3/5
GoogleRating only, no written review.
Trusted Agent profile · Hertfordshire
Space Lettings reviews in St Albans, Harpenden and Hemel Hempstead
★★★★★
219 reviews across 3 offices and 3 platforms
Space Lettings has three offices, in St Albans, Harpenden and Hemel Hempstead (Hertfordshire). Together they have 219 reviews on three platforms, rated 3.9 out of 5 overall.
196
Reviews on Google
All 3 offices
22
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Space Lettings's three offices, most reviewed first. Each has its own page.
- Space Lettings St Albans16 London Road, AL1 1NG170 reviews · 149 on Google (4.0)5 in the last 90 days
- Space Lettings Harpenden1 Station Road, AL5 4SA64 reviews · 44 on Google (4.1)0 in the last 90 days
- Space Lettings Hemel Hempstead23-25 Queensway, HP1 1LS23 reviews · 3 on Google (4.3)0 in the last 90 days
Latest reviews from every Space Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleAwful service. No communication from the agent. We had to call on multiple occasions to find out any information from him. We made it explicitly clear that we wanted to take the property and were not told that we had to take an extra step to hold the property even though the agent was aware this was our first time letting a property. Lost a perfect property to incompetence of others which is honestly heart breaking. Wouldn't recommend. If I could leave no stars I would.
5/5
GoogleWe rented our property through space 10 years ago, lovely tenants, very reliable
1/5
GoogleRating only, no written review.
5/5
GoogleI was a bit worried about some of the reviews I'd seen below, but there honestly was nothing to worry about at all. We've just found a property with them and moved in recently. They made the process of getting our new rental super easy! Hayley got back to us quickly and made the process really easy. Was also easy to organise picking up the keys, and since we've moved in they've been great at letting us know what to do etc.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleAbsolute waste of time. Actively avoided renting any of their houses after waiting an age for replies.
5/5
GoogleWe had collaboration with them for some years and we are glad to say they are very professional team,everything we asked to sort out was done in short time and I can conclude saying that,they are very serious and gentlePositiveQuality, Professionalism, Value
1/5
GoogleWhat a complete waste of my time. Hayley took forever to return emails, didn't work to get the facts, didn't even check my rent history with my previous landlord and was a useless agent. Avoid at all costNegativeResponsiveness, Quality, Professionalism
1/5
GoogleNever have I ever experienced a worse estate agent in my life. Hayley Browne was the person we were dealing with. Horrific customer service, horrific communication and would avoid using at all costs! I cannot speak on behalf of the other people who work there, but she was absolutely horrific at dealing with us.NegativeProfessionalism
5/5
GoogleHaving rented properties via a few agents within St. Albans Space Lettings have definitively been best of the bunch. They have been personable, reasonable and professional throughout our tenancy. We mostly dealt with Hayley and Zoe, both really impressed us with their responsiveness with both general queries and repairs. Having seen some negative reviews on here I can honestly say our experience has been the polar opposite, we couldn't recommend them highly enough. Think its worth reminding those reading these reviews that if you get an unprofessional landlord then it's not right that the ladies at Space take the flak as they are only one half of the arrangement. We never had any significant issues in 2 years, but we also had a good landlord that approved repairs etc. promptly. In summary one of the most professional teams we have dealt with as long term renters, would not hesitate to recommend the team at Space Lettings.PositiveResponsiveness, Quality, Professionalism
2/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleHad the "pleasure" of working with Hayley on gaining a new Tenancy in St. Albans. *Extremely difficult to reach her - no mobile phone & was hardly in the office *Would leave messages with her colleagues she claimed she never got *Her email response time initially was days but when it came time to getting money from me that suddenly improved to hours.... *When she did "reply" it was selective, totally ignoring some questions & just giving answers to a few *I asked for confirmation on the deposit amount as a double check before payment she gave me the wrong figure & then tried to make it look like I shorted the money (by £30 out of over £2k) ??? Overall Poor Comms, Customer Service & Not Professional in the least.
5/5
GoogleSo professional zoe&Hayley have always been quick to respond with anything we need ! Will continue to use space lettings for as long as we rent
5/5
GoogleExcellent, excellent, excellent. They have helpful, prompt and pleasant customer service.
5/5
GoogleWe dealt with Nick Doyle, great to deal with and he is professional and responsive to issues that crop up during the process of a sale. Thanks for helping get it over the line.
5/5
GoogleBig thanks to Nick Doyle at Space Estates for successfully completing a house sale that a leading competitor had been unable to. Great communication and willingness to get the deal over the line.
5/5
GoogleI have had the greatest experience in dealing with senior sales Agent Nick Doyle from Space Lettings St. Alban's office. It was going to be a difficult transaction from the start with a tenant who was not about to vacate easily. I the seller, live overseas and had to rely on people back in UK to bring this together. This has been successfully achieved with Nicks help, his knowledge on how things work and his tenacity to make it all happen when I thought all was lost. This is the guy to have on your side as he has the "know how" in order to negotiate. Well done Nick, I truly appreciate all that you have done for me and can only highly recommend you to others who are thinking of buying and or selling. A true professional. Thank you.
5/5
GoogleI strongly recommend Nick at Space Lettings. He has kept me informed all along of the ups and downs during what became a long and protracted process. He has dealt with all the complications and negotiated the difficulties with everyone concerned in a manner which at last achieved our sale. Thank you Nick.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Space Lettings
Which Space Lettings office has the most reviews?
St Albans has the most, with 170 reviews rated 3.9 out of 5, followed by Harpenden with 64.
Where are the Space Lettings offices?
The three Space Lettings offices, by town:
- Harpenden: 1 Station Road, Harpenden, Hertfordshire, AL5 4SA
- Hemel Hempstead: 23-25 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS
- St Albans: 16 London Road, St Albans, Hertfordshire, AL1 1NG
