Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat work to a high standard
Great work by Mark! Friendly and explained what had been done to resolve the issue. Work done to a great standard and left everything tidy.
Hello, Thank you for your review and kind words towards Mark. It is fantastic to hear you have had such a fantastic experience. Best wishes,Strata
1/5
TrustpilotCommunication
Communication is so bad, we are left with a house unfinished and everyone ignores you we have called and emailed multiple times and get no answers, we will be leaving a honest update review every week till something gets done, service is appalling to say the least. And to top it off we appear to have recieved some random radiator parts through the post, is this a sign that your not going to fix things and we should do it ourselves.
Hi Jordan, Thank you for your review. This has been investigated internally with the relevant teams and we can see that a diagnostic of your home has recently been carried out and all relevant job cases have been booked in. A second diagnostic has also been booked in for 20.04.23 to ensure all current jobs and new cases are being regularly updated and resolved. For any further support, please contact our customer care department.Best wishes,Strata
5/5
GoogleRating only, no written review.
5/5
TrustpilotOur Buying Experience on Verve
We bought our dream home on the Strata Verve site at the end of 2022. From the beginning of our journey, Sheereen was so welcoming and had an amazing presence. We never felt any pressure throughout the process as she always communicated everything so well that we always felt reassured. Sheereen is a true credit to the Strata team and deserves the recognition of doing such a brilliant job! We also want to thank Matt and the site team for building our lovely home and getting us in, just in time for Christmas!Thankyou Team Verve!
Good morning Liam, Thank you for taking the time to leave a review. It is fantastic news to hear that you have bought your dream home and had such a great experience with us. We wish you many more happy memories to come in the future. Best wishes,Strata
5/5
Trustpilotremedial work done by Barry…
Had some remedial work done by Barry Smith today, first class workmanship and he was very polite and helpful.
Hello Chris, Thank you for your review. We are delighted to hear that you had such a great experience with Barry. Best wishes,Strata
5/5
TrustpilotRepairs by Geoff
We recently had some repairs done by Geoff - he was lovely, helpful and knowledgeable throughout. Thanks Geoff!
Good morning Katherine, Thank you for your review. It is fantastic to hear that Geoff provided such a brilliant service when carrying out repairs in your home. All the best,Strata
1/5
TrustpilotSuch an disappointing company!
Such an disappointing company!Strata constructs the works not in accordance with the plan bound in the deed and TP1. They added a stair in the back of my garden, in which there should be a flat patio paving in the contract layout plan. Strata just evaded that they could change the plan at anytime during the construction. I fairly agreed this statement as I know there are many unforeseen reasons occurred during the construction stage, however, I think the house buyer should be informed and acknowledged for this kind of changes. Obviously, strata failed to do so! Second, I bought my house after it was built. The contractual layout plan should be deemed as same as the actual condition. Again, strata failed to update the layout plan and provided a WRONG layout plan for binding.So, what’s the point of signing the contractual documents if one of the contractual party could amend it without any notification and consent by another party? It’s ridiculous for strata to play such a trick which is unfair to the house buyer.Don’t buy the house from Strara!
Hello Iris, Thank you for your review and for raising your concerns. This matter is currently being investigated internally and with our production managers. An update will be provided to you shortly. Many thanks,Strata
1/5
TrustpilotIf I could give a zero star rating I…
If I could give a zero star rating I would. From the very beginning we have had issues with Strata. We got the keys on the 26th November 2021 and have had a nightmare since. Started with a leak to the dorma window in the upstairs bedroom. This took 5 months to get rectified. Sleepless nights due to scaffolding banging around, mould developing in the bedroom from the leak aswell as not being able to enjoy having a new home. This took 5 months for them to find the problem which was causing the leak before it was then "rectified". Slapped on some waterproof sealant and off they went. Our house was not correctly signed off due to the site not having a quality control manager at the time. We had cement spillages to the back of the property, blown out bricks, pointing that needed doing to the house and garage, end slats missing, roof tiles not on correctly, splits in the banister, a drive way which was very difficult to get on which resulted in scraping the bottom of my car every time I wanted to get off and on the drive, terrible plastering, a front garden which we awaiting for them to re do due to not having a correct depth of soil and being ruined due to the scaffolding that kept having to go up and down. Miss matched pavers in the back due to an error of strata's. Still awaiting for them to book in a plasterer and not to mention the absolute state the road and path ways are in, around the proper and a newly build school which damaged my car costing me over £800 in garage bills which they refuse to take responsibility for or even assist in paying leaving me out of pocket. I have contacted strata several times and every time they do the blame game aswell as brush it off as building regulations or not their issue. The customer service is appalling after you have bought the property. The customer care team are basically none existent and are a challenge to get anything done. A year and three months later and we still have a battle with strata. Happy to do the roads around show homes but can't look after the customers after buying the properties.Not to mention paying a maintenance/management fee for an unfinished development area. They say they visit the area for 4 hours twice a month for de weeding etc. Please tell me where as I turn the corner to my house and there are weeds, metal bollarding/fencing that has fallen and has been spread across the road in the same position for months so taking really good care of the area aren't they?! The list goes on!
Hello Loren, Thank you for leaving a review. We are sorry to hear of your disappointment and we sincerely apologise for any inconvenience caused. This matter is currently under investigation with our complaints department and an update will be provided to you shortly. If there is anything that we can do to help further in the meantime, please contact our customer care team and a team member will be happy to help. Best wishes,Strata
5/5
TrustpilotJeff 5*
Jeff went above and beyond. On time. Polite. Presentable. Kept me informed what was going to be done
Hi Stacey, Thank you for taking the time to leave a review and for your kind words towards Jeff. It is great news to hear that Jeff went above and beyond to carry out his service. We wish you all the best for the future. Many thanks,Strata
5/5
TrustpilotOutstanding Snags
Jeff fixed all our outstanding snags that we had reported to Strata. He visited on 3 occasions to complete the work but he was very down to earth but also professional. He went the extra mile to make sure all tasks were completed to a high standard. Thanks Jeff - Great work!!
Good afternoon Damien, Thank you for your kind words towards Jeff and for taking the time to leave us a review. It is fantastic to hear that you have provided outstanding service from Jeff and that you are happy with the work carried out. Best wishes,Strata
1/5
TrustpilotShould be investigated for quality
The service I have received from Strata has been diabolical. No issues raised have been sorted, and I am now waiting for a 5th visit to have knocking pipes repaired. On further investigation, they do everything to the minimum legal requirements. This includes parts, layout and overall quality. They fitted a cheap radiator to a wet room and after 12 months it went rusty. They have blamed us for this, rather than accepting its not fit for purpose in that room, which has been confirmed to my by several professionals.
Good afternoon Sam, Thank you for your review and for raising your concerns with us. We would firstly like to apologise for any inconvenience caused, our team takes these issues very seriously and it is important to us that the best service is provided. This matter is currently under investigation with the relevant teams and an update will be provided shortly. Many thanks,Strata
5/5
TrustpilotWorkman - Barry
Had a workman called Barry out today. Reported issues this morning and was out same day. Barry was very friendly and went out of his way to make sure everything was sorted to the highest standard and that I was happy. First experience was a very good one 👍
Good morning Lee, Thank you for your review, we are delighted to hear that you have had such a great experience with Barry and that you received a great service so quickly. Many thanks,Strata
5/5
TrustpilotThe after service provided by the whole…
The after service provided by the whole Strata organisation has been outstanding. However I especially want to say thank you to Selina Shai for the way she dealt with our concerns and issues during the past few years. Selina is very understanding, cooperative and professional. Selina always delivered on agreed actions and timelines.
Hello, Thank you for your review and for your kind words towards Selina. We are delighted to hear that you have had a great experience with us. We wish you all the best in your new home. Many thanks,Strata
5/5
TrustpilotKayleigh has been amazing throughout…
Kayleigh has been amazing throughout the whole experience buying through Strata. We have moved in now and are really happy with everything. We love our home and it is finished to a very high standard. Couldn’t recommend strata and Kayleigh enough.
Good afternoon Lily,Thank you for taking the time to leave a review. It is great news to hear that you have had such a brilliant experience with Kayley and that you are happy with your beautiful new home. We wish you all the best for the future. Many thanks,Strata
1/5
TrustpilotCowboys
I dont know were to start, we won't be buying another strata home thats for sure.Contractors are rubbish and messy, one job creates another. Snags are okay at first then nothing gets done, window vents are put in by strata and don't fit or seal so sounds like the windows are open. They lay turf on rubbish and bricks, fix things that dont meet building regulations apparently. The whole experience of buying a strata new build has been a nightmare to say the least.
Hi Jordan, Thank you for taking the time to leave a review and for your feedback. We would like to sincerely apologise for any inconvenience caused, this is never our intention and it important to us that we get this issue resolved. We are in receipt of your correspondence and your concerns are currently being investigated with the team. You will receive a response in line with our Complaints Procedure shortly. Many thanks,Strata
5/5
TrustpilotStrata Verve
Sheereen at Strata was a amazing and excellent customer service talent. I'm first time to buy my own house in UK when in Hong Kong. Sheereen was very helpful also took the trouble to explain the information to me in detail when I don't understand.When I'm in UK start to confirm the contract then to be finished, I'm feeling a whole buying proccess easy. And she sometimes updates the house schedule by phone call or message. She also sometimes cares about my situation after I move in and help to report to other department to sort out my problem. She has helped and sort out me so mush. As I know that is not her scope of work, she probably doesn't have to do that mush for us.
Good morning, Thank you for your review and kind words towards Sheereen. We are delighted to hear you have had a great experience buying your first home with us. Best wishes,Strata
5/5
TrustpilotSpring wreath workshop…
Thank you Sheereen for organising the spring wreath making workshop at the Strata show home in Glasshoughton. The session was delivered by "The Flower shop" in South Elmsall. With the help and advice of the tutor I made beautiful wreath. Everyone has commented on how lovely it is and especially how nice it smells. I would highly recommend
Hello Amanda, Thank you for taking the time to leave a review. We are delighted to hear you had such a great time at our spring wreath workshop. We hope to see you at some more of our events in the future. Best wishes,Strata
5/5
TrustpilotJeff’s experience, expertise & knowledge
Today Jeff called today as arranged to fix nail pops, doors & garage faults. He double checked all reported faults & made sure nothing was missed. I’ve booked today off but I’ve actually enjoyed Jeff’s humour & chat. He is very understanding & open man able to communicate effectively & make you feel very at ease. His customer service is second to none. Thank you Strata he’s an example to your team. :)
Good morning Tania, Thank you for your review and kind words towards Jeff. He is certainly an asset to the team and it is fantastic to hear you had such a great experience. We wish you all the best. Strata
5/5
TrustpilotSpring wreath making
Spring wreath making! Loved meeting neighbours and learning how to make a wreath. Thanks Sheereen, this was a lovely experience
Hi Elisa, Thank you for taking the time to leave a review, we are delighted to hear you had such a great time at our spring wreath workshop. We hope to see you at another event soon! Best wishes,Strata
1/5
TrustpilotStrata 360 Chesterfield - updated 8/3/2023
We wrote the review below in February 2020 after receiving excellent service from Strata during the buying process. However, since moving into our home in September 2020, our very positive experience with Strata has played out to be the complete opposite. Strata sold the final houses on the 360 Chesterfield development in July 2022. Despite this we are still living in the middle of a building site. The final surface on the roads and pavements has not been laid and our own driveway needs to be resurfaced. The same applies to the pavement on the approach to the development which is uneven and dangerous. This is also the responsibility of Strata. Work to replace kerb stones, manhole covers, and some partial resurfacing has now been ongoing for over 9 months with no completion in sight. And this is not a large development, there are just over 100 plots.As I type, most of the manhole covers in the road are in course of being repositioned (raised / lowered, some for the second time) and are surrounded by traffic cones, turning the site into a driving obstacle course. Anything wider than a typical family car has difficulty getting through in some places without mounting the pavement (which a delivery driver of ours had to do earlier this week). The appeal of our home and the reason for our purchase was its location on a private drive, overlooking a meadow which was to be laid as part of the development. Much to our dissatisfaction, in August 2022 the site office which had been situated on the proposed meadow was converted to a sales office for another nearby development. We were given assurance from Strata that this would be removed and the meadow completed in January 2023. Although the office itself was removed in February, the base on which it stood and the adjacent car park remain and rubble from the continual remedial work is now being dumped there.We have had several email exchanges with Strata regarding these ongoing issues, requesting specific dates for when the work will finally be completed. A response in November 2022 simply said the work was ongoing and we have yet to receive an acknowledgement, let alone a satisfactory response to our latest email which was sent on 1st March 2023.Added to this are several other significant issues affecting particular homes and the surrounding area that we are aware of though not directly affected by.Strata, you were great at the sales pitch and we were glad to give you a 5 star review when you asked us to. However, your after sales service has been appalling at times and given our dissatisfaction at your response to our ongoing concerns we have taken to using the method of communication that appears to be of most importance to you, and have replaced our 5 star review with this 1 star which better reflects our overall experience.Strata 360 Chesterfield review dated 17/2/2020, deleted 8/3/2023:We are in the process of buying our first home together and we've been wowed by the fantastic service received from Charlotte. 360 is a beautiful development on the edge of the countryside and the homes are of such high quality compared to other new builds we have considered in the area. Charlotte has been super helpful in working with us to select the perfect interior choices which will certainly deliver a show home standard. The whole process has been completely stress free using the professionals that Charlotte recommended and we can't wait to move in!
Hi Claire, Thank you for taking the time to leave a review and for raising your concerns regarding our 360 development. We apologise for any inconvenience caused, this is never our intention and it is important to us that we resolve this. This matter is currently under investigation internally, please be assured that an update will be provided to you shortly. Many thanks,Strata
1/5
TrustpilotDONT BUY A STRATA HOUSE
Plumbing, Windows and brick work very poor. customer service is shocking. Raised concerns about vents that were defective and looked to be faulty. The vents had a massive gap between the windows and the actual vent allowing a large draft through even when vents closed. This was the case on every window. Window fitters came to look at the vents whilst I was at work. I came home to be absolutely shocked to find they had sealed all of the vents with silicone, which is clearly not what should have been done Obviously I wasn’t happy with this and raised this further. They then came back out and agreed they needed replacing. This was then raised with Strata who decided they couldn’t be bothered to resolve this and just closed it down. When I chased this up I was told I’m now out of warranty and will not be taking this further. I have giving them ample opportunity to resolve this just to be ignored. Therefore I’m writing this review and will now be opening a claim to take this to NHBC and a small claims court. If you want your house to be bodged then buy a strata house. If not then I’d advise you to stay well away. They also managed to build my garage 3ft higher than it should have been meaning I have 2ft of foundation sticking above ground and again failed to rectify. I’ve had multiple leaks from toilets and sinks, 4 attempts to fix a leaking toilet from day one. Kinked pipes which I’ve resolved myself. MeadFleet the ground works company will just increase there prices whenever they want. This has increased by over 100% in 2 years and quality of the work is poor. Still rubble all over the place from 4 years ago. I’ve been dealing with Sally in customer service who bare face lies and will not return any calls. If someone would like to contact me regarding this feel free. Plot 4 Aura.
Hi Callum Our complaints team sent you an email yesterday with information on how we would like to resolve this for you. We look forward to hearing from you, ThanksStrataHello Callum, Thank you for your feedback and for raising the above issues. This matter is currently under investigation internally, we will ensure to update you shortly on the matter. Many thanks,Strata
5/5
TrustpilotTop lad Jeff
Once again Jeff came to finish off some jobs and did an incredible job, repaired the inner string on our stairs and it looks immaculate! fantastic workmanship and had a good chat. Top lad
Hello, Thank you for taking the time to leave a review and for your kind words towards Jeff. We are delighted to hear you are happy with the service and standard of work provided by Jeff. Best wishes,Strata
5/5
TrustpilotJeff the Wizard
Jeff came round to sort out an access issue with our washing machine.Words cannot due him enough justice as he was very helpful and explained in detail how to remove it and install it again.Very happy customer after being slightly frustrated with head office.
Good morning Paul,Thank you for your kind words towards Jeff. We are delighted to hear that Jeff carried out such a great service so efficiently with your washing machine.Many thanks,Strata
3/5
TrustpilotBe careful of the Management Fee’s when…
Be careful of the Management Fee’s when buying as they’re mid-sold to you in the brochure when purchasing your home. You will be paying them much sooner than you are told and it won’t cover everything you are told in said brochure.We have purchased two strata homes in a 5 year period. The first had a number of issues(over 100), in which we had to get the Strata directors involved to sort a plan of action.We’re now in our second home and the quality of works is definitely average I.e plumbing, waste etc.. we had the drains unblocked a handful of times, the water tank has been repaired, unusual sounds coming from pipes, poor drainage externally , poor finishings.We have seen other people having mouldy plasterboards behind tiles weeks into their new home. We think we may have the same situation in our en-suite but really don’t want to rip it all out at our expense and don’t know how to prove it without spending a lot of money! Also the sales person (from 2021- mid 2022) will always have to ask any questions you have to someone else, you will never get a straight answer and we actually had better knowledge than the sales person with some areas of the extras, costs etc..Strata homes are OK, but not outstanding. Just be prepared when you’re purchasing to ensure you are getting everything you require and always be on the ball. We had documents changed that we had signed which was the final straw for us!
Hi Josh, Thank you for taking the time to leave a review. Your feedback is vital and much appreciated by the team, could you please contact marketingdepartment@strata.co.uk with your plot number and development name so that this can be investigated further. Many thanks,Strata
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.
