Trusted Agent profile · Hemel Hempstead, Hertfordshire
★★★★★
23 reviews across 2 platforms
23-25 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS
Part of Space Lettings, see every office.
Space Lettings's office in Hemel Hempstead, Hertfordshire, at 23-25 Queensway, is rated 2.9 out of 5 across 23 reviews on two platforms, including 3 Google reviews rated 4.3.
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
4/5
FacebookBryony was been really kind to us. She even replied to some of my questions that may sound obvious but as a french person living abroad it's not always easy to understand everything and the system between the two countries is really different. She has been really helpful all the way through! Thanks a lot.
1/5
FacebookI have never had such an awful experience with a letting agency. We were spoken to in an absolutely disgraceful manner and I am sure this was because we are all young people. I would like to urge anyone who is thinking of using Space - DONT. You will move into a frankly disgusting house. They will then charge you hundreds of pounds out of your deposit for the most ridiculous claims - despite the disgusting state of the house when you moved in. I am not entirely sure how they have received so many positive reviews but please do not believe them.
2/5
FacebookAlthough the members of staff seemed pretty nice and helpful in the first visit, my group and I received very poor assistance and guidance after that. We were obviously unexperienced in getting a house and the estate agent seemed to not understand that by giving us totally insensitive comments and inappropriate looks. It took them a long time to answer out doubts and questions, I had to wait 2 days in order to receive basic banking information in order to do my transfer to pay the deposit. They accused us of not having paid the deposit and threatened us to take the house away from us. It took them 48 hours to check their account and check beforehand if all the money was there. Obviously we worried and when we rang up, no one answered the phone (and my friend called twice before closing times) I thought we would be pleased with Space but it was a total disappointment. I would NOT recommend this agency for future students. They are slow hence slightly unprofessional I would say and lack customer service. What should have been an enjoyable experience almost turned into a nightmare.
2/5
FacebookThe management needs to be more efficient, some members of the team were adequately helpful, however others need to understand that basic customer service is really important. It is mine and my future housemates' first time renting a house, however none of us received the guidance that we required in giving the documents necessary to complete the application, only an email telling us that if we did not send it to them by that day that we would lose our house. Further to this, our estate agent was very unnecessarily rude to me after I asked a basic yes or no question which made me almost feel stupid. I wouldn't recommend this letting agent, I think that they take advantage of undergraduates' inexperience and they need to be more organised. I have also heard very bad reviews of SPACE from people in my situation. Upon completing my application for the house I am really hoping that they will be more helpful in the future.
1/5
FacebookIts a trouble company, I wouldn't recommend any one to use their services specially for international students. I am a student that came from abroad and I made a contract with them, for unfortunate reasons I had to leave before the contact was over. After looking for a tenant for a long time I managed to find one. I send him to their office so he could review the contract and the room, Space team members convinced him to take other room due to his urgent situation, which means that they steal a tenant that I have found for their needs.
5/5
FacebookOf the people I dealt with Bryony and Ross, I have had great service, very welcoming, friendly and always very prompt to reply my queries. Thanks guys :)
1/5
FacebookI have never experienced a more incompetent group of individuals in my life- you would think poorly qualified candidates was specified in the job description to work there. I would never go out of my way to write a negative review, but please, to anyone thinking of going with Space, save yourself the money, hassle and time. They will do anything to keep your deposit and not reply to any emails when you enquire.
1/5
FacebookKept changing dates and deadlines, slow responses, generally poor service. Fee is too high for what you get.
1/5
FacebookAlthough they lure you in with a nice office and initially friendly staff. They are trying to charge £254 for cleaning an oven and skirting board. Actual joke!! To top it off i sent them a quote which stated the work was worth £77. Avoid this firm.
1/5
FacebookAbsolutely shambolic! No commitment to sorting issues with property and they have taken 2 months just to sort out the return of deposits. It’s incredibly bad business and the whole operation leaves a bitter taste.
5/5
FacebookStaff were excellent; really went out of their way to deal with my requirements & needs. Signed on the dotted line within hours!! Thank you so much.
5/5
GoogleGreat agency to rent with. Easy contact, professional staff and service.
1/5
FacebookDiscriminate against disabled people and refuse to let to them
1/5
FacebookAwful, badly managed company with rude and difficult staff. They are really not worth the hassle.
5/5
FacebookVery helpful and professional team ! I had great experience!
5/5
GoogleExcellent service from all members of staff
5/5
FacebookVery straightforward and co-operative agency ????
3/5
GoogleRating only, no written review.
2/5
FacebookRating only, no written review.
2/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
3/5
FacebookRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Space Lettings's Hemel Hempstead office has 23 reviews across two platforms: 3 on Google, 20 on Facebook (across the whole business).
Space Lettings Hemel Hempstead is rated 2.9 out of 5 across all 23 reviews, and 4.3 out of 5 on Google from 3 reviews.
Space Lettings Hemel Hempstead, 23-25 Queensway, Hemel Hempstead, Hertfordshire, HP1 1LS.
