Trusted Agent profile

Strata estate agents in Bolsover, Shirland and Leeds

3.9

★★★★★ Good

1,511 reviews across 3 offices and 2 platforms

Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.

Google logo

3.2 / 5

28

Reviews on Google

All 3 offices

Trustpilot logo

1,483

Reviews on Trustpilot

Business-wide

Our offices

Strata's three offices, most reviewed first. Each has its own page.

Latest reviews from every Strata office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Excellent service from Natalie Wild

My wife and I got an excellent service from Natalie Wild (the Experience Manager at the Identity Leeds development). Natalie attended to us with such a pleasant disposition and patiently answered all my silly questions. In order to make up our minds on the exact we wanted, we needed to make multiple viewing visits. Natalie, without any hassles made that possible each time we requested. I admire Natalie's enthusiasm and look forward to conducting more business with Strata through her in the future.

Taiwo · 10 November 2023 · Strata Bolsover

Agent replied · 15 June 2024

Good morning Taiwo,Thank you for taking the time to leave a review and for your positive feedback towards Natalie, it is fantastic to hear that you had such a great experience with us. We wish you all the best, Strata

5/5

Trustpilot

David did a great job

David Innes did a great job , he was very responsible and demonstrated excellent technical skills. I would like to give him 100 full mark to his performance.

CHI · 8 November 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Chi, Thank you for your feedback and kind words towards towards David. It is fantastic to hear that he was efficient and professional. Best wishes,Strata

5/5

Trustpilot

Brilliant support

Barry was a great help in sorting the issues I had. I’ve recently had a baby and he even offered to come back later in the day to make it easier for me. Not only this, but he noticed an issue I hadn’t spotted with a skirting board, he replaced it then and there before coming back to paint and silicone it. He was extremely polite and a great representative for Strata.

Georgia · 6 November 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning Georgia, Thank you for your feedback and kind words towards Barry. It is fantastic to hear that Barry went above and beyond to ensure your home was left in pristine condition. We wish you all the best for the future. Many thanks,Strata

5/5

Trustpilot

Promise

The whole process of buying our Venice at Strata Promise has been brilliant. Sarah in the sales office has been on hand throughout to answer any queries we had and made sure everything ran smoothly. The progression team and recommend solicitors ensured a seamless sale on both our purchasing plot and our house we were selling. Once moved in, the site managers Darren and Ryan have been incredibly helpful and told us many times to contact them if we have any issue at all.We do have a list of snags but there is a 12 week window in which to identify these and then have them rectified.We are extremely happy with our experience so far!

Becky · 4 November 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Becky, Thank you for taking the time to leave a review, we really appreciate it! It is great news to hear that you had such a great experience with Sarah at our Promise development in Bolsover and that Darren and Ryan have looked after you and your beautiful new home. Best wishes, Strata

5/5

Trustpilot

Fixed snags

Jeff attended today and fixed some snags that we'd identified. He was very thorough and nothing was to much for him. Really polite and took the time to explain what he needed to do

Jess · 2 November 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning Jess, Thank you for your review and for your kind words towards Jeff. It is fantastic to hear that you have had such a great experience with our maintenance team and that Jeff was polite and efficient. We wish you all the best for the future. Many thanks,Strata

5/5

Trustpilot

Jeff was friendly and went over and…

Jeff was friendly and went over and above on the work. Didn’t just fix the door with the issue but checked all other doors and adjusted/ aligned them.

Samuel · 31 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good afternoon Samuel, Thank you for taking the time to leave a review, we really appreciate it! We are delighted to hear that Jeff was friendly and went above and beyond while looking after your home and resolving your doors. We wish you all the best in the future. Many thanks,Strata

5/5

Trustpilot

A fantastic job from Jeff and Malcolm…

A fantastic job from Jeff and Malcolm this morning. They were friendly and professional and kept me fully informed of progress. Would highly recommend.

Karen · 25 October 2023 · Strata Bolsover

Agent replied · 15 June 2024

Good morning Karen, Thank you for your kind words regarding Jeff and Ryan, it is brilliant to hear you had such a great experience with their services. Best wishes,Strata

5/5

Trustpilot

Jeff was really good fixed my door in…

Jeff was really good fixed my door in no time

Melanie · 24 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good afternoon Melanie, Thank you for your review and kind words towards Jeff. It is fantastic to hear that Jeff had your door fixed in no time! We wish you all the best in your beautiful home. Best wishes,Strata

5/5

Trustpilot

Rhythm 129

Rhythm Site - Jeff called today to look at my front door. Lovely gentleman. Fixed my issue and even painted the wall where marks were. Cleaned up after himself. Your welcome anytime

Gail · 24 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good afternoon Gail, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic news to hear that Jeff was friendly, tidy and fixed your home to a high standard! Best wishes,Strata

5/5

Trustpilot

Repairs

Jeff came to fix some plasterboard that was damaged from a leak during the recent storm. He was friendly, professional and fixed the issue quickly and cleaned up after himself. Great service

Adam · 24 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Adam, Thank you for taking the time to leave a review and for your kind words towards Jeff, it is great to hear you received such a friendly and efficient service. Best wishes,Strata

1/5

Trustpilot

Avoid at all costs

Avoid at all costs! Worst builders in the country. I bought a brand new apartment built by them in 2008. From day one we had leak after leak on the flat roof. They botched it and botched it until the warranty ran out and then used their legal team to make sure they weren't liable anymore.80% of the top floor flats have water leaking into the property and a number of them the roof has completely fell in and ruined the properties. And thanks to the poor design, build and repairs by strata we have no option but to replace the entire roof at a cost of over £250k. This roof was a problem from build, it has never been rectified properly. We have had numerous roofing companies inspect and report and I only wish I could share the videos and reports showing the design problem and botched repairs. Up until this point all 36 landlords have held off from going public but now we have local mp's and media involved and we will be exposing Strata homes and the nightmare and lives they have ruined. People have been living in unsafe property with water pouring in for 3 years! And nobody can sell or rent out until this is rectified. Avoid them at all costs! Learn from the other reviews on here and Never buy a strata home!

Mr · 24 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hello Mr. M,Thank you for taking the time to leave a review, we appreciate your feedback and for bringing your concerns to our attention. We would firstly like to apologise for any inconvenience caused, this is never our intention. To help us better address your issue, we kindly request that you send an email to trustpilot@Strata.co.uk, providing additional details such as your name, address, and development information. This will allow a member of the Strata team to investigate the matter further and provide you with the necessary support.Many thanks, Strata

5/5

Trustpilot

Best maintenance guy!

Jeff came to repair an issue which reoccurred. Really helpful as always. He even checked another issue for me and reported back to get someone out. Always willing to help.

Nimisha · 20 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good afternoon Nimisha, Thank you for taking the time to leave a review, we really appreciate it! We are delighted to hear that Jeff was efficient and friendly! Best wishes,Strata

4/5

Trustpilot

Jeff did a fantastic job for us

Jeff from Strata is good at what he does, he carefully repair the gaps between the slater boards and the wall. The job is fantastic and very clean.

Henry · 17 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Henry, Thank you for taking the time to leave a review. It is great new to hear that Jeff did such a great job repairing your home. We wish you all the best for the future! Many thanks,Strata

5/5

Trustpilot

Jeff help me to sort the stair

Jeff help me to sort the stair Thank you

Ming · 17 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hello Ming, Thank you for your review, we really appreciate it! It is great to hear that Jeff did a great job of fixing your stairs! Many thanks,Strata

5/5

Trustpilot

Jeff & Shane

Jeff & Shane, we're great. They changed the front door lock mechanism fast and efficiently and were super friendly.

Mrs · 17 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning Helen, Thank you for your review and kind words towards Jeff and Shane, it is fantastic to hear that they were fast, efficient and friendly! Many thanks,Strata

5/5

Trustpilot

Fab service

Barry and Jeff attended for a leak in the Ensuite. They identified the issue and got it sorted. Great service

Nimisha · 17 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning Nimisha, Thank you for your review and kind words towards Barry and Jeff, it is great to hear that they were so efficient. Many thanks,Strata

1/5

Trustpilot

Anyone reading this considering buying…DONT

Anyone reading this considering buying a house , please come to the kudos site and see the state of the place after 5 years, and if you are happy to live where articulated lorries and trucks pass by your house all day everyday, where paths and roads are dug up, filled and dug up again ,all the while still not anywhere near finished, where you like to have your windows covered in dust from works being done and redone again, and also like the sound of construction and mainly destruction all day this is definitely the place for you. To get a view of the customer experience just read the reviews where they cant even bother replaying to people who have legitimate reason to complain and they send a copy and paste reply. I strongly advise you to avoid and dont buy.

Joe · 13 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Joe, Thank you for taking the time to leave a review and for raising your concerns with us, we take your feedback very seriously and we have taken this on board. Please be assured that the team are working hard to ensure any work carried out at Kudos is done efficiently and to a high quality. We take every piece of feedback into account and strive to deliver the best customer service possible. Please don't hesitate to reach out to our customer care team if you have any further concerns or questions, they will be more than happy to help! Best wishes,Strata

5/5

Trustpilot

Venice Attraction site

We moved into our Venice on the Attraction site three years ago. Although we’ve had a lot of after sales jobs (some of which were highlighted in an end of warranty survey), we have worked closely with Strata and they have all been rectified. James in particular has gone above and beyond expectations to help us, and to ensure we received the best possible care. We absolutely love our home, and would highly recommend Strata to anyone who is thinking of purchasing a house from them.

Andy · 11 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hello Andy, Thank you for your review and positive feedback towards James, we will be sure to pass on your kind words! It is brilliant news to hear that you love your beautiful home and are settling well into the community. We wish you many more happy memories in the future! Best wishes,Strata

5/5

Trustpilot

Minor Snags

Strata have been incredibly helpful throughout the snagging process.As with any new build property, there are going to be snags. All ours snags have been minor and once raised, brilliantly sorted by Nikki and team.Special mentions to Jeff and Malc who have both been excellent in their customer service, knowledge and skills. They've been out today to sort a threshold bar and replace a kitchen door; they were friendly, efficient, and just generally lovely! The follow-up service they provide is second-to-none

Katherine · 11 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning Katherine, Thank you for taking the time to leave a review and for your kind words towards the team, we really appreciate it! It is fantastic news to hear that you have had such a great experience with us! We wish you many more happy memories in your beautiful new home! Best wishes,Strata

1/5

Trustpilot

Avoid Strata dream Hull

This company will do anything to sell you there properties and then when they have your money they do not care about your happiness. We visited dream Hull to view the show home , but we had a concern over the affordable housing ie rental property Previously 5 years ago we bought a new keepmoat house on Southcoates Lane , affordable housing was mix with purchased property and we had nothing but trouble with anti social behaviour. So our main question when looking at dream was , where are the rental properties or social housing. We were told all these were separate and not mixed with purchased property. We chose a house and went ahead , fast forward to moving in June 23 , we then find out that half the street has been sold to 13 group and Hull city Council. One of the properties has 10 occupants. We are extremely upset by the way strata told us there wouldn't be rentals down our street and now there is lots . They say anything to get the sales and then di the opposite. We have contacted strata but they are not prepared to do anything basically saying we can sell our houses to who we want . Please avoid this site , lies for sales . Update they've come back saying they haven't had any reports of anti social behaviour, what do they call a house being burnt down and having to be completely rebuilt, also kids at night knocking down all the fencing at night ,which was reported . This company just lie , as to support offered we've received nothing.

Russell · 10 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning Russell,Thank you for sharing your feedback and for raising your concerns with us. We are aware that you have already been in contact with our Head Of Sales for the Yorkshire region, who has provided you with a detailed explanation of the situation and offered her assistance.Regarding your new home purchase, it's important to note that during that time, our partnership with Hull City Council was still in progress, and the information we provided about our affordable housing options was accurate and reliable at the time. We take great care in ensuring that our customers receive correct and transparent information at all times.We understand your concern regarding anti-social behaviour and please be assured that we take your matters seriously. Currently no reports of anti-social behaviour have been received from our development, however, your concerns are important to us and we are committed to assisting you to the best of our abilities. Please don't hesitate to reach out to us if you have any further questions or require any additional assistance.Many thanks,Strata

4/5

Trustpilot

Love our new house

Love our new house, the layout is perfect for our family. Any problems with the build have been addressed and sorted promptly. Jen in the sales office has been fab and has answered all our questions and is an asset to Strata.

D.Stevens · 8 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Good morning, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you have had a great experience with Jen and that you are settling into your beautiful new home! We wish you many more happy memories in your new home. Best wishes,Strata

5/5

Trustpilot

Sort out the stair

Rating only, no written review.

Ming · 5 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Ming, Thank you for your review! We wish you all the best, Many thanks, Strata

5/5

Trustpilot

Jeff is the best!

Jeff was very polite , helpful and went above and beyond to advise us on tips and also filled in some holes for us . He was quick and efficient with all the jobs . Nice man , we felt like he really cared about house. Thank you for sending Jeff our way!

Lyndsey · 4 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hi Lyndsey, Thank you for your review, we really appreciate it! We are delighted to hear that you had such a great experience with Jeff during his visit to your home, we will be sure to pass on your kind words! Best wishes,Strata

5/5

Trustpilot

Jen at the Beverley Office was…

Jen at the Beverley Office was extremely helpful from start to finish . Nothing was ever too much and she always promptly replied to any queries / requests I made .

Chris · 4 October 2023 · Strata Shirland

Agent replied · 14 June 2024

Hello Chris, Thank you for taking the time to leave a review. It is fantastic news to hear you had such a great experience with Jen at Anthem, we will be sure to pass on the kind words!Best wishes,Strata

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Questions about Strata

Which Strata office has the most reviews?

Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.

Where are the Strata offices?

The three Strata offices, by town:

  • Bolsover: Marlpit Lane, Bolsover, S44 6WH
  • Leeds: Seacroft, Leeds, LS14 6FU
  • Shirland: Park Lane, Shirland, DE55 6BH

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