Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

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Big big thank you to Beth at Rhythm…

Big big thank you to Beth at Rhythm Pontefract for making our experience a pleasure from start to finish. A very polite, knowledgable and helpful young lady who made our choice in choosing Strata for our next home an easy decision to make.Thanks Beth Gillian and Darren

Melissa · 6 May 2023 · Strata Shirland

★★★★★ 5/5

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David Innes has been to our property a…

David Innes has been to our property a few times now, he is polite and does each and every task to a high standard and leaving the area clean and tidy. Thank you

Jaclyn · 3 May 2023 · Strata Shirland

★★★★★ 5/5

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We have been having ongoing noise…

We have been having ongoing noise issues with our refrigerator. Malc Tall was in earlier this morning to make adjustments that eliminated our problem. Malc was very kind and professional .

Mr · 2 May 2023 · Strata Shirland

★★★★★ 5/5

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Me and my boyfriend moved into our…

Thank you to Sarah-Jayne and Barry!!Me and my boyfriend moved into our strata home just over 3 months ago. About 3 weeks ago our washing broke, there was a lot of confusion on who is responsible and tried to have Whirlpool the manufacturer come out to look at it. The guy who arrived was very rude and refused to even try which of course caused a lot of upset - I immediately called the strata customer care team and spoke with Sarah-Jayne over what had happened. She reassured me that they would do their best to get us sorted and by 9am the next day Barry was sent out to help. He was extremely friendly and reassuring and managed to find and fix our washing machine within 2 hours max. Both of them made us feel very looked after and we are very grateful for the support they gave, thank you both!

Brooke · 2 May 2023 · Strata Shirland

★★★★★ 5/5

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Barry - Fantastic

Barry! What more of a lovely man he is!Welcoming and his customer service fantastic. Definitely recommend this wonderful gentleman. He fixed the seal for the bath & the shower screen. Thank you Barry! Glad you liked your cups of teas and biscuit. Definitely would like him to come back again. Fantastic work 👍

Emma · 29 April 2023 · Strata Shirland

★★★★★ 5/5

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5 Star Service

I’ve had a great experience with Strata whilst buying my first home. Natalie was super helpful when explaining all the steps I need to do and even more helpful with great advice when it came to choosing my options! She was always readily available to answer any of my questions. Thanks Natalie!!

Katie · 27 April 2023 · Strata Shirland

★★★★★ 5/5

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Pleased with Strata service

Two months ago, I went with my family to check on Strata identity homes and I met Natalie Wild for the first time. She welcomed us with professionalism and a lovely smile. I was a little pessimistic that we might not be able to afford the new house but, Natalie gave me the reassurance I needed and now we'll move to our house this weekend. Thank you Natalie for your help and support. I'M GLAD TO BE YOUR FIRST LUCKY STAR SALE.

Rulza · 27 April 2023 · Strata Shirland

★★★★★ 5/5

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First Time Buyers

We are currently in the process of buying our first home. Natalie, at Identity, has been so helpful answering our questions and has been fantastic at keeping us updated about the build and facilitating a lovely choices appointment. Would happily recommend Strata to any first time buyers wanting a new build!

Mary · 27 April 2023 · Strata Shirland

★★★★★ 5/5

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Joiner Malc Tall good service

Joiner Malc Tall was on time, polite and communicated all jobs. Good work thank you.

Millie · 27 April 2023 · Strata Shirland

★★★★★ 1/5

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A lack of compassion with a Safeguarding issue

We bought a Strata property in 2018 for my elderly father to live in. Yesterday afternoon around 5pm he phoned in a distressed state saying the kitchen/diner was flooded. He tried to turn to stopcock off which didn't stop the water resulting in a neighbour having to turn the water supply off in the street. He rallied around his neighbours who all attempted to sweep and Vax the water out of the property. Unfortunately the laminate that Strata originally fitted was ruined.We live in Aberdeenshire so obviously couldn't help other than to phone Strata. We spoke to their 'Safeguarding' department as the customer services department close at 4.45pm. They took the details, told us they couldn't help but would pass the details on to the customer care team in the morning.I phoned the customer care team first thing in the morning to be told the same they would pass to the customer care team. By 10am nobody had called us back. I called again and was told the customer care team were not available by phone today. My husband said "I bet Sales are available" sure enough they were, they answered straight away. One young lady told me she would run down to the 'apparently closed' customer service team and returned with a number to call. We called the number and it was unavailable it simply cut me off. I tried sales again and the lady told me she would try her best to get someone to call me. Shortly after customer care did call me to tell me as the property was 5 years old it was out of warranty and they couldn't help my 75 year old dad I would need to get my own plumber.Fortunately we did find a local plumber able to help he was there by lunchtime. He was shocked at what he found, the poor workmanship that had caused the problem, but also surprised that the problem hadn't materialised before now.The plumber is going to send me a report of his findings. He was extremely shocked, that parts were fitted incorrectly hence the problem my dad has experienced.I appreciate that things do go wrong, I really do but the lack of compassion towards an elderly man which clearly was a Safeguarding issue. The workmanship was disgraceful, this is clearly Strata's fault. I look forward to hearing their comments as to how they justify the poor workmanship and how they justify not helping a vulnerable 75 year old man.

A · 26 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Better Call Jeff!!!

Jeff has been nothing but just all round exceptional. No request was too big or too small and he did all our repairs perfectly. Our request to fix our stairs and the post house settling cracks was dealt with very timely and was done to the expected professional level. The great sense of humour was a bonus, thank you.

Mazvita · 25 April 2023 · Strata Shirland

★★★★★ 1/5

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You're pitching up in someone's garage

You're pitching up in someone's garage, using it as an office and they can't move in for nearly five years!!! What an embarrassment you are you broke little peasant. Yes, that is clearly stated in the article. You're still a poncing peasant!

David · 24 April 2023 · Strata Shirland

★★★★★ 5/5

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I collaborated with Natalie for a deal…

I collaborated with Natalie for a deal in Identity development. She has been nothing but amazing professional and am extremely happy with her services (regular updates, help and patience with all the queries, sweetening the deal with additional benefits etc!)

Yatharth · 24 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fantastic response and service

I discovered a water leak from my ceiling of my new built house on Friday morning just when I was leaving for work. I needed an emergency response and I was wondering what to do when I spotted Strata’s van on our car park. I approached the driver Jeff, and for my surprise he reacted immediately, visited the property, assessed the situation and called Strata’s office to book the work for the same day. He and his mate Ryan treated the work with priority and found a way to squeeze it into day busy schedule that day. When I returned home, everything was done at high standard, the place was left clean and tidy and I found detailed instructions what to do next. They both completely turned around a situation that could have costed me a lot of time and inconvenience into a nice and productive day, saving my Friday and the weekend. Thank you Jeff and Ryan, all you did was brilliant and spot on. Cannot thank you enough. 👍😊

Josephina · 22 April 2023 · Strata Shirland

★★★★★ 5/5

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Bought new house in Destination 15.

Bought new house in Destination 15.Really great experience from beginning to end the same level of customer service, such level of patience, after sale support is stratling.Definitely recommend strata for the build quality and mainly customer service.

Prudhvi · 21 April 2023 · Strata Shirland

★★★★★ 5/5

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Excellent customer service

Popped into the new Strata site at Beverley,Having not considered a new build before we were given the grand tour of the complex by Jen, the build quality looked second to none, lovely show homes and good sized plots. Jen was a very gracious host and in no way pushy, we will be watching the next phase very closely indeed.

Paul · 20 April 2023 · Strata Shirland

★★★★★ 5/5

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Malk & Jeff bathroom remediation

Malk & Jeff visited to do some remediation works in my bathroom. First time meeting Malk, and Jeff has been on several different occasions. Both of them just crack on with the job, and I’ve never had an issue with the quality of work they produce. Hence the 5 star review.

Jamie · 19 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

The service was brilliany

The service was great. Ordered one day spare part arrived a day later. Extremely good customer service from Julia Pilace Export Administrator. Thanks very much

Jimlo · 17 April 2023 · Strata Shirland

★★★★★ 5/5

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Sales adviser Shreen Ali at strata…

Sales adviser Shreen Ali at strata verve helped me best to select the plot & gave all further details. The hard work & professionalism of Shreen Ali is appreciable, 5* experience, Thanks a lot Shreen Dr Mughees A

Mughees · 17 April 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

If you want Shrek's Swamp in the back garden then buy from Strata Homes

Our back garden has been some what a sore subject. Poor ground preparation before the turf went down caused a roller coaster experience when walking on the lawn. Even the big dipper doesn't come close to what we were left with in our back garden. Not only this but we have found a number of 'artefacts' that builders have kindly berried in our garden. Bricks (even though our house is stone), metal rods, nails, screws, vice grips, a gas canister, gloves and nail strips for a nail gun are my favorite finds to date. We have dogs, these metal rods were sticking out of the lawn, they could have been impaled and severely injured or even killed! It's almost like they've fly tipped all of the crap they couldn't get rid of and laid turf over it... when it rains more crap and junk rises from the dead and rear's it's head out of the clay very much to our surprise. Array's of plastic bags and tarpolin too. Our garden horrors don't end there though, they built a retaining wall in the wrong place, which means that there is a gap under the fence - big enough for a dog to escape ... we have 2, which have now escaped a number of times! We have not been left with a safe and secure garden. Strata have kindly ignored this aspect in particular in our complaint letter though - probably because their work doesn't match the drawings in our reservation manual... To top it off, the turf has been laid on masses of clay, no sand or top soil in sight. The garden hasn't been prepared to any standards at all. It's going to cost us thousands to rectify our clay ridden garden. Nothing is ever going to drain or grow in there as it stands. We would have never bought the house if we had known how much work was going to be required to make our garden safe and usable. Absolutely diabolical. I have had a new build previously and thought I had a bad experience before, turns out Strata Homes make Harron Homes look like the market leaders!

Kirsty · 17 April 2023 · Strata Shirland

★★★★★ 1/5

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Avoid strata homes

Going forward it appears noone can get to the bottom of our drafty window vents I'm putting it down to cheap vents not fit for purpose you sent people out to fit new vents but the house is so cold now iv had to take them all off and tape our windows up, how is this acceptable some people on out estate don't have window vents??? While we're having a rant our turf has been removed and revealed that the soil is actually 99% clay and no water drains. Is this some kind of joke. Its like noone takes the time to think about these things and the houses are thrown together by a bunch of cowboys that don't care.... we still have no roof ventilation and looking at some of the other roofs on the estate quite a few other houses don't either 🤔 I feel like the house needs demolishing and building by a professional company.

Jordan · 16 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Absolutely love my new home

Absolutely love my new home. Quality is fantastic, and nothing has been too much trouble with strata. Massive thanks to Jen who kept me informed of everything every step of the way right up to completion. Nothing was too much trouble. Phenomenal service!

Ben · 16 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

We are purchasing a Seville at the…

We are purchasing a Seville at the Anthem site and have received the best customer service experience from Jen. She’s approachable, knowledgable in her field and has gone over and above to assist us from the moment we walked through the door and through our reservation and purchase of the plot. We actually met her at another site whilst having a look around and she helped us gather some information on the typical Strata house styles. We hoped that she would be working on the Anthem site, we are happy to find out she was! It’s been a pleasurable experience so far and we can’t wait to move in this summer.

Tilly · 15 April 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Customer Interaction

Jeff came and did some work for us - stair beading, and replacing some vents. He was amiable, knowledgeable, and kind; we would gladly have Jeff back over any time!Nikki from Customer Care is also excellent. She always responds to queries promptly and her customer service skills are second to none.

Katherine · 15 April 2023 · Strata Shirland