. Really seems to care about everyone and very kind. Beth was ver helpful with the turf we received and was very friendly in the build up to moving in. Despite moving sites the week we moved in, organised a lovely bit of grass for the back garden. Josh the assistant site manager has been great. Helpful, courteous and a genuinely nice bloke. Organised a lot of contractors, responded to messages quickly and has gone above and beyond! Even the contractors are friendly people and it’s our second new build and so much more happier than our previous persimmon new build. We have quite a few snags but that’s normal with a new build and hopefully the customer care team continue the same level of service we have received from the team at Beverley. Would recommend to anyone, friends and family have been impressed with the house and just a lot more pleased with everything overall! Really good vibes from literally everyone on the site. They just get it!

Alex · 19 May 2022 · Strata Shirland

★★★★★ 1/5

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Response

In response to my last post and your reply, yes I sent an email on 11 May but have NOT received any reply. I have emailed either directly or have included you in on the “to” list 11 times and have only received 4 replies. 1 was an automated response and the other 3 were regarding a manhole cover.

Nigel · 16 May 2022 · Strata Shirland

★★★★★ 5/5

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Only at the beginning of the process…

Only at the beginning of the process but went to the east Yorkshire Beverley site on Friday 13th and today to the hull Kingswood attraction site. Beth was Uber friendly, approachable, quick to answer questions and be honest about options. We have reserved a plot and even nipped back later to show a family member and it was no trouble. Impressed so far.

Claire · 14 May 2022 · Strata Shirland

★★★★★ 1/5

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Why have a complaints department if you don’t respond?

I am disgusted that you have an email address for complaints yet no one ever seems to get a reply/acknowledgement nor is there ever a solution given to problems that have arisen.I have, as have many of my neighbours, sent numerous emails of what can only can be described as bad and dangerous practice. When the powers to be in the council get involved, which is very rare as they don’t seem to care as they’ve undoubtedly had their pockets lined, thing are said that will happen but guess what….THEY DONT.As a group of residents we have plenty of damming and dangerous happenings showing bad practice which you are just overlooking.Awaiting your “we are sorry to hear this” empty reply.N Davey

Nigel · 11 May 2022 · Strata Shirland

★★★★★ 5/5

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Great team, quality house

I can not give the Strata Identity team enough praise. From Lorna, Laura, Olivia and Marilyn who have all helped us every step of the sales way, and even afterwards, to the onsite team. They have all gone over and above to help us settle in, answer any questions and help with anything at all! The site manager Craig is a delight and so helpful. He has been amazing and we are lucky he was on our site. Sean, who is a trainee site manager, has certainly picked up the way Craig builds relationships with those buying the houses as he is also an absolute pleasure to deal with and extremely help. All those who have worked on the house have also be so friendly. We are living on a working site now too and everyone of the site team we have dealt with have been amazing. I would definitely recommend a house from Strata. The quality has been fantastic, we love our Rosas. Yes there are some snags, nothing major, but at least we have a fantastic team to get them all in order. We wouldn't have had anyone sorting these things had we bought a second hand house. We are delighted with our new house and the process from start to finish!

Amy · 9 May 2022 · Strata Shirland

★★★★★ 5/5

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Beth - Hull - Attraction

In the process of buying a house on the Hull Attraction development. Beth has been the one overseeing everything for us. She's been absolutely fabulous. She has always kept us updated and she's so personable. I can't thank her enough. My partner and I are very grateful to her!

Charlotte · 7 May 2022 · Strata Shirland

★★★★★ 5/5

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Sheereen has been excellent throughout…

Sheereen has been excellent throughout our buying process at Strata Verve. We haven’t moved in yet but so far it has been smooth sailing, with outstanding communication and service at every stage.

Will · 6 May 2022 · Strata Shirland

★★★★★ 5/5

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Excellent service !

Excellent friendly service from all the staff concerned from start to finish. Initial advice and guidance form Laura on sales was particularly useful.

Consumer · 3 May 2022 · Strata Shirland