Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotHi…we recently
Hi…we recentlyComplained about strata not finishing our garden as promised , despite promise after promise. We are pleased to say that strata responded immediately after our trust pilot review and our garden is finally finished. Have to mention Maggie from strata in customer care , who has always been very responsive friendly and straightforward.Thanks Maggie.!
Carol · 2 October 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Carol, Thank you for your review. It is great news to hear that you have had your garden issues rectified quickly and that you had such a great experience with Maggie from Customer Care. Many thanks,Strata
★★★★★ 5/5
TrustpilotUnbelievable Jeff ( amazing at his job)
Jeff was amazing at his Job, he was quick efficient and extremely professional both personally and skill. Our stairs now look a million dollars. Nice to see someone take pride in their work these days! Thankyou Jeff simply unbelievable! Lol
Glen · 1 October 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Glen, Thank you for taking the time to leave a review and for your kind words towards Jeff. We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotStrata Kudos 2 development in Leeds -
Strata Kudos 2 development in Leeds -A lovely man named Jeff from the site came out to our house today to do some repair work after a recent leak. Jeff is so chirpy, friendly and helpful, it was an absolute pleasure to have him here 🙂Shout out to Maggie Leach too, she is very on the ball, and always tries her best to help no matter what the problem is 🙂
Leah · 29 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Leah, Thank you for taking the time to leave a review. It is fantastic to hear that you have had such a brilliant experience with Jeff. Best wishes,Strata
★★★★★ 5/5
TrustpilotFixed door
One of Strata's joiners came to sort out the front door. His name is Jeff. Sorted the door really quickly and very profrssionally even though others have previously not been able to sort the issue, he identified that the door was at the maximum adjustment and so would have to be realigned. We have had very few issues with our new home since moving in. I'm sure if Jeff had hung the door in the first place it wouldn't have needed sorting, but glad it has been done and grateful to Strata for sorting any issues promptly.
Alex · 28 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Alex, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you had such a great experience with Jeff, he is certainly an asset to the team! We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotBarry was great came and did some…
Barry was great came and did some repairs was friendly & polite and was quick and efficient.Great service.
Alison · 27 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Alison, Thank you for taking the time to leave a review, we really appreciate it! It is amazing news to hear that you have had such a brilliant experience with Barry. We wish you all the best for the future! Many thanks,Strata
★★★★★ 5/5
TrustpilotBarry is Number 1 Legend
Barry, once again amazing. Not a bad word about Barry he is just a legend! Customer service - fantastic Jobs he works - smashes them fantastic Overall - legend Barry Came to put a new latch on the back gate and ended up doing another job which was booked in months ago. Always a good laugh and lovely man to speak too. I love it when company sends Barry round because I know the job will get done correctly! Thank you.
Emma · 27 September 2023 · Strata Leeds
Agent replied · 15 June 2024
Hi Emma, Thank you for your review and feedback towards Barry. We will be sure to pass your kind words on to the team! It is fantastic to hear that you have had such an outstanding service with is. We wish you all the best! Many thanksStrata
★★★★★ 1/5
TrustpilotWe have lived in our home for over…7 years
We have lived in our home on Elegance Ackworth for over seven years. When we purchased was told the roads and pavements would be finished in two years. There would also be speed humps on Turnberry Avenue, benches on the green and here we are nearly eight years later all we have to show for it is an unfinished green space and community centre, roads that are not fit for purpose and dangerous pavements and the last workmen we spoke too said no traffic calming measures were planned. A grey metal pole that had a delivery sign on it has been abandoned in the ground on the green open space. We also have an issue outside our house where water collects making a deep puddle every time it rains so when cars speed through it our car/drive get soaked and anyone that happens to be passing.The estate is nothing like the promotional video and plans we were shown during purchasing. Very disappointed
Mrs · 27 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks, Strata
★★★★★ 5/5
TrustpilotMike tall
Mike tall - Mike was polite and friendly when he arrived. He went over all the jobs he was here for, completed all jobs with minimal interruptions and to a high standard
Chris · 26 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi Chris, Thank you for taking the time out of your day to write a review, we really appreciate it! It is fantastic news to hear that you received such brilliant service! Many thanks,Strata
★★★★★ 1/5
TrustpilotEmail after email with little response
Email after email with little response, 3 years in our home (the last to be sold) and still the roads and surrounding area are a mess. Our cars are taking a hammering each and every day! I’ve had three lots of damage to my car since living here and you take no responsibility. You have now started to act given the volume of poor reviews, but that shouldn’t have to happen! I am still waiting for your QS team to confirm why the land in front of my home isn’t hardcore as per the plans and instead left as an overgrown mess for us to maintain at our expense!!Sort it out Strata!! We didn’t pay 1000s to live in an eyesore! You’ve got our money, now you don’t care.
Jaclyn · 26 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 2/5
TrustpilotDrain issues
Strata failed to rectify drain issues - every time there is heavy rain I get terrible toxic smells in my property - this is after 5 years!
Kathleen · 24 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hello Kathleen, Thank you for your patience whilst this has been investigated further. We can see that drainage work has previously been carried out at your home including a camera scan however no issues were found at the time. Our teams are currently working through the communal drainage works at Elegance which may rectify any concerns. For further assistance, please contact our customer care department and a member of the team will be happy to help. Best wishes,Strata
★★★★★ 4/5
TrustpilotBigger than expected, helpful sales teams
Looking for a new build and came across 2 Hull sites, Shireen at Attraction was very helpful as was Betty at the Dream site. We were shown a good range of houses, all were bigger than than the average new build. We’re planning on buying so hopefully we won’t experience the issues reported by other sites once construction is finished.
Jackie · 23 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Good afternoon Jackie, Thank you for your review and kind words towards Shireen and Betty. We are delighted to hear that you have had a great time visiting our Attraction and Dream developments. We wish you all the best on your new home journey! Many thanks,Strata
★★★★★ 1/5
TrustpilotAbandoned estate with no sign of accountability
The estate looks and feels abandoned by Strata. Roads are unfinished, uneven and you need to invest in a monster truck to drive up and down turnberry avenue without being thrown all over your car. The corner on turnberry avenue is one of the worst corners I've ever witnessed, an accident waiting to happen. The walkway at the side of the road is just as wide as the road itself and makes it tight for vehicles to pass each other, especially given it's a blind bend. The path on the main green also requires tarmac as the hardcore / stones you've put down in the past looks "ok" for a couple of months then as it get used it quickly turns shabby, as it's a short term solution.We, as residents have been promised the earth that this will be fixed or resolved and the roads will be covered in tarmac etc etc with no definitive timescales. It's evident now that our patience as a community is wearing thin; hence the numerous amounts of recent feedback. We've spent millions and millions of our hard earned money buying the 100s of properties at Elegance. It'd be great if you could resolve ALL the outstanding issues at site and take the feedback and concerns from your residents seriously. Now Strata, over to you....
Dean · 23 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 5/5
TrustpilotAttraction - Hull
Been Living in the property for around 3 months now. Apart from a few snags here and there no issues at all. From our first meeting to the help after completion there has been no issues at all. Lorna and James have been particularly helpful and we can have no complaints!
James · 23 September 2023 · Strata Shirland
Agent replied · 14 June 2024
Hi James, Thank you for taking the time out of your day to leave a review, we really appreciate it! It is fantastic news to hear that you are settling into your beautiful new home well and that you have had such a great experience with Lorna and James. We wish you many more happy memories in your new home. Best wishes,Strata
★★★★★ 2/5
Trustpilotroads not sorted after 2 years…
Once strata had sold all the houses on the estate they left almost instantly leaving the roads a complete mess. The estate has been complete for 2 years now, but still not sorted the roads or pavements. Email and call, just get told they are on with it, get sent letters saying top priority but must think we was all born yesterday, never see anyone on site. Complete jokers !!!! House itself had no real issues but frustrating once they have as much money as they can they jog you off
Rhys · 23 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 2/5
TrustpilotHazardous roads and poor quality green area
Strata AckworthStrata promise prestige luxury homes and a high quality build, we have paid an arm and a leg to own one of these houses on top of the extras that we requested (equating to £10k extra) the kitchen is thrown together with the cheapest materials, the appliances are cheap and not very cheerful. The garden was a metre difference incline from back doors to bottom of garden. We have thankfully turned the property into a higher quality place to be using additional spending. The roads are in a horrific state, paths are incomplete and hazardous, cars are having to park outside their homes in busy parts of the road, creating near misses and poor visibility. If Strata were to provide adequate parking spaces and widen the corner on Turnberry Avenue in order to improve visibility this would be extremely useful, the Strata estate is a busy bustling place and there are so many children on the estate, I fear an awful accident is waiting to happen. In addition, the green areas are full of huge rocks among the grass, and in no state to be used. We simply wish to see some high quality improvements and care from Strata in our neighbourhood.
Lea · 22 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 1/5
TrustpilotDo your jobs !
Help the ackworth residents finish our site! We want dates and completion times. Not letters with more promises!
Homeowner · 22 September 2023 · Strata Leeds
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 1/5
TrustpilotTake your money and then leave the…
Take your money and then leave the development a mess. No roads surfaced. Parking spaces appearing outside people's homes, broken promises time and time again only to be fobbed off blaming other companies. Our local MP has now had to get involved and raise this in parliament. Beware of this house builder.
Mike · 22 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 1/5
TrustpilotAckworth deserves to be finished correctly
When even the local MP is concerned about the state of the unfinished project by Strata it's time to question when the work is going to be finished. For months Strata have suggested they are doing something but the tumbleweed is moving faster along their bumpy road than the workmen. The main road into the Strata estate in Ackworth is a mess. It's so far from the curb in one area they have made a ramp out of tarmac which is difficult to pass with a car on each side of the road. The community centre was built a while ago and seems finished but Strata continue to hold up allowing this to open. What good is an empty building? The area around the centre is full of weeds not grass and even though it's supposed to be an 'elegant' estate it looks displeasing. The road is also a hazard to cars, bikes and pedestrians. Come on Strata do your job and stop giving your company a bad name. #cowboybuilder #enoughonthefalsepromises #finishwhatyoustarted
Danielle · 22 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
★★★★★ 1/5
TrustpilotHoles in the ceiling and roads unfinished
The property is only 4 years old and had 2 leaks in the bathroom as this wasn’t plumber in properly, causing a hole in the kitchen ceiling.. I have read others on the estate also having the same issues..Poor finish to the property including kitchen shelf’s missing or left at the bottom of the cupboardsThe estate roads and community centre has not been finished, the roads are causing damage to cars and are unsafe for children and families that live on there. Very poor experience for a first time buyer
Lauren · 22 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotEmpty promises and lies
Promised updates, expected finish times for roads and community centres but all empty lies and absolute rubbish from Strata constantly.Tired of being told the same thing over and over.The copy and paste replies to reviews shows just how much this company cares.
Sophie · 22 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotFind another home builder
We have lived on the Ackworth site for 3 and a half years. From the day we got our keys Strata have been useless. We have cracked brickwork that happened one month after we moved in. We had to seek independent advice for the structural integrity of our house because strata couldn’t care less. Along with all the other “snagging” issues which were a constant battle to get rectified.We were in one of the last phases of the development and were told the roads would be finished as soon as the building work was complete. There has been no heavy machinery on site for months. We’ve now been told the playing field that was planned to be built next to the community centre is going to be a “wildflower meadow”. The residents have to pay an additional annual fee to maintain the public open spaces, only to find out the usable and accessible space is half the size it was planned to be and mostly made up of builders rubble, stones, broken fence posts and holes.Do better strata!
Stuart · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotDon't believe their deadlines for site completion
Strata house build is OK, certainly doesn't have premium finishes despite being marketed as such. And the carpets are about the cheapest you can buy. However, this wouldn't have been an issue was it not for the ever moving deadline on when the site would be finished, and now it's gone quiet. Unfinished roads, no community centre, and the green is largely rubble. This is Elegance estate in Ackworth.
Daniel · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotThe roads and drainage need sorting…
The roads and drainage need sorting ASAP. You have left site and left it in a mess.
KO · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotI do like leaving a good review but on…
I do like leaving a good review but on this occasion, that's just not possible. As many readers will have noticed from the recent poor reviews, this all comes down to the strata estate in Ackworth, which I have called home for the past 8 years. My house I have to say was finished to a good standard but it was built at the end of phase 2 when strata were waiting for planning permission for phase 3, so maybe I got lucky. Unfortunately the phases after that have been shambolic at best and down right abysmal at its worst.The roads, the drains, the community centre and green, all unfinished with absolutely no f***s given by strata.All I can recommend is be very careful of buying on a strata development, ask your potential neighbours before committing to buy, you never know you might get lucky!!No doubt I'll receive the same response that everyone else has received from strata about my comments. Why reply individually when a blanket response will do. The it'll do way, thats the strata way!!
Mark · 21 September 2023 · Strata Shirland
Agent replied · 14 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
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