Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 4/5

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Great ‘after sales’ customer care

Our whole experience with Strata has been pretty mixed, however, Selina (point of contact for after care) has been absolutely brilliant. She’s been really helpful and prompt whenever we’ve needed to ask her anything.

Charlotte · 19 December 2022 · Strata Shirland

★★★★★ 5/5

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Rhythm - pontefract

I’m not the review type but the service we’ve had from strata absolutely deserves one. We originally reserved a home with noble which was basically a disaster start to finish, we pulled out as soon as we saw the strata show home and met Kayley. The information, quality of the build and the finish inside is unbelievable from strata. The optional extras are really reasonable too and I’d encourage anyone to get as many of these as their budget allows like we did. Our sales progressor was Shannon, again, unbelievable!!! She was 100000 times more helpful than my estate agent, on the ball, knowledgeable, organised and just absolutely lovely. We completed on 9/12 and have still spoken to kayley and Ali who gave us the home demo. Both have been fantastic, helpful and again lovely. I appreciate they’re ‘only doing their job’ but they genuinely take pride in their service, actually care and go above and beyond. The appliances included are modern and of a high standard which is more than I expected too. So far we’ve found nothing at all to snag, the odd touch up of paint and that’s about it. My last home was from keepmoat and believe me strata have left them in the dust. Thanks so much to everyone at rhythm for outstanding service, I’m certain that if I ever brave a house move again it will be another strata home!

Lyndsay · 17 December 2022 · Strata Shirland

★★★★★ 5/5

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Efficient and friendly service

Efficient and friendly service provided by Jeff. He mended the toilet flush in less than a couple of minutes!

Joanne · 14 December 2022 · Strata Shirland

★★★★★ 5/5

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Professional and Friendly Service.

Had Dave Innes round to sort out some door issues that we had. Dave was courteous, helpful, neat and tidy and very personable. He sorted the issues that he could and reported back the one that he couldn't. Thank you Dave. Even the dog took to him:)

Lee · 13 December 2022 · Strata Shirland

★★★★★ 5/5

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Really friendly and efficient.

Jeff was Really friendly and efficient.

Debra · 13 December 2022 · Strata Bolsover

★★★★★ 5/5

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Excellent Aftercare

I can’t thank Selina Shai enough for all her help with any snagging or problems we have had since being passed over to customer care. She always responds quickly & follows through to make sure the job has been done creating a very stress free experience for any problems I’ve had. She has been a brilliant point of contact and is a real credit to Strata.

Leanne · 13 December 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

poor workmanship issue confirmed

So much for the last reply saying that the diagnostic and maintenance engineer Darren was working with NHBC to help solve the problem this was a total Lie i have had to wait an extra 2 weeks to get to the bottom of things as Darren said it was a vermin issue and not poor workmanship and would not release the cctv footage that they had done. NHBC got someone to complete it and guess what its poor workmanship issues from strata 2 displaced joints in the pipe and you can also see on the footage where a seal has just been taken off and thrown on the floor!!! no wonder Darren would not issue the CCTV footage. Absolutely appalling after care vermin have been allowed into my home due to the poor workmanship from Strata. They will reply saying they work with NHBC but they definitely didn't they refused to help with anything and brushed their hands of it. The stress and upset this has caused my family is disgusting all because Darren would not confirm it was POOR!!!! workmanship!!! which has now been confirmed and I have it in writing and also photo's of the 2 displaced pipes !!!!! you will think they are great when you first buy then after a few years they are not bothered as they have your money!!! Any issues go to the NHBC they will sort issues do not trust Strata as they will try and fob you off like they tried with me.

Nichola · 12 December 2022 · Strata Shirland

★★★★★ 5/5

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Great service. Lovely home!

Great customer service from start to finish. We’ve had a very up and down journey over the last year, from trying to sell our previous property to completion of our new home. Sheereen has been great by keeping us updated and doing everything within her power to ensure completion within a very tight deadline. Thankfully, we got there in the end and we couldn’t be happier!We’ve had a few snagging issues so far but nothing major. Ali and the aftercare team are great and help get issues resolved as quickly as possible. Thanks to everyone involved we will be enjoying Christmas in our lovely new home!

Jamie · 10 December 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata are amazing

Strata are amazing. Sheereen before the move and Ali after the move do a wonderful job. The house is beautiful, so well thought out and beautifully designed. The Saville is gorgeous and the video does not do it justice, you really need to be in here to appreciate the light and scale. We have previously had 2 other new builds from different builders and the standard has not been anywhere close to this! Yes, a few minor snags but that is what you expect in a new build and nothing major at all. Strata team go above and beyond and even left a skip for us to fill with the boxes from the move. The whole team are so friendly and welcoming, from the landscaper to the tilers, felt at home from the start. Would definitely buy Strata again.

Elisa · 8 December 2022 · Strata Shirland

★★★★★ 5/5

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Built a great rapport with Sheereen

Built a great rapport with Sheereen, and she kept me up to speed all along the journey. Although I found another house in the end, would have loved to have made a final purchase. It wasn't to be. Would highly recommend Sheereen to give you the latest news and to make sure everything was ok along the way.

May · 8 December 2022 · Strata Shirland

★★★★★ 5/5

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Fantastic service very friendly

Fantastic service very friendly. I give Barry five stars

Adrian · 8 December 2022 · Strata Shirland

★★★★★ 1/5

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A theme with Dishforth Strata Esteem

Strata management need to look into this and help. It’s more like ‘after don’t care’. We have all had at least 4 pages of snagging that is still ongoing. All the houses have 7kw EV chargers fitted with 16amp cable and circuit breaker so is effectively a 3.5kw charger! The gardens have no drainage and I’ve been here a year. I still have drafts coming through the front door and it’s freezing. These are B energy efficient homes! The worst thing is the responses. We have to wait ages for an email response, then weeks or months for an appointment visit. Following a visit there is an email response arguing that they don’t see any issues. Its very stressful of what should be a good experience buying a new home.

Sonia · 7 December 2022 · Strata Shirland

★★★★★ 1/5

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Disappointed to say the least

Disappointed to say the least. After searching high and low for an affordable property on a shared ownership scheme, I feel that I have been blindsided from the word go. Moving in to my new home in April of this year, there has been an endless list of issues that never seem to get resolved, I have windows that do not fit in the frame (waited 9 weeks for a part) still not had a confirmation date to resolve. The large garden of the property is horrendous and has no drainage system, Very rude Engineer (Darren) attended the property and was utterly dismissive of me. I have sent a list as long as my arm of snagging to both the HA and to Strata 4 weeks ago, this has not been acknowledge even after several phone calls. There is no heating in the upstairs of the property, I was advised that a energy efficient system was in place upon purchase, however this is not the case and its purely an air ventilation system, the house was sold on the basis of it being a smart home but yet there is an inadequate heating system in place, making the home extremely cold and uncomfortable in the colder months. The standard is workmanship on a SO is poor, there are visible drainage pipes in the bathrooms, unlevelled walls, light sockets painted over, sink base does not fit the worktops of the kitchen, and the customer service that come with it is even worse. Totally let down by a supposedly reputable developer.

Emma · 5 December 2022 · Strata Shirland

★★★★★ 5/5

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Great customer care team 🥰

Great customer experience. As with any new build we have some snags. Nothing ground breaking but the customer care team is fantastic. The sealant around the bath was done quite untidy the first time and in one area kept coming away from the bath when filled. Shane came on Friday and has done an amazing tidy proper job! Far better and neater than the first time. He really paid attention to detail and redid the whole bath seal, not just the area I was unhappy with. So pleased with the final finish. He has also been round and tidied up all the nail pops I marked up. Just waiting on the paint job on these areas once dry enough. Fantastic service and always friendly. So pleased to have Strata looking after me. Thank you customer care team, especially Rachel who I deal with directly. No job is too big or small, they just want you to be happy with the home you have bought.

Amy · 4 December 2022 · Strata Shirland

★★★★★ 5/5

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Sales Experience

Went to view house, No pressure to buy with lots of information. Help with financing new house but decided to wait. Sales person was helpful & informative

Mr · 2 December 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Destination 15

I cant thank Sarah enough for all her help and support through the process of buying my first home. From the moment I walked into the show home in January, to getting the keys to my own house, she's been fantastic to deal with. The two site managers Greg and Daz have also been great and can't do enough to help! Thank you so much team Strata! I have a huge smile on my face :)

Amy · 2 December 2022 · Strata Shirland

★★★★★ 5/5

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Friendly

Friendly, helpful and tidy finish!

Robyn · 1 December 2022 · Strata Shirland

★★★★★ 5/5

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Dave and Barry

Dave and Barry. Friendly professional service, fitted my new front door which was not a simple job. Very tidy and hoovered up when Finnished. Thank you.

Guest · 30 November 2022 · Strata Shirland

★★★★★ 5/5

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Professional David Innes

David Innes came up to fix certain things for us today, he was professional and explained everything well. Fabulous!

Kaya · 29 November 2022 · Strata Shirland

★★★★★ 1/5

Trustpilot

always a cover up from them

So much for working together with my warranty provider you would not issue cctv footage of the drains that you completed which is obvious now why you would not provide it as it was a workmanship issue that has caused the problem as shown on the CCTV footage that has been carried out again by my warranty provider which has allowed rats into my home this has caused a lot of distress and unnecessary upset for my family would not recommend strata at all anyone who has any issues go to NHBC as Strata cover things up!!! Darren not helpful at all and I received emails stating Strata will not do anything regarding this as it is not workmanship issue but it obviously is If you want a dream home do not use these as once they have your money they are not bothered!!!

Nichola · 27 November 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Hannah is the best

Ms. Hannah Granton is the best site manager that i have dealt soo far. She is very fast, polite, proactive and communicative thus making her the best. She is an asset to STRATA and I wish her best. If Strata incorporates these traits that Hannah shares across teams - Strata would be the best in customer experience and customer journey.

Praveen · 24 November 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Jeff & Jez for fixing some snags for us. They did a top notch job - went above beyond, their work was high quality, they were super experienced and really pleasant. Thanks so much!

Amanda · 22 November 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Very satisfied customer

Recently had a visit from Jeff to complete a few outstanding tasks in the house. What a great bloke. Very approachable, knowledgable, helpful & polite. He answered all my questions & was happy to answer my questions. The work was completed to a very high standard & fully met all my expectations. He even cleaned up after himself. Many thanks.

David · 21 November 2022 · Strata Shirland

★★★★★ 5/5

Trustpilot

Thankyou David & Malc

Thankyou David & Malc Fantastic job. Very pleased with the work you both carried out 👌

Katherine · 21 November 2022 · Strata Shirland