Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

Really good experience with Jeff

Jeff has come out a few times now. Always been super friendly and polite, going above and beyond of what was initially scheduled. Fixed the issues in an efficient and timely manner and giving precious tips for maintenance. Just generally had a really positive experience.

Artur · 18 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata Identity

We recently purchased our first new home with strata, and our experience with Natalie Wild was absolutely wonderful. She went above and beyond to assist us throughout the entire purchase process. One aspect that stood out was her consistent communication and regular updates regarding the construction work. Whenever we had questions or concerns, Natalie was always prompt in providing us with a keen and quick response.Given the exceptional level of service we received from Natalie, we have high hopes for the aftercare service we will receive from the strata. We look forward to receiving the same level of professionalism and attentiveness in addressing any future needs or inquiries.

Lakshmanan · 14 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

We moved in a week ago

We moved in a week ago, we have had several people round all really friendly and helpful. We can't fault and services we have had. Hannah, Barry and Dave are absolutely superb!

Lewis · 13 July 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Watch your cars, wear ear protection and don't look at the site

Note: I have a number of photos that I intended to upload with this review, however it would appear Strata has disabled this option.The roads and outdoor areas at Strata (Anthem - Beverley) are in horrendous condition. Since moving in a few months ago I have heard of multiple occasions where vehicles have suffered damage due to exposed metal work, potholes and lack of covers. The noise of this site is horrific, constant banging of steel road plates.Adding to this the green area of the site have pretty much no attention from the site management team. I am also aware that multiple neighbours have raised this issue with the site team, complaints team and Sarah in customer 'care'... what have Strata done... nothing!I would provide my plot number however it is not relevant at this stage as these issues that have been around since long before I moved in, have still not been fixed.

J · 12 July 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Kudos Estate

Kudos Estate One star is generous. Been in the property four years, water meter still hasn't been installed meaning we were overchargedUpgraded lawn and have had to replace. Drainage not up to specification so the property is prone to flooding and maintenance of site and communal areas is inadequate and borderline illegal. Do not buy from these cowboys

Dan · 11 July 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Anthem Site Beverley

We have been in a Strata home for coming up to 10 months now (10/07/23 today), they've still not finished the house off yet, damaged cars costing £1500 in damages, site staff Dave and Josh are useless and aren't bothered to help, complaints team ignore everything.So overall, if we could go back we would have bought a house elsewhere.On a positive, the Beverley area is nice!

Oliver · 10 July 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

KUDOS LEEDS HORRIBLE DEVELOPER- DO NOT BUY!

Horrible developer, a bad finish on the house, depressing garden. Strata do not care about you after you have signed, committed and paid. One of the worst companies I have seen in after-sales/aftercare. Beware of Kudos Leeds, unfinished roads after 3 years, grass overgrown like a jungle, contractors outside digging and drilling at 8 am. Snag list unfinished- after 2 years, all problems are yours even though it is mentioned in the snag list. Customer service response is to swerve and find excuses to fight off all accountability and responsibilities. You can only go down the legal route/ NHBC.

Jessica · 7 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Efficient and friendly

Barry has come out twice now. First to fix the splash back by our kitchen sink and then to fix the seal around our bath. Both times he has been super friendly and polite. Fixed both issues in an efficient and timely manner and just generally had a really positive experience

Consumer · 6 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Malc tall did a great job with stairs…

Malc tall did a great job with stairs strings and nail pops door stops ect

Danielle · 6 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Going the extra mile

I want to take this opportunity to express my gratitude for the excellent service received from Barry in following up several outstanding issues at our house. He was on time, cheerful and friendly and also very professional in successfully dealing with various snags. I would also like to thank Sally from customer support for her very prompt and pragmatic responses.

Trevor · 5 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Dave did great snagging

Dave did great snagging. Efficient, friendly and effective, couldn’t recommend more!Strata, Promise, Destination 14

Mr · 5 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff & Malc

Jeff and Malc are both amazing at their jobs and go above and beyond! I cannot fault either of them one bit. They worked around myself and the baby & dog to make things as easy as can be whilst doing the work to a very high standard- could not ask for anymore! Thank you

Chelsea · 4 July 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Promise Bolsover

The moment I called and spoke with Kellie, she was helpful and helped us secure our plot and told us the next process. We had weekly updates on how our house was getting on which was fantastic to see. On completion day was a breeze also, the quality to the houses are second to none. Ryan the site manager you should be proud the quality of the houses you are building are excellent. Hannah the quality manager has been so helpful and quick with the responses and quick with the jobs to be done. Once again thank you everyone you all are amazing.

Dalton · 4 July 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Nearly two years they are sorting my issue...

Nearly two years they are sorting my issues, this year they are completely ignoring me and avoiding, so many issues and no update whatsoever! I don't feel safe in my own house anymore. Ridiculous service ! My warranty running out soon so I won't be able to do anything, pure joke !

Sebastian · 29 June 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff always goes above and beyond and…

Jeff always goes above and beyond and nothing is ever too much trouble. Been great with the strata snags we've had.

Kirsty · 28 June 2023 · Strata Bolsover

★★★★★ 5/5

Trustpilot

Property was attended by Barry & Karl

Property was attended by Barry & Karl, couldn’t be more impressed with professionalism, quality of work & ensuring they had fully tidied up after the works completion. They literally could not have done anything more to ensure we were happy & satisfied

Christopher · 28 June 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff cane over to sort our snagging…

Jeff cane over to sort our snagging issues. He done a great job, completed all the work in good time and extremely friendly.

SK · 28 June 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

REVIEW FOR STRATA CONTRACTOR JEFF

REVIEW FOR STRATA CONTRACTOR JEFF… Jeff has completed various jobs around our new build home. He’s a top guy, really friendly, reliable, and he always competes the job to a great standard. He also makes sure he leaves the place clean and tidy once he’s finished.

James · 26 June 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Exceptional customer service satisfaction.

I recently purchased my home from Strata, and I must say they did an outstanding job. Throughout the entire process, the experience manager Natalie was attentive and receptive to my questions and suggestions. Great job done by Laura and Melissa also. They provided prompt feedback and ensured that my concerns were addressed. Even after I received the house keys, the customer service experience remained exceptional. Whenever I contacted the quality manager Vicki, for maintenance requests, she personally visited to ensure they were promptly taken care of. Buying a home from Strata was a stress-free experience with simple processes. I highly recommend Strata, as their dedication and commitment will surely impress you......AdeX

Ade · 26 June 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

NIGHTMARE after sales service! DO NOT BUY FROM STRATA!

My first-hand experience I must say I am very disappointed. This developer managed to turn me from an advocate (with numerous referrals previously) to a disgruntled customer. I feel completely let down along with other residents at KUDOS LEEDS. Once you've paid, you're in for a shock! THE SHOWROOM IS JUST A SCANDAL SHOW.1) Roads and street lighting are unfinished 3 years on, every day is like going through the rubble and dust land. Never-ending car wash and car tire punctures from the state of the unfinished roads.2) Customer service and complaints department make all sorts of excuses to avoid accountability and procrastinate all requests.3) The house and garden finish is a joke. My garden has HUGE lumps and humps because they haven't leveled it out properly before putting the grass on. After numerous visitations and contractors saying they'll wait till summer to fix this. They finally made a decision to decline all responsibilities and call it a tolerance level. 4) Outside grass and weeds are as tall as a human. Zero maintenance yet it's handed over to meadfleet for management fees. Absolute shocking5) Referral fee refused in every possible way. Dishonesty and in the referral scheme. I won't be referring friends and family no more. In fact, I will let as many people know to AVOID STRATA HOMES at all costs because they deserve to know THE TRUTH.Absolute disgraceful customer service. Once Strata has taken your payment and your 2-year warranty has past (even though things were listed in the snag list within the 2 years- which they procrastinated) they will refuse everything. beware!100% regret, if you are seriously considering buying Strata homes, DON'T! Have a look behind and beyond the showroom houses and see for yourself. I welcome anyone to come to look at the state of our house at Kudos Leeds. You will the difference and the quality isn't what you expect especially for a new build!!

Howyee · 24 June 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Leeds Kudos Avoid 2: Electric Boogaloo

This is a follow up to my previous review, now that I'm passed my two year warranty.I'll start off with the one that gets my goat most. Before warranty ended I was concerned about possible warping of the gable end brickwork. Darren, their technical guy, came out for an inspection. While he set my mind at ease regarding the gables he did pick up himself on the absolute state of my roof installation. Both gable ends, the roof line looks like a formula 1 track. Twists, turns, chicanes all over the shop. Darren said, and I quote, "that's total shiiite that and definitely not strata standard, I'll ensure we get that fixed"Fantastic, pro-active and noticed something I planned to mention next without the issue even leaving my mouth. He got back to me a few weeks later and said the remedial work to correctly install the the roof is still on but strata were currently in a dispute with the roofer over whose responsibility it is to fix this: themselves or strata. A month passed and I saw him in the street, the same was said. It's all planned, just need to liaise again with the roofer.I didn't hear anything for a while so I thought I would chase it up with the customer care rep, Maggie Leach. I shot her an email to enquire what is the status of this, to which she replied that an inspection had been carried out using some camera equipment and it is essentially within nhbc tolerance, thus strata will not be doing anything to remedy this. She added that the inspection wasn't on my house, this was on another house using the same brick type so this would apply to me. I had a walk around the estate and the other 6 homes that are the same build displayed zero of the same quality installation. I am the only home on this estate with this issue. It seems that either strata are talking about a home on a totally different building site or they're fibbing. Either way, me going out for a walk and looking at other homes with my own eyes appears to be the only evidence of any "inspection" carried out.Despite being told by their technical guy that the installation is "shiiite" and "not strata quality", to being told strata are in a dispute with the original installer to correct the error, to completely washing their hands of it, it's just another example of the utter lies and deceit this company use to get your money then do less than the bare minimum to correct their failings.I was also told that any issues reported within the 2 year warranty would be dealt with post-warranty if they reoccurred. I've had a few pre-existing issues pop up again and Maggie has either said I am out of my warranty so they won't touch it, or more often than not been completely ignored.I won't go into the state of the estate, the roads and paving (lack of on both) but I will touch back on the lies they tell to get you to agree to the maintenance contract when you buy. We were told that the maintenance fees would not be paid by anybody until the entire estate was completed. 3 phases, they are only about half way through phase 2. Site completion by my estimate is still another 2 years off yet. Imagine our surprise on Leeds Kudos when earlier this year we started getting invoices from the maintenance company Meadfleet for upkeep of the estate. What happened to no payments until the entire estate was completed? And as for the maintenance work carried out, we've evidence of fly tipping by the grass cutters, half cut shared areas, sometimes their teams turn up and take a picture of themselves placing a lawn mower on grass without cutting then loading it back on their van and driving off. Staging that they were working. Pure jokes.Don't touch strata. They're a massive pain to deal with, they'll lie through their smiling teeth to get you buying, they'll lie again to get you to drop complaints and fob you off with nonsense instead of just doing what any reputable company would do and see their customers are treated right. A shambles of a company from top to bottom who only seem to give a monkeys about selling the dream of yoga classes through their socials while conveniently failing to mention you'll be moving into an estate with worse roads than Chernobyl.Liars and charlatans. Pure and simple.Edit for right of reply: yes I know the nhbc excuse which is why I mentioned it. What I wanted readers and potential buyers to know is the word of strata is not to be trusted. Several times I was told to my face (and in writing) that the roof was a problem and would be fixed. Told, again to my face and in writing, that the hold up for not fixing the roof was due to a dispute between strata and the original roofer over who was liable but it would absolutely be fixed and put right. Only later to be told the nhbc excuse. The point is you fed me lies until you were able to find the nhbc excuse to absolve responsibility. Thus, your words are not to be trusted. Goodbye.

Jp · 24 June 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jeff - Strata, great job

We had Jeff visit us (Strata, 360) to undertake some patching and painting. He was excellent all round - friendly, helpful, did a great job (as did the other Strata chaps who worked the day prior to Jeff), the finish is excellent, left everywhere very clean and tidy.

I · 22 June 2023 · Strata Shirland

★★★★★ 1/5

Trustpilot

Promise

Absolutely can't fault sales team here but the aftercare team are shocking and really making us regret choosing this site. The quality manager is useless at organising anything as the contractors never actually show up. We have been waiting on a plumber since we moved in in December being told several dates and now last week told they are too busy. Had multiple conversations with other neighbours about just how useless the quality manager is and how it takes two weeks to even get a response from her. The kitchen has been awful since the day we moved in as half of it was fitted with incorrect choices (part of which has not yet been resolved) and chipped cupboard doors which I appreciate Strata got replacements for, however the replacements have been sat in my kitchen waiting for someone to fit for over a month! We're also the only house without a secure front garden (supposed to have a wall in plans which we have been chasing since December), which is great when you're next to the sales office with people reversing over it constantly leading to flattened bushes, destroyed turf and now a broken slab on our path. There are also numerous other issues which should be such easy fixes for them but just seem to have been ignored for 6 months. My advice is to avoid Strata completely, we had a much better experience with Barratts in our last home. Listen to the 1 star reviews as the 5 stars are mainly about the sales teams and the buying process, not what happens after.____Reply for StrataWe were told by the site manager in December the wall can be built as soon as the temperature was above 5 degrees, which it has been for a long time. I have also seen other walls that have been built since we have moved in? Also yes, a plumber was finally booked in just before your reply coincidentally..We have previously emailed yourselves prior to this review and have yet to receive a reply, I don't understand why our around 10 snags we have sent to the quality manager over 5 times have not been sorted within the past 6 months? This is not what we expected when we paid as much as we have for this house.

Natasha · 20 June 2023 · Strata Shirland

★★★★★ 5/5

Trustpilot

First Time Buyers

Buying our first home could’ve been a very daunting task, but thankfully the experience manager, Sarah Sharp, was on hand to guide us through the process. Sarah made my partner and I feel very much welcomed to pop into the sales office at any time to discuss any worries/questions. Sarah is approachable and very down-to-earth; our conversations felt more like a chat with friends, as opposed to talking to a sales rep. She was kind and patient, we could ask nothing more!Sarah is a credit to Strata, and even though she has now moved sites, we look forward to moving into our new home and sharing our experience with her!Thank you!(Radiance, Shepshed)

CB · 19 June 2023 · Strata Shirland