Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

Recently purchased a Seville at…

Recently purchased a Seville at Beverley . Jen was able to offer a great customer experience as it should be , nothing was too much trouble 😊. The whole process was smooth and reassuring . I have had poor experience with other builders in past . Here’s hoping it continues. Cheers Graeme

Mr · 15 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

I am in a process of buying a Saville …

I am in a process of buying a Saville at Anthem- Strata homes in Beverley. I found the sales manager Jen extremely helpful. She goes at length and takes time to explain each and every queries. I was bit nervous before buying Strata house as had never heard before about this company. However talking to Jen was very assuring. I hope this helpful support from strata's other site/central team would continue even after moving in .

Sanjay · 15 April 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

EVERYTHING is hard work...

One of a very extensive snag list from... just makes me laugh otherwise I'd cry... something so small and they can't even get that right. We're missing a cap end to our kitchen radiator which was reported as 'missing cap end' with an image to show exactly what was missing. We were sent some random radiator pieces through the post with no explanation as to what these were or who was going to fit them. So just assumed we had to fit these ourselves... turns out that the wrong piece had been sent to us. Communication is poor to say the least. Not sure how much more precise I could have been and still have been sent the wrong thing. So much messing about, it's always me that has to chase everything. I feel like I work part time at Strata I spend that much time chasing things up. I've written an extensive complaint and the response to this element was that my 'missing cap end has been posted' to me. Clearly not a true fact at all. I may as well buy my own at this rate and fit it myself, at least that way I'll know it's the right piece, and done correctly. Absolute shambles and one of a loooong list of frustrations that only seem to get worse.

Kirsty · 14 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Barry's service

Barry came round and fixed what was required in the house, he was on time, polite, helpful, did a good job and was really nice. Thanks Barry appreciate you caring about your customers.

Keith · 13 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Snag resolutions

Had a few snag issues to work through at Verve. Jeff has been fantastic sorting out the snags. He does an excellent job and is lovely to talk to. Really decent quality work and talked me through how the snags happened and what he was doing to fix them, which I personally found really helpful!

Rosanna · 13 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Excellent Aftercare

Jeff was, as ever, excellent in sorting out a couple of outstanding issues with the property. Nothing too much trouble and work always completed to the highest standard. Thank you!

Al · 13 April 2023 · Strata Leeds

★★★★★ 1/5

Google

I am writing this as I am completely heartbroken, felt betrayed by Strata after living for almost two years. Few issues: 1) Boundary issue with Seacroft Hospital and fencing: Honestly now I don’t know exactly what’s s happening as I have been told so many different stories from different officials from Strata. The gist is Strata shares a boundary with Seacroft hospital and unfortunately we reside in a road where there is no visual separation with Seacroft car park. People of all sort come and go from the car park, sometimes take photos of our children. On our side suspicious people come in hoodie and take photos of the cars parked in the hopital which was even more concerning especially our kids and other family member walk on the road. We expressed our concern even before buying the house, and Kathryn and the then site manager told us they are going to put wooden fence in a very short time to protect our privacy. However, since we bought the house- nothing has happened. We asked different site managers, and at first they said there have been legal disputes going on with Seacroft Hospital (I don’t know how much of it is true to be honest but if that is then it is even a bigger problem that they chose to hide the fact before selling us the house). To my utter surprise, few months ago Kathryn told to our face she can not recall promising anything of that sort regarding the fencing. And after two years they told that there was I was also told unless I have proof to support what I asked, Strata will ignore the concern which included not only us but also our children. Feeling completely betrayed and heartbroken, I asked all the other neighbours if they were told anything like this and you guessed right, they all were promised the same thing by Kathryn before buying the house. Not sure how Kathryn forgot promising so many people the same thing. After we all raised this with Strata, they agreed to put on fencing to visually separate the house to ensure more safety towards ourselves and more so towards our children. That was around five months ago. However, the catch was there is no time frame when it will be completed and they kept their word. They still have not done anything. We neighbours are collectively trying to get an update for over a month now and Strata chose not to reply to our emails (apart from those autogenerated ones that say we were taken very seriously and then nothing happens). 2) Roadworks- Please feel free to drive through different roads in the development and have a look by yourself on the footpaths and numerous bumps, potholes, blocked roads. Strata informed there have been issues going on with HMH civils (the construction company) and it looks like a never ending problem. Now all the roads (especially the further you go) are incomplete, in a very poor standard. Strata’s response was again THERE IS NO TIME FRAME AS TO WHEN IT WILL BE COMPLETED and the usual auto generated reply- WE TAKE YOU VERY SERIOUSLY. Strata dug both sides of our road and now the council trucks can not enter to pick up our bins. We have been left with our own wastes for around a month now. We have to take our bins to the pits ourselves leaving bad odour in our cars for months. Oh besides due to the extreme poor condition of the road, you might get some punctured tyres, your car paint will definitely see permanent change due to severe dusts on the roads (please have a look into the conditions of the cars that are parked on the big roundabout). 3) The issue goes on with a promised bollard on the road that never saw reality, extremely poor customer care, not getting any snags done, being transferred from one team to another, constant change of stuffs and being asked the same issues again and again by new people. Although on first look everything might seem reasonable, once you start living- you might not have the same impression.

Abdullah · 13 April 2023 · Strata Leeds

★★★★★ 1/5

Google

Avoid KUDOS, LEEDS. In general, I am not one to complain I'd rather just get things done and move on - life's too short for petty disagreements. For example, the snagging list that Strata never got round to actioning. Covid was a handy cover initially, but still no contact and no one arrives. So the smaller jobs I have done myself. However when it comes to issues of the safety of my family and my neighbours, I draw the line. Strata have shown zero care for the safety of residents. Their builders use the estate roads as a rat run. The roads themselves are falling apart and will not be adopted by Highways due to the shocking state they are in. Everything is left unfinished. Because once they sell you the house, they couldn't care less about you. We have all raised serious concerns about safety to Strata over a period of 2 YEARS, and they have continually done nothing. The customer care team & site manager (both of whom seem to change every couple of weeks) have failed to show an ounce of compassion or understanding since completion.

Sam · 13 April 2023 · Strata Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Jack · 13 April 2023 · Strata Leeds

★★★★★ 1/5

Google

Poorly built homes, disgraceful streets and paths, over grown grass in green areas filled with bricks and other waste, horrible steel fencing surrounding the plots which was promised as wooden fencing and absolutely shocking customer service. If you are planning to buy a Strata home on the Kudos Leeds development, stay well away. Read all the other reviews from other Kudos residents, particularly on TrustPilot, and you will soon see your beautiful future home promised by Strata is simply put, a home from hell.

Dan · 13 April 2023 · Strata Leeds

★★★★★ 5/5

Trustpilot

Loved our experience with Sheereen so far at Strata Verve!

We're getting a house at Strata Verve and our expierience with Sheereen has been wonderful. She really made sure everything went smoothly for us and been so helpful along the way. We can't wait to finally move in and experience the rest of our journey! Thank you Sheereen, Maya & Dawid

Maya · 12 April 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Our back door has broken for the 2nd…

Our back door has broken for the 2nd time and we cannot physically open this door from the inside making us in real danger should a fire break out in the night blocking the front door. When I called Strata to sort this they claimed this was not their problem and I should contact an independent contractor even though this is a Strata installed door. This is just one of many issues we have had with strata over the time we have lived in our house. Please look to other builders when buying your home.(In response to your reply ‘ Strata offers a 10-year guarantee on doors and windows’ is what we were told when we agreed to purchase only 2 years ago! Happy to send the email from your office if you need proof. Very poor customer satisfaction and this is just one of the many issues we have faced

Matt · 12 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff and Ryan turned up a day early

Jeff and Ryan turned up a day early, checked it was convenient and fixed the repair I had requested. They then replaced a door catch on the patio door and the stiff latch on the gate as they left! Asked for 1 repair and got 3! Now that’s service! 😃

Elisa · 11 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff came today to fix my dishwasher…

Jeff came today to fix my dishwasher which wasn’t closing properly because the cupboard had dropped over time. He did a great job, and also took the time to look and report other snags around the house for me. Really friendly and efficient. Thanks Jeff 😊

Customer · 11 April 2023 · Strata Bolsover

★★★★★ 5/5

Trustpilot

Great Service & High Quality Homes!

Recently bought a house with Strata and the service from start to finish was really good. The house has been completed to a high quality, and the customer care team are very responsive to any queries we've had.

Liam · 7 April 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Where to begin

Where to begin ! Alot of the positive reviews you will find are mainly pre sales rather than after move in date. The house as a whole we love. We love where it is and the design but the finish and snags have been horrendous. We paid for full tiling in our bathrooms and they arent flush . We paid for spotlights and non of them sit in the ceiling flush . We moved in and had no ventilation tile for 5 months , werent even informed that we didnt have one . The walls and ceilings are terrible ! Can see where they all join together . First night in our home all our drains were clogged with building materials . Our garden being the worst . We paid for our turf and even after 6 months the ground is soft and bumpy its a mess . A technician came out to see us to test the soil etc spent a long period of time telling us we have a major drainage issue and that its an expensive fix . He actually advised us to fight strata and take action if they refused to fix it . Naturally they fobbed us off so when we requested to report , took days for them to send and the report itself had clearly been falsified as it said the opposite to what the technician advised us ! Our neighbours have had even worse issues than us digging up rubble and gloves or water pouring through the roof . We posted about our issues on our group FB page and seems the whole estate have experienced the same . Our garden is the biggest on the estate so will cost us a fortune to fix despite already paying strata to do it . Every time we need a snag fixing we dont even report certain things now as the teams create jobs after being here or damage our furniture /house in some form or another . We have even had small things like radiator caps stolen for other houses I assume , when raised , we got ignored. Its a constant chasing battle . When they do book in people to come they then totally forget who they have sent or what work is outstanding. Shambles of a company. We have been lied to throughout the process and have now had to source our own work men and legal representatives to get unbiased reports rather than their BS . Love our house but expect we have a long road ahead of us . Avoid new builds all together if you can

Charlotte · 6 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great aftercare engineers

Jeff is a great asset to Strata. Professional throughout, Skilled in many areas and goes beyond making sure the job is just done, but done to a amazing standard.

Chris · 4 April 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

We are a year into living on 360 in…

We are a year into living on 360 in Chesterfield. We have windows that haven’t shut since being reported in September, external doors which are letting in cold air through the seal (reported in November, hoping an engineer comes out first week of January), a balcony which leaks during heavy rain into the dining room / kitchen leaving water marks on the ceiling (when this first happened we were told that it was a once in a lifetime event), chipped bricks which were noted as requiring replacement during May (7 months ago). In addition, we had the metal trim on the balcony replaced (our 4 year old niece cut her hands on initial trim installed) however the contractor has chipped one of the glass panels when installing the new trim. Lastly, the road through the estate is still being surfaced even though the last house was completed in June. We did not anticipate this when we moved into the property. Initially the aftercare was very good however it is taking months to rectify issues.

Craig · 4 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great customer service.

Jeff is a credit to Strata, he goes above and beyond for the customer. He is friendly, professional and completes work to a high standard. He respects your home and tidies up properly afterwards. Thank you Jeff.

Beverley · 4 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Thanks Mally from ONM joinery

Just wanted to say thankyou to Mally from ONM joinery who has just completed 2 jobs today at my house on behalf of Strata ! He has installed insulation in the loft that was missed and sorted out the knocking pipe whenever water was turned on ! What a great guy , super professional , very clean worker and friendly ! Top job Mally every time he’s been here he gets it sorted ✔️ first time ! Use him more strata he’s an asset !

Peter · 3 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Amazing work

Jeff was quick, helpful and did an amazing job.

Samuel · 1 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Couldn’t have asked for better service - Strata Verve

Couldn’t have asked for better service from the team at Strata Verve, especially Sheereen. Kept us up to date regularly, made sure we had everything we needed and made the whole experience really simple. Moving house is never stress free but this has been as good as we could’ve hoped for. Walking into the new house today exceeded all our expectations. Over the moon. Thanks to everyone at Strata.

Archie · 31 March 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Good Quality Decent Builders

I like to say a massive thank you to Barry & Malley at Strata Kingswood, Hull for doing a fantastic job in our home. They came to fix & replace our bath & they did a fabulous job, they were clean, efficient, let us know exactly what was happening throughout. The overall job is really good. We now have a really good bath & shower & fits in our bathroom perfectly. Also they were super friendly with us & our new daughter. Thank you Barry & Malley.

Miss · 30 March 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great experience

The contractor who attended (David Innes) was very polite, friendly and helpful. Very respectful of the home he was in and left the work areas really clean and tidy after he had finished the work. All work completed to a great standard.

Chantelle · 28 March 2023 · Strata Shirland