Seddon Homes estate agents in Newcastle Under Lyme, Congleton, Leigh and 2 more

★★★★★ 1/5

Trustpilot

Disgusting experience. Sub 1 star

From the start to the current position, 4 years later, my experience with Seddon has been utterly disgraceful. Seddon homes have demonstrated an entitled, snobby and condescending attitude beginning with the sales office/manager through to building delays, false promises and shoddy workmanship/quality of materials they use.They appear to be convinced that as a smaller construction company they offer value for money with high quality specifications and finishes.....it could not be further from the truth. I have had countless issues with my roof leaking and ultimately the chimney being removed! I have mould on my wooden loft trusses, and saturated both front bedroom and en -suite bay window (and ruined blinds). Seddon promise to resolve the issue, cancel appointments, don't turn up and when they do don't inspect adequately or completely contradict each other. I have had scaffolding up and down repeatedly at my house. Roofing contract manager is clueless, his staff's behaviour is appalling. I caught and confronted 2 men who were URINATING on my outside tap/down my wall! Seriously. Seddon don't respond to legal threats when they refuse to accept and make good their mistakes, it's just silence. I have emailed the CEO/directors of Seddon repeatedly to try and generate some interest and also tried to place reviews on other Social Media platforms but there is a wall of silence and Seddon delete these balanced posts. Thankfully I can finally document an honest appraisal here. I would invite anyone to revisit their initial positive reviews here again after 12-24 months and see how your rating fares when the new and shiny one wares off and you are sadly left with zero aftercare or interest and going through a never-ending battle where you are left exhausted, frustrated and feeling completely ripped off.

Ed · 26 April 2022 · Seddon Homes Congleton (Padgbury Lane)

★★★★★ 1/5

Trustpilot

Disgusting experience. Sub 1 star

From the start to the current position, 4 years later, my experience with Seddon has been utterly disgraceful. Seddon homes have demonstrated an entitled, snobby and condescending attitude beginning with the sales office/manager through to building delays, false promises and shoddy workmanship/quality of materials they use.They appear to be convinced that as a smaller construction company they offer value for money with high quality specifications and finishes.....it could not be further from the truth. I have had countless issues with my roof leaking and ultimately the chimney being removed! I have mould on my wooden loft trusses, and saturated both front bedroom and en -suite bay window (and ruined blinds). Seddon promise to resolve the issue, cancel appointments, don't turn up and when they do don't inspect adequately or completely contradict each other. I have had scaffolding up and down repeatedly at my house. Roofing contract manager is clueless, his staff's behaviour is appalling. I caught and confronted 2 men who were URINATING on my outside tap/down my wall! Seriously. Seddon don't respond to legal threats when they refuse to accept and make good their mistakes, it's just silence. I have emailed the CEO/directors of Seddon repeatedly to try and generate some interest and also tried to place reviews on other Social Media platforms but there is a wall of silence and Seddon delete these balanced posts. Thankfully I can finally document an honest appraisal here. I would invite anyone to revisit their initial positive reviews here again after 12-24 months and see how your rating fares when the new and shiny one wares off and you are sadly left with zero aftercare or interest and going through a never-ending battle where you are left exhausted, frustrated and feeling completely ripped off.

C · 26 April 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 1/5

Trustpilot

This home was meant to be our dream…

This home was meant to be our dream home. It has caused us nothing but pain and suffering for over 3 years and Seddon have absolutely no reservations of literally taking your money and then forgetting about you.They have a customer care team, that's for sure. But do not expect anywhere near a decent service that 300k would get you.Myself and my wife and 2 years old daughter moved Into our beautiful home on Rosebay development in 2018. Its is a really nice home on first sight. But the promises and aftercare you get are almost as bad as the building work that they actually try to put into erecting your dream home.If you want to see what seddon homes will leave you with 3 years down the line then drive up to the Rosebay development and have a look at the gardens and open green space first.I was promised landscaped front garden and the large open green space was to be sewn with wildflowers and made to look like a beautiful wild meadow. What I got was 200 Holly bushes placed directly on top of concrete and covered over with bark chipping to edge my front lawn. Most of these have died already and literally 60 remain and are still in the pot shape when the wind blows them out. All the neighbours are angry with this but seddon refuse to even listen to any concerns.The large green space is literally a large farmers field that grows a meter high with weeds every summer and someone comes (whenever they feel like it) on a sit on mower and cuts a small portion of it. It's horrendous to look at and not the landscaped, wildflower field they promised and pushed when they wanted you to complete in 21 days. They will tell you anything to get your 300k.I had to pay a maintenance fee on completion to the annual upkeep of the development and the care of the open areas.To date...... 4 years later. The development is still being cared for by seddon homes themselves because it still hasn't been handed over to a maintenance company. Now ask yourself why this might be the case? Have I gotten my fee returned from Seddon.....nope. They won't return it.I implore you to come see the state of the development. Make your own mind up.Now, my house. Oh dear where do I start with this.....Concrete floor base collapsed in 3 places. Fobbed of with poor repair and eventually,1year later they sent builders out. Poor workmanship resulted in my flooring having to be lifted for 3rd time and massive trenches filled in with Concrete. The builders pointed out that my cavity spaces in the wall and floor was open. Pointing towards the internal walls being built to narrow and then simply cut smaller to leave open cavities under my flooring.Eventually after many many emails Seddon replaced my flooring as it was a complete mess.Even to this day there's waves and divets in the floor base.The stairs In the house have been repaired 6 times. Collapsed steps that weren't pegged correctly, under pinning that wasn't done, every single issue that could go wrong did. And it wasn't down to poor materials. It was down to poor workmanship. My patio doors didn't fit correctly since the first day we moved into our house. Probably down to the walls being built too narrow and then cut away again. Three years down the line (yes really. 3 years) they eventually replaced them. But not before 7 visits and 40 emails. Even time they sent the windows guys round I was told the doors don't fit. But again they tried to repair and again they fell apart leaving me with a family (1 year old as well now) in a house with doors that didn't lock.Then seddon got into an argument with the contractor about who's fault the issue was...... all the time, me, the customer sat at home trying to secure the house. I had to demand to speak to high end management and a few weeks later the doors and workmen arrived. 3 years that one issue took. But heres the best part. They replaced the 1 week before Christmas and ruined the internal plasterboard, flooring, and decorating. I came home from work devastated to see the mess that was left behind. Customer cares response to this....... "if we send you £500, can you appoint your own workmen to fix and we'll get you to sign that thats the end of it" you couldn't even make this up.... wife crying and cold air blowing through I had no choice but to repair it all myself on Christmas week.Rain Water poured into the garage above all the electrical breakers. Numerous visits over the 2 years from roofers that told me the drip trays in the cavity hadn't been fitted as per building regs. Seddon eventually sent the brick work guys out who said there was cavity trays. I self taught how to identify the lack of these trays. found out that they were absent and id been lied too. I sent Seddon customer care an email, result. Brickwork guy on my drive swearing at me.Wall taken down, cavity trays installed.Beware, customer care zero.Troubles plenty.

Mark · 26 April 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Our dream home come true

Our family is super excited to move in to Zodiac next month. Although delayed for 2 months, it's definitely worth the wait for such a nice house and great location in Warrington! We are very satisfied with the service and support during the process, and the team deserves a shout out. Naomi and Laura are excellent in helping us on making the reservation and upgrade options, keeping us informed about the progress every two weeks, arranging the home visit and demonstration, as well as finalizing the completion and handover process. Both Naomi and Laura are so cheerful and helpful which made our journey so pleasant.Matt is also super efficient and patient in following up on the snags, including doing a quick fix within days, going an extra mile to fix some areas that we don't notice, and coordinating with the customer service for further follow up. It is understood that every new house must have snags but we are glad that all the snags we found could be fixed immediately and there are no major issues in our house so far! Looking forward to our new life in our dream home!

Catherine · 19 April 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Google

Nice

Dan · 16 April 2022 · Seddon Homes Newcastle Under Lyme

★★★★★ 5/5

Google

Rating only, no written review.

Debra · 13 April 2022 · Seddon Homes Newcastle Under Lyme

★★★★★ 5/5

Google

Rating only, no written review.

Retired · 13 April 2022 · Seddon Homes Newcastle Under Lyme

★★★★★ 5/5

Google

Rating only, no written review.

Philip · 13 April 2022 · Seddon Homes Newcastle Under Lyme

★★★★★ 1/5

Google

Houses are terrible the build quality is not what they make it out to be and when the wind blows you can smell the landfill site

Derek · 13 April 2022 · Seddon Homes Newcastle Under Lyme

★★★★★ 5/5

Google

Nicely built xxx

Dan · 28 March 2022 · Seddon Homes Congleton (Padgbury Lane)

★★★★★ 5/5

Google

Rating only, no written review.

Debra · 28 March 2022 · Seddon Homes Congleton (Padgbury Lane)

★★★★★ 5/5

Google

Rating only, no written review.

Philip · 28 March 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 4/5

Google

Rating only, no written review.

George · 28 March 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 3/5

Google

Don't know only visited for 10 mins

Harold · 28 March 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 4/5

Google

Rating only, no written review.

Paul · 28 March 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Google

Delightful selection of new properties. Ideally located in very close location to the town centre. We'll worth a visit. My immediate family have recently purchased a detached property on this development.

Brian · 28 March 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Great home and service

The team at Aspenwood Grange (Marple) have been fantastic. From the point of showing interest to the sales team (Naomi and Laura) to completing, every member of the team has been friendly and helpful. The house was finished to a high standard and all snagging points were addressed quickly by Zak and Jonny. Would happily buy a Seddon home again!

Chris · 8 March 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Seddon Homes - Aspenwood Grange

We were buying a new build off plan (a first for us), and from start to finish we found the sales (Laura and Naomi) and site staff (Zak and Johnny) friendly and at all times helpful, prompt at responding to questions and issues and reassuring. Regular site visits enabled us see the house develop and reassure us that after living 25 years in an Edwardian semi we were making the right move. After moving in the inevitable minor snags were fixed quickly, including those reported after the 10 day list had been submitted. The house is lovely and everything we hoped for and I would rate the our sales and after sales expeience as excellent.

Brian · 25 February 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Professionalism throughout

I took possession of a property at the Elmwood development in Congleton just before Christmas 2021. From the initial enquiry I made in May 2021 Emma, the sales consultant was informative and provided all the information up front. I paid a deposit the same day I went for a "quick chat"! Each stage of the build process was clearly explained from when to engage the conveyancer through to selecting the finishes for kitchen and bathroom areas and choosing optional extras. I was given regular updates from paying the deposit to taking possession of the property. I was able to view the build at selected stages of the build process and given a full demonstration of all the property appliances prior to handover. Once I was in the property I had the opportunity to report any items that were not completed to my satisfaction and pass a list of these "snags" to the site manager Vic. I only had 7 items to report and all of these were rectified within two weeks by Vic and Wayne from the site team. The overall standard of the property is high and the standard of material used in the fittings and fixtures is step up from other developments I have visited. Both the sales team and the on site construction team went above and beyond to ensure that I, as the customer was informed of progress for the build and they were on hand to answer any questions I had. The whole process has been effortless and Seddon Homes were a pleasure to deal with. Their customer service is excellent both before and after I took possession of my new home. I would recommend anybody looking at a new build home to go and view a Seddon Homes site. The team will make you feel special.

Rick · 13 February 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 4/5

Trustpilot

Firstly

Firstly. Myself and wife been so looking forward to moving into our new home Hawtree grove. We’ve not been put off 1 month / 3 month delay completion . These guys have faced so many issues but have kept us up to date with progress . Sharon left but for me and wife the site manager has been honest and caring . We are expecting baby and delay isn’t wanted but we Say get build right and they are delivering . If you want fast build go Cheaap . You will get snagging it’s a new build deal with it.

Westley · 29 January 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Elmwood Congleton

We had a great buying experience from start to finish with Seddon Homes. Emma from the sales team was excellent from us reserving our home to completing in December 2021. As this was our first home we weren’t aware of the whole buying process but Emma was very helpful throughout.Vic and Wayne have also been great throughout the process and always been around to help if we have any questions or queries.Overall Emma, Vic and Wayne are a credit to have to the Seddon Homes Team.Zac and Sadie

Sadie · 19 January 2022 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Outstanding

We are so pleased with our new Seddon home. Excellent quality build and high spec throughout. Outstanding service , especially from the Sales Team and site team . Immediate and helpful responses and they looked after us so well throughout.We are delighted with our new home.

Carolyn · 8 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Moving made easy

We are absolutely delighted to have purchased our beautiful new home at Aspen Grange Marple. After living for 34 years in our old house, we were understandably nervous at buying a ‘New Build’. However Naomi and Laura the fantastic sales team, were there every step of the way, always at the end of the phone to answer our questions, and help us make decisions. When we finally moved in Shaun and Zac were there to support us with any queries we had. Thank you to everyone , Mike and Olwen

Mike · 6 December 2021 · Seddon Homes Congleton (The Moorings)

★★★★★ 5/5

Trustpilot

Exceptional

We moved into our house two months ago and can truthfully say we have had an exceptional experience throughout the process. Buying a house can be stressful, but Naomi and Laura were committed to making it as easy as possible for us; from the moment we walked into the sales office, to the day of handover. The quality of the building materials is exceptional, and the care John and Ollie gave us during our seven days and even after, has been amazing. We love our home, so thank you all so much!

Ryan · 4 December 2021 · Seddon Homes Congleton (The Moorings)