5/5
Rating only, no written review.
Agent replied · 29 July 2023
Thank you for the five star review

Trusted Agent profile · Surrey
Verified
★★★★★
4,139 reviews across 13 offices and 1 platform
Seymours has 13 offices, in Woking, Godalming, Guildford (three offices), West Byfleet, Addlestone, Burpham, Knaphill, Horsell, Ripley, Farnham and Cranleigh (Surrey). Together they have 4,139 reviews on 1 platform, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ian and the team at the Cranleigh branch went above ans beyond the duties to help secure a smooth sale on our property. The communication along the way was ...Read all 6 from sellers
Seymour has proved to be a suitable agent time and time again for us. Not only do we get consistent input into decisions we make, we get reliable input. A ...Read all 2 from buyers
Seymours's 13 offices, most reviewed first. Each has its own page.
Showing 4,114 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you for the five star review
5/5
Good experience.
Thank you for your 5* review and your positive feedback,
5/5
Wonderful and very helpful people! Anna Rowsell is amazing!
With Thanks and best wishes
4/5
Vince and the team in West Byfleet were efficient and professional
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
A professional estate agent who introduced many viewings and managed the various offers obtained. The Staff are warm and friendly and I am happy to recommend them.
Dear Tony, Thank you for taking the time to leave us feedback, we are super pleased that you enjoyed your experience with us and grateful for the recommendation, :) With Thanks and Best Wishes :)
5/5
Kirsty helped us so much during our whole process. She was on the phone to us whenever we needed her and we are so happy we have now exchanged. Thank you.
Thank you for your 5* feedback and congratulations on your exchange!
5/5
We used thi agency in a very complicted case of selling our property recently. The were dealing with the case professionally, and solved the proplem in the best possible way. Kristy has a real gift in conmmunication and customer care. We recomment them for any kind of buying and selling the properties.
Thank you for taking the time to leave us a 5* review, we appreciate all feedback and are vey grateful for the recommendation.
5/5
During a sometimes difficult process, we received full support and understanding from Kirsty and the team at Seymours, West Byfleet culminating in our move to a `once in a lifetime` opportunity to purchase our forever property.
Thank you for your 5* review! very much appreciated, wishing you all the best in your forever home :)
5/5
Sold my flat through Seymours, with Kirsty mainly dealing with my sale. Was very impressed with every aspect, Kirsty was very helpful and enthusiastic throughout, would highly recommend. Thanks a lot
Dear Craig, Thank you for taking the time to leave us feedback, we are delighted to read that you had a positive experience with Seymours and are very grateful for the recommendation. We wish you all the best for the future, With Kind Regards
5/5
Thank you Kirsty for going above and beyond with our sale. The whole process dragged on due to protracted dealings with the buyer and their solicitors. She kept everything moving forward, whilst keeping us updated at every point. Would highly recommend both Kirsty and Seymour's.
Thank you for taking the time to leave us a 5* review and for the recommendation, we aim to please :)
5/5
Our house sale took almost 5 months to go through and frankly the current housing market is so volatile given increases in interest rates, etc. that it seemed at times that our sale was not going to happen. However, the team at West Byfleet are extremely well organised and they look after clients. Everyone I have interacted with, Alex, Luca, Jake, Vince, Matthew, Fiona and most importantly Kirsty have always made sure that we were looked after and our requests prioritised. I cannot go without mentioning Kirsty and her incredible work ethic and her tremendous networking capabilities. In all my thousand interactions with Kirsty I have never once felt like I was talking to someone who was just doing her job because she always went above and beyond her role to connect with us and make sure we were ok. Her friendly but stern approach is admirable! She is truly an asset to the team and I owe her my deepest gratitude for making one of the hardest 5 months of my life bearable. Thank you guys for making this happen for my family!
Dear Debora, Thank you so much for your lovely review, we were all so pleased to see your sale go through and wish you all the very best in the future xx
5/5
After a vile misadventure I took part in I had to sell my family home. In this day and age I’m astonished how superficially some people take commitment. I was to be divorced from someone I realised I didn’t know at all. With this sort of atmosphere you can imagine how difficult it would be for any poor soul getting involved between me and the professional victim. However Seymours did themselves proud throughout their dealings with this marital thievery. Vince, Luca, Marcus, Lucy, Kirsty. Organisations are made up of people … it is them who make a service shine. No doubt I’ve left someone out (and if so I’m sorry) but this team shone. Both as a professional team but also as individuals. Vince has got the touch for recruitment. We had 15 viewings over three days and got three offers. Seymour’s did their due diligence and an offer was accepted. Then the fun started. The buyer knew his stuff better than me and Seymour’s helped with the necessary negotiations after they had three different surveys. Who surveys drain fgs?? We agreed a final price and then we all had to wait while some rather painful divorce negotiations took place. And wait … and wait. During this time Kirsty took over the driving seat from the sales / viewing engine of the business. Being older I did wonder as Kirsty seemed young for such responsibility. However it transpired very quickly that my ageism was simply a negative perception and Kirsty not only knew her stuff but could tap dance with delivery like a good ‘un. When you’re going through ‘stuff’ it easy to forget others are waiting. It was Kirsty who had to give me the ‘cut the bullsh1t Alastair, you’ve got a week to sort out this stuff or lose the buyer.’ It takes courage to say something like that and call a spade a JCB. However to do it with grace and empathy is a true gift. Well done Kirsty! So if you’re going with this office of Seymour’s good for you. Yes they are a franchise but a bloody good one. I’ve been on both sides of buying from them and now selling. They do have the special list of people waiting for the right property. They can deliver within expectation and they will support you with their specialist knowledge. If you are just thinking of Seymour’s. Consider that they are not just local but have good contacts with other Seymours offices to generate more contacts as well as really knowing this locale and all its nuances. I leave Seymours safe hands to move away from the area. But if I was ever coming back …. Guess who I’d be using??
Dear Alastair, thank you for taking the time to write this 5* review, we are grateful and very pleased that you were happy with our service, we wish you a very happy future in your new home
5/5
We are over the moon with the service received from Seymours West Byfleet. The team were supportive, proactive and communicative. We really felt they were working with us to achieve the best possible outcome. A special shout-out to Kirsty who is a credit to Seymours. Future clients will be very lucky to work with Kirsty who is a true superstar!
Thank you for your 5* review, we are very happy that you have enjoyed your experience with Seymours, we wish you all the very best for the future, xx
5/5
We've just bought a house through Seymours West Byfleet and are very happy with their service. From first contacting them to go 'on the books' through to viewings, then making and agreeing an offer, they have been really great. There's a family feel to the branch and there is always someone there who will try to help. Special call out to Luca for the viewings and then Kirsty for helping us with every step from having our offer accepted to moving in day...and then afterwards too. Wouldn't hesitate to recommend them. Thanks everyone at WB branch - you've helped us find our perfect family home.
Hi Helen, Thank you so much for your lovely 5* review, we wish you the very best in your new and perfect family home X
5/5
Seymours are definitely worthy of a 5* rating and I would recommend them to anyone . Vince, Rahim,Fiona, Anna and all the team have been unfailingly helpful to me in the sale of my house and their efforts in finding me the right buyer are much appreciated.
Hi Linda, very much appreciated, wishing you all the best x
5/5
We sold our property through Seymours West Byfleet. The service was absolutely wonderful and I would recommend them to anyone. Very professional in showing them property through to acceptance of the offer. But I hadn’t realised just how much work is involved between then and exchange of contracts . Anna has a real gift in communication with all the parties and was vital in ensuring a successful outcome.
Dear Matthew, Thank you for taking the time to leave us such a glowing review, it is wonderful to read and we are very pleased that you had a good experience with us. We wish you all the best for the future x
5/5
My previous experiences of estate agents have not always been positive. However, the Seymour’s team in West Byfleet were excellent. They put the whole chain together and are the only reason we have been able to move house. Kirsty’s persistence in chasing the chain was admirable! We can’t wait to move into our new house. Thank you Seymours.
Dear Muireann, Thank you for the lovely feedback, We really do appreciate your comments and wish you a wonderful future in your new home X
5/5
Seymour's in West Byfleet helped us sell our property. They were absolutely brilliant at marketing, photographs and pricing strategy was spot on. They even helped us negotiate some money from our purchase with a different estate agents when needed. The team were all helpful and professional. We were even gifted a bottle of wine on completion day. Their rates are competitive and we would recommend them. Thanks again for your help. Chelsea and Ben x
Thank you for your 5* review, we are always very grateful to receive feedback, we wish you a wonderful future in your new home x
5/5
First Time Buyers Review - Seymours were brilliant from start to finish! From the house search, we went to a number of estate agents at the beginning with an idea of what we wanted and what we could afford, they were the only team in the local area who stayed in touch through phone and email (special mention to Luca on this) and kept us up to date with new houses on the market. Kirsty was so excellent when our offer was accepted, she guided us through the process and was always on hand to offer advice and support. They made the whole experience really seamless and easy, would not hesitate in recommending them and thank you to the whole team!
Thank you so much for the 5* review and for the recommendation, we appreciate all feedback and wish you the happiest future in your new home
5/5
Really impressed with Seymours from start to finish with our house sale. Matthew initially came to value our property and he was great to deal with. We were originally with a different estate agent who didn’t provide a very good service. We switched to Seymours and the difference was huge. Within 24 hours, they had more people through our door viewing our house than the other estate agent had arranged in a month! This was due to the great office team who work the phones and know their customer database well. We had an offer 2 weeks later which we accepted and we were then in the capable hands of Kirsty who was fantastic. Kirsty was always on hand to answer queries, to help move things along and just generally being a pleasure to talk to. Our house purchase went through very quickly and smoothly and Seymours were a big part of that and we would 100% recommend them.
Hi Gemma, Thank you so much for the 5* review, super appreciated ! and congratulations on your sale, it was a pleasure to be part of your journey, all the best for the future x
5/5
Rating only, no written review.
Morning Sarah, Thanks for the 5 stars! From Team Seymours
5/5
Rating only, no written review.
Thank you Toby for the 5 stars! From Team Seymours
1/5
Rating only, no written review.
Hello Mrs Smitherman. I'm sorry to see that your experience with us hasn't been as positive as you hoped. The property you enquired about had gone under offer to another party, and I did try to offer you others we have available which unfortunately didn't suit. Looking at the file notes, I see that you have now found something else, so I just wanted to wish you the very best with that purchase and also to reassure you that we take your review seriously and will use it to improve our service levels. Please feel free to contact me directly and I'll do my best to assist wherever I can. All the best, Tom. tom@seymours-guildford.co.uk
5/5
Over the years we’ve bought and sold a couple of our homes through Seymours and we wouldn’t go anywhere else. Luke and the team are truly brilliant at what they do, managing the process from beginning to end with skill and understanding.
Good Morning Daniela, Thank you for taking the time to leave a review, we very much appreciate it! We're proud of what we do, and it really is always a pleasure working alongside you. If you ever need us again in the future, it will be great to hear from you. Enjoy the weather and speak soon, Team Seymours
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Seymours branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Best in County and 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.

Seymours is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.

Seymours is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Woking has the most, with 1,591 reviews rated 4.6 out of 5, followed by Godalming with 500.
The 13 Seymours offices, by town:
6 reviews from sellers, rated 5.0 out of 5 on average. For example, Howard wrote: "Ian and the team at the Cranleigh branch went above ans beyond the duties to help secure a smooth sale on our property. The communication along the way was ..."
Yes. In The Trusted Agent 2026 awards, Woking won Platinum, Guildford won Platinum and six more branches won awards. At the ESTAS 2026 awards its branches won 1 Gold, 1 Best in County and 1 Best in Postcode award. The group and its branches have also won 9 other industry awards since 2019.