Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAbsolutely terrible company. I requested to view 3 properties.
The first: Completely misleading in regards to pricing. I was sent across an incorrect price guide for one property and was made confident an offer on a price would be accepted, once the offer was put in I was informed it was £15,000 short of what was discussed.
The second: The agent had no idea where the property was between two buildings. He attempted to open somebody’s front door before realising it was in fact the other building. He then took us to the second building and broke the communal door lock which would mean nobody could enter their flats at all and just left the broken lock on the door and told me ‘I guess this one isn’t meant to be’
The third: Again, the agent had no idea how to enter the building. We circled about 5 times and tried multiple different doors before he established that he had the wrong keys and just like the second we were unable to view the property.
If you are serious about purchasing and want to move quickly. Do not use this company.
Tito · 30 July 2018 · Seymours Addlestone
Agent replied
Hi Tito, Thank you for leaving your review. We are sorry that you feel you've had this experience.
I understand that you have spoken to several members of our management team today to discuss this issue and you are happy that it has now been resolved for you.
We wish you every luck with your property hunt in the future. With kindest regards, Seymours of Addlestone
★★★★★ 5/5
GoogleOutstanding service. Got lots of potential buyers to view our property and did excellent work on our behalf in facilitating our sale. Always professional, helpful and friendly. Highly recommended.
Peter · 30 July 2018 · Seymours Horsell
Agent replied · 29 July 2023
Thank you for your review and kind recommendation it really means a lot to us. Best wishes in your new home.
★★★★★ 1/5
Google7 weeks after moving out and my friend still does not have deposit back, not even email saying how much deposit he is getting back or anything.....DO NOT USE THEM!
Karolina · 9 July 2018 · Seymours Woking
Agent replied
Hi Karolina,
If you could give our lettings office a call, we'd love to get this situation resolved.
Thanks.
★★★★★ 1/5
GoogleThe worst experience you can have from an agency which claims to be the best.
Very disappointing.
Ayman · 9 July 2018 · Seymours Woking
Agent replied
Hi Ayman, we're sorry to hear this. If you could give the office a call we'd love to discuss this further.
★★★★★ 5/5
GoogleAs a first time buyer I found the Team at Seymours, primarily Jeff to be 1st class from start to completion. All my queries where answered and viewings set around my schedule. very professional and not pushy they made my purchase super easy, many thanks to you all
Canal · 8 July 2018 · Seymours Knaphill
★★★★★ 1/5
Google7 weeks after moving out and my friend still does not have deposit back, not even email saying how much deposit he is getting back or anything.....DO NOT USE THEM!
Karolina · 1 July 2018 · Seymours Woking
Agent replied
Hi Karolina,
If you could give our lettings office a call, we'd love to get this situation resolved.
Thanks.
★★★★★ 1/5
GoogleCompany continually gives us less than 24 hours notice for viewing.
Louise · 1 July 2018 · Seymours Woking
Agent replied
Hi Louise, if you could contact the office we'd love to discuss this issue and resolve it.
★★★★★ 1/5
GoogleThey don’t care about the tenants,only the landlords.Poor communication,not very helpful,especially if are a foreigner .Never ever i will rent a house with them.Very disappointing!!
Delia · 1 July 2018 · Seymours Woking
Agent replied
Hi Delia, we're sorry to hear this. If you could call our lettings office we would like to try and rectify the situation. Thanks.
★★★★★ 5/5
GoogleWould just like to thank Jenni Owen for all her hard work and very quick response to all our issues, really appreciate her.
Jeff · 1 July 2018 · Seymours Woking
Agent replied
Hi Jeff, thank you for your review, we'll be sure to pass on your praises to Jenni and congratulate her on her hard work.
★★★★★ 5/5
GoogleSeymours in Godalming were fantastic when helping us sell our property, Really professionally handled by them and they made us feel welcomed and contacted us regularly with updates which is perfect and brings a whole new meaning to customer experience. Big thanks to Stu, Ian and Lewis! Great work
Happy customer
Ciarán
Ciaran · 25 June 2018 · Seymours Godalming
Agent replied
Hi Ciaran, thanks for such a great review, we're so glad you were happy with the way everything was handled and you've had a good customer experience. We will pass on the high praise to the team. Hopefully we will get the chance to work together again in the future.
★★★★★ 5/5
GoogleHighly recommended.
We sold our property through Seymours Prestige at the end of last year. We spoke to a few ‘high end’ agents before choosing Seymours, and went with them mainly for the passion of Lloyd Moss, and his knowledge of the area. During the process we engaged with most of the Horsell office, and was impressed by all of them.
Since then we've been dealing with a number of agents (still trying to find a new house). And very few are of Seymour’s standard.
Knowledge, passion and client focused.
Martyn · 25 June 2018 · Seymours Horsell
Agent replied
Martyn thank you so much for your recommendation. It was a real pleasure to sell your beautiful home. It means a lot to me and the team that you not only trusted and believed in us with such an important decision, but also that reflecting months on you are still happy that you made the right choice with Seymours.
Best Regards
Lloyd.
★★★★★ 5/5
GoogleWhat can I say! We wouldn't be where we are now without the guys at Seymours -particularly Jeff and Simon with their professional yet friendly manners. We sold and bought with Seymours and had a few hiccups along the way (not anyone's fault!) however throughout the whole process they were supportive and within a few hours each problem was dealt with accordingly. We were kept throughly informed of everything but with a feeling that the job was taken off our hands which was especially what we needed with a young baby! We can't sing your praises enough. Thank you for finding our dream home!
Zoe · 25 June 2018 · Seymours Knaphill
★★★★★ 5/5
GoogleI had been house hunting for ages and was losing the will that I would ever find a new place. I found a property on the bank holiday weekend and requested online to see it not expecting them to be open. Jeff called within 10minutes of the request and asked me when I wanted to see it. I met him there 10 minutes later, he was polite, courteous, extremely professional and attentive and was able to tell me a lot of detail about the property and the area.
I went to view the house a second time, again with Jeff and put an offer in. Throughout the rest of the process I have only positive things to say about Jeff and also Simon even when it was becoming particularly frustrating with delays from the vendors lawyer which was holding up the process.
I would absolutely recommend Seymours and in particular Jeff for not being like any of the other estate agents who were often arrogant and very much uninformed on their properties!
Charlotte · 25 June 2018 · Seymours Knaphill
★★★★★ 5/5
GoogleI was lucky enough to work with Jeff, Mark and the team at Seymours Knaphill recently when they successfully sold my flat for me. They picked up my property sale following a terrible (and costly) experience with Purple Bricks and I cannot thank them enough.
Mark’s valuation was accurate and justified and together with Jeff, Ian & James on the Knaphill sales team, they introduced my flat to numerous prospective buyers and helped me secure an offer for the asking price and quickly too.
As a first-time seller, their knowledge and guidance was incredibly valuable to me and the polite and approachable manner I experienced from all the team was hugely appreciated. They went out of their way to ensure all parties involved in the transaction were involved, informed and had everything we needed.
They are a hard-working team of individuals whom I have no hesitation in recommending. Having moved out of the catchment area of the Knaphill branch of Seymours, I only hope I am lucky enough to have such a dedicated team to work with for the next move!
Karen · 25 June 2018 · Seymours Knaphill
★★★★★ 5/5
GoogleOnce again we were impressed with our experience of dealing with Seymours. Tracey & John were both fantastic, keeping us up to date with the sale of our property, freely answering our questions. I would strongly recommend them. Thanks as well to everyone in the office.
Daniel & Lisa Arnold
Daniel · 25 June 2018 · Seymours Burpham
Agent replied
Hi Daniel, thank you for the great review and recommendation. We're so glad you had another good experience with Seymours, we'll be sure to pass on the praise to Tracey and John!
★★★★★ 5/5
GoogleWe used Seymours Burpham for the recent purchase of our home. Richard, Tracey, Krisy and the team made the process straightforward and, dare I say, stress free. They kept me informed regularly throughout and stayed in touch as much out of courtesy. I’ve missed touching base with them now that the purchase is complete.
Jane · 25 June 2018 · Seymours Burpham
Agent replied · 24 June 2023
Hi Jane, thank you for such a great review. We're so glad you felt the process was stress free and straightforward, we'll be sure to pass the praise on to the rest of the team, feel free to pop by the office for a catch up soon!
★★★★★ 5/5
GoogleWe were very impressed with the whole experience we had dealing with Seymours. The whole team were very professional; in particular, Tracey, who dealt with the sale of our property, was very pleasant and kept us informed right throughout the whole process. When we had any queries, they were dealt with promptly. We would have no hesitation in recommending Seymours, Burpham.
Thanks to all the team. Keith and Helen Pannell
HP · 25 June 2018 · Seymours Burpham
Agent replied · 24 June 2023
Hi Helen, thank you for such a great review and recommendation! We're glad that you felt that the experience you received from the team was professional and of a high standard. We'll be sure to pass on the praise to Tracey! Hopefully, we'll have the chance of working with each other again in the future.
★★★★★ 5/5
GoogleDue to our situation, we required a quick purchase. With the help of the staff at Seymours Estate Agents in West Byfleet we were able to achieve this. The team were professional, responsive and friendly. They made our house buying process a pleasant one. I would like to say a special mention to Katie Fox who went above and beyond her job to facilitate our many queries. And Vince who was very responsive in the early stages of the process. Thank you.
Stacie · 23 June 2018 · Seymours West Byfleet
Agent replied · 21 June 2024
Hi Stacie,
Thank you for such a great review, we're so glad you were happy with our service. We'll be sure to pass on the praise to the team, especially Katie and Vince. Hopefully, we'll have the pleasure of working with you again in the future.
★★★★★ 1/5
GoogleBroke contract, no response to contact, very poor.
As tenants, we agreed a deal including the carpets to be removed in the bathroom and replaced with lino. We were promised a parking space and a garage. Both of these things were false. The carpet was not changed (despite this being in the contract). There is no parking space (despite being sold on this aspect). Calling Seymour's resulted in nothing. We were told they couldn't help us and that we would have to try and find the parking ourselves. One week later and still nothing. We were also told the garage was a different one. We finally found the garage and it was filled with clutter. The carpet in the bathrooms was never replaced. We have had no response to any emails.
Incredibly poor, breaking contracts and acting very unprofessional. All great until the deal was agreed then their true colours are shown.
Forced to consider other options now
Andrew · 22 April 2018 · Seymours Woking
Agent replied
Hello Andrew, if you could call 01483 741300, so we can try and amend this situation.
★★★★★ 5/5
GoogleI cannot rate the team at Seymours highly enough! Ben, Joe and Emma were extremely professional and supportive throughout our entire buying and selling process. There were many times that the situation with solicitors etc got very stressful. The entire team were there to help us through the those difficult times. I had not previously realised how much work estate agents do in the background to ensure your sale progresses smoothly. I am so grateful for all of their help and constant professionalism, especially in the face of some very stressful customers (and by that I mean myself). A massive thank you for all of your hard work. We are in our forever home now and that would not have happened without the teams assistance.
Russtyjam · 20 March 2018 · Seymours Ripley
★★★★★ 5/5
GoogleI personally haven't bought or sold through them but i have worked with them. I work for another estate agents in a different part of the country and i would hands down say they are one of the best estate agents i have ever had in a chain with myself. They are polite, professional and really helpful. The rest of our chain hasn't been that helpful but David at Seymours has really been my rock throughout the process and i can't thank him enough. We are finally coming to the end of our sales but I want everyone who are considering using them to really do so! They are hot on what they need to do and I can't thank the whole team enough!
Eileen · 20 March 2018 · Seymours Ripley
★★★★★ 5/5
GoogleWe recently sold our house in Send with Ben at Seymours. Ben and all the staff were fantastic, helpful and professional throughout the whole process. We were always kept up to date with feedback from potential purchasers and helped to achieve the best price. There seems to be a clear difference between the service offered and delivered by Seymours against other agents who also made contact to try and market our property. We couldn't rate Ben, Joe, Emma and Julie higher.
Matt · 20 March 2018 · Seymours Ripley
★★★★★ 5/5
GoogleRating only, no written review.
Diana · 13 March 2018 · Seymours Burpham
Agent replied
Hi Diana, thanks for the 5* review!
★★★★★ 1/5
Google…
James · 18 January 2018 · Seymours Addlestone
Agent replied
Hi James,
We're really sorry to hear this, we would love to be able to put this right. If you could drop us a call on 01932 846898 and one of our team will work on this issue for you.
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