Trusted Agent profile
★★★★★
241 reviews across 4 offices and 2 platforms
Spencers Countrywide has four offices, in Birstall, Blaby, Leicester and Syston. Together they have 241 reviews on two platforms, rated 4.7 out of 5 overall.
Spencers Countrywide's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis is my First interaction with Spencer’s as I am purchasing a property they are selling. Excellent customer service and communication. Friendly staff where noting is too much trouble (Gillian from sales is fantastic). Highly recommended.PositiveProfessionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic, fast, efficient and friendly service. I was updated every step of the way and my case was handled with due diligence. We are very grateful for your help thank you so much I strongly recommend the mortgage service at country wide, they will get the job done.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGillan was brilliant from the start of us putting in the offer, nothing was to much trouble, even came out on day off so we could get builders in for estimate. Would highly recommend, a pleasure to deal with. 5 stars.PositiveProfessionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAllan and his staff are very professional and the customer service is the best. They not only dealt with the sale of my property but took responsibility to look after the keys as I was based in London. I would reccommend Spencers to anyone that wants a stress free sale or purchase. Simply the best at what they do.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe bought our first home through Spencers in Blaby. Allan was so lovely, he kept us informed and was always there if we needed anything via email or phone. He gave us plenty of info with us being first time buyers. He was so helpful! Really appreciate the fantastic service we got from him. He’s a credit to Spencers. Thanks for the brilliant service!PositiveQuality, Professionalism
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSpencers handled our house sale very professionally. Allan and his team all have a friendly approach and were always at hand to help when needed. A big thank you to the lovely Gill who always went the extra mile to help, getting back in touch when promised. A very professional member of staff who we knew we could rely on. We would highly recommend Spencers Blaby team!!! absolutely 5 star 🌟 A pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotBunch of crooks leeching normal people
After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.
5/5
GoogleRating only, no written review.
Thanks for your kind rating. Kind regards, Donna.
5/5
GoogleExcellent service from people who have gone above & beyond their duty & who we now consider to be friends 😊😊😊 …
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
GoogleJohn was smart proffesional and very helpful. I would certainl recomend spencers to sell my property
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
5/5
GoogleThank you for selling my property quickly and efficiently. Both Tom and Ellie were helpful, professional and I could not have had a better service or support...thank you
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleI can’t thank Ellie and Tom enough; kind, considerate service from start to finish, always a reassuring word when I started panicking, always going the extra mile - especially when disaster loomed and Ellie found me an emergency plumber! This team are exemplary. Worth their weight in gold.
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
4/5
GoogleWe were very happy with the help and advise we received through Spencers Syston recently in the sale of our property. Many thanks to Tom and Ellie for going the extra mile with our purchase too.
Thank you for taking the time to leave us your wonderful comments. Best wishes, Donna.
5/5
GoogleTom and Ellie were both brilliant whilst selling a house for my family. They listened and helped in any way they could. I don’t rate the their conveyancing company though, would definitely use Spencer’s again to sell a property but use a different solicitor.PositiveProfessionalism
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
4/5
GoogleVicki was really helpful
thank you for your kind comments!
5/5
GoogleThe staff were very helpful,friendly and approachable Our property sold within less than two weeks and contracts exchanged within 7 weeks which we are very happy with. They supported us all the way and kept us informed at every step.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
GoogleGreat service and really do care for their customers, with you every step of the way through buying your new home which was brilliant as we’re first time buyers. A special mention to Demet Vicki and Gill who were particularly helpful no matter what questions were asked. Highly recommend this branch to anyone around this area they really are top standard.
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
5/5
GoogleVery friendly professional help from Ellie, highly recommend
Thank you for your 5* review and wonderful recommendation! Best wishes, Scott
5/5
GoogleI had so many problems with the chain and my solicitors but Ellie and Tom really fought my corner going above and beyond to get my move sorted.
Thank you Emma for taking the time to leave a 5* rating and kind words. I will make sure Ellie & Tom are informed of your review. Best wishes, Mark
5/5
GoogleVery Happy with the Prompt service received. Special thanks to Tom for sorting everything for us fast and hassle free!
Many thanks Kieran for your excellent 5* review, best wishes, Lucy.
5/5
GoogleThe team worked tirelessly to get my sale over the line after coming up against numerous set backs. A great friendly team that i was extremely happy to work with.
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleI have said goodbye to three Estate Agents and have made three new great friends !! Excellent service, Mortgage Adviser is outstanding !!
Thank you Rebecca for the excellent 5* review. Best wishes, Lucy
5/5
GoogleProfessional and very friendly was very pleased for buying my home with SPencer especially for TOM special Thanks to you for sorting the property for us and ELLIE as well.Highly recommended agents.Keep it on From :Nazeer & Beebee Ramjaun
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Spencers branch were professional and helpful. 'Thank you for the recommendation. Kind regards, Lucy
5/5
GoogleI contacted the Birstall branch to sell my house for me as I lived in Thurcaston and I had dealings with both branches Syston and Birstall...... from the start to finish I can honestly say I received a 5star service Ellie was fantastic and so professional she's was a total dream to deal with and I can not fault anything within the sale of my house and I would highly recommend anyone to use Spencer's estate agents if thinking of selling and I would defo use them again if ever the time comes....... so go on give them a call thanks again Ellie and Steve you were fantastic
Thank you Kerry. Taking the time to leave such a kind recommendation is really appreciated. Best wishes, Mark
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Spencers Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Birstall has the most, with 145 reviews rated 4.6 out of 5, followed by Blaby with 115.
Yes. In The Trusted Agent 2026 awards, Charnwood won Trusted Agent.
