Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service from Barry!
Great service, always go above and beyond.
Hi Miss Hindle, Thanks for taking the time to review Barry's recent visit, great to hear he always goes above and beyond! Many thanks,Strata
4/5
TrustpilotMalcolm and David were very helpful
Malcolm and David were very helpful. They were friendly, efficient, and tidy. Snags were sorted to a good standard.Strata had confusing guidelines on what qualifies as a snag.
5/5
TrustpilotBest customer service
Today i had a visit from Jeff and LesWonderful guys , taken care of the issue and very patient to listen about the problems and understand.Resolved all issues i had reported.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleNice new build
5/5
TrustpilotDavid Innes attended my house to fix the stairs
David Innes attended my house to fix the stair string, It had cracked very badly & was a real eyesore. He completely removed the beading, adjusted it, resealed then painted it. His work was thorough, considerate, cleaned up and David was very polite
Thanks for sharing your experience, it's great to hear David did a good job!
5/5
TrustpilotSnagging sort out
This review relates to Jeff, Karl & Les who have been back to our house a few times to address snagging items. They are professional, clean and great to work with. Unlike the Head Office staff including the CEO/MD don’t care about the customers.
5/5
TrustpilotJust had Barry to adjust my door
Just had Barry to adjust my door. He did A great job. What a lovely, lovely fella.
Thanks for sharing your review, great to hear Barry was lovely and did a great job!
5/5
TrustpilotExcellent job fix
Barry came to fix my sliding wardrobes, he was lovely and did an amazing job. - Verve Castleford
Thanks for sharing you experience! So glad to hear Barry did an amazing job!
1/5
TrustpilotAnthem (Beverley) - Roads and Paths
We are back in this place again, for a number of weeks remedial repair work was being undertaken at the Strata Anthem site in Beverley. Now spaces are returning to a worse condition than before! Interestingly the areas around the show homes are looking 'okay' but not great, come on Strata you are better than this and for the price customers pay they deserve better than this. Highlights for prospective customers:- You car will be damaged due to potholes, missing kerbs and exposed ironworks. You will have to claim via insurance and your premiums will increase.- Safety signage is missing across the site, you will have to walk in the road with vehicles including construction traffic.- Applebridge (groundworks company) will speed, play loud music and drive in a manner not fitting of a public space.- Your drive will be blocked in with no notice by contractors.- The green space (play park) shows no sign of moving forward.- The railway bridge shows no sign of moving forward.- Litter on the site is quite high compared to other sites, it will get stuck in YOUR planting and be your responsibility to remove.- Communal lawns are in a poor state and have been for over one year.- Foot paths have a lot of trip hazards (pot holes, dips, exposed plastic, barriers).#MyStrataStory #Strata #MyStrataNightmare #HomesThatMakeTheHeartDrop
1/5
TrustpilotMisleading sales team
The sales team tell you in that the handover term state that payments to the site management company will happen when the site is finished. 1 year into moving, with development still going on and meadfleet hit us with charges. This is a widespread problem across the whole verve site with ever resident saying they have been told the same thing.Read every page of the terms and conditions because what your being sold is not what your signing for. Watch out for unfair and deceptive sales tactics
Hi DanielThank you for taking the time to leave a review and for raising your concerns. Our Experience Managers are unable to provide any confirmed dates for the management company handover at the time of reservation.There is no documentation which states that the payments to the management company will begin when the development is complete.Similarly, at the point of contract, we cannot give specific dates for handover, which is clearly shown in section 3 of your Deed of Covenant.As confirmed in the communication from the management company, Meadfleet, to all residents on your development in January 2024, an appropriate part of the land has now been transferred from Strata to Meadfleet for management. Whilst we are still constructing in some areas of the development, the areas which have been handed over to Meadfleet are complete and this is what the charges are being paid for at this time.Many thanks,Strata
5/5
TrustpilotJeff and mal replacing garage lock
Jeff and mal replacing garage lock, yet another great experience with them.
Thanks for sharing your experience, so glad Jeff and Mal did a great job!
5/5
TrustpilotKarl and Jeff are so good!
Karl and Jeff. Dream Estate HullAs usual excellent service from the Strata team Karl and Jeff. So friendly and helpful. Nothing too much trouble.
Hi SophieThanks for sharing your experience, Karl and Jeff will be so happy to hear they made a great impression!Many thanks,Strata
1/5
TrustpilotShocking after care
I'd suggest potential customers come and visit the Elegance site in Ackworth! Roads are unfinished and causing damage to cars. Strata refuse to pay out and tell you to claim on insurance, thereby bumping up your insurance premium. Community Centre still unopened, the green is a pile of weeds and the communal areas that Strata are meant to attend are overgrown. We were promised 'Houses that last'.....our front door broke and wouldn't open. Nevermind the clear safety concerns, Strata refuse to cover the cost to fix it. Aftercare responses are cut and pasted. The whole estate has had drainage issues, unofficial word is that this is why the council has refused to take over the roads from Strata. You call the emergency line and they've never heard of Elegance....The positive reviews you'll see are all for Snagging maintenance - the guys who do this are the only good thing about Strata. However, it begs the question...if the only positive reviews are for Strata fixing things, shouldnt these issues have been sorted before people actually move in?
Hello, Thank you for taking the time to leave a review and for raising your concerns. We have been communicating regularly and have been honest and transparent around any challenges we are facing to complete your development. Works have re-commenced on your development today and we are committed to completing all remaining works as soon as possible. We apologise for the inconvenience and frustrations any delays have caused.The transfer of ownership of the Community Centre is in the final legal stages which we are pushing to complete next month.In relation to our emergency line, this is used to manage emergencies outside of business hours for our customers within warranty. On this occasion, the out of hours team would have advised that your property is not within warranty and you would need to contact our Service team within business hours.Many thanks, Strata
5/5
TrustpilotBrilliant customer service.
Had a couple of minor issues within the property. Starta arranged for these to be fixed fairly quickly. Jeff arrived on the date arranged. He was very friendly and polite. He explained what he was doing to fix each issue. He even sorted some of the grout in the bathroom that had a bit of paint on that wasn’t on his list. Very professional.
Hi Ash, Thanks for sharing your experience with our Service team, that's great to hear Jeff was very professional and friendly.Many thanks,Strata
5/5
Trustpilotdavid innes came done the job and was…
david innes came done the job and was polite and answered our questiones clean and professional as per usual job well done
Hi Diane,Thanks so much for sharing your experience with David, really glad to hear he was professional and polite.Many thanks,Strata
5/5
TrustpilotJeff and Karl snagging works
Jeff and Karl came to our property to carry out some 12 months defects work. They arrived at the agreed time, worked quickly and carefully, and got everything sorted much more quickly than we expected.Great couple of lads, couldn't fault the effort or their attempts to do a good clean job. Many thanks for the efforts but if Jeff ever needs to come back give me warning to buy a tea urn to keep him going 🤣🤣.
Hi Ian,Thanks for sharing your experience, and for keeping Jeff in cups of tea! Many thanks,Strata
5/5
TrustpilotAttentive, hardworking & problem solving. Thank you Jeff
Jeff has been to our property a couple of time, his workmanship, attention to detail and over coming problems has been great. He’s let us know the process of what he’s doing finding the best solution and leasing with strata for the next steps that needs to be carried out. Jeff has a great can do attitude towards his work and takes pride in making sure the job is done correctly. We are all quick to moan when someone has done something wrong, and for us we have had some poor workmanship done in our home. but Jeff really is a credit to strata from start to finish he’s been such a help and finally we feel we can see things coming together. His positive attitude and customer service has been great. So we’d just like to say a big thank you for the work Jeff has carried out on our home.
Hi Jodie,Thanks for sharing your experience with Jeff, it's great to hear he has impressed you time and time again. He will be so happy with your review!Many thanks,Strata
1/5
TrustpilotDisgusting customer care
Disgusting customer care! We paid to reserve a plot and sent in the completed signed form and from there completely nothing happened (the form was not processed, however we knew nothing about this after multiple phone calls and going into the office) we was waiting nearly two weeks to eventually get to the bottom of it and be told the house had now been purchased by a company! Misinformation, lack of communication we are absolutely appalled by the service we have received and now completely have no trust in the company anymore!
5/5
TrustpilotNo fussing, on with the job.
No fuss, straight to fitting exterior door, good knowledge and went the extra mile to fill skirting on stairs ready for painter . Thanks to Jeff & Karl at Strata.
Hi Richard, Thanks for taking the time to review Jeff and Karl's work, great to hear they went the extra mile!Many thanks,Strata
5/5
TrustpilotWell done of Jeff Pitman
Rating only, no written review.
Great to hear you were happy with Jeff's work!Many thanks,Strata
5/5
TrustpilotA workman who cares
Such awareness of someone coming into our home to rectify things left in a shoddy manner by the builders. Barry took real care of our home. He was helpful and took time to make a good job that we and he could be proud of. We no longer have a badly fitting door or holes and bumps in our ceilings. Thanks so much.
Hi Jack,Thanks so much for taking the time to share your experience, we're so glad that Barry took real care of your home. Many thanks,Strata
1/5
TrustpilotAftercare is shocking
Aftercare is shocking! 5 years since we moved in and the supposed 'green spaces' are still mounds of mud. How hard can it be to lay some turf or a bit of seed! Better still we are now paying maintenance charges for the mud.Hardly the luxurious dream you are sold.
Hi Rebecca,Firstly I am sorry you feel the experience hasn't been the luxurious dream you were sold.The development and maintenance of green spaces was handed over to the management company, Meadfleet, and is their responsibility to maintain as part of the agreed plan that you are paying the charges for. You will need to contact them directly to determine a resolution.Many thanks,Strata
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.
