Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNo communication or updates
We haven’t moved into our property yet since reserving last summer, but the communication is non existent. If you want any progress updates you have to chase and chase to get any information, it’s really disappointing.
Anon · 1 March 2021 · Seddon Homes Congleton (The Moorings)
Agent replied · 11 June 2024
Hello there - we're so sorry to hear this as we do have a policy of updating our customers fortnightly? Unfortunately as you've not given any details we're unable to check if this policy has fallen down somewhere. Covid 19 has had a major affect on build dates. Only one trade can work on a property at any one time. Build materials including roof tiles & appliances have been so hard to source and of course should someone on site sadly test positive for the virus the whole development has to shield to protect everyone. That said you of course should have been kept updated and if you haven't we can only apologies but if you would kindly make contact with your Sales Advisor to identify yourself we can look into things further for you. Thank you & stay safe
★★★★★ 5/5
TrustpilotBowland - Blossom Gate, Congleton
From start to finish we had a great experience buying our first home. Emma, the Sales Lady for the estate, was amazing from the first time we met her, and has been so helpful throughout this entire process, helping us with any little question we may have and explaining how things work. She always welcomed you with a smile and a chat and she really helped us through the process as we were a little clueless, having never bought a house or rented one in our lives! The house is great, and we only had minor things on our snag list which were sorted within a week or two of us moving in. Compared to other builders show homes we had viewed whilst looking for the right home, we noticed that the Seddon home was larger than the others in our price bracket, and included more as standard. Vic and Harshall, the Site Managers, were very helpful and are always on the end of the phone if you have an issue, although now the correct procedure is to go through the customer care team. I must say I love Vic's no nonsense approach, he says it as it is and doesn't try and bamboozle you with technical terms or make you feel silly, and as a first time buyer he was very reassuring.Obviously, due to the worldwide pandemic there has been a delay in us moving in, originally we were due to get the keys in September 2020, but this was pushed back to November 2020 in the end. Not a big issue for us as we were living at a parents house and the delay meant we had a bit more money to go shopping! Overall, Emma, Vic & Harshall are a credit to the Seddon Homes team and I truly hope you pass these messages on and praise them for the great work they do.Ben & Emma
Ben · 22 February 2021 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotZodiac Warrington
We never usually leave reviews but we felt that this deserved one! From the moment we stepped into the sales office, we knew we were in the right place! Naomi and Laura in the sales office are fantastic at what they do, always friendly and very knowledgeable - often going above and beyond to help us choose our perfect home. Right from the off they were very responsive in answering our questions and communicated with us right throughout the building process. The site managers Ollie and John are fantastic and have excelled our expectations. They are very friendly and approachable and have been quick to rectify any snags that inevitably come with a new build property - they really do take pride in their homes! We at first we’re unsure about whether a new build is the right thing to do, however we love our home and have no regrets! The Zodiac team are a real credit to the company!Alex & Amanda
Amanda · 16 February 2021 · Seddon Homes Congleton (The Moorings)
★★★★★ 1/5
TrustpilotPoorly built houses and don’t be…
Poorly built houses and don’t be expecting any after service Main bathroom leaking water couldn’t get them out to repair no seal around shower screen, bath incorrectly fitted Whole in roof from move in took 8 weeks to repair Crack in window front door jammed shut not repaired There advert should say sold as seen Same for every house on the estate paying trades men to repair poor work man ship
Daniel · 13 February 2021 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotWeavers way
So we was looking for our first home to buy, we viewed many other developments but in the end we decided to go with seddon homes. Right from the start we was dealing with Andy at weavers way he was honest and polite, he explained everything in detail as we was new to the housing market, Any question wasn’t too much trouble. He let us view the show home we we fell in love with, it was well presented with only light fittings and blinds up at the windows this gave you a real perspective of what the house was really like, unlike some developers fill there show homes with unrealistic furniture to make you buy the dream. So the sales process continued and we came into contact with our solicitor and financial advisor all provided by seddons it all went so smooth we literally ready for ex changing contracts within a month of viewing, after this there was a few knock backs for completion but only a few weeks it was all worth the wait. We received the keys towards the end of January and are now settling in with only a few snags on the list but nothing you wouldn’t expect from a new build Up to now we have been very pleased with seddons and just a special thank you to Andy for everything he has done.
Jack · 11 February 2021 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotWe are very pleased with our Seddon…
We are very pleased with our Seddon home. Everyone we dealt with was very helpful and professional. Special recognition to Christine (sales), who was particularly efficient and knowledgeable.
Mr · 2 February 2021 · Seddon Homes Congleton (The Moorings)
Agent replied · 13 June 2024
Hello there - We're so sorry you have been experiencing issues. Covid has had a massive impact on availability of both materials and tradesman but completely understand this is our problem to source. We hope matters have now been resolved to your satisfaction but should they not please email sales@seddonhomes.co.uk where I will pick this up with the Customer Care Team. Many thanks Suzanne
★★★★★ 5/5
TrustpilotFalcon Rise, Congleton
We have been overwhelmed by the care and attention that we have received through all stages of our home buying experience with the Seddon Team at Falcon Rise.Christine (our friendly sales advisor) welcomed us from the first time we stepped into her office. Christine runs a tight ship, which worked well for us. Christine constantly kept us up to date with build progress, time frames and was always honest with us, this allowing us time to plan for property rental and house storage whilst the build commenced. Christine always made time for us, time to respond to our queries, via email or phone, or a quick chat if we passed by the office, which we appreciated very much.Desperate to view the inside of our new home we were introduced to our builder/site manager Danny. He is an absolute asset to Seddon. A genuinely lovely guy, who we hold in high regard. He showed such pride in the build and the workmanship of his team which allayed any concerns that we may have had, as we had no previous experience of a new build property. We opted for a Brearley (which worked best for our family) and I have to tell you the end result is magnificent and more than we could have hoped for. Like other reviews state, Danny pointed out any snags that were not obvious to us during our Meet The Builder.The few very minor issues were dealt with quickly and efficiently by the team and we look forward to our occasional knock-on from Danny to check that everything is alright with the property.This experience has been personable, smooth, and relatively stress free (we can blame the pandemic for the stress) and that is down to the passion and professionalism of the Seddon Team.
Mike · 5 January 2021 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotCongleton Falcon Rise, Christine Hunt
Congleton Falcon Rise: thanks Christine and Danny! The house is amazing we love it, we still can't believe it's ours, you really went out of your way to help us, you were patient with us when we were struggling with our chain. We were initially attracted to the design of the houses which stood out compared to the other builders in Congleton, The Kerridge design is beautiful and very practical for our family. There are still some snags but nothing major and I can see you are getting through the list. I don’t know about the other sites but we are really happy about the Falcon Rise team and whole process. I would definitely recommend!
Peter · 2 December 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 1/5
TrustpilotDO NOT BUY FROM SEDDON HOMES
DO NOT BUY FROM SEDDON HOMES! we have bought a house worth over half a million and the customer service we have received has been nothing short of disgusting! We where told that after completing our 7 day snag list if we found any other issues with the house we could email the customer service team and it would be sorted and they would be flexible. THIS IS NOT THE CASE! The snags in our home where that bad we could not move into the build for weeks after getting the keys we where more than flexible with Seddons whilst they where sorting this for us! After moving in we noticed most of our windows are badly scratched in the inside and out and have contacted customer service about this who do not want to know or help in any way! Me and my partner are both disgusted with the level of aftercare we have received and would not recommend to buy from this build!
Hannah · 25 November 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotZodiac Warrington
Some people are wary of buying a new build property. Our experience is that, with Seddon Homes, the entire process has been a pleasure. Zodiac is a fantastic development where we agreed to buy our house in the early stages of the build. We have been incredibly lucky that everyone on site is so friendly, and committed to excellence in build quality and customer care. Nothing has been too much trouble, from the plot reservation, through options selection, build update, and handover, to post-completion sign off. Even after completion, we are still made to feel welcome and appreciated each day. The end result is a wonderful new home, delivered by a great team of people, who Seddon Homes should be very proud of. Particular thanks and praise are due to: Laura, Naomi, John and Ollie. Guys, you are superstars.
Mark · 19 November 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
Trustpilot5 Stars!
From the very beginning of our journey with Seddon Homes to the very end, it’s been incredible. Naomi and Laura in the sales office, are fantastic people that really do care and look after you. Their communication is amazing and they kept in touch with us every step of the way.Olly, John and the rest of the building team are too, incredible. Nothing was too much for them and they genuinely wanted us to love our new home, which we really do.From the brickies to the plasterers, sparks and joiners, everyone is so friendly and always found time to say hi and ask how everything is.Each building job has been meticulously completed with the upmost care.Even down to the snagging, we are under no illusion that a brand new house will not be without any snags. No matter how big or small, the team have dealt with anything within days making our whole experience that much better.The whole team are so genuine and professional and we are so grateful.The house is beautiful and perfect in every way and we so happy.A huge THANK YOU to you all! We are genuinely going to miss each and every one of when the builds are completed.Love Kelly and Daniel
K · 15 November 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotDream home
Purchased our dream home over 12 months ago now and thought I’d write a fresh review. Whilst yes there were snags and some discrepancies That weren’t initially resolved as quick as we might have liked Suzanne H has completely revitalised our love for our new home. All snags have now been completed to a high standard leaving us with a perfect home for many years to come. The development doesn’t look far from complete now and their is an amazing neighbourhood atmosphere along with some beautiful finishing touches such as trees, hedge rows and pond for wildlife to enjoy. If somebody were to come to me today and ask would I recommend a Seddon home I would 100% say yes.
Jodie · 10 November 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotThe Hawthorns - Keele
Fantastic service received, COVID interupted our completion date but what can you do! A special thanks has to go to the Site Managers Andy, Derek & Scott. Anything we have asked for they have actioned within a really quick timescale and above all they are friendly and very approachable. Thank you for helping make the process so smooth.
Richard · 9 November 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotSharon (Sales Representative) @Hawtree Grove
Writing this review is a must for us, not because we had to but because we were compelled to do so by the kindness and care shown to us by Sharon. From the beginning, when we were just browsing, not looking to buy a property for a few months, to this very day ( 3 days after having moved in) she has been and still is a delight to work with. I work in sales myself, so seen as i know the tricks of the trade we have come across many people who are dishonest and just care about scoring a sale, and to us the most important thing was not to have a perfect journey but go on this journey with honest, trustworthy, reliable and hardworking people. Sharon has by far exceeded the expectations, fighting our corner when the waiting game was long and taking care of everything needed. We have loved getting to know her and working with her to see one of our biggest dreams come true. Kindness is what we value and your kindness has really blessed us. We couldn’t recommend her enough! We are grateful to be working with her to finalise the small details needed to make our house, our HOME. Sharon (@ Hawtree Grove , Banks, Southport), thank you for everything big and small, it hasn't gone unnoticed. From:Chris & Xhoi Doake!
Xhoi · 1 November 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotA Genuine Partnership At Every Stage Of The Process
From our initial expression of interest through to our moving in day and beyond, the team at the Zodiac Estate have gone above and beyond with their advice and guidance, their tenacity when chasing up the mortgage adviser and the solicitor and their after care provision.Despite the limitations placed on them by the Coronavirus pandemic, they worked tirelessly to move the process forward as quickly and efficiently as possible. Viewings and consultations were arranged promptly. They handled our weekly calls with patience and understanding. The builders explanation of the many new features of the house were thorough and comprehensive. Since we moved in they have frequently enquired as to our welfare and to the condition of the house. Any problems - and there has been just one small issue - have been dealt with effectively. They have even helped us to clear our rubbish bags before the bins were delivered by the council! We are delighted with both the house and the ongoing service.
J · 31 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotThe sales team (Laura and Naomi) have…
The sales team (Laura and Naomi) have take great care of us the whole way through the process. Then when you get to meet the builders, they are brilliant too (Ollie and John in particular) and always going above and beyond with the finishing touches to make your whole experience amazing. A great team throughout at Seddon and we are made up with our beautiful home.
Darren · 30 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotBelvedere at Malsis
We recently completed on a plot at the Seddon Homes Belvedere site at Malsis. We were pleasantly surprised by the setting and surroundings, yet having missed out on other opportunities were feeling uncertain. However, the Sales Agent Deb Crampy was fantastic, not at all pushy, just knew her site and was so helpful, put all our apprehension at bay. Brilliant at what she does! Thank you!! Sarah and Peter
Peter · 26 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 3/5
GoogleRating only, no written review.
Eddy · 11 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 1/5
GoogleRating only, no written review.
Goose · 11 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 4/5
GoogleRating only, no written review.
Alex · 11 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
GoogleSales staff very helpful site staff extramly polite!!
Dee · 11 October 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotVery professional patient and kind lady Thank you Deborah.
I visited the Belvedere site last week by appointment the help I was given by Deborah was above and beyond she had lots of patience with me and explained all about the Elton flat that I’m interesting in buying , she has rung me twice since with updates. I’m buying the flat on my own So I needed to ask a lot of questions. Thank you for all your help
Kathryn · 28 September 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 5/5
TrustpilotDream House
Having just moved in to our beautiful new home at Seddon Belvedere, I would highly recommend a Seddon home. Although COVID-19 caused us a few delays, we were always supported by our amazing sales contact Deborah. She was amazing from start to finish and always went above and beyond to make the process run smoothly for us. The finish in our house is fabulous and we are really pleased with every aspect. The few small snags we have had were sorted straight away by the fantastic site team who have been really helpful and made every effort to help us when we needed them. Thank you to everyone at Seddon for helping to make our dream home a reality, Lucie & Dave
Lucie · 21 September 2020 · Seddon Homes Congleton (The Moorings)
★★★★★ 1/5
TrustpilotSeddon Homes Belvedere.
Seddon Homes BelvedereSecond the review below. They decide which house they think you should buy!! Very rude sales staff. Never experienced anything like it.
Nick · 16 September 2020 · Seddon Homes Congleton (The Moorings)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
