1/5
GoogleIncompetent. Bought a house via Space and it was amateur hour throughout
Trusted Agent profile · Hertfordshire
Space Lettings reviews in St Albans, Harpenden and Hemel Hempstead
★★★★★
219 reviews across 3 offices and 3 platforms
Space Lettings has three offices, in St Albans, Harpenden and Hemel Hempstead (Hertfordshire). Together they have 219 reviews on three platforms, rated 3.9 out of 5 overall.
196
Reviews on Google
All 3 offices
22
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Space Lettings's three offices, most reviewed first. Each has its own page.
- Space Lettings St Albans16 London Road, AL1 1NG170 reviews · 149 on Google (4.0)5 in the last 90 days
- Space Lettings Harpenden1 Station Road, AL5 4SA64 reviews · 44 on Google (4.1)0 in the last 90 days
- Space Lettings Hemel Hempstead23-25 Queensway, HP1 1LS23 reviews · 3 on Google (4.3)0 in the last 90 days
Latest reviews from every Space Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
Googleprofessional and responsive and offer a personal service very happy with the service
1/5
GooglePoor estate management. Lack of response to most emails, poor handling of repairs
5/5
GoogleI let my property through Space beginning last year during lockdown, prior to this I managed the property myself. While I had always struggled to find a tenant quickly, Space found a tenant within days. They dealt with the initial queries from my new tenant quickly with little required from me, and I haven't heard from him since. Very happy landlord!PositiveResponsiveness, Quality, Value
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleDear Sophie We were sorry to see that you have posted a one star review. Please could you contact me on jrich@spacelettings.com as I could find no record of our business having any contact with you. I would like to investigate what has happened. We apologise for anything that you have experienced which would result in such a poor review. Jeremy Rich
4/5
GoogleRating only, no written review.
1/5
GoogleVery unprofessional and dishonest estate agent. Had to wait ages to watch a video from one of the property they were renting out… then we were told we can’t view the property because tenants won’t allow viewings. We wanted to take the property as we liked the online video. We were told that wasn’t possible and we needed to wait till the property was empty and then come for a viewing. Today I got an email saying that landlord has accepted an offer from someone who viewed the property online. Wish they were just honest and didn’t lie to us as they were clearly submitting offers to the landlord.
5/5
GoogleI let my property through Space beginning last year during lockdown, prior to this I managed the property myself. While I had always struggled to find a tenant quickly, Space found a tenant within days. They dealt with the initial queries from my new tenant quickly with little required from me, and I haven't heard from him since. Very happy landlord!
5/5
GoogleGreat agency to rent with. Easy contact, professional staff and service.
5/5
GoogleEverything went very well and quick. Professional and reliable company with great communication.PositiveResponsiveness
1/5
GoogleNever return emails, phone calls or update you on any information. They do not carry out any of their contractual obligations and care more about tenant than landlord (i was a landlord). waste of time and the owner bragged about how many people have taken him to court. Steer well clear if you are a landlord.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 29 April 2023
I am sorry that you were unhappy but, as explained at the time, we are duty bound to follow the law on deposit returns to your tenants and could not fulfil your request.
5/5
GoogleFantastic experience with Space. Ella kept me informed and updated, turning requests round in super quick time. The process of securing a tenant was seamless and easy. Throughly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSpace Lettings have been the managing agents for the block of flats where my disabled Aunt had been living until her death earlier this year. From a resident's perspective we found that the SL staff were empathetic to property related issues relating to her home care arrangements but we were equally impressed by the professional service they employed in working with the resident's management company. The people we interacted with were quick to turn around queries, knowledgable in their responses and always seemed to employ a customer focused approach.PositiveResponsiveness, Professionalism
5/5
GoogleI can not speak more highly of Space Lettings St. Albans. From beginning to end, their professionalism and approachable nature put us at ease; we felt like we were in good hands throughout the process. Special thanks to Ella for regular updates on anything concerning the property (often replying to emails out of his own working hours). For anyone wanting to look for the best estate agents in St. Albans, Space Lettings should be your first port of call. Many thanks once again to the whole team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThey were super helpful and patient when I had issues getting my old landlord to give me a reference. They let me carry on with the rental process/forms and were great at explaining anything I didn’t understand. Definitely one of the best estate agents I’ve ever had to rent through, and their office is super easy to find. Would happily rent via them again!PositiveResponsiveness, Professionalism
5/5
GoogleIn 6 years living in UK, I have not come across a better agency than Space Lettings and the team in St. Albans branch. (and I've moved 12 times so far) We had to move during the pandemic and the ladies went above and beyond to help us out. Very swift and professional, always responding on time to any queries, checking on their tenants regularly if we are happy, and there's no request they can't deal with while always staying nice and real. I would recommend to anyone who's moving at least around the St Albans area as this team I can vouch for.PositiveResponsiveness, Professionalism
5/5
GoogleI have been a client of this company for over 5years and they have been on the money. Professional, quality, respectful to human needs and hard working team. Even during this pandemic times they still delivered excellently. Especially Sam of St. Albans and Katie. Keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleOne of our better and easier estate agents that we carry out work for. Very easy to communicate with and they organise the work for the landlords and ourselves seamlessly. We carry out various electrical works for Space Lettings and Ella and her team are very informative with us via email. Always look forward to engagement with Space Lettings as we know our transactions will always be smooth. Keep up the good work. 👍🏻😍
1/5
FacebookDiscriminate against disabled people and refuse to let to them
5/5
GoogleVery nice 👌 …
1/5
GoogleProbably the most unprofessional, unorganised, non communicative company I have ever come across. The bunch of clowns think the whole world should revolve around their lazyness and total incompetence .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Space Lettings
Which Space Lettings office has the most reviews?
St Albans has the most, with 170 reviews rated 3.9 out of 5, followed by Harpenden with 64.
Where are the Space Lettings offices?
The three Space Lettings offices, by town:
- Harpenden: 1 Station Road, Harpenden, Hertfordshire, AL5 4SA
- Hemel Hempstead: 23-25 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS
- St Albans: 16 London Road, St Albans, Hertfordshire, AL1 1NG
