Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

Value for money

We recently moved to the 4 bedroom property and we are really happy with their facilities and amenities. Strata giving best services with very reasonable and affordable price as compare to market rate. My many friends who came to see my house also purchased house with strata and we are also interested in new project which will start in 6-8months. Value for money Thank you.

Bhavesh · 10 September 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Strata think it’s acceptable glass doors just explode entirely on their own 3 years after the house was built….

If I could rate a 0, I would! Customer service have zero customer service skills and don’t want to help at all, just fob you off at every opportunity and say it’s not their fault. Wouldn’t bother buying with Strata unless you want to have to replace your own windows and doors less than 3 years into owning a new build property. We moved into our Strata property at the end of April last year. We raised several snags within the warranty period that were supposedly fixed and sorted. One of the snags in question was that our patio doors were far too heavy for the width of the opening causing them to drop and not able to be opened. Strata sent Ford windows out to ‘fix’ the issue. They did this by removing the inner lining of the frame and wedging packing pieces between the glass and the frame. I raised concerns with them about them doing this at the time and it putting pressure on the glass instead of them just adjusting the doors at the hinges. But Ford windows only take instruction from Strata and not the customer so no notice was taken. Literally weeks after Ford windows came to ‘fix’ the doors they dropped again and have been unable to be used as doors since. Literally no point in having them, as we can’t open or close them. But because the warranty was up, even though this was raised in warranty as an issue Strata didn’t want to know. Fast forward to yesterday afternoon, when I was sitting at the dining table and jumped up when I can only describe as what sounded like a bomb went off. The interior glass panel to one of the patio doors quite literally exploded, due to the packing pieces putting too much pressure on the glass and causing it to shatter entirely. Nothing has touched the doors and they have not been used since last year. I emailed our customer service advisor for the area only to be told that ‘whilst they understand the concerns raised and the rational to my conclusion of what should be completed’ they will do nothing about it. So Strata believe it’s acceptable to send subcontractors out on their behalf to undertake shoddy ‘fixes’ and when something like this happens it’s nothing to do with them and they wash their hands of it as we are now out of warranty. Even though the glass would never have exploded without their subcontractors undertaken the remedial works in the first place!! The doors are 3 years old, they cannot be used as doors and are not fit for purpose and now they are dangerous and unsafe, but Strata couldn’t care less as they’ve had their money and moved on. They think it’s acceptable that glass should just explode entirely on its own, when I was sat nearby with my dogs. There are glass fragments that have exploded from it on the floor, that should be held in by the coating on the glass but which has clearly also failed. But that’s OK, as it’s not dangerous or unsafe or their fault at all.Honestly save any aggro and buy a decent non-new build property. Unless you want to buy a brand new house and brand new doors and windows to go with it….

B.Riley · 8 September 2022 · Strata Leeds

★★★★★ 1/5

Trustpilot

Upset, disappointed and shocked.

Still awaiting snags to be done. No contact from anyone from the strata team. We have been in our home since April. Street is a mess and the maintenance company are demanding money for ‘maintaining the area’. Honestly I am so upset and disappointed with the after care here. Sales was amazing and it’s such a shame the aftercare really lets them down. Site staff still have our door key! Shocking.

Rhiannon · 6 September 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Homeless and bankrupt due to Strata delays!

We chose a Strata house for our relocation from London to Leeds after viewing the beautiful show home.Due to the notice period on our rented flat we had to make a call on when to end our contract as we couldn’t afford to be paying rent and a mortgage alongside each other. We were cautious and opted to end our tenancy for the month after we were expected to move into our Strata home. Deadlines when we were told the house would be ready have been and gone numerous times. We’ve now been homeless for 2 months with our 8 week old baby and 2 year old son. The latest build update and extention of the delays means that our mortgage offer is going to run out and due to my wife’s maternity status I’m not sure we will get another one, not without putting ourselves in major debt and ruining our financial stability we’ve worked hard for as a family. Safe to say it feels like Strata have ruined our life! What’s worse is that the physical build is not that far away from being finished and I can’t understand why it couldn’t be pushed on to ensure we can complete asap. Our questions are just responded to with vague answers and more delays.The show houses are lovely and Strata had been recommended as one of the better builders out there. Don’t be fooled! The same as the rest. Delays, excuses and not single bit of empathy for our situation.In response to Strata’s reply:Thanks Fearn,Yes we did get a call from the site production manager who was able to explain the hold ups. However there was no mention of supply issues? Only issues with not enough labour! Something within the control of Strata. So I’m sorry, but your innocent ‘industry wide issue’ excuse for your trust pilot reply does not sit well with me.

Daniel · 2 September 2022 · Strata Shirland

★★★★★ 3/5

Google

Rating only, no written review.

Neil · 26 August 2022 · Strata Leeds

★★★★★ 4/5

Trustpilot

We recently moved into a Livorno and we…

We recently moved into a Livorno and we cannot fault Sheereen. She made the move easy and informative. Staff still there to help even after we have moved in. Community also nice.

Philippa · 19 August 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Friendly

Friendly, informative and helpful. Looking forward to our new home

Mark · 9 August 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Poor communication and appalling road

I have previously written a glowing review for strata at how nice and helpful the customer service team were prior to purchasing our first home.Unfortunately 2 years later and my opinion has drastically changed. While the houses are lovely the surrounding area is a mess. The annual fee we pay for maintenance is a waste of money as the estate looks horrible. There are weeds growing everywhere, the communal landscaped area is not landscaped and is just rubble and weeds. The road is the worst. After complaining consistently for months I was given a date the road would be completed. This date passed and I was given another date which also passed. A year later I made an official compliant which just seems to be a waste of time as the communication is non-existent. I’m constantly chasing for updates and keep being told there are none and they will update me when there is one.Frankly it’s not good enough and the roads are so bad it is likely causing damage to our cars.

Sophie · 1 August 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Livorno - Strata Verve

Purchased a Livorno at the Strata Verve site last year, I am a solo buyer and was very looked after by Sheereen. Even after moving in I’m still looked after by the after care team. Everyone is lovely as well as the community.

Danielle · 24 July 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

There appears to be no house ready to…

There appears to be no house ready to move into by December. Why should you deceive people? I saw this ad and paid a £250 deposit on your website to reserve plot 126, Sofia HU9 preston. When I called, you said I needed to pay an extra £250 and that you didn't know when the house would be ready. You stated that it could be ready by March 2023, which contradicts what you stated on your website. Now you say your website hasn't been updated, which sounds very suspicious! I need my money back, please.

Chey · 16 July 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

I have waited for a long time to write…

I have waited for a long time to write a review just to ensure that I do not necessarily portray a bad image of Strata. The "before sales" customer service experience was excellent (of course what would you expect?). The first couple of months after we moved in, Strata Care experience was also delightful. After that time, however, it has been horrible (to say the least). We have had several issues pending for so long and not only are they not attending to these issues- they do provide updates and even when I sent emails to ask for an update, I got no response. The number provided just rings out without anyone picking up. And just to be clear- I am talking about our experience in the last 9 months. I am wondering what sort of customer service team they have. Quite frustrating as we have several issues that relate to health, safety and security, and I thought that they will at least be sensitive to these issues or let us know what they are doing about them but that has not been the case. So just a note of caution to you- you may be attracted to the fancy houses and all, but bear in mind that you will literally be left on your own when the "honeymoon" is over.

Ola · 15 July 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

BLUE MANS WAY S605UR

BLUE MANS WAY S605UR From what we have witnesses its a shambles a cherry picker squirting water out of a bucket to attempt to clean road, road sweeper kicking out more dust than it supresses , all neighbours putting up with this mess and dust - what was a lovely street now is a horrible place to live and from the words of my wife " i hate living here all because of  STRATA  they don't care about us now its getting us all down " That to me sums it up you lot are a disgrace sort something out we can't live like this its like living on a dusty building site with all our properties covered inside and  out in dust you lot are causing-  to say your motto is to look after the customers,people etc you are useless at it., Oh and deliveries at 630am you have to be kidding STRATA YOU DONT GIVE TWO HOOTS ABOUT US -ITS ALL ££££ REGARDLESS

Neil · 15 July 2022 · Strata Shirland

★★★★★ 3/5

Trustpilot

Shoddy practice

Was happy with my home and the fact that Strata put right all the snags pretty quickly. Until my husband noticed when a workman was resealing the base of the shower, there was a load of detritus left underneath by the previous workman. What kind of workman does that?

Laraine · 12 July 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Kudos Leeds

Kudos LeedsPoorly built homes, disgraceful streets and paths, over grown grass in green areas filled with bricks and other waste, horrible steel fencing surrounding the plots which was promised as wooden fencing and absolutely shocking customer service. If you are planning to buy a Strata home on the Kudos Leeds development, stay well away. Read all the other reviews from other Kudos residents and you will soon see your beautiful future home promised by Strata is simply put, a home from hell.

Dan · 9 July 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Excellent customer service

Sheereen was friendly and helpful throughout the buying process. Sheereen kept me informed and checked in with me frequently to see how things were progressing. Sheereen was available to ask questions and would always answer them promptly. Very knowledgeable- would recommend.

Laura · 4 July 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Verve

We reserved our plot back in 2021 with Sheereen at Verve and she made what was a very daunting process seem so easy and straight forward. Whenever we had any questions it was never too much trouble for Sheereen to answer them and any queries we had were always responded to quickly. We were always kept updated with build updates and always made to feel welcome when we contacted Sheereen.

Mrs · 3 July 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Verve

As a first time buyer Sheereen at the Verve site has been super friendly and massively helpful - quickly dealing with any queries I had. The whole process has been really straightforward and Strata have kept me in the loop on the progress of the build throughout. The house itself is beautiful and I’m reassured that the site team are just over the road if I encounter any issues as I settle in over the next few weeks. Thanks so much!

Olivia · 2 July 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Verve site

Purchased a property on the verve site, dealt with Sheereen all throughout and she was brill. Being a first time buyer i wasnt too sure on alot of things but any questions/queries I had were answered and dealt with in an efficient and effective manner throughout the process. Great service!

Alex · 2 July 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Crap they email y and the web site…

Crap they email y and the web site didn’t work!

Stefan · 1 July 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Sick of complaining ……

Following my review 30th May regarding an electric car charger which has not been installed , you did say in here you would look into this for me but I have heard nothing since your reply on 31st May ! Can you please update as to when this will be installed please . Also , I am still waiting for my snagging to be done (mainly painting and a few other issues ) I did receive an email from James Oram which I duly replied to , but he has not had the courtesy to respond to me or acknowledge my email to which I got a read receipt. To add insult to injury, he also had some wrong items on the snagging list and never mentioned the skirting boards etc which are shocking I really do not enjoy reviewing on here but this just shows the measures we have to go to try and get a decent after service from strata which just seems non existent ! Please don’t keep telling me you will look into these things and then we hear nothing again , just serve your customer and Do !!! Thank you

Peter · 24 June 2022 · Strata Shirland

★★★★★ 4/5

Trustpilot

Could do better

Data supplied for house being purchased were quick at first but still awaiting detailed information which is specific to all electric house. Site stage are very helpful and friendly. We look forward to occupying the house when it is complete.

Phillip · 23 June 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great Customer Service

I had a fantastic experience with Sheereen Ali at Verve. No question went unanswered and she responded to everything in a really timely manner. Super friendly and helpful for a first time buy too! Good package offers and always willing to help. A really pleasant experience.

Rosanna · 21 June 2022 · Strata Leeds

★★★★★ 1/5

Trustpilot

Please stay away from them!!!

Please stay away from them!!!! I repeat stay away!!! All the good reviews if you look closely are all the point of sale and of course it's a business how else are they going to sell anything if they are not nice. The issie is the aftercare. Arguably the worse i have seen ever. They will ignore your emails and when you chase it up they will ignore it again and when you ring they wont pick up. It's been almost 4 years since we moved in and they have still not sorted our ticking pipes after numerous attempt. I then got an email to say that they've closed it without my consent, problem still ongoing. Why, you may ask. Your guess is as good as mine. I am going to right a letter to my local MP and contact the newspapers about their appauling service. Their service gets worse the longer you're with them. Ask anyone who's been with them for at least one year and get back to me how they've found them... i will wait. I will give them a negative star if i could.

Esther · 20 June 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Outstanding service!!! Recent purchase

My partner and I have just recently bought a house with Strata on the Kudos development. We have are incredibly happy and impressed with the quality of the service we have received, both from Kathryn and the building team. I felt thoroughly looked after and constantly kept up to date on updates throughout. Kathryn made the process even better by being to kind and attentive with us. Thank you so much to everyone involved in thr process!

Kara · 20 June 2022 · Strata Shirland