Trusted Agent profile · Hertfordshire
★★★★★
219 reviews across 3 offices and 3 platforms
Space Lettings has three offices, in St Albans, Harpenden and Hemel Hempstead (Hertfordshire). Together they have 219 reviews on three platforms, rated 3.9 out of 5 overall.
196
Reviews on Google
All 3 offices
22
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Space Lettings's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleA big thank you to Nick Doyle, who helped guide us through the long drawn out process of selling our house. While a number of complications arose outside of our control, Space Lettings were great in communicating with all parties involved to get the deal done.
5/5
GoogleA big thank you to Nick Doyle, Senior Sales Agent for successfully completing my recent house sale. Nick is a great communicator who kept me informed at every stage, going out of his way to address any problems that arose. A real professional. I can highly recommend Nick and all the team at Space Estates for all their willingness to help and for going the extra mile. They were all so friendly and took a lot of the stress out of house selling. I can't thank you all enough.
4/5
GoogleSpace Lettings found tenants for my flats as quickly as could be expected. They did the check ins and keep me informed of the tenancies. Definitely to be recommended.
1/5
GoogleShowed up to for our viewing appointment to be met with another couple who were late? Or appeared to be late. Instead of allowing us to view they invited them in to view along side us. So we had to sit there listening to them assuring they'd be placing an offer and talking shop while we awkwardly waited to be allowed into the next room... Some of our questions remained unanswered as the agent hadn't ever been in the house. And clearly the only info made available to her was what was written on the ad. Usually agencies are well informed of the ins and outs. After all, that's part of the business. Were told that negotiation was acceptable. So we also put an offer and expressed we were willing to further negotiate price (even over asking price) and tenancy length. No surprise that its stripped off the sites now and when we called (as we were expecting them to call either with a counter or telling us the next step was ready) we were instead told another offer was accepted. Cool. Glad we haven't been waiting by the phone all weekend for what we thought was the most perfect house or anything. Is this review being posted emotionally? Yes. Is anything stated incorrect, judging by other poor reviews probably not ;)
5/5
GoogleJeremy and the Team have been helping me solve my lettings needs for over 10 years. I have found them to be professional, realistic and friendly.
5/5
GoogleWe've been with Space Letting for the last 8 years. And I have to say they've always find a away to fix any issue or problem with the house within a couple of days. Great customer service with all the members in the office.
5/5
GoogleAs a landlord I would recommend Space Lettings. They have been letting and managing my properties for over 15 years. They take the utmost care in ensuring only the best tenants are accepted and in so doing gain the trust of long term clients such as myself.
5/5
GoogleAn extremely professional and efficient service. The communication is great and their customer service is very responsive and friendly. They are always on hand to help you and answer any questions. Highly recommend!
4/5
GoogleRating only, no written review.
1/5
GoogleDreadful. Avoid at all costs! Hold onto renters money without any jurisdiction.
1/5
GoogleDreadful, totally unprofessional company continually passing the buck .... don't touch with a barge pole!!
1/5
GoogleI wouldn't recommend this company. I live below a woman with severe special needs who rents with this company. Due to their phone lines being down and her bathroom incurring a leak, she was facing the significantly distressing prospect of having no water. They (deliberately I assume) do not have an out of hours service for St.Albans. I have had frustrating and difficult conversations following the damage to my property which they refuse to inform the landlord of. Luckily I'm not a hostile person but if I were that landlord and perhaps one day decided to live in my property or even pop back I would find that very uncomfortable. Certainly if I considered letting my property this would be enough to put me off. Naturally I only speak for myself, though looking at other reviews (bar the glowing ones on their website ;)) I don't seem to be anomalous.
1/5
GoogleI wouldn't recommend this company. I live below a woman with severe special needs who rents with this company. Due to their phone lines being down and her bathroom incurring a leak, she was facing the significantly distressing prospect of having no water. They (deliberately I assume) do not have an out of hours service for St.Albans. I have had frustrating and difficult conversations following the damage to my property which they refuse to inform the landlord of. Luckily I'm not a hostile person but if I were that landlord and perhaps one day decided to live in my property or even pop back I would find that very uncomfortable. Certainly if I considered letting my property this would be enough to put me off. Naturally I only speak for myself, though looking at other reviews (bar the glowing ones on their website ;)) I don't seem to be anomalous.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleA lots of problems, very very very bad experience
1/5
GoogleVery bad experience, lost a week with this agency, once an apartment came to market, I put an offer down immediately. And had to chase up a few days later to find out they'd rented out to others.
5/5
GoogleSpace Lettings have always ensured they find the best possible tenants for my properties and have always sorted any maintenance issues quickly and cost effectively. I would recommend their service to anyone thinking of letting out their property.
5/5
GoogleI frst met this agency when looking to rent in St Albans, they were always polite and professional. I always thought I would use them if I were to ever be a landlord which did happen. They have been my managing my property for 11 years and always jump on maintenance issues for tenants. I have always found them helpful and friendly and have never had any issues with them. Unlike other agencies they don't insist in pushing the rent up on tenets every year either which is good for the tenant and I respect as a landlord.
1/5
GoogleTime wasters - they offer properties that are already taken. They even booked a viewing for one of the properties I wanted to see and than called at the last moment to cancel. Made me miss another appointment.
2/5
GoogleSigned up for email alerts for one-bed flats; it's been three months and they haven't sent me a single email. There are one-bed flats turning up on their website all the time. If they're not going to make an effort to help tenants, why should tenants let from them?
5/5
GoogleRented a flat for 18 months, very helpful and a great price in comparison to other letting agents on the market. Will happily use them again when and if we needed to move
5/5
GoogleVery impressive service all round .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 170 reviews rated 3.9 out of 5, followed by Harpenden with 64.
The three Space Lettings offices, by town:
