Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotJeff and Ryan
Both Jeff and Ryan were polite, well mannered and fixed the snags assigned to them.
Kevin · 16 June 2023 · Strata Shirland
Agent replied · 14 June 2024
Good morning Kevin, Thank you for your review and kind words towards Jeff and Ryan. We are delighted to hear that you received such excellent service. Best wishes,Strata
★★★★★ 5/5
TrustpilotBarry and Mally
Barry and MallyThe Customer Care Team have been very good at sorting out any problems in my bungalow on the Esteem Estate at Dishforth. Barry and Mally have done most of the work, spotting faults I didn’t realise were there. Carla and Sally have arranged everything that has been needed, it’s a pity that some of the building contractors didn’t take this sort of trouble when they were here.
Judith · 16 June 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Judith, Thank you for your positive feedback and kind words towards the Customer Care Team, we will be sure to pass on the kind words. We wish you all the best in your home. Many thanks,Strata
★★★★★ 5/5
TrustpilotOur strata story at Attraction D, Hull
Our strata story at Attraction D, Hull.Buying a new build was our dream, some people say, dreams don’t come true, but for us, ours did. From the start of our journey, through the middle and to our happy ending, the support even continued after and has been amazing.We have been in our home for one month, and the support and communications are still ongoing, it’s just phenomenal.From picking our plot with Lorna, to Strata’s administration team, Samantha, and others I didn’t have the pleasure in meeting. Lastly, Beth and James, what a team, Lorna in sales was lovely, she has the patience of a saint, and couldn’t be more helpful, I changed my mind of my choices more times than I can remember and she just smiled and supported us. The administration team went above and beyond chasing documents and making sure we had everything in place.Beth and James, site supervisors, a force to be reckoned with. Before we moved in, we were looking at getting a snag company in to check the house for flaws, however, the minute we met Beth and James, our worries and anxieties disappeared and we no longer thought we needed one, that was all down to Beth and James. What a team these guys are, caring and compassionate, their reassuring nature, polite, friendly communications were on point, efficiency and just pure transparency which allowed us to be happy in our new home.I cannot thank these guys enough, they go above and beyond to make sure the transition to your new home goes as smoothly as it can.The smallest to the biggest concerns, I can honestly say, these guys would try and help, they didn’t just do their jobs they did their jobs and so much more. The team we have had have been outstanding, and I cannot praise them enough, if your thinking of buying a Strata home, do it, I understand everyone experience differs, but here on Attraction, Hull you will not be disappointed.
Claire · 14 June 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Claire, Thank you for taking the time to leave a review and for your kind words towards the Strata team. We are absolutely delighted to hear that you have had such a brilliant experience with us and you are enjoying your beautiful new home. We wish you all the best for the future. Many thanks,Strata
★★★★★ 1/5
TrustpilotWARNING! TERRIBLE COMPANY
AVOID AT ALL COST!!! SOLD A DREAM AND LIVING A NIGHTMARE!!! Where do I start, I have previously done a review on Strata and our experience just gets worse. Since the day we moved into our property on Attraction in Hull our nightmare started. The lack of customer care is appalling, the lack of responsibility they take is shocking. We have been back and forth with Strata since November 2021 and still find ourselves chasing. DO NOT ACCEPT TURF FROM THEM! A hazard to children and a complete let down, Turf laid on rubble and big clumps, uneven and a shocking condition, not enough top soil laid to flower bed areas and to the front of the property. Had external companies come to do a report and Strata are still not accepting fault. APPAULING ROADS! damaged my care on the roads around the new build estate costing me almost £1000 in garage bills and Strata take no responsibility and quote "the roads are to building regulations". I am no expert but know building regulations have nothing to do with roads and can clearly see these roads are a hazard to drive and walk on. If images could be added I would do so. Took five months for them to find a leak in the Dorma window leaving our property with scaffolding surrounding, damaged flower beds and turf to the front of the property to which we still await to be rectified since May 2022.STRATA CAN NOT KEEP STAFF! Strata have an appalling turn over of staff and blame everything on this, their staff will cry and throw tantrums in your property and work men will threaten you in your property when questioned on their terrible work. You will constantly chase emails, phone calls and people coming to carry out the work agreed. On the 31st May 2023 we were promised time and time again our garden to the front and rear of the property would be rectified, pavers replaced to the rear of the property as well as the correct levels of top soil and flower bed rectified to which me and my partner took the day off work after confirming via two phone calls and emails that the work would be completed on this date. Half past 10 in the morning no one had arrived so we once again took to the phone to ask if someone would definitely coming today to which we were told yes but she would contact the groundman for a time, this phone call never happened to which we chased again. A groundsman turned up to our property to say he had received an email that morning to state work must be carried out today at our property. The groundsman was honest and told us he had no clue regarding any of the works and did not have the materials or work men to complete the job. Once again we went back to customer care to which we got no further and several conversations with Sarah to which she told us she went home and cried regarding our situation. We were told by Sarah a meeting was held regarding our property and all the mistakes and lack of documentation and work, we are yet again having to try prove the work needs carrying out by sending reports and having to have Darren one of their reporters out (which he has already been out and said the work needs doing) to make sure it actually needs doing. We still await the outcome and feel like we are hitting our head on a brick wall. MY NEXT STOP IS MAKING A VISIT TO THE SALES OFFICE AND LOUDLY VOICING ALL MY CONCERS INFRONT OF CUSTOMERS AND STAFF!!STRATA WILL ALSO REMOVE ALL NEGATIVE COMMENTS ON SOCIAL MEDIA AND NEVER RESPOND!!!! AVOID AT ALL COSTS. THEY WILL TAKE YOUR MONEY AND THEN FOB YOU OFF AND TAKE NO RESPONSIBILITY!!!!!THE COMPLAINS PROCEDURE IS LAUGHABLE AND IS ONLY MEANT TO FAVOUR STRATA AND NOT HELP THE CUSTOMER!!!!We will await to see if a plasterer also doesn't turn up to rectify a shoddy job done throughout the property which we have awaited since moving into the property also.
Loren · 6 June 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Loren, thank you taking the time to leave a review and for your feedback, this is very important to us. Could you please send your plot number and development to marketingdepartment@strata.co.uk so that we can look into this matter further and do all that we can to help. Many thanks,Strata
★★★★★ 1/5
TrustpilotRoads and Paths not done after FIVE YEARS
Please see below a copy of an email that I have sent to one of the Directors, This should give you a fair indication of what its like to live on a Strata Development. Such a shame as regards to the house and getting things done in the house , Hannah was excellent, Unfortunately this isn't something that she would be able to help with so I therefore engaged with the director, Below is my latest email.Hi MattI have just seen the notes from the residents meeting on the 16th May. I would like to say that I am shocked but unfortunately I am not.I have checked back on my emails and my initial email to you was on 3rd June 2021 stating that the paths and roads were terrible. Two years ago and in that time you have done absolutely nothing .As per your email below which states-we can produce a full schedule for our customers to provide clarityBy the time the meeting is held on the 16th of May we hope to be able to provide you with all the information requested.From the notes I have seen there is no schedule, no clarity just further investigation and surveys and " looking to put in place". Basically the same line trotted out for years and nothing being done.Also I would say the level of Construction traffic up Magnolia Rd has increased as opposed to decreased, not to pick on one Company ( because there are many) I would say a company called CUBE have 20+ lorries a day going up Magnolia Rd daily. Not sure if you are waiting until there is an accident on site before you do anything, I assume that's what it will take as you havent even bothered to do the most basic thing, Put up a sign NO CONSTRUCTION TRAFFIC. Added to the Health and Safety risk in the current dry weather , houses and cars are getting covered in dust. I have lived here for 4.5yrs, I understood for the first couple of years that there would be construction traffice etc, but was told when phase 1 was completed which was 2yrs ago that our section would be completed and all Roads, Paths would be finished and construction traffic would use the top entrance.I await your replyJoe
Joe · 5 June 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Joe, Thank you for taking the time to leave a review and for sending over your feedback. We sincerely apologise for any inconvenience caused around the road quality. This is an issue that we are currently investigating and working hard to resolve. An update will be provided shortly.Many thanks,Strata
★★★★★ 1/5
TrustpilotPlot 25 Embrace
After sale, very poor customer service. I have been chasing repair from the last 2 months but no joy. Dave was suppose on come on 02/06 and he didn't turn up. This is second time Dave didn't turn up .Dave is very rude .Raised complaint with Hanna against Dave for scratching back door glass, handle, rude behaviour but no response. Their contactor Gemini kitcken was suppose to come on 31/05 but no one turn up. Reported garden tap not turning on but no response. I have more than 100 snagging issues . Nothing fixed. We aware they will not do anything after the completion. Very poor work throughout the house. Like broken tiles, bumpy laminated floor, loose stairs and list goes on and on. They never pick up call. No complaints procedure and very poor customer service.
Manish · 2 June 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Manish, Thank you for taking the time to provide feedback. We are sincerely sorry to hear of your disappointment, this is never our intention and please be assured that the team have been made aware of your concerns and issues. Our customer care team are currently investigating this issue further so that we can come to a resolution. Many thanks,StrataHello Manish,Thank you for your patience whilst this has been investigated further.We can see that our quality manager visited your home on the 19th May to asses any snags and book the work in accordingly, the work was then booked in with yourself for the 2nd of June to rectify any issues raised. The safety and wellbeing of our team members is a key priority to us and unfortunately on this occasion due to the behaviour reported, this case had to be rescheduled. We are sorry to hear of your frustrations regarding 100 snags however we have only received reports of 6 snags from yourself, if you could please contact our customer care department with any further snags, we will do all that we can do help.Many thanks,Strata
★★★★★ 5/5
TrustpilotHaving bought my first home I was very…
Having bought my first home I was very nervous about the moving process and understanding how everything worked. However, having had Charley on site to welcome me into my new home was a really pleasant experience. Explained everything in detail and didn’t leave me on my own with any of the questions I had. She’s gone above and beyond what I would expect and all with a smile.
Mark · 31 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Good morning Mark, Thank you for your review and positive feedback towards Charley. It is brilliant news to hear that you have had such a pleasant experience with us. A huge congratulations on moving into your new home, we wish you many happy memories.Best wishes,Strata
★★★★★ 5/5
TrustpilotJeff & Ryan to the rescue!
We had been waiting a few weeks for snags doing and getting no where fast. As soon as Jeff & Ryan turned up we was finally getting somewhere! Very professional and all round nice guys. A credit to strata staff.
Meg · 31 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Meg,Thank you for taking the time to leave a review and for your kind words towards Jeff and Ryan. It is fantastic news to hear that you have had your works completed in such a professional manner. Best wishes, Strata
★★★★★ 5/5
TrustpilotJeff
Jeff booked to come and complete a snagging list outstanding for months. Very helpful, nothing too much trouble and very quick. All issues dealt with within a couple of half days that others had attempted to complete and achieved little. Very friendly and excellent work. Thank you so much
David · 31 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon David, Thank you for your kind words towards Jeff, we are delighted to hear that he carried out an outstanding service within your home. We wish you all the best for the future!Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff and Ryan
Jeff and Ryan came to fix an issue in our home they were both very polite, efficient and tidy. They found the problem and they sourced a solution to fix the problem without any issues.
Jodie · 30 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Jodie, Thank you for taking the time to leave a review and for your positive feedback towards Jeff and Ryan, we will be sure to pass on your kind words towards the team. We are delighted to hear that you received such brilliant service from our maintenance team. We wish you all of the best.Many thanks,Strata
★★★★★ 5/5
TrustpilotRadiance Destination 15
We arranged to visit Radiance destination 15 back in February 2023 and had the pleasure of meeting Strata Experience manager Sarah Sharp who made the initial visit welcoming and informativeWe cannot stress enough how impressed we were with Sarah's professionalism and attention to detail. She patiently answered all of our questions and provided us with valuable insights into the development and the surrounding area. Her friendly and approachable manner immediately put us at ease, and we felt comfortable discussing our requirements and expectations with her.Sarah's enthusiasm for the properties was contagious and she left no stone unturned in ensuring we had all the information we needed to make an informed decision. Her in-depth knowledge of the site and the various options available helped us to narrow down our choices, and we were able to reserve our preferred plot with confidence.In summary, we would highly recommend Sarah who will go above and beyond to make their experience with Strata a positive one. Thank you again, Sarah, for your outstanding service. We are excited to begin our journey with Strata thanks to you!
M · 29 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Thank you for taking the time to leave a review and for your kind words towards Sarah. We are absolutely delighted to hear that you have had such a great experience with us and received such fantastic service. Congratulations on reserving your new home, we wish you many happy memories! Best wishes,Strata
★★★★★ 1/5
TrustpilotOn the 16th March
On the 16th March, and by chance, we visit the Belong development and viewed the Naples show home. From the moment we walked into the sale office Charlotte and the team were amazing and so welcoming. So much so that within days we had put a reservation on a Naples home within their new 360 development. Strata's attention to detail is fantastic and they really have thought about the whole customer journey from start to finish. Melanie and Chelsea, within their assisted selling programme, were amazing and guided us through the entire process with ease. Today we get to select our choices for our new home and really can't wait to continue our journey with Charlotte and the great Strata Team.
Kev · 26 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Kev, Thank you so much for taking the time to review your most recent experience with us. I am so glad that Charlotte and the rest of the team have made your buying process an easy and enjoyable one. I will be sure to pass on your kind words to Charlotte, Melanie and Chelsea. We wish you the best of luck with the rest of your journey. Many thanks, Izzy
★★★★★ 1/5
TrustpilotStrata post sales incentives shockingly bad : Turf
I have waited 6 months for garden turf which was one of my Strata incentives. Today I returned home to see they had finally laid the turf only to find that they have neither rotated the land, flattened or added top soil. It is so uneven because of the huge clumps of mud underneath that it is actually a health and safety issue in terms of walking on it. It is absolutely appalling! My daughter has also had a trip to A&E after hurting her leg on some barriers that have been left behind and on top of that they have left a panel off the fence after adding a land drain which means my dog keeps trying to attack the neighbours dog. The back garden is an absolute disaster area! Do not accept the turf as an incentive as they have no intention of doing this properly. I have stated multiple times to the site manager that I had concerns over the front garden turf in terms of how uneven it was. If someone breaks their ankle on this who is responsible? Absolutely appalling behaviour from a company whose strapline is ‘Homes that make the heart beat faster’. Your strapline should be changed to ‘Homes where you break your ankles’. Very, very disappointed!
Ms · 25 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello,Thank you for taking the time to leave a review and for your feedback regarding your turf. We would firstly like to apologise for any inconvenience or dissatisfaction caused, please be assured that we take these matters seriously. Please could you email marketingdepartment@strata.co.uk with your development and plot number so that a member of the team can investigate this further. Many thanks,Strata
★★★★★ 1/5
TrustpilotThe dream soon becomes a nightmare…
So, Strata are very good at selling you the dream. The initial buying process was amazing, but in honesty that is where it ends and you soon get a nightmare. As their recent marketing adverts says ‘Homes that make your heart beat faster’, well that is certainly true but not in a good way. We are now over 3.5 years into owning our Strata home and we still have a big list of outstanding snags and are still struggling with engagement and action from Strata. We have honestly wasted so much of our time and effort on this and to be honest I think this is what Strata want, so that you just give up. We had an independent snagging inspection done and they are still disputing this, which also includes some fire safety issue. The estate looks a complete and utter mess since they removed the sales office and sold all the houses, as no maintenance works have been undertake, and construction debris left onsite. Works to the drains, roads and pavements are having to be redone multiple times due to not meeting the relevant standards. Again, trying to get any engagement from Strata is such hard work. Where you do get a response it is contradictory and just doesn’t make sense. Their CEO and MD can’t even be bothered to acknowledge emails and I suspect that if they hadn’t have sold all the houses, or removed the sales office, it would be very different story. Honestly, anyone looking to buying a Strata home please do your research and chat with other owners and look them up on social media. For those of you in the process of buying a Strata home the best investment you could make is in a professional snagging survey. We just live in hope that all our issues are resolved prior to our 4 year anniversary, though we aren’t holding our breath.
Kev · 25 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Kev, Thank you for your review. We are sorry to hear of your disappointment regarding any outstanding snagging, this is never our intention. Could you please email marketingdepartment@strata.co.uk with your plot number and development so that this can be investigated further. Many thanks,Strata
★★★★★ 1/5
TrustpilotNot So Extremely Happy.
We moved into our new home just over 2 weeks ago on Strata's 360 development, and we've had nothing but a positive experience from start to finish. From our first visit to the sales office to speak to Charlotte to reserving and completing, everything has been dealt within a professionally customer centric manner from the very start, and we would definitely recommend Strata to anyone.Charlotte has been amazing all the way and equally Ryan and Darren, our site managers, have been great in helping with any queries we may have no matter how little or large. Though, as of yet we haven’t had hardly any issues at all, as the overall build quality and finish is great. Overall, we couldn’t be happier in our new home and cannot praise Strata and all the staff we have dealt with enough.UPDATE - 3.5 years later So, that was our initial review but being honest it soon went down hill fast. See our latest review for an update. In summary, you are sold a dream but it soon turns into a nightmare. Do your research before you buy !!!!
Kev · 25 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi KevThanks for taking the time to review your experience of buying at 360. I am so happy that everything has been so positive for you, Charlotte and the 360 team will all be thrilled to hear this. Best wishes for the future in your new home. Many thanksNatalie
★★★★★ 5/5
TrustpilotEfficient fixing of snags
We bought a Strata property over a year ago and had an issue with the ensuite bathroom shower which meant all the floor tiling had to be replaced. The strata team were quick and efficient at sorting the problem and kept us informed the whole way through. Particularly the tilers Jeff and Shane who also noticed a few other snags around the house and fixed them for us while they were there (door hinge coming loose and ordered us new cupboard handles which had gone rusty).
Flora · 24 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Flora, Thank you for taking the time to write a review and kind words towards Jeff and Shane. We are delighted to hear that you are so pleased with their service and quality of work. Best wishes,Strata
★★★★★ 1/5
TrustpilotWindows broken a year on!
Currently a tenant on strata’s verve development in Castleford, we have been in the house nearly a year and after multiple visits from the window company and strata they are still not fixed, strata ignore problems hoping they will go away the amount of days we have had to take off for measurements etc and nothing happens they just keep coming out to measure to try appease you! As it happens a family member owns the house I rent otherwise we would have moved out. I will never buy a new build after this experience! Can I just say it took 4 visits for our guttering to stop leaking on the house amongst other things so please avoid strata because the contractors are a representation of the house building company they just don’t care
Paige · 24 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Paige, Thank you for your review. We apologise for any inconvenience caused by regarding your windows, please be assured that it is never our intention and it is important to us to investigate this further. Please email marketingdepartment@strata.co.uk with your plot number and a member of the team can investigate this matter further. Many thanks,Strata
★★★★★ 5/5
TrustpilotSarah - Radiance
We have just moved into our new build home but the journey over the last year with Sarah has been amazing. We received constant updates on how everything was going and nearly everything we requested was in the house when we moved in. We will do a follow up review after 3 and 9 months in regards to the snagging journey but for now the first half of getting a house with Strata, and especially Sarah, has been top tier.
America · 23 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello and thank you for your review and kind words towards Sarah. We are delighted to hear that you have had such a great experience with Sarah and that you are happy with your beautiful new home. We wish you many more happy memories! Best wishes,Strata
★★★★★ 1/5
TrustpilotDamaged vehicle on strata site
Damaged my tyre on the site in Beverley, fully open to the public yet they’ve still got raised drainage/ironworks sticking up out the ground, clipped it with the car and now got a wedge taken out the side of my tyre. Vehicle is off-road until it’s been fixed. Strata are very slow to reply or ignore my email entirely.
Sam · 19 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Sam, Thank you for taking the time to leave a review. This matter is currently being investigated internally. We apologise for any inconvenience caused, this is never our intention.Many thanks,Strata
★★★★★ 5/5
TrustpilotYoga class at Verve!
I recently had the pleasure of attending a yoga class provided by Strata Experiences, and I must say, it was absolutely brilliant! Not only was the class completely free of charge, but the quality of instruction and the overall ambiance truly exceeded my expectations.Sheereen welcomed me with a smile into the Strata office and directed me to the venue. The instructor, Sophie was phenomenal! Sophie guided us through a well-rounded sequence, blending elements of strength, flexibility, and mindfulness. Sophie’s clear instructions and encouraging demeanor made the class accessible to all levels of participants, ensuring everyone felt supported and empowered.What impressed me most about the Strata Homes yoga class was the attention to detail and the level of care given to each participant. The yoga mats and props provided were of high quality, ensuring a comfortable and safe practice. Sophie took the time to understand individual needs and limitations, offering modifications and alternatives to accommodate everyone's unique abilities.Not only did the yoga class provide a physical workout, but it also nurtured a sense of inner peace and mindfulness. Sophie incorporated moments of guided meditation and encouraged us to connect with our breath, fostering a deep sense of relaxation and self-awareness. It was truly a holistic experience that left me feeling rejuvenated and centered. The refreshments provided at the end were fabulous. I would pay at least £15- £20 for a class of this high standard. I must commend Strata Homes for their generosity in providing this yoga class free of charge. It demonstrates their commitment to the well-being of the community and their desire to promote a healthy lifestyle. It is heartwarming to see a company go above and beyond to offer such a valuable and unique service.I hope the experiences with Strata continue as this is a truly unique addition to buying a new property. Thank you Sheereen and Sophie :-)
Lynsey · 19 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Lynsey,Thank you for taking the time to leave a review and for your positive feedback towards Melissa. It is fantastic to hear you had such a great relationship with Melissa and experienced great service throughout. We wish you many more happy memories in your beautiful new home.Best wishes,Strata
★★★★★ 5/5
TrustpilotHelping to make the journey less stressful, every step of the way ✨️
My strata journey has been made all the easier with the endless support of Sheereen and Ali. Every question no matter how daft has been met with patience and respect. I first enquired about Strata 18 months ago and when I went back again in Jan this year, Sheereen remembered me. Every customer is important to them.Sheereen and the assisted selling team helped me sell my property quickly, keeping me informed every step of the way, and because of this, I was able to get my first choice of plot. I moved in 6 days ago and on the third day, within 2 hours of passing my minor snagging list to Ali, 2 trades were knocking on the door to put things right. All the trades have done a first class job on the snags so far. The property was sparkle cleaned ready to move in to and the grass was cut and garden weeded. It all looked lovely. Sheereen and Ali have kept in constant contact with me since moving in, their customer service is second to none. All new builds are bound to have snags and the Strata team react quickly and positively to put things right. I would recommend getting a professional snagging company in to snag when you first move in. Moving home can be Stressful but everyone on the Strata team has helped to make the journey easier. They are all helpful and easily contactable, always getting back to you when they say they will. I cant find fault with any of the team. There are too many on the team to name each individually but they have all worked hard to help me move into my new home 🏡
Tina · 18 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Tina, Thank you for your review and for your positive feedback towards Sheereen, Ali and the rest of the Strata team. We are absolutely delighted to hear that you have had such a fantastic experience with us though your new home journey. We wish you many happy memories in your beautiful new home. Best wishes,Strata
★★★★★ 5/5
TrustpilotWe had a great experience with Strata
We had a great experience with Strata, Sheereen was so friendly approachable and professional, nothing was too much trouble and she went out of her way to be helpful and informative.Many thanks for all your help and support.
JW · 16 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Thank you for taking the time to leave a review and for your kind words toward Sheereen. We are absolutely delighted to hear that you have had such a great experience with us. We wish you all the best in your beautiful new home.Many thanks,Strata
★★★★★ 1/5
TrustpilotBe warned...the 5* reviews are not are true reflection
A majority of the 5* reviews you see on here are either aimed at the sales team OR the aftercare team (usually Jeff). Everything was fine until the point that we moved in.Although I cannot fault Kayleigh or Jeff, these reviews DO NOT give a true reflection of the overall experience. Which being totally honest, is the most traumatic, frustrating, time consuming, disappointing, upsetting experience I think I've ever been through. Contractors are absolute cowboys with no respect. Most of them create more work and jobs after they've left. Just this morning the tiler came to my ensuite, and left me with wet, muddy footprints in my hallway, and didn't even have the decency to tell me or to offer to clean up. He literally upped and left before I had chance to get into the hallway and then I was greeted with his aftermath.We are at the point now where we're taking matters into our own hands and completing works ourselves to avoid all the stresses and extra work of welcoming Strata contractors into our home. It's a sick joke and we have had enough. I would love to come into the homes of Strata employees or these contractors and treat them the way we have been treated/what we have been left with. I'm sure then it would be a completely different story and things might change!DO NOT BUY A STRATA HOME - I really have never known anything like it. You seriously need to give your contractors a massive kick up the a**e or find some that are more competent.
Kirsty · 11 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Kirsty,Thank you for taking the time to leave a review and for your feedback. We apologise for any inconvenience caused due to the situation you have experienced. Having investigated this internally with our customer care team I can see that they have raised this with SDL Ceramics directly, we agree that this is not the behaviour we expect of our contractors.We understand your frustration with our external contractors and understand they are a reflection on Strata; however, we are committed to resolving the below outstanding issues. Many Thanks Strata
★★★★★ 5/5
TrustpilotVery friendly very efficient the job…
Very friendly very efficient the job done is great and good advice . Malc tall
Zoë · 10 May 2023 · Strata Shirland
Agent replied · 14 June 2024
Thank you for taking the time to leave a review and for your kind words. We are absolutely delighted to hear that you have had such a great experience with us. We wish you all the best in your beautiful new home.Many thanks,Strata
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.