Trusted Agent profile · Surrey
Verified
★★★★★
4,196 reviews across 13 offices and 2 platforms
Seymours has 13 offices, in Woking, Godalming, Guildford (three offices), West Byfleet, Addlestone, Burpham, Knaphill, Horsell, Ripley, Farnham and Cranleigh (Surrey). Together they have 4,196 reviews on two platforms, rated 4.7 out of 5 overall.
4,187
Reviews on Google
All 13 offices
9
Reviews on The Trusted Agent
All 13 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ian and the team at the Cranleigh branch went above ans beyond the duties to help secure a smooth sale on our property. The communication along the way was ...Read all 6 from sellers
Seymour has proved to be a suitable agent time and time again for us. Not only do we get consistent input into decisions we make, we get reliable input. A ...Read all 2 from buyers
Seymours's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy sister and I recently sold our house and the team over at Seymour's were amazing! They dealt with everything very swiftly and the patience they showed to the two of us while we navigated our first house sale was exceptional. …
Dear Callum, We're so pleased to hear that you had a great experience with us! Thank you for … More
5/5
GoogleI had a pretty good experience with Seymours from the get go. I was able to organise 2 viewings before making an offer. They sorted everything out promptly. They have a sales progressing team which works really well. Makes the process quite …
Dear Olivia, It's experiences like yours that really keep us motivated! Thank you so much for … More
4/5
GoogleRating only, no written review.
Thank you for your review. Can we ask why we didn't get 5*?
5/5
GoogleThe process of buying/selling houses is never pleasant, and our very short chain became unexpectedly complicated, time-pressured and challenging. It is absolutely the case that this transaction - for us, our buyers and our sellers - would not have happened but for Kirsty's dogged determination, experience, and cheery disposition. Thanks again Kirsty!
Thank you so much for taking the time to leave us a 5 star review, we are delighted you found Kirsty to be so great! Buying and selling can be a daunting time but we like to look after you each step of the way. Wishing you all the best, from all the team here at Seymours West Byfleet.
5/5
GoogleWe used Seymours as first time buyers and having experienced many different estate agents both local and out of the area, I was very pleased with the service we received from Seymours. Andy from the sales team showed us around our now home and subsequently negotiated our purchase, he was very efficient, friendly and had great communication with all parties. It was not the stressful situation that we had anticipated of a first time house purchase. We also dealt with Clive who handled our sales progression. Again he was very efficient and supportive and handled all our queries promptly and professionally. A big thank you to both Andy and Clive. I know that finding a good agent can be a difficult and fraught process but overall I was very happy with the service we received throughout.
Dear Adam, Thank you for your kind words! We're thrilled to hear that Andy and Clive made your first home-buying experience smooth and stress-free. We appreciate your trust in Seymours and wish you all the best in your new home! Many thanks The Seymours Team.
5/5
GoogleI confirmed my offer to buy an apartment in late December and I told Seymours that I want to complete the purchase before end of March in order to save £2500 SDLT. Seymours is very helpful in coordination with all parties and finally we exchanged the contract and the purchase will be completed in time. I express my appreciation to the efforts of Seymours and in particular to Mr Clive Gee who has followed the purchase very closely and did a lot of coordination among all parties. We understand that it isn't a easy job to deal with those solicitors, who usually won't reply to your enquiries. Clive, you did a wonderful job. Thank you
Dear Raymond, Thank you for your kind words! We're delighted to hear that Clive and the team at Seymours were able to assist you in completing your purchase on time. Your appreciation means a lot, and we’re glad we could help make the process smoother for you. Wishing you all the best in your new home! Many thanks The Seymours Team.
3/5
GooglePositively the Guildford office have sold the property. However, I have given 3 stars only, due to the following experience. Very poor at communication. Not only after viewings ( with exception of 2 occasions I had to follow up 2 /3 days later for feedback) but also on the sale progression once the sale was agreed. On several occasions I had to email the director. On taking on the property I was told that the sales team would come to see the property to fully understand what it has to offer: only 3 did come , again after myself chasing! Interestingly the viewing assistant who conducted most of the viewings nether came not asked to view. How you can possibly present a property to a potential buyer effectively if you haven’t yourself become acquainted with the property is questionable. There appeared to be no one sales person taking responsibility for our property. It came across as “ all hands in deck”! My overall impression is that they are more suited to quick sale, lower value properties.
Dear Mrs Cooper, Thank you for your feedback. We’re pleased that we were able to achieve a successful sale for you, especially given that your property had previously been on the market for several months with another estate agent without a result. To clarify, all three of our negotiators (we only have 3!) viewed your apartment and were actively involved in discussing it with buyers. While a viewing assistant conducted some appointments due to diary constraints, they were always fully briefed beforehand to ensure consistency in presentation. In fact, it was your buyer who viewed with the viewing assistant so I’m confident of their ability to best present a property. We understand how important communication is, and while we always follow up with buyers for feedback, unfortunately, we don’t always receive responses despite our best efforts. That said, we appreciate your comments and will take them on board. Ultimately, we were able to secure a sale within 2% of the revised guide price in a highly competitive flat sales market and progress it to completion through persistent and proactive efforts in less than 2 months, almost unheard of with the complexity of conveyancing an apartment. We’re sorry that certain aspects of the process didn’t fully meet your expectations, but we hope the result speaks for itself.
5/5
GoogleI highly recommend Seymour’s Guildford. They were a kind, helpful and very professional team who supported us from start to finish. Thank you!
Thank you Adrienne, we hope you are very happy in your new home!
5/5
GoogleAfter trying 3 different agents, Seymours got the job done for us. They were approachable, honest about the price and the market, and touched base regularly. The whole team from sales, to viewings and then chasing the solicitors did a great job, and would absolutely use again
Dear David, Thank you for your kind words and for sharing your experience. We're delighted to hear that our team's dedication and communication made a positive difference in achieving your sale. It was a pleasure assisting you, and we truly appreciate your trust in us after trying other agents. Should you need any further support in the future, we'd be more than happy to help. Many thanks The Seymours Team.
5/5
GoogleReally impressed with Seymours, Andy McElligott was excellent on advice and valuation, the team in the office then secured a sale and Clive Gee progress chased through out. Thank you
Dear James and Mish, Thank you for your kind words! We're delighted you had a great experience with Andy, Clive, and the team. Wishing you all the best! Many thanks The Seymours Team.
1/5
GoogleAvoid renting at Racks Court and Seymour’s! I don’t like writing bad reviews, but I wish someone had warned me before signing the contract. Firstly, they tried to overcharge us with incorrect gas bills. Since our property has a communal boiler, the gas bills for our 1 bed flat was coming to the same price as a 4+ bedroom house and they had no system to equitably share the price. We were forced to pay these bills as it is in our contract but we were unaware of how high they would be. Eventually they put in sensors, yet still somehow in their flawed calculations they charged us nearly five times what we actually used. Despite my science background and clear understanding of the calculations, they dismissed my concerns and wasted hours of my working day trying to resolve this. It took over a month of back-and-forth emails, bringing in experts, and proving their calculations had no basis before they admitted fault. Turns out, their engineer had placed the gas sensor in the wrong location, yet they still couldn’t come up with a sensible solution. Beyond this, they were completely unresponsive to major safety concerns. The entrance to the building was pitch black at night, making it dangerously unsafe to walk home. I raised this issue multiple times, and they completely ignored me. But when it came to charging us, they were quick to act. They also tried to intimidate us into thinking we wouldn’t get our deposit back, unfairly blaming us for normal wear and tear in their inventory report. Luckily, we stood our ground and got our money back, but not without unnecessary stress and wasted time. If you’re considering renting through them, think twice. They are unprofessional, unresponsive to real issues, and only interested in squeezing money out of tenants without justification. I hope this review helps others avoid the same nightmare.
Dear Shamali We’re sorry to hear that your experience at Racks Court did not meet your expectations, at Seymours, we take all feedback seriously and are committed to providing the best possible service to our tenants. Regarding the gas and hot water billing, these charges are provided by a third party and are based on meter readings to ensure they accurately reflect individual usage. We appreciate your feedback and will use it to continue improving our service. If you would like to discuss this matter further, please don’t hesitate to contact our team directly.
5/5
GoogleGreat experience with Seymours Guidford. I personally dealt with Louie Fronzoni who is a highly professional estate agent, able to fully understand my requirements as a buyer, advise accordingly and present only very relevant properties. Having dealt with other agencies I know how easy it is to just waste a lot of time in the process. Louie is someone who listens, doesn’t waste your time, not pushy, and ultimately he is an adviser you can fully trust.
Dear Carmela, Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Louie and the team at Seymours Guildford. Louie takes great pride in offering a tailored, professional service, so it's wonderful to know his approach made the process smooth and efficient for you. Wishing you all the best in your new home! Many thanks The Seymours Team.
5/5
GoogleWe recently sold our flat through Seymour's Addlestone, Danielle has been brilliantly supportive throughout what was a tricky process navigating legislation. She was always on hand to give us updates, follow up with our buyer and ensure the process continued to move forward. Thank you so much!
3/5
GoogleSeymours Burpham has apparently gone through some majors changes recently which we were not fully appraised of. In the end, we have sold our house so thanks is due. But it has been an excruciating process not helped by the archaic conveyancing laws of England. Something has got to change in our legal system but that is a discussion for another forum. At the end of the day thanks must be given and the worked of Andie Bartlett recognised. She has stuck to the task day in day out whilst many of her fellow estate agents have frankly been sorely wanting. One word of advise, choose your solicitor/conveyancer/estate agent very, very carefully as we have encountered utter incompetence from others along the way in the chain. Thank you Andie for all your hard work on our behalf and we're very happy to praise your efforts.
Dear Mark, We're so glad that Andie was able to help you through a very difficult sale. We wish you all the best in your new home! The Team at Seymours Burpham and Merrow
5/5
GoogleWe were extremely pleased with the way Andy Crossley from Seymours dealt with our house sale. Andy guided us throughout the process with his calm, cheerful, can-do attitude. He quickly matched us with a buyer and worked with all parties to … More
5/5
GoogleSuperb service from start to finish by the lettings team, thank you. Highly recommend!
5/5
GoogleI would like to thank everyone at Seymours Burpham as they have shown outstanding service. Georgia and Emma were helpful and competent in showing me the houses and made the experience a delight. Special mention must go the Andie Bartlett who worked so hard to push through the exchange and completion dates, she went above and beyond what was expected. Thank you Andie.
Dear Jacqueline, Thank you for your kind review! We're so pleased you had an excellent experience with us! The Team at Seymours Burpham & Merrow
5/5
GoogleI had been searching for a house in the area for over a year. I found one I liked on Rightmove, Adam got me in to view the house on the same day of me calling. Our viewing was conducted by Sue who was very kind and informative. That same day my offer was accepted and we are now in the process of buying our dream house!
This is great to hear, thank you for taking the time to leave us a review and we look forward to handing you the keys on completion.
5/5
GoogleOur recent experience with Seymours has been excellent. Archie was a huge help in sourcing our recent purchase. He was very attentive to our property requirements and timely in bringing houses to our attention. Having previously sold our …
Thank you Nigel. We are delighted to be able to help you again.
4/5
GoogleRating only, no written review.
Thank you for the review Sandra we really appreciate you taking the time to rate your experience. We would love to hear what it would have taken to get 5 stars rather than 4 as we are always striving to be the best we can be.
5/5
GoogleI had a very pleasant experience with the Horsell team who were all extremely nice to deal with particularly Serena who was my main contact and kept me well informed.
Thank you Daphne, you are more than welcome.
5/5
GoogleBest estate I have dealt with in the last year! The two ladies we viewed with were such lovely helpful people and the office staff always extremely helpful. Great service
That is great to hear, thank you Stacey
5/5
GoogleWe’ve had a very positive experience with Seymours in Horsell - A big shout out to Serena for supporting us throughout a rather intense process of trying to find our new home. She’s been fantastic and actually made this whole experience much much easier!
Thank you Maria, delighted to hear your positive feedback.
5/5
GoogleThank you to Seymour’s for all their help buying our house and particularly to Serena for helping us on our property journey. It has been a rollercoaster 8 months but she was fantastic; professional, clear and I have always felt put our …
Thank you Emily, its our absolute pleasure.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Woking has the most, with 1,591 reviews rated 4.6 out of 5, followed by Godalming with 500.
The 13 Seymours offices, by town:
6 reviews from sellers, rated 5.0 out of 5 on average. For example, Howard wrote: "Ian and the team at the Cranleigh branch went above ans beyond the duties to help secure a smooth sale on our property. The communication along the way was ..."
Yes. In The Trusted Agent 2026 awards: Seymours, Woking won Platinum; Seymours, Guildford won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Addlestone won Trusted Agent; Seymours, Burpham won Trusted Agent; Seymours, Knaphill won Trusted Agent.
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