Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

Amazing Service!

I had Barry and Malley round yesterday doing some of snagging and they were brilliant! They were very friendly and explained everything that they were doing (even gave me a few lessons on how to do a few diy jobs around the house). I really appreciate all of their help as they went above and beyond for me! Thankyou!! :)

Kristina · 1 November 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Snagging and aftercare, take your money and run

We purchased a house on the verve development in Castleford as a buy to let on 01/06/2022 We found the buying process simple and hassle free, but then it would be because they don’t have your money then. The aftercare, endless false promises and standard of finish are something different from the dreams they are trying to portray and sell to their customers via the nicely presented show homes. The home we purchased had a vast amount of snagging issues which are still to be resolved, this resulting in the tenants becoming frustrated and looking for alternative rental properties. Strata were advised of the snagging issues immediately after we received the keys, the property remained unoccupied for 2 months prior to the occupants moving in, this giving ample time and opportunity for Strata to rectify the issues with no inconvenience to anyone. Despite constantly chasing this matter up via all of the contact details available we are still, waiting 5 months later. We would strongly advise against buying a property from this company, the house we purchased was only a 2 bed, I would dread to think the issues experienced with a larger property. Unfortunately, we were unable to rate with a 0 star so had to give a reluctant 1, regarding the date of experience we had to include today’s date but the date of issue has been on going since the 1st Of June 2022.

Anthony · 28 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

I brought a house on the pure site 7…

I brought a house on the pure site 7 years ago, the more we decorate the more things wrong we notice like we are changing the carpets atm and find the Grand Canyon at the top of the stairs like I get a 2mm gap or so to stop creaking and such but this!!! And filled with underlay! 😳 if you are buying check the unexpected things because sometimes the cracks are already there before the movement of the house!

J · 27 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Avoid....

Really good initial customer service but terrible at snagging.We moved into our property just before Christmas 2019, we had lots of snagging items. Most were resolved very quickly by on site team. Once we moved over to customer care team for any issues we really hit big problems. After living in our property almost exactly 1 year we had a major leak from our bathroom into the hallway and garage. Due to Covid we were unable to use our bathroom for 3 months. No reason was found for the leak and the shower was re grouted. The leak returned and again, no bathroom for a month. Then a repair. Then the leak again, this time we had no bathroom for 3 months. The bathroom shower was removed & raised, which looked TERRIBLE. The water was so extensive the bathroom floor was replaced and re- tiled also the door frame replaced. I was also told it my our fault, as I have a teenage who must have splashed water that ran over. Guess what 4 months later the leak returned and this time into my newly decorated hallway. This time we had numerous service people visit to locate the leak, holes in the hallway & garage. We also could not use the bathroom for 3 months.The bathroom shower was completely removed and they found that the back of the shower wasn't sealed properly, they also lowered the shower again. I am not confident that this will not come back as it has gone on for on 2 years. Customer care are not pleasant, we were made to feel this issue was our fault as nobody could find the leak. We still have holes in our garage ceiling, I keep putting repair off as I keep expecting the leak to return. I would not recommend Strata due to stress this has caused and the major inconvenience of managing with our bathroom for the best part of a year.We did complain & received a letter with completely inaccurate information and dates relating to the ongoing issue. I tried speaking to complaints and was fobbed off. Honestly a terrible experience I would not recommend Strata to anyone.Re your reply below- yes, your customer care have contacted to ask for images of the damage your maintenance have done, after I contacted them to ask for this to be put right. This does not rectify the months without a main bathroom or the numerous days taken off work.

Lindsey · 27 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Barry was absolutely brilliant

Barry was absolutely brilliant. Personable and expert - knew exactly what he was doing and has sorted snagging issues perfectly. Nothing too much trouble. Excellent service. Thank you.

Al · 26 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great evening filled with fun, laughter & food

Thank you for inviting me to a well organised fantastic evening filled with fun, laughter, slicing / dicing, cooking & eating. The chef was marvellous, easy to talk to & very knowledgable. He did a great job of teaching us all how to cook a beautiful two course meal, which he then served up at the end of the session. I hope more events are held like this in the future

David · 25 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Terrible at snagging

Was really impressed with the build to start with but the speed at fixing snagging issues is something to be left desired.Unfortunately it has put me off purchasing again from Strata, im constantly told things have been ordered which havent been. Its flat out lying directly to me telling me one thing which isnt true over and over again.

Andrew · 24 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Barry is a credit to the company

Barry was friendly and professional he has done a great job especially with putting things right that others couldn’t

Lisa · 24 October 2022 · Strata Bolsover

★★★★★ 5/5

Trustpilot

Strata Homes, Oporto Home Owner

Our experience with Strata so far has been amazing, coming from someone who has previously bought a new build, and had a terrible experience, my confidence in buying a new build was somewhat depleted.However, Strata have been amazing! One thing I have really loved are the email updates and the 'My Account' space. I have also never known a house builder to put on a range of experiences for customers like Strata has been doing. I have recently been to a pumpkin flower arranging workshop and got to meet some of the neighbours, and am now looking forward to a wreath making class - what fantastic ideas to help make introductions and create a sense of community. The finishes and build quality of our house are just on a whole new level, we absolutely love our home! The range of choices for colours/finishes and upgrades/extras were extensive. The layout of our home in particular is one thing that drew us to the Oporto in the first place, there is excellent use of space - and every room is spacious! And of course, the lovely Kayley deserves her own special mention. She has been fantastic throughout our journey from the initial reservation right through to us completing. We were given regular build updates along with photographs of our plot, which was great! Nothing has ever been too much trouble for Kayley, and It wouldn't have been the same experience without her! Thank you, you're the best! :)

Kirsty · 24 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional, have to chase, no investigation has been done on the case but decision has been made. Very surprised that government Cansil use they services. Will have to get OMBUDSMAN to deal with it.

Igor · 24 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

False promises and severely dishonest

As our rental contract was coming to an end at the end of June, we decided to take the plunge and purchase a property, we began the process in march ready for our son to start school in September. We went to the site office and explained the situation to the sales lady, Laura. Laura told us that the property we were looking at would be ready the 1st July at the latest, we explained that it's not a problem if there are slight delays as we can stay with family over the summer holidays on the isle of wight, however we need to be in a property by the time our son starts school on the 12th September. Laura's exact words were 'oh you will definitely be in by then, the only reason there would be a delay is if there were severe weather conditions, which isn't exactly going to happen over the summer' with this information we reserved the property, in addition to borrowing money in order to pay for our choices. As we approached the move out date from our rental property we were informed there was a slight delay, which we again said is fine, however we NEED to get in by the time our son starts school on the 12th September, which they said they understood the severity of the situation and would do everything they could to ensure that we were in by then. There was then a further delay. We then called Laura to explain the fact that we had reserved the property as she had told us that the property would be ready no later than the 1st July and that we would be absolutely fine for when our son started school on the 12th September to which she then denied ever saying that, said she 'would not have said that as she is trained not to'. Despite the fact that if she hadn't said that, we could have extended our rental, organised a short term lease rental and definitely would not have put ourselves in a situation where us and 2 children are homeless. However when I asked why she told us we would be absolutely fine she said 'everything was running on time at that point'Eventually after continually stressing our situation to Laura and wondering how anyone is going to help our homeless family, Laura did eventually said 'sorry if I did say that' however there was still no offer of resolution, compensation or compromise in regards to the situation. we tried to escalate the situation with customer care, who failed to respond, which when flagged responded saying 'they did not realise we wanted a direct response' The only contact we had from Laura's manager was not to try and help us or resolve the situation, but was due to her concern in regards to a staff member being reduced to tears (was not our intention, we were not aggressive, upset yes and passionate yes, as our family have been put in an awful situation for the sake of a what I assume is a strata colleague needing to hit sales targets, so I imagine this kind of guilt would bring a good person to tears.)We then had to borrow even more money to rent out an air BnB (at over £2000 a month) which we initially rented for a month. When asking Laura for a bit of guidance as to when we should be Booking this air BnB until to which she said 'just book it until the end of November just in case' as if we have £6000 to spend on accomodation that we may or may not need, especially after purchasing a house. Since then Laura has offered call backs and updates and failed to deliver, promised to get back to us by the end of the day and hasn't, said she would call at certain times and hasn't.We eventually received our notice of the 31st October after having to spend thousands of pounds on holiday let's, our family being put through an insane amount of stress, having to drive 2 hours a day to and from said holiday let's (limited availablity) to get our son to and from school etc. We have argued that as this has been caused by stratas employees false promises (which by the look of other reviews seems a fairly common tactic) we should not have to pay the other half of our choices prior to moving in, as a compromise, as this would go part of the way of reimbursing the huge costs we've occured and debt we have got into due to this situation. Strata responded with a flat no. To conclude, strata (or maybe just Laura) uses false promises as a sales tactic, then denies it, which as sales is done in person strata will back them as lack of evidence. They show no remorse, no sympathy, take no responsibility, customer care is none existent, their customer service is horrendous and they value profit over people. We have 9 days until we move into what was meant to be our dream home with two young children, this should be an exciting countdown and experience. Instead it has been an absolute nightmare that has caused two children a mass amount of stress, a family in a huge amount of debt and a extremely drained and unhappy couple. I'm hoping the actual building has more security and helpful community than strata itself.

Ellie · 22 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff Pitman has always gone above and…

Jeff Pitman has always gone above and beyond for us with all of our snags. Always on time and nothing is ever too much trouble. Even let our three year old watch and help as he’s really keen on all things DIY/tools. We feel lucky that Jeff works on our site!

Sophie · 21 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

RED FLAG ALERT!!! You will have to buy new windows and doors to go with your brand new house 3 years in! Your doors and windows will explode due to negligent works!!!!!

I wrote a review around a month ago to warn people about not buying a Strata property unless they want to replace brand new windows and doors only 3 years into the property being built. I think most people reading these reviews will note that the people writing 5 star reviews have either only just gone through the sales process or only just moved into their property and the people that write the bad reviews are the ones that have owned their property for a short time. It’s clear to see that once they have taken your money and contracts are signed they want nothing more to do with you, as you’re only going to cost them money and not generate any income for them. Quick to take your money, want nothing to do with any issues that arise after they have your money!!!!! Smooth talking point of sales to make you feel at ease to spend your hard earned cash!Their marketing team ask you to contact them or follow through with a complaints procedure, but honestly it’s a waste of time and effort! Their complaints procedure requires them to carry out an investigation, seek advice and discuss the matter with their board of directors but they don’t provide any evidence of this actually being done. Seeing as they’re the ones that wrote the complaints procedure they’re the ones to benefit from it and there is no fair or impartial investigation into the issues or causes.They apparently carried out an investigation into the exploding glazing in our patio door, without ever actually visiting site to inspect the issue. It must be some kind of miracle! They just have all seeing, all knowing specialists! We were sent a letter which stated they had carried out the investigation and the result of which that it wasn’t anything to do with them and they were closing the complaint. They stated that the result of the investigation was that it was due to the wind or it being too hot this summer… are they actually joking?! What’s the point in having a door that can’t withstand the elements?! If that’s their response, we may as well just use a bit of cardboard in its place as it’s completely pointless in having the door! Not to mention the fact that it’s clear they haven’t actually investigated anything as it’s not the exterior pane of glass that shattered but the internal one instead! The actual cause is due to too much packing putting too much pressure on the glazing panel and allowing no room for movement, undertaken as part of negligent remedial works on behalf of Strata by their subcontractors because the door would not open and close as it should. They would know this if they actually inspected the works but that would cost them time and money and instead because you’re out of their warranty period, they just fob you off as it’s not their issue! However it is their issue in this case, as the glazing would never have shattered if their subcontractors hadn’t used too much packing as part of the remedial works when trying to remedy the door not being able to be used. So yes, it may be out of their warranty period but this has happened only due to negligent works undertaken on their behalf as part of the snagging. They instructed the contractors and have a responsibility in the works undertaken.The doors haven’t been used as doors since the works were undertaken last July as their remedial works failed within a few weeks of being done. The doors dropped again as they are not fit for purpose and far too heavy for the width that they span. They’re a completely useless feature and it may as well just be a brick wall. There is a distinct lack of care when specifying products and selecting contractors and again it’s something else that comes down to cost.How on earth an impartial investigation can take place without actually inspecting anything is honestly beyond me. I responded to their initial letter closing the complaint, to request further evidence and address some of the statements made, only to be completely shut down and be told we’ve done the investigation, complaint is closed that’s it, end of…. None of the points raised in my response were addressed whatsoever. This has happened to several people on our estate, so it’s not just a one off, down to the weather issue. One couple had an independent glazing specialist round that confirmed that they had never seen a window with so much packing in the frame and that was the cause of their glazing shattering. They had to pay out of pocket only 18months into owning the property as Strata didn’t want to know. So to all potential buyers out there, just beware. If you want to pay £300-500k for a new house and 18 months to 3 years later pay for new windows and doors then definitely choose Strata. However if like many you expect brand new windows and doors to last the expected lifespan, AVOID at all costs and save yourself the headache and hard earned cash!

B.Riley · 20 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Painting Repairs by Jeff

Jeff carried out various paintings repairs throughout my home. Jeff was polite, friendly completed the work to an excellent standard has an eye for detail moved and replaced furniture cleaned up each area after the work was completed. Jeff respected my home removed his shoes before entering l felt safe and comfortable in his presence. Jeff is professional in his work. I cannot speak highly enough of Jeff and his workmanship. Jeff is truly an asset to Strata.

Juliet · 20 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Gross negligence & Death

Gross negligence, killing a dog Abhorrent behaviour from Strata & KeepmoatTerrible road conditions which have been raised SEVERAL times and nothing has happened. These have destroyed all of the residents car suspensions We have mentioned the concerns about contractors zooming down our roads like Mario Kart more times than I can remember. This morning, a contractor ran over a family dog and killed it.What are you going to do about this?Absolutely disgusting, you should feel ashamed that you let this happen.[STRATA KUDOS]

Jack · 19 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Brilliant

We recently moved into our house at Strata - Verve, and I am grateful with the service we are continuously provided by Sheereen and the Strata staff. This really helped us settle, especially after hearing of some of the horror stories!

Brandon · 10 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

DO NOT SPEND YOUR MONEY WITH STRATA…

DO NOT SPEND YOUR MONEY WITH STRATA HOMES - you may as well flush it down the toilet!!! We purchased our dream home in April this year! Since then on a daily basis, is the shoddy workmanship apparent! Don’t even get me started on their customer service after care team! They take your money then don’t want to know! False promises and broken dreams! SHAMEFUL STRATA HOMES!!! Please look else where to spend your life saving’s!Esteem Estate, Dishforth!!

Sarah · 7 October 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Kudos development-booklice in our home!

We experienced a long delay with our home on the Kudos site. Kathryn in sales is absolutely amazing and really cares about her customers. Unfortunately the after care experience is not the same professional but caring experience. I’ve seen it already stated many times but once they have your money, they’re just not interested anymore. We finally moved into our home in December 2021 and quickly noticed little flies/bugs in all the rooms. The Strata decorator that was in doing some snagging even commented on them. It took 2 months to have my complaint taken seriously by site, and to be fair to the site managers, they are extremely busy, however it is part of the role within the first 8 weeks. In which time the flies had got worse, we of course had been doing some of our own research and had been trying to eliminate them. These bugs were in our food, our cupboards and on our toilet roll!!! They caused a lot of distress. Strata paid for pest control to visit and we were informed we had BOOK LICE!! He stated that this can be common in new builds that are ‘rushed’ due to the plaster not drying out properly. We endured 2 treatments on our property, weeks apart where we were unable to be in the home and had to pack all of our personal belongings away as we didn’t want them contaminated with chemicals. We have 2 young children, I am a social worker and my partner a teacher. We had to come home from a long and stressful day at work with our 2 young tired boys and clean the house to enable us to cook on a clean surface and get clean bedding out for us all and essentially unpack the contents of our home.It was awful. Pest control also advised dehumidifiers to dry out the walls which we had in our property for over a month, all at the time of the energy crisis and rising electricity costs. This was not what I imagined my dream house to be. You would think Strata would offer an empathetic apology for what we were going through and make an offer of damages in light of breach of contract? Well no, we have received no apology, just £134 for electricity used and a list of reasons why other snags in our home were not completed (at that time) Strata have a way of writing letters/emails that do not directly acknowledge the complaint therefore not taking any responsibility whatsoever. It’s frustrating and unprofessional. At this time (October 2022 Im still awaiting a response to my last email sent to Strata regarding this matter)We were assured after being left for 6 months waiting to move into our home (due to Strata’s legal arguments with the hospital) that our home was ready, had been kept up to whilst empty and we would be looked after, but we just don’t feel like that at all. We have been forced to seek legal advice as Strata just do not respond which is not something we would want to do due to the additional emotional and financial strain but we just feel that a company as successful as Strata should not get away with treating their customers like this, it’s unfair and we feel very hurt by what’s happened. Additionally the pavements on our street are an absolute disgrace. They are a health and safety risk and I am embarrassed to invite people to my home as the street is such a mess. We have raised grates/manhole covers, raised and broken kerbs, uneven surfaces and huge drops from the kerb to the road. Due to the continued lack of care I would not recommend Strata to anyone.

MS · 2 October 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

10 out of 10! We have moved from York to Dream…

We have moved from York to Dream development in Hull and we are very happy with the house and Strata, from the sale (Lucy Painter) to end of snagging which was minimal. We have dealt with Beth Fenwick which was our Assistant Site Manager and she went above and beyond our expectations. She made sure we settled in well and ensured everything was dealt with in a timely manner and efficient. We would like to thank all the staff especially Craig Smith and Steve which are both labourers who were very friendly and helpful when we moved in. Also a thank you to Dave and Josh for looking after us still and are communicating with us often while finalising our snag list. The site is very tidy and clean and it doesn’t feel living on a building site. We would recommend Strata to our friends and family. 10 out of 10! Ashley and Cristina

Cristina · 27 September 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great first time buying experience from Strata

As a first time buyer my overall experience buying a house on Verve has been excellent. Sheereen has been great throughout the whole process from start to finish and even several months after moving in to the property still checks in on me and makes sure everything is ok!Even with my mortgage offer running out close to the completion date, the Site Manager Ian and the Strata team still pulled it out of the bag allowing me to get the keys before my offer expired which was much appreciated.

Damen · 26 September 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

Delay after delay and no communication.

We reserved a plot at Leeds Kudos in Jan 21. Was originally planned to be completed in Apr 22. Towards the end of 21 they started applying pressure to get the conveyancing done and exchange contracts. We used their mortgage advisor and a mortgage offer. After rushing to exchange, we got delayed until May/Jun 22. This then turned into Sept/Oct 22. In September our original mortgage offer expired. There was no reason we should have applied for this so early as now we've had to apply for a new mortgage on a higher rate. With all these delays we've had little to no communication, simply being informed it's now expected to be completed on a specific date. We've had no updates directly from Strata with actual information for some time now, doubting we ever will. Happy to communicate and talk until you exchange contracts after that expect delays and radio silence.

DC · 15 September 2022 · Strata Shirland

★★★★★ 4/5

Trustpilot

Good for first time buyers

We’ve recently moved into our Livorno at the Embrace site and are very happy with our home. It’s a great place for first time buyers. We bought the property at the last minute and Zoe was great at guiding us through the process and getting things done quickly. Gregg has been proactive in sorting out our snags as well.

Natalie · 13 September 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

shocking

If I could give strata 0 I definitely would. They are an absolute joke of a company and are completely incompetent. On securing my first property I paid the reservation fee and their recommended solicitors fee. I was using a help to buy loan and they promised me that the build would be finished before the loan end date which was march 2023. They then pushed the build date back twice which means I can no longer use the loan and now can not afford the property. Do not trust what they say and what the try and sell you as they are lying. Their recommended solicitors still owe me 175 pounds and their 2 sales women have not answered my emails regarding this matter, feel like I am being fobbed off and this issue is all down to Strata. AVOID

Chris · 13 September 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Embrace by Strata was a God-sent!

Embrace by Strata was a God-sent! We were looking for a house in Nottingham, and suddenly a really affordable new-built house reservation opened up. From the get-go, Zoe, our experience manager has been amazing. Our reservation, choices, and site visits were all seamless and on time. We are extremely happy with our house! We had amazing incentives put in our house and the deals were great. We have now moved in our new house for 4 months, Greg, the project manager has ensured any small things here and there are all taken care of. Me and my husband feel so lucky to have found Strata. This is our first house but Strata has made the process so much easier. I would happily recommend Strata to my friends and family.

Nina · 11 September 2022 · Strata Shirland