Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHad some small repairs which needed…
Had some small repairs which needed doing. Had a fantastic experience with Barry who came on time, identified the issue immediately, and worked quickly and effectively to resolve this. Barry was very friendly, let me know exactly what was happening and what his next steps were including a time frame and what I should expect after he left (paint drying etc).
Thompson · 29 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi Samantha,Thanks for taking the time to share, we're glad you had a fantastic experience with Barry!Many thanks,Strata
★★★★★ 5/5
Trustpilota very well mannered and polite…
a very well mannered and polite gentleman did the jobs he came to do with no fuss and then told us what to do with the issues that had arisen inbetween his name was david innes thankyou
Diane · 28 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi DianeThanks for sharing, we're so glad David has made another good impression!Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff on the Dream Strata Estate is so…
Jeff on the Dream Strata Estate is so helpful. He has sorted out the snagging, always on time and super clean and tidy when working. What a lovely chap. Thanks for all your help.
Sophie · 26 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi Sophie,Thanks again for sharing, really glad Jeff made a great impression!Many thanks,Strata
★★★★★ 5/5
TrustpilotMalc Tall identified few issues and…
Malc Tall identified few issues and sorted most of them. He promised to return to paint the unfinished job. Excellent workmanship. Many thanks Malc.
Sanjay · 24 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi Sanjay, Really glad to hear Malc did a great job on your home, thanks for sharing!Many thanks,Strata
★★★★★ 2/5
TrustpilotKitchen nice looking but not functional
We have been happy to buy home from Strata at start. We have been told a lot of good stories about customer care. All was fine until we have moved in. We can not complain about minor issues to be resolved (after while) but we continue have an issue with our kitchen hob extractor. Which for me not fully working kitchen is major issue.The way how kitchen has been designed is not effective enough to get all steam from cooking out. The result of this not effective design is after one year of living here is minor swelling of cupboards above hob, turning hob while cooking due dripping water back down from cupboards and in long term potential mould development and further damage of kitchen. Obviously more homes has same issue speaking to people even on other sites but we are constantly told no one else does.Feel like I don’t have any support from builders and leaving me with malfunctioning kitchen. Complain department resolution is to open window and use lids while cooking. Which this decision to get out from Strata was taking 1 year. Well I should not need to open window while cooking when I have good extraction, and all the time I can not use the lids unfortunately. Even Neff engineer came in and said it is obvious it’s not effective as this kind of high condensation is happening. The additional extraction fitted next to door from kitchen is not taking steam out as it’s too far away. Kitchen needs extraction out directly. I feel hopeless and I know I will not get anywhere with this company. It will mean for me save additional money and buy more effective extraction or pay someone to do me extraction to outside. It’s just warning for another buyers to be aware kitchen looking good but it’s absolutely useless for people cooking a lot like in my house. And it’s a shame all as we otherwise love our house. But all this made it all bitter at the end. it was even verbally confirmed by Ali, site costumer care person, as she has seen it while cooking on her visit and she said this dripping water is not normal! I have used my life savings to buy house from you guys so you actually should care more about your houses and costumers on every level. Not to make us feel like we don’t know what we talk about when obviously we do.One year later and kitchen in same situation, nobody ever got back to me. And from conversation with another homeowner on site everyone has same issue with kitchen extraction. Despite an engineer from Neff confirmed it’s not suitable for our kitchens they not doing anything to resolve this problem.
Iva · 23 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello Iva, Thank you for your review and for raising your concerns. We can confirm that this matter is currently under investigation internally with our teams and an update will be provided shortly. Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff took my stairs from Creaky to Sturdy
Jeff came to resolve an issue today with my stairs and I’m glad it was Jeff that showed up. All round exceptional service from him, he arrived early, fixed the issue and cleaned up after himself promptly with no distractions or concerns.Thanks for sorting everything out Jeff!
James · 22 February 2024 · Strata Leeds
Agent replied · 15 June 2024
Hi James,Thanks so much for sharing your experience of Jeff's work, we're glad he sorted everything out for you!Many thanks,Strata
★★★★★ 5/5
TrustpilotDavy Clark - Promise Bolsover
Davy Clark - Promise BolsoverVery helpful and handy, nothing was to much trouble and completed all works in good time and to a good standard.
James · 21 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi James,Thanks for sharing your experience, it's great to hear that Davy completed all works in good time and to a good standard!Many thanks,Strata
★★★★★ 5/5
TrustpilotDavy Clark - so helpful!
Davy Clark (strata engineer) was so helpful. We had a problem with our boiler and radiators and being a first time home owner I wasn’t sure on how to fix it. He came around, fixed all the issues we were facing and showed me what to do for next time if there was a problem. He was amazing and a great asset to Strata.
Eve · 19 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi Eve,Thanks so much for sharing your experience with Davy, really glad to hear he made a great impression!Many thanks,Strata
★★★★★ 1/5
TrustpilotThe managing director should resign
The managing director Sara Costello should resign. She is heading a very poorly run company that are totally incapable of delivering any sort of customer service, shows total lack of empathy and is quite frankly useless. She is a disgrace. Read all the damming and factual truthful reviews below rated 1 star. These aren’t just blips and some mediocre frustrations. Elegance in Ackworth is STILL no where near finished !! They are moving goal posts constantly and have a main spine road into the estate full of pot holes, crumbling curbs and tarmac , raised iron works. It is far more suited to 4x4 vehicles. Don’t believe anything they say. Action speaks louder than words and sadly strata are masters of inaction and shoddy communication. They should be taken through the justice system for their breaches in contracts and deadlines. Please can someone take over this company and turn it around to finally deliver results that result in satisfaction and happy customers and places where communities can be proud to live. If you are contemplating purchasing a house on an estate under development by this cowboy company do your self a favour a look elsewhere.
Matthew · 19 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello,Thank you for taking the time to leave a review and for raising your concerns.We have sent another letter to all residents on Tuesday 13th February, with an updated schedule of works to complete your development. We have been communicating regularly and have been honest and transparent around any challenges we are facing. We are committed to completing these works and apologise for the inconvenience and frustrations the delays have caused.Many thanks,Strata
★★★★★ 1/5
TrustpilotHopeless management to complete a development
More delays with completing the Elegance development.After a 'comprehensive' timetable detailing the completion of works schedule was issued just a few months ago at the end of 2023 we have now been advised the work won't be finished for another five months beyond the original estimate.It would appear Strata can't manage customer expectations any better than they can manage a completion of a development that's currently in a really poor state of repair.
Gavin · 16 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello,Thank you for taking the time to leave a review and for raising your concerns.We have sent another letter to all residents on Tuesday 13th February, with an updated schedule of works to complete your development. We have been communicating regularly and have been honest and transparent around any challenges we are facing. We are committed to completing these works and apologise for the inconvenience and frustrations the delays have caused.Many thanks,Strata
★★★★★ 5/5
TrustpilotThe two chaps carrying out the job…
The two chaps carrying out the job (Jeff and Malc) were really professional and polite.They treat my house as a home and not a place of work/building site. They were able to carry out the job with minimal disruption to my working day (as I work from home) and they left everything really clean and tidy on departure.
Brogan · 15 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi Brogan,Thanks for sharing your experience, it's good to hear Jeff and Malc were professional and polite!Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff and Ryan came to sort out some…
Jeff and Ryan came to sort out some snags for me with my new house on the Dream site. Really helpful and polite chaps. Sorted out the issue with no fuss. They were both also very patient with my rather chatty dog!
Sophie · 14 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi Sophie,Thanks again for sharing your experience, really glad the guys were helpful and polite!Thanks,Strata
★★★★★ 1/5
TrustpilotFuture customers be cautious!
For any future customers, I'd suggest scrolling down to look at the 1 star reviews from Elegance/Instinct site in Ackworth. Road's are still unfinished and a state to drive on. Causes damage to cars and makes it dangerous to drive on. Pavements aren't complete so wheelchair users have to go in the road. Even a government minister naming their company in the House of Commons doesn't force Strata to finish their work.When Strata saw that the community had enough and started posting reviews on TrustPilot, they clearly went into damage-control mode and rushed to send two letters of how they planned to finish the roads. Have we heard anything since? Of course not. They're already behind on that timeline and we've not heard anything for months. The 5 star reviews you'll read are all from customers who have just moved in or have had good maintenance experience. We did the same - however once the excitement of moving into a new home wears off, I'd be interested to see how these reviews change after their 2 years of maintenance is up. It's really not on - just sort it out.
NA · 14 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello,Thank you for taking the time to leave a review and for raising your concerns.We have sent another letter to all residents on Tuesday 13th February, with an updated schedule of works to complete your development. We have been communicating regularly and have been honest and transparent around any challenges we are facing. We are committed to completing these works and apologise for the inconvenience and frustrations the delays have caused.Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff and Malc refit the front door
Jeff and Malc refit the front door and replaced it due to the door not fitting properly. Amazing job and the only things which have been sorted out from our Strata purchase has been done by them.
Michael · 13 February 2024 · Strata Shirland
Agent replied · 14 June 2024
Hi MichaelThanks so much for sharing your experience with Jeff and Malc, really glad to hear they did an amazing job!Many thanks,Strata
★★★★★ 5/5
Trustpilotoutstanding service
As another example for outstanding service , Jeff and Malc has been so wonderful to sort out the problems i have with stairs and landing..so pateint and perfection towards the work. Which says all about strata.Thank you starta again.
Prudhvi · 13 February 2024 · Strata Shirland
★★★★★ 5/5
TrustpilotJeff was great, fixed our doors with no fuss
We had an issue with our front and patio doors with drafts and catching when opening/closing. Jeff came out and solved the problems with minimal fuss. Also helps he’s a nice guy and the type of person you’re happy to have in your home.
Adam · 6 February 2024 · Strata Shirland
★★★★★ 5/5
TrustpilotHad some snags to do and couple…
Had some snags to do and couple concerns but Jeff and Karl went beyond and report all for us and schedule next appointment day for fixing everything. Happy with quality of ending. Highly recommend thouse gentlemens.
Bartosz · 6 February 2024 · Strata Shirland
★★★★★ 1/5
TrustpilotAbsolutely horrendous company.
Absolutely horrendous company.Been here since june 23. Terrible water damage leading to flies in the bedroom, mould, collapsed drive, badly fitting door- which strata are ignoring the manufacturer advice of needing a new one due to strata twisting the door frame to make the door fit, causing a gap. Damage to property they wont replace and then when the windows leak they tell us to move the bed and get a bucket!Customer care are a joke!Ive replied to your email the day you emailed and still awaiting a response.?!?
Laura · 31 January 2024 · Strata Leeds
Agent replied · 15 June 2024
Hello Laura, Thank you for taking the time to leave a review and for your feedback. We sincerely apologise for any inconvenience caused regarding the issues raised in your home, please be assured this is never our intention and it is important to us to get this resolved. Please contact Trustpilot@Strata.co.uk with your Full name, Development name and plot number and we will investigate this matter further. Many thanks,Strata
★★★★★ 1/5
TrustpilotI have reserved property in kudos
I have reserved property in kudos, LS14 6FU. Website says that the offer is 10k if reserved in January. I reserved it. However the advert also said that on top of this if booking "Madrid" there will be wardrobe fitted in master bedroom and property will come with integrated appliances. I have screenshot of advert as well. Either advert was made incorrectly??
S · 30 January 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello,We are sorry to hear you feel incorrect information was received around our £10,000 offer. So that we can investigate this further, please can I ask you to send the screenshot of the advert mentioned, along with your full name and plot number to Trustpilot@strata.co.uk?Many thanks,Strata
★★★★★ 5/5
TrustpilotExcerllent customer service
Barry came to finish a job from a recent leak. Barry was very warm and friendly. He completed the work to a high standard. Can't thank him enough!
Mary · 29 January 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello Mary, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that Barry did such a great job. Best wishes,Strata
★★★★★ 5/5
TrustpilotGreat customer service
Barry came to sort my nail pops. He was so friendly and helpful with questions I had about future maintenance when I no longer have customer care.The work was carried out to a high standard.Really pleased.
Amy · 29 January 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello Amy, Thank you for your review and kind words towards Barry, it is great to hear that he is so friendly and helpful. We wish you many more happy memories. Best wishes,Strata
★★★★★ 5/5
TrustpilotExcellent Customer Service
Jeff attended our property to fix a problem. He was very helpful, friendly, tidied up after himself. Nothing was too much trouble and answered all my questions.
Catherine · 26 January 2024 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Catherine, Thank you for taking the time to leave a review, we really appreciate it! It is great to hear that Jeff was helpful, tidy and friendly. Best wishes,Strata
★★★★★ 5/5
TrustpilotReally impressed with strata in…
Really impressed with strata in general. Jeff came out today just before our two years and fixed any nail pops and general decor. Great service
Adam · 26 January 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello Adam, Thank you for your review and for your kind words towards Jeff and the rest of the Strata team. We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotBrilliant workmanship
Malc & Mally just been & fixed the front door & repaired the bedroom floor from creaking ! Strata need more guys like these two working for them , great service and 1st class workmanship. It’s taken quite a few emails to get this done but sending these two made up for it ! Thanks guys
Peter · 23 January 2024 · Strata Shirland
Agent replied · 14 June 2024
Hello Peter, Thank you for your review and kind words towards Malc and Mally. It is fantastic to hear that Malc and Mally carried out such a great job in your home - they really are the dream team! Best wishes,Strata
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