Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent strata service as usual
Excellent strata service as usual! Barry and the rest of the team were meticulous and helpful and the bathroom re tiling went through smoothly!
Hi Itohan, Thank you for your review and kind words towards Barry and the team! We are so glad to hear you had a great experience with us. We wish you all the best for the future.Many thanks,Strata
5/5
TrustpilotStrata show houses
Great show houses very impressed with the the Florence house the layout was one of the best I’ve seen
Hi Peter, Thank you so much for your review and for taking the time to join us at our show home launch on Saturday. We wish you all the best!Many thanks,Strata
5/5
TrustpilotWe have attended the opening of the new…
We have attended the opening of the new show homes at the Attraction site in Hull. The event was organised brilliantly. We were made feel welcomed and all the activities held during the viewing of the new show homes - like dry flower arrangements class, or the cooking demonstration were absolutely great idea. The new homes are gorgeous.
Hi Renata, thank you for taking the time to to leave us a review and for joining us at our Attraction show home launch. We are delighted to hear that you had a great time and enjoyed the activities on offer too! We hope to see you at our next launch! Best wishes,Strata
5/5
TrustpilotGreat maintenance - Strata Verve
Jeff was lovely to speak too and got the job done quick and efficiently, had some odd snags which he fixed no problem, very happy with his service :)
Hi Danielle, Thank you for your review, it is great to hear that you had such a brilliant experience with Jeff and that he carried out the work quickly and efficiently! Many thanks,Strata
2/5
TrustpilotFront door
We have been in our strata home since 2020. Our first issue was tiles dislodging from the roof. This took a while for people to come and fix, saying they had been and fixed but not actually been & fixed. Second issue which occurred in 2022 a few months out of our warranty period, our front door did not lock, messaged strata and they could not help as we were out of our warranty period. Having a brand new house and being in it just over a year I’m really unhappy that I have now got to purchase a new lock (complete mechanism not just lock) the door has gone from not locking at all, to permanently now being locked.
Hi Collette, Thank you for taking the time to leave a review. We are sincerely sorry for any inconvenience caused, this is currently in the process of being investigated internally. An update will be provided shortly. Many thanks,Strata
5/5
TrustpilotLovely guys that get on with their…
Lovely guys (Jeff and Ryan) that get on with their work, do a really good job and walk you through what they have done to make sure you are happy. Couldn’t ask for any more.
Hi Jenn, Thank you for taking the time to leave a review and for your kind words towards Jeff and Ryan. We are delighted to hear that they have provided a fantastic service.Best wishes,Strata
1/5
TrustpilotNot a trustful and reliable company
It is the worst company I have ever met.They didn’t follow what they promised to do, site manager change frequently which I need to tell my story again and again for many times. Promise will change when a new site manager come, and always use the excuse of “plans can change during the build”, they even ignore the safety issue, such a disappointing company, I will never recommend this company to anyone.
Good afternoon, We are sorry to hear of your disappointment and can only apologise for any inconvenience caused. Please email marketingdepartment@strata.co.uk with your development name and plot number so that this matter can be investigated further. Many thanks,Strata
1/5
TrustpilotHalf Finished Work - part 3
Following my complaint for the unfinished fence outside , have you anymore information at all please ? Some friends came over yesterday and mentioned how unkempt and unfinished it looks . When I told them you wasn’t planning finishing it they just could not believe it ! I see strata are doing works around the show home gardens again which looks perfect by the way … anyone reading this thinking of buying please contact me , come look at work you cannot see not on show it’s a disgrace ! Appreciate a response and hopefully a resolution many thanks ! PS diagnostics manager came last week thankyou to Darren for resolving my internal issues ! Let’s hope you can take a leaf from his book and deliver same service
Hi Peter, Thank you for your review. This matter is still currently being investigated however please be assured an update will be provided as soon as possible. Thank you for your kind words towards Darren, it is great to hear you had a brilliant experience with his service. Many thanks,Strata
5/5
TrustpilotFantastic aftercare from Jeff
Jeff was fantastic, thoroughly professional, got on with everything he needed to do and made it look easy, he knew what he was doing and kept us informed of what job was next and what he had sorted. Probably the best experience we’ve had through Strata. Great knowledge, precise, brilliant workmanship and really enjoyed his cups of tea! Haha
Thank you for taking the time to leave a review, we are delighted to hear that Jeff kept you well informed throughout and carried out a great standard of work.Best wishes,Strata
5/5
TrustpilotStrata Barry and Mally
Barry and Mally were absolutely brilliant!They came to my home on Tuesday to repair some snags.They were courteous, friendly, efficient and effective.The snags were completed to a high standard and tidily.
Hi John, Thank you for your review. We are delighted to hear that Barry and Mally provided a great service! We wish you all the best.Many thanks,Strata
5/5
TrustpilotStrata maintenance David & Malk
Approachable and friendly staff. Maintenance happy to explain how work is being carried out and job is done to a high standard.
Good morning, Thank you for your review. It is fantastic to hear you had such a great experience with David and Malk. Best wishes,Strata
5/5
TrustpilotBarry did the work exceptionally and…
Barry did the work exceptionally and went extra miles.
Good afternoon, Thank you for your review, we are delighted to hear you had such a brilliant experience with Barry. Many thanks,Strata
5/5
TrustpilotClient Experience Manager: Melissa
Melissa was my Client Experience Manager for a Livorno property by Strata. I was thoroughly impressed with Melissa’s level of professionalism and expertise. From the initial consultation to the build process, Melissa was always available to answer my questions and address any concerns I had. Melissa was able to provide me with clear and detailed information about the features of the new build, and was able to address any questions I had about the design, materials, and finishes. Melissa helped me make informed decisions about the various options available, and her attention to detail was evident throughout the entire process.In addition to Melissa’s technical knowledge, she was also great to work with on a personal level. I received regular updates about every step of the process. Melissa went out of her way as Client Experience Manager. Overall, I highly recommend Melissa at Strata for her expertise, professionalism, and dedication to clients. Overall the experience of buying a new build home has been a truly positive one, and I would not hesitate to buy another Strata home in the future. L.H Plot 27, Entice.
Good afternoon Lynsey,Thank you for taking the time to leave a review and for your positive feedback towards Melissa. It is fantastic to hear you had such a great relationship with Melissa and experienced great service throughout. We wish you many more happy memories in your beautiful new home.Best wishes,Strata
5/5
TrustpilotStrata - Barry
Barry came to the house to fix the bath and it needed to be resealed. While he was at the house he also noticed the front door needed fixing due to it sticking which he did as well. Barry was very polite, professional and did a supper job.
Hello, Thank you for your review. It is great to hear Barry carried out your works quickly and efficiently. Best wishes,Strata
5/5
TrustpilotVerve @ Castleford
Sheereen @ Strata has been absolutely amazing from start to finish. She made the whole buying process easy and stress-free, and has always been quick to sort out any query we've had. I genuinely don't think she could possibly have done any more for us.The same can't be said for some of the aftercare from others since we've been passed on to other members of the team, but Sheereen has always been there to give people a nudge and get things moving.
Hello Lee, Thank you for taking the time to leave a review. It is fantastic to hear you have had such a brilliant experience with Sheereen and that she made your buying process stress free. Best wishes,Strata
1/5
TrustpilotAfter Exchange all the dates changed!
Should have been moving in tomorrow! Sadly, AFTER encouraging us to leave our former home and rent for 6 weeks, plus to exchange on our new Strata home (thus locking us in), the date was then shifted from end of January til "sometime in March"!!! (Oh, by the way, the original date had been November!). We are now homeless, with child in tow, and are having to move for a 3rd time tomorrow to another Air B&B (with more to come!). This is my 5th new house in 20 years, and I've never known a builder be so careless with being able to time the completion. Moving house is well known to be one of the worst things for mental health, plus you're usually spending the biggest amount of money in your life. The experience should be AWESOME, but this is AWFUL. Shocking. Upsetting. Exhausting.The feeling that "once they've got your money, they're not very interested" is turning out to be a true adage here. Disgusted.COOPER/ Plot 124 Anthem
Hello Mr Cooper, Thank you for taking the time to leave a review. As previously mentioned in your partners below review, we are sincerely sorry for any inconvenience caused due to the delays of your home, this is never our intention and our teams are currently working hard to ensure you can move into your new home as quickly as possible. As previously discussed, unfortunately there are occasional external factors which are out of our control which may cause build delays. We understand that our team members are in regular contact with yourself and Mrs Cooper to keep you regularly updated.Many thanks,Strata
1/5
TrustpilotHalf Finished Work - part 2
Thankyou for your reply , let’s hope the work gets completed on my earlier complaint just as promptly as you have responded to my last complaint / post I will be waiting with eager anticipation to see how quickly you can resolve this
Hi Peter, Please be assured that we will keep you updated with any news as soon as possible. Best wishes,Strata
1/5
TrustpilotI’ve bought a property on this site
I’ve bought a property on this site.strata ignor residents calls and emails .Repairs never get done and the property’s get left un finished.the site have sent 2letters in 6 months asking residents not to park there cars on there drives because Gary fletcher surfacing and tarmac work to be completed.it’s not complete in 6 months.the Gary fletcher work force are rude to residents .when they ask when the works will be complete.they work for a couple of hours then sit in there wirk vehicles the rest of the day.The development is full of rats. You can’t sit in your gardens totally would not recommend buying on this site
Hello Deborah, Thank you for your review and for raising this issue. We are sincerely sorry for any inconvenience caused and it is important to us that this is resolved and investigated further. Please could you email marketingdepartment@strata.co.uk with your development name and plot number so that this can be looked into. Many thanks,Strata
1/5
TrustpilotHalf Finished Work
I need to resort going public with this as the outside of my house looks dreadfully unfinished ! Strata in their wisdom decided to erect a fence with no panels just the frame that looks totally wrong and no privacy at all ! To make matters worse , Strata decided to panel the side of the houses of my neighbours fence which then runs onto the development that is visible to new customers and is on show ! The fence panelling then stops at one corner in front of my house and my neighbours at the front so we have a fence that’s bare and just looks ridiculously unkempt and half finished it’s a joke !!!! This part of the fence is out of new customers view for Strata ! The customer care adviser James did try to get this resolved so he was helpful but was told no they’re not doing it and the site team will be in touch …. But usual nothing ! I have the diagnostics manager Darren coming over next week for my heating issue (one of the nicest genuine guys in Strata it has to be said and he keeps his word ) but this needs to be labelled ! Would any of you like a fence outside your house half finished and looking shabby ? Please come take a look instead of words let’s see some much needed customer service and make the journey a good one ! It’s always the same with Strata you feel like you have to beg and resort to this to get things done that you should have done in the first place . Strata need to learn that the customer experience needs to be a good one post transfer of funds !!!!! Again how would you react if c this was your house ? I really wish I could post photos here as it’s got to be seen to be believed
Hi Peter, Thank you for taking the time to leave a review and for your feedback regarding your fence. This matter is currently under investigation internally and we will ensure regular updates will be provided throughout this process. Many thanks,Strata
1/5
TrustpilotAfter care is atrocious
After care is atrocious from moment of completion of sale they are not interested in fixing or supporting problems.Ive had issues well within warranty period, cracked windows, leaking boilers which flooded house, patio door slipping, missing parts in the bathroom. All of which reported and strata denied any responsibility.
Good morning Jessica, Thank you for taking the time to leave a review. Your feedback is important to us and we take all matters seriously. This has been investigated further with our Customer Care team, we understand your warranty had ended on 20/03/22 however a member of the team had advised the item raised in your concern can be purchased online to resolve the case.Best wishes,Strata
1/5
TrustpilotHouse delayed by 4 months!!!
House delayed by 4 months! We are homeless!! Due date was Oct/Nov when we reserved back in June. Moved out to a holiday lodge just before Christmas when we were told house would be delayed til end of January. It’s now the end of January and we are now told it’ll be sometime in March! We are still homeless waiting for our home. Promised a call today but still no response from the office. I have bought from 3 builders and never have I come across delay and a lack of care for our welfare as I have with Strata. Once you exchange, they don’t care. Mental health of myself and family are suffering. Big thumbs down so far!
Hello Mrs C, Thank you for taking the time to leave a review. We are sorry to hear of your disappointment, this is never our intention and it is important to us that we keep you well informed throughout your journey with us. Could you please email marketingdepartment@strata.co.uk with your development name and plot number so that this can be looked into further.Many thanks,Strata
1/5
TrustpilotShocking…. Poor quality and terrible customer service
Please do not waste your money on such a poor quality home. We moved into the Esteem Estate over a year ago and we’ve had never ending problems. We now need 2 en-suites completely removed and all walls/dorma windows taken out and repaired as no insulation was put in, as well as many other issues. We have mutiple verticals cracks going through the bricks and have an independents surveyor report stating works need to be completed, however Strata refusing to do the work. Customer care manager is shocking and makes promises with other neighbours to do the same work on their properties but not others, on the proviso they don’t tell the other residents. So many repeat issues on our neighbours homes, however instead of checking all homes and trying to rectify, Strata keep quiet and avoid coming out so that they don’t need to complete the work and hope it goes past the 2 years. If you are thinking of purchasing I would recommend visiting some of the other Strata estates and speaking with residents before parting with your money.
Hello, thank you for your patience whilst this matter was looked into further. After further investigation, we can see that the defects were reported to our Customer Care team, once this was reported we arranged for a diagnostic visit with our Diagnostics Manager to assess these items in line with Manufacturer Installation Specifications. A report was then produced, and a full works schedule has been provided with proposed dates which we are now awaiting to be confirmed so that works can progress. The thermal cracking has also been assessed on two different occasions by our Diagnostic Manager in line with NHBC tolerances. On both occasions, it has been confirmed that the cracking does not exceed any NHBC technical guidelines. It is also stated in your structural survey report that this is only a recommendation and does not exceed technical tolerances.For any further guidance please contact our customer care team by emailing customercare@strata.co.uk and the team will be happy to help.Best wishes,StrataGood afternoon Bev, Thank you for taking the time to leave a review. We would firstly like to sincerely apologise for any inconvenience caused, this is never our intention and it is important to us that we get these issues fixed. Please could you contact marketingdepartment@strata.co.uk with your plot number and we will ensure this matter is fully investigated. Many thanks,Strata
5/5
TrustpilotGreat events to take part in
I have attended a couple of events hosted by Sheereen at Verve that I have really enjoyed. Yoga with Sophie was fantastic. Sophie talked us through all the poses and gave clear instructions. I am fairly new to yoga but was able to easily follow the class and felt nice and stretched and relaxed by the end. Cooking with Chef Chris was great. We made a lovely vegan meal and all took it in turns to do bits of the preparation and cooking. At the end we sat down to eat it and it was delicious. I will definitely be making my own flatbreads at home now!
Hi Laura, Thank you for your review, it is absolutely fantastic to hear you have been taking part and enjoying our events. Thank you for your feedback and kind words towards Sophie and Chris. We hope to see you at more events in the future! Best wishes,Strata
5/5
TrustpilotShane at Strata
I had some outstanding work on my ensuite which needed the tiles replacing. Shane was exceptional as always. He kept me updated on progress and followed up on another piece of work that needed doing with the customer service team. He also did a great job tidying up which is always a bonus!
Good morning Itohan, Thank you for taking the time to leave a review and for your kind words towards Shane. It is fantastic to hear you have had such a great experience with our team members. We wish you all the best for the future! Best wishes,Strata
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.
