Trusted Agent profile
★★★★★
225 reviews across 6 offices and 2 platforms
Seddon Homes has six offices, in Congleton (two offices), Newcastle Under Lyme, Leigh, Poulton-Le-Fylde and Macclesfield. Together they have 225 reviews on two platforms, rated 3.6 out of 5 overall.
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Seddon Homes's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleBe very careful. We live in a Seddon Homes home. Check your drains. We were left with a hole under our concrete floor. Because 2 years had past they don't care that rats are coming into our walls as we didn't report it within 2 years. Get a full inspection of the drainage done, on their expenses. Either their materials are shoddy or their workmen are.
1/5
TrustpilotBe careful with what you cannot see…
Be careful with what you cannot see with a Seddon Homes house. Broken drains cannot be seen. We've had rats in the walls. As no one was aware of the hole within the first 2 years they don't want to know. Disabled child with rats in her bedroom walls. We got a 1 line email back saying basically they don't care as it wasn't spotted it (underground, under a concrete floor) within 2 years. How can you see your drains under a concrete floor? Avoid.As you can see from Seddons reply they take no responsibility for the issues you encounter once you get passed 24 months of being in there. Think on if you are wanting to commit to a family home. The idea you'd need to survey the drainage of a 6 year old house, as they suggest, tells you all you need to know about the quality provided. Not one shred of responsibility for their product causing misery. So very poor. As you can see from their reply no denial the drains are broken and have led to us having rats. Think on.
Hello Andy we're sorry you felt compelled to post this review. We didn't say we didn't care we said we can't investigate an issue that has only arisen some 8 years after the property was built and the original owners (you purchased the property from the original purchaser 6 years after the property was finished and assume your surveyor during the purchase didn't raise any issues with the property?) never brought this to our attention during the initial 2 year warranty period. We did advise you that there is still an NHBC warranty on the property and we advised you to contact them to see what they advise? Andy in response to your reply - you were not in the property 2 years from it being built - it was year 6 you moved in and we have suggested you make contact with the NHBC directly thank you
5/5
GoogleRating only, no written review.
5/5
GoogleNice housing estates, constantly expanded
5/5
GoogleLovely development with great houses. The show homes looked amazing
3/5
GoogleRating only, no written review.
1/5
GoogleNot a friendly place if Yr delivering products.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleLovely nice houses
5/5
GoogleMade buying my new house a pleasure
5/5
TrustpilotGreat Homes and service
We are first time buyers. We purchased a property in Halcyon devepment. Laura is very helpful during the purchase process, she provided us excellent service, regular updates throughout the construction. As a first time buyer we had lot of queries and she helped us with the full details. During registration they said “we will take care of you”, she did exactly what they said, Thank you Laura. Post purchase customer service is excellent too, issue or a query they respond within specified time and with a resolution.Site managers Steve and Johnny are helpful and friendly, they are excellent, they responded to the snagging (to be honest, they are few and minor) issues quickly. Thank you for excellent handover of the property and high standards of the build and for all your help so far.I recommend Seddon Homes.
Thank you so much for your lovely comments - I've passed on to all the team - they wanted me to thank you for being such a lovely customer. Wishing you many happy years in your new Seddon Home xx
5/5
TrustpilotHappy thank you
Moving house after 22 years in the previous one was a daunting thought but once we saw the Denbigh (the space, specification and design) we knew, there was no contest. Sales Execs Andy and Vicky eased the way along.Since moving in, our After Care experience has been exceptional. The 2 Site Managers have been attentive and responsive. Nothing too much trouble.We are very happy in our Seddon Home.
Hlello Mr Satterhwaite thank you so much for your lovely comments and we're delighted we could help ease the stress of moving home & that you're delighted with your new home and the service you've received x
5/5
TrustpilotFantastic
Excellent team and a pleasure to work with through the process of a buying my new home
Thank you so much for the lovely comments :-)
1/5
TrustpilotStrongly advise to avoid. Awful developer to deal with.
Awful developer to deal with. We reserved Plot 89 on Hawtree Grove and were cautious about their 28-day deadline to exchange contracts. However, we were reassured by their sales executive on a number of occasions and told that the conveyancing process regularly went over 28-days. We then progressed everything as quickly as we possibly could. There was a delay in the local authority providing the local search, which was completely outside of our control, and after allowing only an additional 13 working days on top of their 28 day deadline to exchange contracts, Seddon cancelled our reservation despite everything else being ready and in order. We then went to complain about their conduct at the sales office and were informed that if we changed to their referred solicitors (JMW), they would grant a further 2-week extension. As a result, we instructed JMW and after 1-week, they cancelled the reservation on us again. This ended up costing us over £300 in unnecessary expense, including search fees (Seddon only refund £62.50 of the £250 reservation fee they charge). We were first time buyers and expected the process to be stressful, but nothing like this. Their management team at head office and their in house solicitors are thoughtless, rude and unprofessional. We would strongly advise anyone to avoid Seddon and go elsewhere!
Hello there - we're so sorry it didn't work out for you on this occasion and we see the chain of events rather differently from your review - We do wish you all the very best for your and your family's future
5/5
GoogleRating only, no written review.
5/5
TrustpilotDebbie and Stephen no82 aveling drive
We moved into our new home in April 2022, and from the first day we went to the sales office and met Lesley our experience has been excellent keeping us informed, and helping us all the way,the day we moved in Lesley and the site team couldn't do enough for us and a lovely welcome on our first day, the few stangs we had was deal with quickly and professionally, this is our third new house and we have dealt with other builders and seddons is by far the best with standard of work, so we like to thank them all.
Thank you Debbie & Stephen for the lovely review - we're delighted how happy you are with everything xx
5/5
GoogleNice place
5/5
TrustpilotWe are in the process of buying a new…
We are in the process of buying a new build home from Seddon Homes.We are very impressed with the design and build of the homes but we must give credit to Lesley the negotiator in Hawtree Grove. She has been a wonderful help and support to us during the whole process, she is friendly, approachable and does her utmost to get information you may need. She is a great asset to the company, we wish more people were as helpful as her. Well done Lesley, we really appreciate you.
1/5
TrustpilotUtterly disgraceful from start to…
Utterly disgraceful from start to finish.We've had nothing but walls of silence and lies (yes lies!) from Seddon since they allowed us to make a reservation back in 2018.Sales don't communicate with builders so literally had no clue.House has many defects, cheap materials used, kitchen fridge freezer is dreadful considering what they charge.No proper drainage causing boggy gardens, in the POS they failed to put sufficient drainage so when it rains the water runs down the pavement and road, then freezes! They've STILL not addressed this, it's so so dangerous.Tatty cheap nasty Holly trees have been thrown onto of the soil and woodchip placed to 'plant them' needless to say 4 years on none have grown, they look an utter mess. Have Seddon done anything to make this POS as they promised when we purchased? NO.Have Seddon ever even responded with a reasonable response regarding these issues and dangers pointed out many times?NO Seddon Bury their head in the sand and simply do not want to hear anything negative. They really could have turned things around if they would just address issues properly and treat people with respect.
1/5
TrustpilotDisgusting experience. Sub 1 star
From the start to the current position, 4 years later, my experience with Seddon has been utterly disgraceful. Seddon homes have demonstrated an entitled, snobby and condescending attitude beginning with the sales office/manager through to building delays, false promises and shoddy workmanship/quality of materials they use.They appear to be convinced that as a smaller construction company they offer value for money with high quality specifications and finishes.....it could not be further from the truth. I have had countless issues with my roof leaking and ultimately the chimney being removed! I have mould on my wooden loft trusses, and saturated both front bedroom and en -suite bay window (and ruined blinds). Seddon promise to resolve the issue, cancel appointments, don't turn up and when they do don't inspect adequately or completely contradict each other. I have had scaffolding up and down repeatedly at my house. Roofing contract manager is clueless, his staff's behaviour is appalling. I caught and confronted 2 men who were URINATING on my outside tap/down my wall! Seriously. Seddon don't respond to legal threats when they refuse to accept and make good their mistakes, it's just silence. I have emailed the CEO/directors of Seddon repeatedly to try and generate some interest and also tried to place reviews on other Social Media platforms but there is a wall of silence and Seddon delete these balanced posts. Thankfully I can finally document an honest appraisal here. I would invite anyone to revisit their initial positive reviews here again after 12-24 months and see how your rating fares when the new and shiny one wares off and you are sadly left with zero aftercare or interest and going through a never-ending battle where you are left exhausted, frustrated and feeling completely ripped off.
1/5
TrustpilotDisgusting experience. Sub 1 star
From the start to the current position, 4 years later, my experience with Seddon has been utterly disgraceful. Seddon homes have demonstrated an entitled, snobby and condescending attitude beginning with the sales office/manager through to building delays, false promises and shoddy workmanship/quality of materials they use.They appear to be convinced that as a smaller construction company they offer value for money with high quality specifications and finishes.....it could not be further from the truth. I have had countless issues with my roof leaking and ultimately the chimney being removed! I have mould on my wooden loft trusses, and saturated both front bedroom and en -suite bay window (and ruined blinds). Seddon promise to resolve the issue, cancel appointments, don't turn up and when they do don't inspect adequately or completely contradict each other. I have had scaffolding up and down repeatedly at my house. Roofing contract manager is clueless, his staff's behaviour is appalling. I caught and confronted 2 men who were URINATING on my outside tap/down my wall! Seriously. Seddon don't respond to legal threats when they refuse to accept and make good their mistakes, it's just silence. I have emailed the CEO/directors of Seddon repeatedly to try and generate some interest and also tried to place reviews on other Social Media platforms but there is a wall of silence and Seddon delete these balanced posts. Thankfully I can finally document an honest appraisal here. I would invite anyone to revisit their initial positive reviews here again after 12-24 months and see how your rating fares when the new and shiny one wares off and you are sadly left with zero aftercare or interest and going through a never-ending battle where you are left exhausted, frustrated and feeling completely ripped off.
1/5
TrustpilotThis home was meant to be our dream…
This home was meant to be our dream home. It has caused us nothing but pain and suffering for over 3 years and Seddon have absolutely no reservations of literally taking your money and then forgetting about you.They have a customer care team, that's for sure. But do not expect anywhere near a decent service that 300k would get you.Myself and my wife and 2 years old daughter moved Into our beautiful home on Rosebay development in 2018. Its is a really nice home on first sight. But the promises and aftercare you get are almost as bad as the building work that they actually try to put into erecting your dream home.If you want to see what seddon homes will leave you with 3 years down the line then drive up to the Rosebay development and have a look at the gardens and open green space first.I was promised landscaped front garden and the large open green space was to be sewn with wildflowers and made to look like a beautiful wild meadow. What I got was 200 Holly bushes placed directly on top of concrete and covered over with bark chipping to edge my front lawn. Most of these have died already and literally 60 remain and are still in the pot shape when the wind blows them out. All the neighbours are angry with this but seddon refuse to even listen to any concerns.The large green space is literally a large farmers field that grows a meter high with weeds every summer and someone comes (whenever they feel like it) on a sit on mower and cuts a small portion of it. It's horrendous to look at and not the landscaped, wildflower field they promised and pushed when they wanted you to complete in 21 days. They will tell you anything to get your 300k.I had to pay a maintenance fee on completion to the annual upkeep of the development and the care of the open areas.To date...... 4 years later. The development is still being cared for by seddon homes themselves because it still hasn't been handed over to a maintenance company. Now ask yourself why this might be the case? Have I gotten my fee returned from Seddon.....nope. They won't return it.I implore you to come see the state of the development. Make your own mind up.Now, my house. Oh dear where do I start with this.....Concrete floor base collapsed in 3 places. Fobbed of with poor repair and eventually,1year later they sent builders out. Poor workmanship resulted in my flooring having to be lifted for 3rd time and massive trenches filled in with Concrete. The builders pointed out that my cavity spaces in the wall and floor was open. Pointing towards the internal walls being built to narrow and then simply cut smaller to leave open cavities under my flooring.Eventually after many many emails Seddon replaced my flooring as it was a complete mess.Even to this day there's waves and divets in the floor base.The stairs In the house have been repaired 6 times. Collapsed steps that weren't pegged correctly, under pinning that wasn't done, every single issue that could go wrong did. And it wasn't down to poor materials. It was down to poor workmanship. My patio doors didn't fit correctly since the first day we moved into our house. Probably down to the walls being built too narrow and then cut away again. Three years down the line (yes really. 3 years) they eventually replaced them. But not before 7 visits and 40 emails. Even time they sent the windows guys round I was told the doors don't fit. But again they tried to repair and again they fell apart leaving me with a family (1 year old as well now) in a house with doors that didn't lock.Then seddon got into an argument with the contractor about who's fault the issue was...... all the time, me, the customer sat at home trying to secure the house. I had to demand to speak to high end management and a few weeks later the doors and workmen arrived. 3 years that one issue took. But heres the best part. They replaced the 1 week before Christmas and ruined the internal plasterboard, flooring, and decorating. I came home from work devastated to see the mess that was left behind. Customer cares response to this....... "if we send you £500, can you appoint your own workmen to fix and we'll get you to sign that thats the end of it" you couldn't even make this up.... wife crying and cold air blowing through I had no choice but to repair it all myself on Christmas week.Rain Water poured into the garage above all the electrical breakers. Numerous visits over the 2 years from roofers that told me the drip trays in the cavity hadn't been fitted as per building regs. Seddon eventually sent the brick work guys out who said there was cavity trays. I self taught how to identify the lack of these trays. found out that they were absent and id been lied too. I sent Seddon customer care an email, result. Brickwork guy on my drive swearing at me.Wall taken down, cavity trays installed.Beware, customer care zero.Troubles plenty.
Hi David - we're sorry to read this review. We do understand you had some genuine issues which given the problems the industry faced during lockdown prolonged the length of time to resolve them. When refitting doors they wont just slot back into place without causing some damage & as understandably you wanted the repair done immediately and we couldn't get a contractor to attend in a timely fashion we offered the money in case you were able to find a local contractor who could complete the works faster than we could. We have not denied there have been some issues with a small handful of the plots at Rosebay but this equates to less than 5% of the whole development. We no longer fit the mock chimneys even though only a small number needed attention. Regarding the open spaces we are in the process of getting the development ready for handover as demonstrated by the works you will have seen being done over the past 6 months.
5/5
TrustpilotOur dream home come true
Our family is super excited to move in to Zodiac next month. Although delayed for 2 months, it's definitely worth the wait for such a nice house and great location in Warrington! We are very satisfied with the service and support during the process, and the team deserves a shout out. Naomi and Laura are excellent in helping us on making the reservation and upgrade options, keeping us informed about the progress every two weeks, arranging the home visit and demonstration, as well as finalizing the completion and handover process. Both Naomi and Laura are so cheerful and helpful which made our journey so pleasant.Matt is also super efficient and patient in following up on the snags, including doing a quick fix within days, going an extra mile to fix some areas that we don't notice, and coordinating with the customer service for further follow up. It is understood that every new house must have snags but we are glad that all the snags we found could be fixed immediately and there are no major issues in our house so far! Looking forward to our new life in our dream home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Congleton (The Moorings) has the most, with 172 reviews rated 3.7 out of 5, followed by Newcastle Under Lyme with 169.
The six Seddon Homes offices, by town:
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