Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotCowboys and irresponsible practices
Bought my first house in Ackworth Instinct estate, loads of issues with snagging but eventually got sorted.10 years later I am still on the estate in a different house and let me tell you this.They have abandoned Ackworth and left the roads, the green and community center in an abominable state.Turnberry avenue is the main entrance to the site. They intentionally left it unfinished due to heavy gods vehicles being up and down it constantly due to building works (understandable)Strata has seemingly decided they have completed their duties yet Turnberry avenue still has no tarmac on it, the curbs on the corners to woodblock road, seals drive etc have massive blobs of asphalt just to stop cars from getting damaged by the curbs.Some of the pavements are unfinished, the green is covered in stones.The council will not take responsibility until they have completed these works.Jim Wren, if you are still on the board you had better get your act in gear as this estate is one of you're biggest and we're only just getting started
Anton · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotI wish I could give no stars!
I wish I could give no stars!Unfinished jobs should be in the job description to be honest!They've all disappeared and left Ackworth with an Unfinished estate. They've sold all their houses, made their profit and don't care about anything else. The roads are all Unfinished and an Unfinished community centre, even to the point where they've left stones all over the grass which has resulted in windows being smashed when the grass cutters have been!If you're about to buy a Strata house- don't bother! It's an embarrassment having visitors round and they have to dodge the pot holes on the road! Further to this, they build 5 bedroom houses with only room for one car, so the estate is jam packed with cars and an eye sore! Will not go with strata again after this experience.
K · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotElegance, Ackworth
Strata have left our site and still not finished the roads - which makes it hazardous and unsafe to drive on. The public green area is an unfinished mess (the trees are dead, the grass seed was put down over builders rubble without any top soil and there are areas of just weeds and thistles. There’s also unsightly metal fencing around parts of the area implying work is ongoing, but in truth it’s been left like this for months on end)The community centre building is not finished and therefore not usable.The local council is involved as it is such a disgrace. The local MP has raised concerns about it in the House of Commons. I am disappointed and appalled that Strata have built so many houses yet abandoned the site looking like an eyesore.
HG · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotEstate abandoned, Ackworth
9 years since purchasing my house, in Ackworth the estate has been abandoned by Strata, left unfinished and tatty. The estate roads were never finished and retain the now 9 years old temporary surface. Strata have proved to be nothing but cowboys. Where are you Strata? Finish the estate off that you started. Unacceptable. Anybody wanting a new house would be well advised to consider whether Strata will finish the job before committing. Finish the roads, Strata!
MR · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotBROKEN PROMISES
It’s honestly as if Strata have just left our development totally unfinished Everyone who comes to my house mentions it, they ask if Strata are still building and are surprised when I say no. You’ve disappeared without finishing the development and continuously providing lacking communications on the matter. We moved here for our first home, and trusted that you would keep your end of the bargain and word. Unfortunately you haven’t and you have broken your word making you totally UNTRUSTWORTHY!It’s a real sad topic to be honest, every time we walk past this vast piece of land that is unused and unfinished and a MESS it’s upsetting.
Rebecca · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotI live on strata elegance ackworth and…
I live on strata elegance ackworth and the state of the roads are horrendous no updates from strata not on site and left us all with roads not fit to drive on.
Tom · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotSTRATA ACKWORTH
I live on Turnberry Avenue in Ackworth. When we moved onto the estate in March 2021 there was still building work going on at the back of the estate, this was Strata’s ‘excuse’ as to why they hadn’t finished the road - this was understandable. This work has now been completed a while and the state of the road on Turnberry Avenue is nothing short of discussing. We have to ‘give way’ to curbs, AKA mountains of tar at the sides of the roads. Drains stick up from the floors making us scrape the bottoms of our cars. Strat la have apparently finished the work in Ackworth so though this was a reasonable state to leave the estate in. If I’m been honest, I regret our move to the Strata estate and wish we had bought elsewhere. Do not move onto a developing Strata estate !!!!!!!!!!!!
Jessica · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotUnfinished road and community centre after years- ACTION NEEDED
Disgraceful progress made on the community centre, green and main entrance road to the Ackworth development after many YEARS!! Immediate action required to resolve the state of them. Unsightly at best, unsafe in reality and a sign of how much Strata really care. Throw the houses up for a sale. Don’t worry about the parts someone isn’t paying for. But has a daily impact on every resident!! Act now!!! We’re a strong connected community and I’ll be suggesting everyone not only continues to engage with the councillors and MP. But to start taking visible action your future customers can see to make an educated decision whether they want to buy into one of your developments. Review sites like this, social media etc.
Jon · 20 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotUnfinished work by strata
We bought a house built by strata 20 months ago . There was outstanding work to be completed.. one job still outstanding is rectifying the lawn. This work has been pending for eighteen months. We were promised it would be completed.!despite endless broken promises lack of communication by Stratas landscapers, a lack of interest by strata in finishing work weHave paid for when weBought our house.! Today again the landscapers promised strata and us they would to come to come to finish the lawn. Of course they didn’t making An excuse it was the wrong weather for sewing grass seed.! This of course was rubbish the weather was beautiful all day, Theground was Perfect for sewing seed. Strata are gate keeping the landscapers we can’t access them ourselves even though we have for asked for direct contact to communicate with the landscapers to assist the process but strata won’t allow this.! It’s tiring having to fight strata for what is ours by right.! We are pensioners my partner has a heart problems the stress of this is terrible. All day long we have been trying all ways to get our garden done .It’s probably only a two hour job at the most!
Carol · 15 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Carol, Thank you for taking the time to leave a review, your feedback is very important to us! This matter has been investigated further and we can see that this has been resolved via our Head Of Service. Many thanks,Strata
★★★★★ 1/5
TrustpilotAnthem Beverley #mystratastory *1 Experience [Avoid!]
Another month since Strata stated 'Our teams are currently working hard to resolve the issues raised at our Anthem development.'Still no improvement or even a suggestion that remedial works to the roads will take place, namely a large sunken drain cover that has been damaged since approx Oct/Nov 2022, since which has damaged multiple resident, visitor and contractor vehicles. Strata are very good marketeers, encouraging concerned residents and prospective ones that they are 'working hard'. However this could not be further from the truth, no effort has been made to make the site look at least presentable, it is a mess across both Phase 1 and 2. If you want to see a safe site or two look to Bovis or Linden next door, tidy, presentable and somewhat orderly... none of these can be said for Strata. Even their own very nice Seville show home marketing sped-up the team walking near the horrendous road defects across the site. It is interesting they could build yet another show home at record pace isn't it?Sort it out Strata.. It gets boring writing about the same things, and once these issues are eventually fixed I would consider writing a nice review
J · 14 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Jay, Thank you for taking the time to leave a review and for your feedback. We would firstly like to apologise for any inconvenience caused. This matter is currently under investigation with our internal teams and an update will be provided shortly. Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff and the gate
Jeff did a great job on our gate and fence today, he went above and beyond our expectations. A credit to Strata.Many Thanks
Lara · 13 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Lara, Thank you for your feedback and kind words towards Jeff, we will be sure to pass on your feedback to the team! Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff was nice and did a really good job
Rating only, no written review.
Nicola · 13 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Nicola, Thank you for taking the time out of your day to write a review, we really appreciate it! We are delighted to hear you have had such a great experience with Jeff. Many thanks,Strata
★★★★★ 5/5
TrustpilotAnthem Beverley
Been in for just over two months - a few snags but not many by any means. Those that we've had were remedied with alacrity by Josh and his team - primarily John who is a godsend. We were guided through the process initially by Experience Manager Rachel Roy who was the consummate professional and then for the majority of the journey by Jeanette Hill-Wickham. Jen is a joy to work with; very helpful, answered all our questions and was most reassuring and supportive throughout.
H · 13 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello, Thank you for taking the time to write a review. We are delighted to hear that you are settling into your new home and you have had a great experience with us. We wish you all the best for the future. Many thanks,Strata
★★★★★ 1/5
TrustpilotI bought a property recently and I have…
I bought a property recently and I have a huge structural crack on my Garage. It compromises my property. When I raise this to get rectified, Strata delays this for a year and half and finally coms back to say that i need to wait to get this covered in NHBC warranty and Strata will not action anything in their 2 year warranty period. Worst service.
Praveen · 11 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Praveen, Thank you for taking the time to leave a review and for your feedback. We would firstly like to apologise for any inconvenience caused, please be assured that this is never our intention. Could you please pass your plot number and development over to trustpilot@strata.co.uk so that a member of the team can investigate this further. Many thanks,Strata
★★★★★ 5/5
TrustpilotJen from the strata site at anthem has…
Jen from the strata site at anthem has been fabulous from start to finish. She has always been accommodating. Jen has helped with everything she possibly could and it was never too much trouble. I felt that I could pop in anytime and she would always have a lovely smile. Jen has made the process of moving less stressful and I would absolutely recommend speaking with Jen and buying a home from strata!
Polly · 9 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Good morning Polly, Thank you for taking the time to leave a review. We are delighted to hear that you have had such a brilliant experience whilst buying your beautiful new home with us. We wish you many more happy memories. Best wishes,Strata
★★★★★ 2/5
TrustpilotAdvertised as luxury homes…
I would advise anyone thinking of buying at the Kudos site in Leeds to think carefully about it. We have been in our house for nearly 4 years now and the whole site is so poorly finished that we’re pretty embarrassed to have friends and family come to visit. The open areas have been left to grow into jungles of weeds, including the grass directly outside our houses, the paths are unfinished and, in some places, downright hazardous, and the huge bumps and potholes in all of the roads have damaged ours and several others residents’ cars. The roads are now being completely dug up due to drainage issues but I don’t think many of us have any hope that they’ll be finished off nicely, given the way most other things around the estate have been left. It’s such a shame because this could have been a really smart place to live, but it feels like they’ve given up on achieving that and are mainly interested in just selling the remaining houses and moving on. If you come to view the new show homes, I’d strongly suggest that you take some time to drive/walk around all roads to get a more realistic idea of what yours might look like in a couple of years.In terms of the house itself, the amount of defects we found and which were fobbed off with phrases like ‘within tolerance’ or a ‘contractor’s finish’ was really frustrating for a building company that prides themselves on building ‘luxury’ homes. To get anything fixed took so much nagging that the impression we had was that they hope most will just lose time and patience and give up on expecting things to be made good. We ending up sanding down and filling a lot of holes, cracks, rough woodwork etc. ourselves, which we weren’t expecting to have to do in a new house. Our back doors have never been right, despite them doing adjustments. They let in a constant stream of cold air, especially during the winter. And one of our bedroom windows can’t be opened as it doesn’t fit its frame properly. I’m aware others have had similar issues with their windows and doors. In all, we’re pretty disappointed having paid more for a house we expected would be of a very high quality standard, and would certainly not buy from Strata again.If anyone at Strata reads this, please prove all of us residents wrong and finish the estate off to look as it was meant to!
Cat · 9 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Cat, Thank you for taking the time to leave a review and for your constructive feedback. We sincerely apologise for any inconvenience caused regarding our Kudos development. This has been investigated further and we can confirm that the POS areas around the Kudos development are currently in the process of being levelled out and will be seeded within the next 6/8 weeks. Works have also started to rectify any issues regarding the roads on your development. Many thanks,Strata
★★★★★ 5/5
TrustpilotDavid Innes turned up when expected and…
David Innes turned up when expected and was very thorough. He cleaned up after the job and was very polite
Samantha · 8 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Samantha, Thank you for taking the time to leave a review and for your positive feedback, we really appreciate it! We will be sure to pass on your kind words to David. Many thanks,Strata
★★★★★ 5/5
TrustpilotNew build 1 year Maintenance
We’ve been living In our new build for over a year now so it was time to do our maintenance cracks around the house from where it had settled, Jeff came to do this for us, he was very knowledgeable and even filled cracks in from what I’d not even seen myself. He was mess free & also hoovered up at the end of his work :)He also noticed my front door had slightly moved from the settling so he managed to align that back to its position. Great guy would definitely recommend.
Sonya · 6 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Sonya, Thank you for taking the time to leave a review and for your kind words towards Jeff. It is fantastic news to hear that Jeff was knowledgeable and efficient. Best wishes,Strata
★★★★★ 5/5
TrustpilotPurchased our first house and very happy
Purchased our first house in June with Strata at Attraction. We are very happy with our purchase. This really has come down to the support and aftercare from the full site team. I would like to thank James for the high level of communication from day one, he has made sure that majoirty of issues have been dealt with promptly. This has made us feel at ease and we now look forward to our many years in our home. Thank you!
Cody · 6 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Cody, Thank you for taking the time out of your day to write a review, we really appreciate it! We are delighted to hear that you have had such a brilliant experience with James and the team. We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotLove our house!
Love our house, thank you to everyone at the attraction site
Elise · 5 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Elise, Thank you for taking the time to leave a review and for your positive feedback about Attraction. We wish you many more happy memories in your home. Best wishes,Strata
★★★★★ 5/5
TrustpilotGreat job done ✔️
Great job done ✔️ Thank you David Innes
Esther · 1 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Esther, Thank you for taking the time to leave a review and for your kind words towards David. Best wishes,Strata
★★★★★ 1/5
TrustpilotSince my last review the experience is…
Since my last review the experience is even worse. Constant stream of construction vehicles driving past, unsociable hours waking people up. Main road of the estate closed indefinitely because the builders couldn't be bothered to finish the road. Bins have to now be carried over 100 meters to allow bin lorry to collectMaintenance charges that were not disclosed and worse deliberately ommited from conversation at purchase miraculously now appearing.Snags not fixed or completely bodged and now strata was their hands or become completely uncontactableDo not buy
Dan · 30 August 2023 · Strata Bolsover
Agent replied · 15 June 2024
Good afternoon Dan,Thank you for taking the time to leave a review and for your constructive feedback. We are sincerely sorry to hear of your disappointment, this is never our intention. Please be assured that the team are aware of the issues raised regarding our Kudos development and are currently working hard to resolve these. Many thanks,Strata
★★★★★ 5/5
TrustpilotMalc and Mal
Malc and Mal were very helpful and completed the work in tidy professional manner.
Stuart · 30 August 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Stuart, Thank you for your review and kind words towards Malc and Mal, we will be sure to pass on the kind words! Best wishes,Strata
★★★★★ 5/5
TrustpilotExcellent First house purchase experience
We bought our first house Strata and we are very happy we made that decision. The sales staff Shannon and Lorna were very friendly and professional. Apart from a miscommunication and mixup with our bills, the sale went overall very well and smooth. The quality of the house for the price is very good. James was amazing in taking care of us after the sale and made sure everything was ok and sorted for us. It's been just over 2 months since our purchase and we are happy overall with our house.
Youssef · 29 August 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Youssef, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic news to hear that you have had a great experience with James and the team. Best wishes,Strata
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