4/5
Vicki was really helpful
Agent replied Β· 26 August 2024
thank you for your kind comments!
Trusted Agent profile
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754 reviews across 4 offices and 3 platforms
Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.
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Spencers's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Vicki was really helpful
thank you for your kind comments!
5/5
Chris and I have had dealings with many Estate Agents over the years but none has approached the professional attitude and willingness to help as that exhibited by Alana Conway of Spencerβs. Great firm & great staff.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
Excellent service during the period of selling my fathers house. Total professionalism all help and advice received from Vicky and staff during the sale was greatly appreciated. Many thanks again Jane Saunt
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Spencers branch were professional and helpful. 'Thank you for the recommendation. Kind regards, Lucy
5/5
I would Like to Thank Alana and Vicky for their fanfastic service we recieved while buying our House. You are both a credit to the company.. .Only negative is the solicitors you reccomend i feel let you down . Thank you Girls ssss
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
The staff were very helpful,friendly and approachable Our property sold within less than two weeks and contracts exchanged within 7 weeks which we are very happy with. They supported us all the way and kept us informed at every step.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
Great service and really do care for their customers, with you every step of the way through buying your new home which was brilliant as weβre first time buyers. A special mention to Demet Vicki and Gill who were particularly helpful no matter what questions were asked. Highly recommend this branch to anyone around this area they really are top standard.
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
5/5
Vicki and Alana at the blaby branch were invaluable to me during a very difficult time with my recent sale and purchase. They had the task of dealing with unhelpful parties involved in all aspects of the chain, some areas more than others. The team dealt with every problem professionally and kept me informed every step of the way. I can't stress how much I relied on their help and information. I will be recommending Spencer's without question. Elaine
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
Gianfranco and Max at Spencers were fantastic. I purchased a property from a "corporate seller" through Spencers. The nature of the transaction was not straightforward. However, Gianfranco and his team were very professional, supportive and kept me informed every step of the way. An excellent standard of service was provided. I would not hesitate to recommend Spencers Halford Street. I look forward to working with you again. Best wishes, SM.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review! Wonderful to read such great comments about our local team. Kind regards, Scott.
5/5
I would recommend Spencers in Leicester if you are selling or buying a home, they were brilliant. We have finally moved house to a beautiful home after a 19 month process, where what could go wrong did!! We changed to Spencers half way through the process to get things moving. I can honestly say that Franco and his team have earned their fee. They have been up against it trying to get information from a very poor estate agents in Leicester and call centre solicitors who just read from a script. and have doggedly persevered to keep my wife and I updated and keep our spirits up. Max, Sandra and the front line team always answered the phone with a smile and we could tell this each time and nothing was too much trouble. It was a long journey with numerous false starts, but thanks to Franco and the Spencers team, we are very happy in our new home. Thank you Franco, thank you Spencers and thank you all the Leicester team. Finally, do not try and save money using call centre conveyancing solicitors, they will create you problems and delay your move....use Justin Crowson at Frisby and Small in Leicester. Spencers worked very well with him and he is also brilliant!PositiveQuality, Value
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
Sam and Rosie helped me put my house on rent with such an ease during the most difficult times of COVID-19. Keeping the 2m distance Sam, assistant branch manager, saw the house and showed me the potential it had. To my surprise within 2 days the Spencers Leicester team had found 3 potential tenants. Following few emails (my usual preference due to my work commitments) they discussed with me the pros and cons of the tenants I would like to enjoy residing in my house. On the odd occasion I needed to contact via phone the team was always there to touch base. Within matter of a few weeks, Rosie (lettings negotiator) sealed the contract with a lovely family πͺ to take care of my house. I couldn't believe how smooth, easy and efficient the process was. I wish in future Sam's team find a more efficient landlord than me! π if there were any delays it was because I was too busy to find the time to arrange for certification of gas and electrics. I would certainly recommend the team to any landlord, tenant or home mover checking Google reviews.PositiveResponsiveness, Quality
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
Really appreciated the personal service, getting most of the help and support via the same person (Rachel). I received quick responses to ad-hoc enquiries, such as requesting the code for the gates. Very impressed with the apps in place to sort things out, such as Tili and the portal for reporting issues. Spencers has really adapted well to the restraints imposed by Covid. Many thanks! :-)PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
Rating only, no written review.
Thank you for your 5* review!
3/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
Thanks to Franco and the gang for looking after the sale.
Thank you for the great 5* review.
1/5
Millie contacted me. Asked where she got my details from as never had anything to do with this company. Both emails were ignored.
Hi Kristina, please contact us via privacy@countrywide.co.uk. so that we can understand further how you were contacted. Kind regards, Scott
5/5
Amazing service from Sam cable very helpful and rented my property out very quick 100% recommended
Thank you for your 5* review! Best wishes, Scott
5/5
Another great experience using Spencers to find and set up my tenants.
Thank you for the amazing 5* review. Best wishes, Lucy
5/5
Excellent sevice provided by the team. Nicola ensured that everything went smoothly and is a great asset to the team.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
Franco and his team provided a coordinated first class service in selling my Mumβs house.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
Great service from Spencerβs - especially Chloe who really went above to help me find a property to rent.
Charlotte thanks you for the amazing 5* review of your experience with our Spencers team. Best wishes, Lucy
5/5
The agency as a whole, are very supportive and co-operating. Most of the staff, seem very personalised and understandable of you're comforting needs.
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.
Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.
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