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★★★★★ 2/5
TrustpilotStrata estate in Ackworth should have…
Strata estate in Ackworth should have been finished a few years ago but the roads have been left as a hazard and can not get any information from Strata when the estate will eventually going to get finished very disappointing
David · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotStrata strikes again
After a shocking experience with our home 4.5 years ago with 4 pages of A4 in snags now Strata have neglected the completion of the development. Drainage problems and road surface an absolute disgrace. Raised curbs and ironworks pot holes dips in road. road not finished off. community centre still incomplete and not handed over. grass verges a in a state as there has been no after care apart from the occasional grass cut. Take your money and run company. More flannel in the reply just like with all the problems we had with our home. I don’t believe a word from strata until things are completed.
Ian · 21 September 2023 · Strata Bolsover
Agent replied · 15 June 2024
Hi IanI am sorry to hear your experience has been anything less than the high standards we set. I will have a chat with your Customer Experience Manager to get the full details of what's happened here and update with a more informed reply as soon as possible.Further to our response, I believe your customer care representative has been in contact with you and is discussing any outstanding work that needs to be done. Many thanksNatalie
★★★★★ 1/5
TrustpilotTerrible, uncaring and uncommitted
I can absolutely agree with all the previous 1 star reviews over the shocking state they have left the Elegance estate in Ackworth. Nothing elegant here! We moved in June 21 and had concerns from the searches about the roads not yet being adopted and the terrible road surfaces especially Turnberry Avenue which is the main road in and out of the estate for hundreds of people. We too were assured that once the estate was finished including community centre that the road would be completed. And green extended and landscaped for all to enjoy. This has not happened. I have been back and forth with complaints and trying to get some helpful commitment from them but all they say is “we are trying our hardest”. No they are not. I have no idea what they are doing. They have failed in so many ways. Wakefield council are aware and will not adopt. There are drain issues which need sorting first. Suspension, tyre , steering alignment damage… doubt they will care to compensate for this. The landscaped community centre area is full of rocks and holes which is totally hazardous. And still fenced off with temp metal fences. Such an eyesore. The pavements near green lane are hazardous. The curbs are crumbling. I’m so angry I can’t convey it well here. No one seems to be accountable. I regret moving onto this estate. It has the potential to be lovely if they just completed it and showed more care. As for garden drainage, we’ll more of a swamp. Strata are crap. Encouraged to see even the local MP Jon Trickett has bought this issue to Parliament even naming Strata and the Ackworth estate as a prime example of shoddy developers and ethics.**UPDATE - . I CAN’T BELIEVE THIS SHODDY RESPONSE HAS TAKEN ALL DAY! LAUGHABLE HOW ONLY NOW YOU FEEL ITS IMPORTANT TO COMMUNICATE CLEARLY ABOUT GOINGS ON ! NO SUBSTANCE OR TRANSPARENCY. GEMMA SMITH SHOULD RESIGN. COME HERE YOURSELF AND LETS USE THIS AS THE OPENING CEREMONY FOR THE COMMUNITY CENTRE. MEDIA TOO! Absolute rubbish.
Matthew · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotRoads left unfinished
Roads left unfinished, community centre left unfinished, communal spaces a mess. I have lived with unfinished roads now for 9 years!
Ben · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotStrata Ackworth
*Edited to add that we do not live on the Elegance site. We are on the site before this that STILL isn’t completed. I emailed earlier to specify that you needed to communicate with ALL of the residents and not just those who live on the Elegance site. You have residents who have lived on Instinct for almost 10 years who seem to be long forgotten about (clearly with your reply!!) who still don’t have roads and footpaths. We have lived on the Strata estate for NINE YEARS and still have no finished roads or footpaths!!! The state of the estate is unsafe and unsightly. When we bought our house we were told everything would be fully complete in a small time frame. Definitely not that we’d still be waiting after 9 years. And now an unfinished community centre to add to the mess and unfinished green spaces. Wouldn’t recommended buying a Strata home unless you want to live permanently on a building site with sub par standards at best.
Nichola · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 2/5
TrustpilotVery good at chucking up houses and not a lot else
Very good at chucking up houses and then leaving the streets in a sorry state. The main road in and out of our estate has been a hodge podge of pot holes, raised grates, and dodgily patched asphalt of the lowest quality. Don't even get me started on the Community Centre that never was.Lots of promises, not a lot of action.Update: upped to 2 stars due to the prompt response, willing to up it more once work is completed, etc. :)
Dom · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotAbandoned in Ackworth
Abandoned in Ackworth. Constantly told the roads and green will be done soon, but 2 years on, still not done and Strata have now left.Green area has more stones in it than grass!Main road still not tarmac finished and has resulted in broken springs on the car.Now there are drainage / sewage issues because Strata have screwed up!
Richard · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotStrata Ackworth
I have lived on the strata ackworth development for nearly 7 years. Strata have deserted the estate since they sold all the houses. It's a mess. Unfinished road, which is right outside my house. A scruffy communal green. An unfinished community centre surrounded by a wasteland and heras fencing. People have paid, in some cases, over a quarter of a million for these Houses. Strata have got their money and vanished. Time to get the local Press and TV involved.
Paul · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotDangerous and abandoned site
Dangerous and abandoned site. We moved onto the Elegance development in 2017 and were very happy with our house. However, this has now been tarnished by the blatant abandonment by Strata. They have abandoned the site and it’s residents. Leaving us with dangerous roads and kerbs, a dangerous children’s play area (POS) with exposed rocks and stones and unsecured fencing. We have written to them on many occasions and receive nothing but lip service back. Strata have gone on to build further sites around our area and upon inspection they have finished them all so why have they abandoned us? Strata complete your obligations to the residents of Elegance before your reputation is tarnished further or do you simply not care?
Xena · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotFailure to respond and act
I'm looking to move into the Ackworth with signing expected tomorrow. This is not going ahead because for the last 8 weeks Strata have failed to give an accurate or reasonable response to our queries. Checks on the house brought up issues on the sewers, they are currently private and don't meet standard. Yorkshire water won't adopt until strata sort it out, stratas response is 'we will, at some point' online research suggests it can take 10yrs for Yorkshire water to adopt, any issues in the mean time are ours! Awful experience dealing with strata, no one really cares once their houses are sold, they up and move sticks, a bit like thar Simpson episode with the monorail. Never again. Wasted 5k on legal expenses to be stuck letting people down owing to strata.
Mrs · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff and Karl
Jeff and Karl came out to do some jobs in our kitchen and were great. Couldn’t be more helpful and were fantastic at what they did. Also booked in for other work to be done without prompt. Cheers guys!
Niall · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Thanks for taking the time to share your experience with our maintenance team, it's great to hear you were happy with the work they carried out for you!
★★★★★ 1/5
TrustpilotAckworth
We have lived on the ackworth site for over 9years now and still don’t have roads which have been completed. The road coming into the estate and the corner on turnberry is too tight and is an accident waiting to happen. Trying to get out of a few of the streets is so hard as cars are parked where their should be trees planted to stop this. The green is an eyesore which is not safe for children to play on. Then there is also a community centre which has been built and not completed!!
Lau · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotWorst developers by far
What to say...The entire experience has been horrific from the start due to Strata themselves not listening to anyone. Looking from the outside in it's all above board, but I can say, it's far from in. I wouldn't even grace this business with the term below average. 7 years on the Ackworth estate and it looks like we all got a 50% discount with the standard of houses and the development in general. Every house on this estate is a fine example of what happens when you rush a build and don't have standards / don't care. The deeper you look at these builds, the worse it gets, everything is bodged and it's been left to the residents to sort. You truly have been caught out lying when you advertise your approach as "Our houses are built to last. We take care of every detail, to ensure the legacy we leave behind leaves a lasting impression. We take care of every detail because we love to feel proud of what we do, and we know these things will matter for a long time to come." All I can say is you most certainly have left a lasting impression, one that is appalling to put it nicely. To list a few issues so people know how "good your attention to every detail" is....Silicone - There's silicone everywhere, apart from where it should be. Outside trim attached with it, fan covers stuck to walls with it, guttering secured with it, roof plastics stuck on with it & showers / baths not sealed with it. clearly the builders were sniffing it.Insulation - insulation panels used where it should be solid wood, from under shower and bath support legs to under the kitchen cabinets, even under the gravel so not to use as much material, its just an absolute joke. Cracks - Oh the cracks, they still haven't stopped after 7 years appearing. I would complain (again) but you can only take being told so many times that the house is "drying out", its not 50% water. Unfortunately I stopped trusting you years ago and decided that investigating and repairing myself was the only way the job would get done and get done properly. So with that, lets tell people why the cracks keep coming.... short cuts, again, common theme here isn't there. You're really not supposed to leave a 3 inch gap between plasterboard panels and try to fill in with plaster and foam! I'm not even getting into the 1mm thickness of said plaster meaning you can see the plasterboard screws.Drainage - there isn't any, toilets create vacuums due to the poor design and either suck from the sink plugs or just fail to flush, the smell from the drainage systems are horrific. You built a development and then got greedy, so greedy that you have over used the initial drainage infrastructure and what it would handle. As most this was complained about and was met by a response that individual properties would be contacted that were to be effected by a small issue with the drainage.... brushed off without even a investigation when you're being told the property has a problem. ROADS! - The cost of the house and we drive on 3rd world standard roads, but it's fine you don't have to pay for new shock absorbers that cost thousands because magnetic adaptable shocks. You didn't advise every resident would need a 4X4 to navigate to their property every day. Some vehicles have had bumpers scraped simply going down the estate, its just not acceptable in the slightest. Community centre - what centre? you've "built" (I use that term very loosely) a brick shed, then left! Aesthetics of the estate - it's the newest development in Ackworth and it's the oldest and worst looking one, no attention to detail. There's nothing to be proud of on this estate from your point of view, rubble where is can be hidden, exposed ironworks, furniture and greenery just thrown in.To bring this to a close because I don't have all day. You have rushed this development, you have bodged this development and you don't care about this development and its residents. To the point where we're all fighting back. You were supposed to supply a development that would give this community a place to come together through pride. What you have given us is a development that the community has come together through disgust and anger. DON'T TRUST, DON'T BUY, DON'T BOTHER - GO BUY A BARRET INSTEAD!
Tom · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotAbandoned Estate
Shocking ….abandoned the estate in Ackworth and left roads and areas in tatters! Something needs to be done …get back here and finish the job you promised us when we all forked out hundreds of thousands for homes.
Mr · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 2/5
TrustpilotSort the roads!
We've been in our house on Elegance for just over 6 years. Compared to what we expected, the house wasn't constructed too badly, with only minor snags, and a few "rough around the edges" bits. The issue that we are experiencing and the reason for the review is that construction has finished, and Strata have left the site, but the tarmac roads still haven't been finished. The roads are so bad that it is routinely damaging suspension including wheel alignment and snapped springs.
Craig · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotStrata Ackworth - Problems !
Having lived on the estate for nearly 10 years we have driven the uneven, pot holed roads 1000's of times, whilst we fully appreciated that the roads wouldn't be completed until construction was finished, the timescales are now getting ridiculous! Little to no communication from Strata is verging on ridiculous! Aswel as the road issues there also appears to be problems with the drainage on the estate which has not / will not be addressed by Strata despite being notified by a number of residents. Other aspects of the estate such as the community centre remain unfinished with no sign of completion any time soon. It seems as though the company was happy to accept everyone's money for the houses and then once the estate has fully sold then they have quickly moved on without completing promised works!
Chris · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotDeceived by Strata Ackworth
Strata Ackworth - I purchased my house in 2015 with assurances that the drains and roads would be completed. Patiently waiting for them to be completed in the last stages of their build, noticing communication stopped (they only think they owe it to the last stage of the estate) and they now do not believe that they owe further communications or have a responsibility to complete the work that was assured at point of purchase and beyond. 8 years on the toilets constantly block due to poor drainage on the estate, poor water quality, unfinished roads (that damage cars), unfinished paths / community centre, leaving a dangerous bend in the road ( due to poor design), let alone a number of build issues that nhbc have had to step in for and force them to resolve (despite their denials). Strata houses May look semi pretty, are reasonably sized internally and once upon a time I may have had trust in them. But my advice now due to shockingly ignoring responsibilities, build quality issues, abandoning and deceiving their customers I would AVOID AVOID AVOID!!Strata start to regain the trust you once had and put things right and when you do finally communicate with the estate … remember you have responsibilities to the full estate not just the few more recent builds that you occasionally email!
KG · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotAbandoned estate- Ackworth
Abandoned estate- AckworthIf I could give 0 stars I would. Having had plenty of snagging issues, I would not recommend Strata.It’s difficult to convey how furious I am with the state of the estate in Ackworth. The roads are shocking, full of potholes & mounds of tar! I actually serious damaged my car on a pothole directly in front of my drive (had CCTV proving), obviously Strata where their usual rude & unhelpful selves & refused to support. The excuse of work ongoing is long passed!The green areas are frankly embarrassing & unsafe for children. The community centre is closed & abandoned. Frankly the entire estate is very embarrassing & no sign of any resolution.If you are reading reviews considering a Strata home, please avoid it is not worth it!!
Lindsey · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotSite abandoned
We have lived in our strata home for 10 years. We were told the site would be completed in four years. However, we are still here with unfinished roads, a green that is too dangerous to use, a community centre that is still unfinished, kerbs that are broken and uneven and ironwork that is still raised. Strata have long since disappeared with nothing but empty promises and an abundance of excuses. They are quick to take your money but slow to take responsibility and act upon their promises. The after sales care is not fit for purpose with generic replies to emails (if any response at all) and no actual person to pick up the phone and answer questions regarding the completion of the project.
Laura · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotStill waiting...
It's been nearly two years since the last completion on the development I live (Elegance) and the roads aren't finished, the landscaped areas aren't finished and it very much feels like they've sold up and these final elements just aren't important to them. Customer Care just play lip service but don't do anything to expedite residents' concerns and frustrations.
Gavin · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotStay clear
Absolute disgrace that our strata site in Ackworth has been left! Unfinished roads, unusable fenced off green, unusable community centre, and this is after 10 years. We are not talking a couple of months. You have taken money off every home owner and moved on. The council will not adapt our roads for the state you have left them. Our cars are being damaged. Do you care? No! Well maybe when your star rating starts dropping from the rubbish you leave behind you may take some action and give the residents on this estate what they actually paid for and signed up to. The next step will be a consolidated legal suit! Get your act together strata.
Nicola · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotGood luck with the estate roads!
All these buyers giving 5 star reviews. I hope your site is complete or you might be wishing you’d not given the 5 stars. It’s been 14 years since Strata 1st started building in Ackworth and for 11 of them the roads haven’t been completed. How about finishing what you started rather than throwing up hundreds of new houses. We’ve had a temporary road surface for 11 years. Raised iron works. Massive potholes. Illegal curbs and Strata are nowhere to be seen. Let alone the eyesore of a community centre which hasn’t been completed. How are they allowed to leave an estate with 400+ houses with out a made road into the estate. Beyond me!
Rachel · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotStrata Elegance
Strata EleganceThe land that time forgotWe moved here in August 2022 so we’re one of the lucky ones who hasn’t hadn’t had to endure almost a decade of missed deadlines and poor excuses. The estate has been all but abandoned since the site office was removed at the back end of last year. The roads unfinished and unsafe and nobody can get a straight, honest response from strata about when it’s likely to be done. No one has any faith that there is any realistic deadline in site. Thank god our solicitors advised an indemnity in case it never gets done, it’s looking increasingly likely that it might be needed!
James · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotNo stars..
No stars... failed to finish roads moved on to next location. House in a right mess. POS also right mess...
Ricky · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
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