★★★★★ 5/5
GoogleI confirmed my offer to buy an apartment in late December and I told Seymours that I want to complete the purchase before end of March in order to save £2500 SDLT. Seymours is very helpful in coordination with all parties and finally we exchanged the contract and the purchase will be completed in time. I express my appreciation to the efforts of Seymours and in particular to Mr Clive Gee who has followed the purchase very closely and did a lot of coordination among all parties. We understand that it isn't a easy job to deal with those solicitors, who usually won't reply to your enquiries. Clive, you did a wonderful job. Thank you
Raymond · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Dear Raymond,
Thank you for your kind words! We're delighted to hear that Clive and the team at Seymours were able to assist you in completing your purchase on time. Your appreciation means a lot, and we’re glad we could help make the process smoother for you. Wishing you all the best in your new home!
Many thanks
The Seymours Team.
★★★★★ 3/5
GooglePositively the Guildford office have sold the property. However, I have given 3 stars only, due to the following experience.
Very poor at communication. Not only after viewings ( with exception of 2 occasions I had to follow up 2 /3 days later for feedback) but also on the sale progression once the sale was agreed. On several occasions I had to email the director.
On taking on the property I was told that the sales team would come to see the property to fully understand what it has to offer: only 3 did come , again after myself chasing! Interestingly the viewing assistant who conducted most of the viewings nether came not asked to view.
How you can possibly present a property to a potential buyer effectively if you haven’t yourself become acquainted with the property is questionable.
There appeared to be no one sales person taking responsibility for our property. It came across as “ all hands in deck”!
My overall impression is that they are more suited to quick sale, lower value properties.
M · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Dear Mrs Cooper,
Thank you for your feedback. We’re pleased that we were able to achieve a successful sale for you, especially given that your property had previously been on the market for several months with another estate agent without a result.
To clarify, all three of our negotiators (we only have 3!) viewed your apartment and were actively involved in discussing it with buyers. While a viewing assistant conducted some appointments due to diary constraints, they were always fully briefed beforehand to ensure consistency in presentation. In fact, it was your buyer who viewed with the viewing assistant so I’m confident of their ability to best present a property.
We understand how important communication is, and while we always follow up with buyers for feedback, unfortunately, we don’t always receive responses despite our best efforts. That said, we appreciate your comments and will take them on board.
Ultimately, we were able to secure a sale within 2% of the revised guide price in a highly competitive flat sales market and progress it to completion through persistent and proactive efforts in less than 2 months, almost unheard of with the complexity of conveyancing an apartment. We’re sorry that certain aspects of the process didn’t fully meet your expectations, but we hope the result speaks for itself.
★★★★★ 5/5
GoogleI highly recommend Seymour’s Guildford. They were a kind, helpful and very professional team who supported us from start to finish. Thank you!
Adrienne · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Thank you Adrienne, we hope you are very happy in your new home!
★★★★★ 5/5
GoogleAfter trying 3 different agents, Seymours got the job done for us. They were approachable, honest about the price and the market, and touched base regularly. The whole team from sales, to viewings and then chasing the solicitors did a great job, and would absolutely use again
David · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Dear David,
Thank you for your kind words and for sharing your experience. We're delighted to hear that our team's dedication and communication made a positive difference in achieving your sale. It was a pleasure assisting you, and we truly appreciate your trust in us after trying other agents. Should you need any further support in the future, we'd be more than happy to help.
Many thanks
The Seymours Team.
★★★★★ 5/5
GoogleReally impressed with Seymours, Andy McElligott was excellent on advice and valuation, the team in the office then secured a sale and Clive Gee progress chased through out. Thank you
James · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Dear James and Mish,
Thank you for your kind words! We're delighted you had a great experience with Andy, Clive, and the team. Wishing you all the best!
Many thanks
The Seymours Team.
★★★★★ 1/5
GoogleAvoid renting at Racks Court and Seymour’s!
I don’t like writing bad reviews, but I wish someone had warned me before signing the contract.
Firstly, they tried to overcharge us with incorrect gas bills. Since our property has a communal boiler, the gas bills for our 1 bed flat was coming to the same price as a 4+ bedroom house and they had no system to equitably share the price. We were forced to pay these bills as it is in our contract but we were unaware of how high they would be.
Eventually they put in sensors, yet still somehow in their flawed calculations they charged us nearly five times what we actually used. Despite my science background and clear understanding of the calculations, they dismissed my concerns and wasted hours of my working day trying to resolve this. It took over a month of back-and-forth emails, bringing in experts, and proving their calculations had no basis before they admitted fault. Turns out, their engineer had placed the gas sensor in the wrong location, yet they still couldn’t come up with a sensible solution.
Beyond this, they were completely unresponsive to major safety concerns. The entrance to the building was pitch black at night, making it dangerously unsafe to walk home. I raised this issue multiple times, and they completely ignored me. But when it came to charging us, they were quick to act.
They also tried to intimidate us into thinking we wouldn’t get our deposit back, unfairly blaming us for normal wear and tear in their inventory report. Luckily, we stood our ground and got our money back, but not without unnecessary stress and wasted time.
If you’re considering renting through them, think twice. They are unprofessional, unresponsive to real issues, and only interested in squeezing money out of tenants without justification. I hope this review helps others avoid the same nightmare.
ShamaliJ · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Dear Shamali
We’re sorry to hear that your experience at Racks Court did not meet your expectations, at Seymours, we take all feedback seriously and are committed to providing the best possible service to our tenants.
Regarding the gas and hot water billing, these charges are provided by a third party and are based on meter readings to ensure they accurately reflect individual usage.
We appreciate your feedback and will use it to continue improving our service. If you would like to discuss this matter further, please don’t hesitate to contact our team directly.
★★★★★ 5/5
GoogleGreat experience with Seymours Guidford. I personally dealt with Louie Fronzoni who is a highly professional estate agent, able to fully understand my requirements as a buyer, advise accordingly and present only very relevant properties. Having dealt with other agencies I know how easy it is to just waste a lot of time in the process. Louie is someone who listens, doesn’t waste your time, not pushy, and ultimately he is an adviser you can fully trust.
Carmela · 20 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Dear Carmela,
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Louie and the team at Seymours Guildford. Louie takes great pride in offering a tailored, professional service, so it's wonderful to know his approach made the process smooth and efficient for you. Wishing you all the best in your new home!
Many thanks
The Seymours Team.
★★★★★ 5/5
GoogleWe recently sold our flat through Seymour's Addlestone, Danielle has been brilliantly supportive throughout what was a tricky process navigating legislation. She was always on hand to give us updates, follow up with our buyer and ensure the process continued to move forward. Thank you so much!
Emma · 18 April 2025 · Seymours Addlestone
Agent replied · 14 October 2026
Thanks for taking the time to leave a review. We're glad the sale went through smoothly in the end and that Danielle was able to support you through the more challenging parts of the process.
★★★★★ 5/5
GoogleWe were extremely pleased with the way Andy Crossley from Seymours dealt with our house sale. Andy guided us throughout the process with his calm, cheerful, can-do attitude. He quickly matched us with a buyer and worked with all parties to … More
Liz · 14 April 2025 · Seymours Godalming
★★★★★ 5/5
GoogleSuperb service from start to finish by the lettings team, thank you.
Highly recommend!
Jane · 13 April 2025 · Seymours Godalming
★★★★★ 5/5
GoogleI had been searching for a house in the area for over a year. I found one I liked on Rightmove, Adam got me in to view the house on the same day of me calling. Our viewing was conducted by Sue who was very kind and informative. That same day my offer was accepted and we are now in the process of buying our dream house!
K · 13 April 2025 · Seymours Horsell
Agent replied · 13 April 2026
This is great to hear, thank you for taking the time to leave us a review and we look forward to handing you the keys on completion.
★★★★★ 4/5
GoogleRating only, no written review.
Sandra · 13 April 2025 · Seymours Horsell
Agent replied · 23 October 2024
Thank you for the review Sandra we really appreciate you taking the time to rate your experience. We would love to hear what it would have taken to get 5 stars rather than 4 as we are always striving to be the best we can be.
★★★★★ 5/5
GoogleI had a very pleasant experience with the Horsell team who were all extremely nice to deal with particularly Serena who was my main contact and kept me well informed.
Daphne · 13 April 2025 · Seymours Horsell
Agent replied · 23 October 2024
Thank you Daphne, you are more than welcome.
★★★★★ 5/5
GoogleBest estate I have dealt with in the last year! The two ladies we viewed with were such lovely helpful people and the office staff always extremely helpful. Great service
Stacey · 13 April 2025 · Seymours Horsell
Agent replied · 9 November 2024
That is great to hear, thank you Stacey
★★★★★ 5/5
GoogleWe’ve had a very positive experience with Seymours in Horsell - A big shout out to Serena for supporting us throughout a rather intense process of trying to find our new home. She’s been fantastic and actually made this whole experience much much easier!
Maria · 13 April 2025 · Seymours Horsell
Agent replied · 23 October 2024
Thank you Maria, delighted to hear your positive feedback.
★★★★★ 5/5
GoogleFriendly, adaptable, responsive. Helpful
Kate · 12 April 2025 · Seymours Knaphill
★★★★★ 5/5
GoogleGood afternoon
The team is very professional, currently one of the most professional real estate agents I have ever seen
Professional, patient, work efficiency are very high, friendly communication.
But unfortunately, the housing supply in Guildford is relatively tight, and I didn't find the house I needed. I'm on such a tight schedule. If I need to find a new house next time, I will not hesitate to choose this real estate agency
Mo · 11 April 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Thank you so much for your kind review.
We’re really pleased to hear you found the team professional, patient, efficient, and friendly, that’s exactly the experience we always want to provide, so it means a lot that it came across that way for you.
I’m genuinely sorry you weren’t able to find the right home this time, especially with your tight schedule and the current shortage of available properties in Guildford. We know how frustrating that can be when you’re ready to move quickly, and we wish the market had offered you more suitable options during your search.
Thank you again for your trust and confidence in us. If your plans bring you back to Guildford in future, we’d be delighted to help you again and will do everything we can to find you the right home as quickly as possible.
Wishing you all the very best with your next steps, and please don’t hesitate to get in touch if we can help in any way.
★★★★★ 5/5
GoogleI recently sold my late mother’s property via Seymours. From the initial valuation meeting through to all my dealings with the team at Knaphill they have been very professional and efficient. I would have no hesitation in using their services again and thoroughly recommend them to anyone looking to buy or sell in the area.
Jacky · 4 April 2025 · Seymours Knaphill
★★★★★ 5/5
GoogleI bought a place through Seymours, they were fantastic. Many thanks so Maxine, Amy and Dan.
Shabnum · 4 April 2025 · Seymours Woking
★★★★★ 5/5
GoogleWe recently brought our first home through Seymours and it was wonderful experience working with them. The entire process was seamless and they understood our taste and suggested the right properties.
I definitely need to make a special mention about Clarissa, the relationship manager who stringently followed up across chain and made sure we are on track. I am sure we will come back to Seymours given this pleasant experience.
Ashwini · 4 April 2025 · Seymours Woking
Agent replied · 30 September 2023
Great review Ashwini, thanks for taking the time. I wonder what we could have done even better to get 5 stars rather than 4?
★★★★★ 5/5
GoogleVery professional! Communication is fantastic!
Thank Angela for your support!
Alla · 4 April 2025 · Seymours Woking
★★★★★ 5/5
GoogleExcellent service from start to finish from Vince and the entire team at Seymours West Byfleet. A special mention to Kirsty Haydon for managing the sale so well from acceptance of the offer right through to completion. "In Kirsty we trust"
Stephen · 4 April 2025 · Seymours West Byfleet
Agent replied · 20 March 2026
We are delighted you have had such positive experience with us here in West Byfleet, the team works very hard to ensure we go above and beyond and, we agree, Kirsty is a brilliant at what she does! Thank you so much for taking the time to leave us a 5 star review and we all wish you all the best moving forwards!
★★★★★ 5/5
GoogleGreat service from Ian, Krisy and the rest of the team. Clear and frequent communication along the process and flexible when needed. Would definitely recommend!
Alex · 31 March 2025 · Seymours Knaphill
★★★★★ 5/5
GoogleVery attentive & professional
Freddy · 30 March 2025 · Seymours Guildford (6 London Rd)
Agent replied · 20 March 2026
Thank you for the 5 stars Freddy, we appreciate your feedback.
Many thanks
The Seymours Team.
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