Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 1/5

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Purchased a unit from Strata at the…

Purchased a unit from Strata at the identity development in Leeds at the end of October 2022 and after getting a professional snagging report and sharing with Strata a week after purchasing the unit they have almost 7 months later not responded despite multiple follow ups. All calls go to either sales who can not help or an automated machine. Highly disappointed and suggest prospective buyers AVOID THEM at all costs!Happy to amend this review if they get back to me and address the items in the snagging report without getting lawyers involved. I will also update this review if the only way they resolved the snagging issues was with pressure from my solicitor….Update 29/08/2023: to date no response from Strata. Horrible developer!

Anil · 29 August 2023 · Strata Shirland

★★★★★ 5/5

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Brilliant Aftercare from Bethany and James

Would just like to give a massive thanks to the amazing aftercare so far from Bethany and James. Very helpful, always checking in on us to make sure we are ok, and need anything sorting, when we have needed something, they have been quick and have sorted it near enough straight away.

Shaun · 26 August 2023 · Strata Shirland

★★★★★ 5/5

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Great work from David Innes

Great work from David Innes. David came today to fix some snagging issues. He came previously to fix some issues. Did very nice work. Didn't rush and worked to high standards. Very professional and polite. Stayed until all the work finished. Great work keep it up.

Manish · 23 August 2023 · Strata Shirland

★★★★★ 5/5

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Stata Attraction

We moved into our Seville on Attraction in June. We absolutely love our home and the journey we have been on. The build process and the aftercare was beyond amazing thanks to Beth the assistant site manager and James. The effort they put into their houses, communication and care to their customers is 5 star. Any minor issues have been rectified straight away and never feels like a hassle to speak to them. Good job guys :)

Lauren · 17 August 2023 · Strata Shirland

★★★★★ 5/5

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Jeff was great!

Jeff was great. Got all the settling work done and the house looks it’s best again. Thank you

Nimisha · 16 August 2023 · Strata Shirland

★★★★★ 5/5

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Amazing service

Recently we purchased our home at the Attraction site and we are really pleased with the customer service provided to us. James, the site manager, has been helpful and friendly from the day we moved in, always checking in and sorting out any problems we have had. It is clear that Strata at Attraction genuinely care about their customers and want them to feel satisfied with their home. Thank you James and the rest of the Strata team.

Alice · 16 August 2023 · Strata Shirland

★★★★★ 5/5

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Jeff….ledger way

Had a leak resulting in some surface damage, Jeff promptly came round and assessed the damage, also fixed another leak under the sink….Jeff was very professional and friendly…would highly recommend

Zoe · 14 August 2023 · Strata Shirland

★★★★★ 5/5

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David Innes came to carry out some work…

David Innes came to carry out some work on my house and was very polite and efficient. A great job !

Bianca · 10 August 2023 · Strata Shirland

★★★★★ 5/5

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Lovely house with good ongoing support

We have been in our Valencia house at the Adore site for just over a year and GENERALLY we are very happy. The community and estate is lovely and the house very much meets our needs. We have had minor issues, which is perhaps to be expected, but largely these have been resolved efficiently, courteously and without fuss/questioning. Selina has been super helpful and understanding in organising works, and the strata workers have been very friendly and often have spotted and fixed minor things outside of the 'job' they were brought to fix. Today we have had Les and Malc help with our bathroom. Both extremely polite, friendly and with genuine pride in doing a good job. Many thanks to them both.

Keith · 10 August 2023 · Strata Shirland

★★★★★ 1/5

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ANTHEM- BEVERLEY - Awful roads and site safety/tidiness but great home and neighbours

It has been not far from a month since Strata informed myself and another resident that they were 'escalating' and 'investigating' the issues raised.So far there has been zero improvement or works done to the road surfaces, resulting in noise and disruption to residents.I know one resident in taking the issue to the local MP, another has had a meeting on-site with a local councillor who was dismayed at the mess and issues this is causing residents/customers.I encourage people to visit the site and look at the potholes, metal plates in the road and raised drains that exceed the safe allowable limits.It is evident that Strata do not care, so I will be making my own escalation to my MP also.

J · 9 August 2023 · Strata Shirland

★★★★★ 5/5

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Excellent customer service.

Great customer service when things were right, more importantly great customer service when we had some minor issues. Hannah, Ryan, and Dave have delivered prompt personnel attention. There will always be snagging on a new build, it's how the developer reacts that makes the difference. Strata have been excellent post purchase.

Karen · 8 August 2023 · Strata Shirland

★★★★★ 5/5

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Satisfied customers

We purchased a plot on the promise development in January 2022 . From the first meeting we were very happy with the information given. We have bought the house with our elderly parents who have been treated with respect at every stage. Kellie our experience manager was second to none. She kept us informed all the way through . On moving into the house Ryan surprised us with the addition of a stair rail at no cost to us. We had planned to do this ourselves as mum and dad have mobility issues . We were so pleased by this unexpected gesture from Ryan and his team. Hannah has checked regularly to see if we are happy with the build and to sort any snagging out. She is very approachable and always available. We are happy with our experience on site and are confident that any issues going forward will be dealt with. Thanks Kellie Ryan and Hannah

Heather · 7 August 2023 · Strata Shirland

★★★★★ 5/5

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The house we purchased from Strata is a…

The house we purchased from Strata is a Vienna Townhouse at Kudos, Leeds, the workmanship has been very good throughout. There were a few minor issues which were rectified by Strata speedily. During the process we were kept well informed by the Customer Experience Manager Kathryn and the Quality Manager Vicky.

Cal · 5 August 2023 · Strata Shirland

★★★★★ 5/5

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Strata Review

I am writing to express my utmost appreciation for Natalie, the Experience Manager at Strata, who provided exceptional service throughout my home buying process.Natalie's diligent, approachable, and professional demeanor was truly refreshing. Her comprehensive knowledge, swift responses, and her genuine empathy have left an indelible impression on my home buying experience.Natalie's commitment to exceeding client expectations is commendable. She navigated me through complex processes, ensuring my needs were always prioritized, making the entire experience not just manageable, but enjoyable.Thank you, Natalie, for enhancing my home buying experience.Best Regards,

Cassius · 2 August 2023 · Strata Shirland

★★★★★ 5/5

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Review based on recent customer service…

Review based on recent customer service for snags and repairs. Nikki Burrows has been a great addition to the customer support team by dealing with enquiries promptly with clear communication. The maintenance guys Jeff & Malc who have visited recently to carry out the work have done a great job ensuring the work was carried out professionally.

Jason · 1 August 2023 · Strata Shirland

★★★★★ 1/5

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A year on since my last review...

A year on since my last review and absolutely nothing has changed and the site has become worse. I now have a large storage compound on my doorstep, I can't even park outside my own house! Bear in mind my house was built in 2019, it's now 2023!! loud workers outside my house at 7:30 every morning including weekends, swearing, shouting, driving around in diggers whilst on mobile phones and wearing no PPE, blocking our road with abandoned machinery and making a complete mess of our streets. Strata are an absolute discrgrace and vile organisation, I would be embarrassed to work for them. Zero respect for any of the residents, and still no communication from them what so ever!!

Dan · 31 July 2023 · Strata Shirland

★★★★★ 1/5

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Disaster company

Killingbeck, Leeds site left in utter shambles. Recent issues are unresolved 2 months in. Builders leave work shoddy and the estate looks in a state of disrepair. I would never buy from them again

Billy · 30 July 2023 · Strata Shirland

★★★★★ 2/5

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Bolsover, Promise

We put our house up for sale and reserved our plot in May 2022, Kellie from Sales was absolutely lovely and genuine. We were told that we'd be set to move in between September and November, those months changed fairly quickly and by August we were told that the plot wouldn't be ready until around December/January. We eagerly awaited the news for when we'd be moving in but we were told again that we were going to have to wait and it was now looking like March. This meant that we needed to get our mortgage offer extended, thankfully but we secured the rate but we did have to pay for the extension. We spoke to Kellie about this and she told us to contact Samantha who was in the finance department. We did this and then never heard anything back. (and still to this day we haven't apart from when we have contacted them) Although we felt as though we were being lied to, we did feel as though Kellie was just telling us information that she was being passed by Ryan the site manager which she thought was true so absolutely no fault on Kellie.We ended up moving in at the end of March and yes the house is lovely and we are so happy with our choices however we are extremely disappointed with the after care. It took months for our snagging list to be dealt with and we are still waiting for things to be sorted. Hannah the quality managers communication skills are nothing to be desired of. Before we moved in we were told that the internal doors weren't in stock but they had been ordered and we would have some temporary doors until they arrived which Ryan informed us would be end of April, beginning of May. (Just bear in mind we reserved our plot back in May 2022 so why had these not been ordered then?!)We're now almost in August and still have temporary internal doors and not just temporary internal doors, three different types of doors! When we asked what would be happening with the doors we were told that they were no longer available and we would need to pick one of the other types of doors in the house, which as I've stated above are temporary internal doors so why would we pick one of those. When Dave the maintenance guy came round to do some of our snags he then told us that actually the reason we couldn't have the original doors was because the company lost its fire licence and had gone bust. We asked Hannah whether this was the case and she appeared to just dismiss it. I believe that Dave was telling us the truth and that everyone else had lied to us but the honest reason would have left us more understanding. Since then we have asked when the doors will be sorted and have been told by not only Hannah but Charlotte from the customer care team that they have no idea what will be happening as of yet.So in summary, fantastic sales team, could not fault Kellie in anyway and yes we know that's because they want your money but also I feel like that's where the genuine people work. The after sales, awful and don't seem to care at all about you! We love our house and do not regret buying it but we wish we knew before hand what stress we'd have to go through just to get things done.Our advice is consider your choices wisely and don't be afraid to question every detail.

Katie · 30 July 2023 · Strata Shirland

★★★★★ 1/5

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Strata Homes Anthem, Beverley: Disappointing Green Spaces and Customer Care

My experience with Strata Homes Anthem in Beverley has been less than satisfactory, primarily due to the dreadful condition of the green spaces and the lack of responsiveness from their customer care department.The green spaces on Strata Anthem are overgrown, unkempt, and filled with dead plants. It was evident that the plants chosen by Strata were poorly selected and did not contribute to an appealing aesthetic. Our personal front "gardens" were also affected, as builders carelessly trod through them, leaving a dreadful appearance that was far from what we expected.Aside from the subpar green spaces, the roads in the Anthem community were a cause for concern. Raised manholes on the roads made them unsafe for both pedestrians and drivers, posing a potential hazard to the residents. One area that requires urgent attention is Grey Willow Drive. The roads in this section of the community desperately need improvement, as they are in poor condition and have not been adequately maintained. Furthermore, it seems that large machinery continues to use this road as a thoroughfare, causing further damage and inconvenience to the residents.Perhaps the most disappointing aspect of my experience with Strata Homes Anthem is the lack of response from their customer care team. Despite multiple complaints regarding the deplorable state of the green spaces, roads, and gardens, there has been no acknowledgment or action taken by the company. This lack of attention to customer concerns leaves me feeling dissatisfied and skeptical about their commitment to resolving issues that may arise in the future.In conclusion, my experience with Strata Homes Anthem, Beverley, has been far from pleasant. The condition of the green spaces and gardens, as well as the unsafe roads and lack of customer care response, have left me disappointed and concerned about the community's long-term viability. I sincerely hope that Strata takes these criticisms seriously and works to improve the living conditions and customer care for its residents.

Sophie · 25 July 2023 · Strata Shirland

★★★★★ 5/5

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Excellent service

We have just reserved a plot on the verve development. The service we received from Beth was outstanding, she explained the process fully and made it a seamless experience. Very knowledgeable and professional and very personable. We initially only went to view but because of the service we received we ended up reserving a plot. All our options were clearly explained and we are very happy

Michelle · 23 July 2023 · Strata Shirland

★★★★★ 4/5

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Great Experience

Your sales or customer experience staff - Natalie Wild has a good sense of humor with courtesy and very proactive in everything she does to ensure irresistible purchase of this particular property. Great works from her.A bit disappointed though that we could not upgrade for wardrobes, kitchen and flooring preferences. This was tied to the fact that upgrade period had reached cut off point.Also, wrong hob was installed for us as against what's on contract but Strata have agreed to have this change to the right one. This is great.Overall, we really love the Rosas 4 bedroom property. It's beautiful, lovely and magnificent in design. Would have been a top notch acquisition especially if Strata were flexible enough to allow kitchen and wardrobes upgrades notwithstanding the stage at which we entered into the contract. This I mentioned not as a condemnation but for future consideration and customers' full satisfaction. Mind you this is a second property we purchased from Strata, and we really do like the quality of your build.Thank you.Akinyemi

AKINYEMI · 21 July 2023 · Strata Shirland

★★★★★ 5/5

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Had Jeff come round to do some work on…

Had Jeff come round to do some work on our new build and can honestly say that he is a credit to your organisation. Best workman we’ve had. Super friendly, does a fantastic job. Couldn’t ask for more.

Mark · 20 July 2023 · Strata Shirland

★★★★★ 1/5

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I purchased a house on the Esteem…

I purchased a house on the Esteem development in Dishforth - Our DREAM family home which cost over £700K and feel like I have been ghosted. We are not much further forward since we moved in on 31st March 2022 but positively had a visit from customer care 3 weeks ago but still no report.We had no drive when we moved in, live wires and a list that hasnt really diminished... things are at a stand still. Yours Darren at 12 Baynes Drive/. (Picture ATTACHED is move in day!)

Darren · 20 July 2023 · Strata Shirland

★★★★★ 5/5

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Toilet Ceiling Repairs

After our recent popped hot water pipe in the ceiling of the downstairs toilet, after a period of time for drying out, today we were visited by Jeff and Malc “The A Team” to repair the mess in the plasterboard ceiling left by the plumber looking for the burst joint.The two carried out an A-One job to cut out squarely the damaged plasterboard and replace and skim the new board to a very excellent standard. Throughout both were a pleasure to deal with and worked very well together. The standard of protection of fittings before the job and the standard of cleaning up after left the place spotless.I would have no hesitation in recommending these two for any future repairs.Well done to both.

Mr · 19 July 2023 · Strata Shirland