Seddon Homes estate agents in Newcastle Under Lyme, Congleton, Leigh and 2 more

★★★★★ 5/5

Trustpilot

Great new home with excellent team

We are very delighted with our quality built new home at Zodiac Warrington. The amazing team, Laura and Naomi, are very helpful and friendly. They guided us along the way through plot reservation, contract exchange, option selection to final completion. Regular updates on the building progress also made us feel at ease.We finally moved in with just some minor snags. These were all fixed with the efficient coordination of the onsite manager John. We love our home. A big THANKS to the brilliant team.

Suzanne · 3 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Excellent service, well built home

We had an absolute seamless and efficientprocess buying and moving into our new home at zodiac estate warrington.Laura and Naomi from the sales team are just outstanding. They never got tired of responding to queries whilst we were making up our minds. Honestly, their impeccable service and manner were very key to our decision. Then I thought things will be different when we moved in but the onsite team led by John and Ollie were and still are super helpful.And the customer service team are prompt in responding to issues.To be honest, we have barely had snagging issues in comparison to what I have heard about new homes( and trust me I have been checking and checking and even got a professional snagger). I would not hesitate to recommend seddon homes to any new buyer. The houses are well built and the team are responsive. Atleast I can say that the team at Zodiac warrington are outstanding..

Onyo · 1 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Beautiful new home, 5* service and build

We bought a new home off plan in March this year, a first for us ! The whole process was so easy, helped by the amazing sales team of Laura and Naomi who looked after us the whole way. We had regular updates on our build and on site visits so we could the house's development. The house has exceeded all our expectations, it's built to a very high spec and the aftercare from Zak and Sean on site has been first class. We feel very lucky and privileged to live in the beautiful development of Aspen Grange, Marple x

Fiona · 1 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Great Customer Service

Through the whole process from reservation to exchange and completion, the communication has been good. Most importantly after completion the inevitable minor niggles have been dealt with quickly and a close ongoing communication.

David · 1 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

New Build Property

We are really pleased with our new home. All the staff have been very helpful with everything, from actually moving in to completing any little snagging issues. Nothing has been too much trouble.

Martin · 1 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid!

Avoid. Avoid. Avoid. We wish we had read these reviews before getting involved with this god-awful company. The sales office lied to us about anticipated building completion, and then denied all knowledge. They took our money for extras and then piled on the pressure to exchange contracts despite them knowing that wasn’t possible. We were literally being called weekly, being asked for “updates” - they knew we didn’t have any!! They also changed the design of the house we were buying without even letting us know, and proving absolutely awful lies about the reason why! Fortunately we were able to pull out once we uncovered their lies, but only got a refund for our extras with the threat of the ombudsman. Avoid this awful company.

Mr · 23 November 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 3/5

Google

Rating only, no written review.

Michael · 11 October 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 3/5

Google

Rating only, no written review.

Edwin · 11 October 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 4/5

Google

Rating only, no written review.

Gary · 11 October 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Google

Lovely houses being built here.

Francis · 11 October 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Google

Very badly run site with poor workmanship , should be on cowboy builders, seriously !!!

Steve · 11 October 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

Bitterly Disappointed the stress isnt worth it

Edited Sept 2021: Bit of a long one but if you are thinking of buying from Seddon Homes or even new elsewhere, its worth a read.We have now been in our Seddon home for just over 1 year. As a result of my experience over the last year i have had to downgrade the rating. The 1 star is for the ease of purchase and customer experience of buying although i have since learnt that the information you get at that stage is not always honest.To date we have had over 100 snags in the house. The bigger ones include, 5 new panes of glass, refitting of two sets of french doors, new front door, removal of back door and re fitted, new door into the garage, stairs made safe (they were comming away from the wall and were not supported underneath), poorly drained garden (to the point i had to have land drains installed to deal with the issue and we are the top of the street too), new bathroom floors and the worst is the window vents leak air so in the winter the house is really cold; i am dreading this winter as last year the heating system struggled to cope with the cold house. To date i have had to take 16 days off work and there are still outstanding snags. All of the companies that come to fix the snags have not been very good and i have had a few failed appointments. One company to fix a roofing issue has not made contact with me since the original job was logged in January 2021 (9 months ago), i keep chasing Seddon but nothing. The design department also failed to take into account, when designing road layouts, how we would access our drive. The road which is classed as a private drive is not wide enough which results in anyone in the end two houses needing to reverse about 40m to the turning point. The only solution was for Seddon Homes to retrospective add grasscrete. To get that considered i had to seek legal advice and get the local authority involved. I will add though, the team employed by Seddon to fix snags were really good and knew their stuff and were professional. Its just a shame their contractors are not the same.So with hindsight would i do this again? Not a chance. Buying a new house should be easier than buying a previously owned one. The stress and agro isn't worth it and from speaking with people on the estate their experience is the same. It is a real shame though as the houses look nice but scratch beneath the surface and they are poor quality with cheap parts. We paid nearly £500k for this house and they used £1 light switches (3 have already failed) and the LED bulbs they put into the kitchen which cost us £110 per fitting, we have had 7 failed bulbs in 12 months. We have also had 3 failed smoke alarms which failed within 4 months so i replaced them with Nest Protect. On balance, they have used ideal standard taps and boiler which are much better quality.With many snags still outstanding and recently Seddon Homes telling me that they are not prepared to sort out the window vents (despite internal temperatures in the winter falling to 8 degrees next to the window, i wish i hadn't gone down a Seddon Homes route. The stress and agro isn't worth it, i haven't enjoyed living here this last year and from speaking with people around the estate and on Blossom Gate the issues are the same. I am now in the process of getting legal advice and looking to lodge a complaint with the NHBC. I feel exhausted with all this. Original review Aug 2020We have spent about 4 years looking for a house. We looked at many previously owned properties but none met our needs without spending significant money. We then came across Falcon Rise about 2 years ago and the sales person at the time put us off the development. I'm convinced that was deliberate. Either way, she left and Christine took over. Talk about night and day. Christine was informed, honest and transparent. She was upfront and told you a spade was a spade which I like. As it happened, they released the next batch of houses and we saw one (the Lytham - wow what a house) that filled our needs. We went for it. It took a little longer to build than expected despite covid but Christine was open and upfront about this so that was fine. We are finally in and we are so happy with the house. The build quality is high. Mod cons are limited and this is a weakness but it's unfair to lower a score based on that as I knew that when I signed. That's something the senior managers need to think through but overall we are very happy with the house and the process of buying the house was easier than anticipated. The team at Falcon Rise are great and take pride in what they do. Christine will help you through the process and you can trust you'll get what you want. I just hope that the long term product is as good as the service I received in the end. Can't recommend Falcon Rise enough over other developments and trust me, I've done a lot of research / visiting before finally committing.

Jon · 5 September 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

Do not buy a house from this company

Do not buy a house from this company. We moved into a house on Hawtree Grove, Banks that had over 300 snags that 8 months down the line have not been rectified and they lie constantly. Please be aware.

Gavin · 5 August 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

This company sell you a leasehold and…

This company sell you a leasehold and then sell the leasehold on to make more money, this means your lease charges are out of control, Live example Waterside Belmont leasehold sold to Landmark Collections rent went up, plus when you come to sell the admin fees are over £600 so beware!!!

Anthony · 21 July 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 3/5

Trustpilot

Seddon Homes

Sharon the sales assistant was great, better than Barrett Homes in Kew southport, it was like they didn't want your business 😅whereas Sharon she was approachable and friendly and she of course she wants the sale but there was no pushing or anything, she reassured us as much as she could had a hiccup on the key pickup day but other than that couldn't fault her.As for our home, y'know what, great house love the design. Just wish they took more care and time when they actually do the finishing touches. That way there wouldn't be that many snags. We still have snags left but we only moved in in April so hopefully will be all done soon 🤷🏽‍♂️. The garden..... well we have had it flagged properly now so that's a start but the raised bit at the back, I wish I could upload a picture! There is actually a gap under the fence at the back also which a dog could easily escape through, good job we don't have one yet but hope this can be sorted! Also the pointing in the brick work isn't up to standard, i just hope it doesn't allow damp to creap in!New site manager now on site as the other manager, his days were numbered on here, all due respect he did get things done, just got so defensive over certain situations and came up with excuses, questioning your intelligence. And his communication, well there wasn't any. Hopefully the new one keeps me in the loop and finishes off the jobs.Let's see how we get on in the next few months!

Ant · 14 July 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

Disgraceful !!!

Earlier in the year, we rated Seddon Homes as good but since moving in to our new bungalow, there have been major problems. The after care is appalling. The shower had not been fitted correctly, causing a leak. The plumber who eventually repaired this, caused another leak in the bedroom, ruining the new carpet. We have been communicating with customer care but they do not seem to act on their promise to rectify the issue. We have now been told they can't send anyone until July 27th. This has been going on since early May. Disgraceful!!

Mr · 14 July 2021 · Seddon Homes Poulton-Le-Fylde

★★★★★ 1/5

Trustpilot

Weavers Way - very unsatisfied!

As with a lot of other reviews, Seddon Homes take your money and leave you with an unsatisfactory service. My 'premium plot' home was advertised as having a two tier rear garden as the ground is very sloped. Only when they were half way through the build and we saw that nothing had been done to the land was I verbally told 'Oh we're not doing that anymore as it's too expensive'. At no point were we sent a letter to inform us that one of the major selling points of this house was not going ahead. So now, instead of having a lovely two tier garden where I can go down and look at the horses in the field, I have a fence that blocks me from 50% of my garden and I've been left with the brambles, old concrete fence posts and bits of rubble left over from the build. The garden turf is so lumpy and uneven due to the groundworkers not removing rubble that it's horrible to walk on, my partner went over on his ankle due to stepping into a divot!I have other issues with them regarding the brickwork of my house being wonky and unacceptable but I don't think the box is big enough for all of my complaints. NHBC and Consumer Code have been contacted so I'm hoping they will help.Seddon's Customer Care needs a lot of work and if they responded to my emails with an attitude of wanting to resolve the issues they have caused I may be willing to increase my 1 star review.

Angela · 7 July 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 2/5

Trustpilot

Poor Aftercare and poor "design flair"

If you looked at our bank garden I wouldn't say it was design flair 😅 some poor finishing touches in the house too. Overall happy, the house is designed well but its Jack who built it! hope they haven't done a shoddy job on the outside as they have on the in and the house lasts.Wouldn't say their aftercare was up to much if I am honest, they have your money they aren't interested. They had ordered the wrong window for a replacement and told me they would be here this week, patio door keeps catching, at some point it is going to break, these are to name a few. Just hope they get sorted sooner than later before it actually causes long lasting damage.

Ant · 3 June 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

A LUCKY ESCAPE

We have had one of the most stressful 5 months in trying to purchase a 300k bungalow for my 77year old mother in law. We visited Caraway Green in Jan 2021 placed a reservation deposit, initially the purchase was going to be a cash one but a few days later we agreed a sale on my mother in law property so I notified Seddon Homes that we wanted to tie in the sale. The Site representative Andy said he would have to notify head office. We never heard anything back until the 30 days on the reservation contract was coming up, we started to receive emails asking for an exchange date. The solicitor we used was one recommend by the estate agent but was totally overloaded with work and progress has been slow at times. However progress was being made at the stage of replies to further enquiries and Seddon Homes emailing demanding exchange happens or they withdraw. The tone of the emails was abrupt and unprofessional, having been a sales manager at an estate agents I could not believe how they were communicating with a customer who was about to spend 300k. Seddon Homes pulled out of the contract which now after reading all the reviews on here we are so glad they have. If they deal with potential customers like they have with us our thoughts over the last 24 hours are what about if we had have gone ahead the after sales care seems appalling from reading other peoples reviews. We have had a lucky escape would not recommend to deal with this company.

Hayley · 22 May 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

Seddon Homes. Probably the worst experience I have…

Probably the worst experience I have ever had from a home builder. Previously I brought a wimpey home and that was like a 5 star holiday compared with this. Having moved in in august 2020, the plot that we purchased has a small area of POS opposite. Having mentioned the state of this area to Seddons numerous times we are now in April 2021 and this has still not been landscaped. Having already paid the grounds maintenance fee I assumed this would be a priority. How wrong was I. So, in feb 2021, being so fed up of looking at a pile of mud across from my new home I made the decision to rectify this myself removing all the debris and building material, placing a solid base, installing the proper hex plastic matting and using 6 ton of top soil ready for Seddons to seed as we heard a rumour they would be doing. After numerous emails back and forth, a few threats and a solicitors letter telling me not to trespass on public open space, today I received a letter from Suzanne Holsworth, their sales and marking director saying that they are going to take up the base and matting and place it on my drive. Absolutely horrendous experience, I would advise anyone looking for a new home to only consider Seddons Falcon Rise only as a last resort. Before I get any response, I forgot to mention that I have many before and after photos of the debris and general state, health and safety issues of the POS. In response to the reply, I would like to state, that I have on several occasions, stated in emails to Seddons that the PUBLIC OPEN SPACE has NOT been modified to accommodate further parking, but after waiting 6 months and following my niece falling off her bike on the POS due to the lack of uneven surface, barbed wire fence and building material being left, I made the decision to change the land myself to make it safe. Also, having spoken to my neighbour, the reason they complained is due to the fact that they thought Seddons had altered the land as theirs is just as unsafe as mine was.

Dave · 29 April 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

The worst aftercare I have ever…

The worst aftercare I have ever received! We reported our faulty dishwasher on the 28th February 2021 and we are still waiting for it to be fixed! Constantly chasing for feedback and updates. We bought the house in October and had a golf ball sized hole in the dishwasher to start with and that took over a month to get replaced. This is now faulty again! We have lived here since October 2020 and have had a working dish washer for 3 months out of 6 months! When you pay so much for a house you expect simple things like this to be working and if not for them to be fixed within a reasonable time period!

Hannah · 12 April 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Google

Rating only, no written review.

Calvin · 28 March 2021 · Seddon Homes Congleton (Padgbury Lane)

★★★★★ 1/5

Trustpilot

Beware! I recently paid a reservation fee to…

I recently paid a reservation fee to Seddon Homes. The sales adviser, at Hawtree Grove had many conversations with me. I was clearly informed that the Firgrove property I was interested in, would have a bay. I paid the reservation fee, based on that clear information, and paid for a property valuation. I later noted that the property was being built without a bay. I phoned, she said, "well if that is the case, we will have to do something about that" However, Seddon did not do anything. In short, Seddon are refusing to refund my valuation fee, only the £99 reservation. The sales adviser knows full well the content of our several conversations including "go for that one with the bay, there is more light", and "I will show you another property, but it will not have a bay like the one you are buying", rolling out a plan, pointing to the plan, and saying "definitely a bay". Also handing me a glossy photo of a Firgrove property, with a bay at the time I paid the reservation fee for the property. I am staggered by the unprofessionalism of Seddon and purchasers should beware, this is in legal terms clear misrepresentation. Seddon should be ashamed of their unprofessional way they have dealt with this matter. The sales adviser needs to own up to clear misrepresentation. W. Eckhardt

Wendy · 16 March 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

A superb team and builder.

From our first meeting, to moving in and beyond. Seddon have been excellent. From Laura and Naomi from the sales team to John and Ollie on the site team at the Warrington site have made our move stress free. I can not recommend them enough. The build quality of the homes is to a high standard with extras you would usually pay for included. We could not be a happier with our new home.

Gazjones01a · 5 March 2021 · Seddon Homes Congleton (The Moorings)