5/5
Sarah mains were great when we sold our relatives house, extremely professional and offered a first class service. Would definitely recommend to others.
Agent replied
Thanks very much Laura, kind regards, Julie Knox, Customer Success.
Trusted Agent profile · Tyne & Wear
★★★★★
1,652 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.
1,652
Reviews on Google
All 4 offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Sarah mains were great when we sold our relatives house, extremely professional and offered a first class service. Would definitely recommend to others.
Thanks very much Laura, kind regards, Julie Knox, Customer Success.
5/5
Sarah Mains were fantastic when selling my house....we had plenty of viewings and a constant updates on offers. Very happy with the service I received!
Thanks very much Claire, it is much appreciated.
5/5
Fantastic friendly staff. Very knowledgeable valuer. Would definitely recommend.
thanks very much Kellie, Kind regards, Julie Knox, Customer Success.
5/5
We used Sarah Mains and found them efficient, informative and very helpful. Wouldn't hesitate to use again.
Thanks very much Carolyn.
5/5
Staff at Sarah mains are knowledgeable and very professional. I would highly recommend using their services.
Thanks very much Paul. Kind regards, Julie Knox, Customer Success.
5/5
I was originally with a different (cheaper) agent but it was a complete waste of time. Went to Sarah Mains after recommendation from a friend, it was money well spent to secure a buyer and receive excellent customer service from the Low Fell team.
Thank you very much Katie for your fantastic review. We pride ourselves in the quality of the service we provide and the whole team in Low Fell will be absolutely delighted with your comments! Kind regards, Julie Knox, Customer Success.
5/5
having moved house several times over the past 45yrs and used numerous estate agents I can honestly say that we have never had the service or attention,( which we value very highly )we have received on this occaision through sarah mains and her very efficient staff,in particular Chrissy jameson who we feel went out of her way to facilitate our latest move and we would like to take this opportunity to thank her and the team for all their efforts,many thanks again marie and denis haswell
Hi Denny, thank you so much for taking the time to write this fantastic review. Chrissy and the team will be absolutely thrilled that you were happy with the service they provided. Kindest regards, Julie Knox, Customer Success.
5/5
Person who came to inspect property was professional and I'm glad I went with them to sell my flat. The lasses who helped me in store were perfect, very conscientious and attentive
Thank you very much for this outstanding review. Kind regards, Julie Knox, Customer Success.
5/5
Great service throughout, very helpful and supportive. Special thanks to Kelly, Lisa and Lorraine for your help.
Thanks very much for your lovely five star review Cheryl. Kelly, Lisa and Lorraine are delighted with your comments and were very happy to help you. Please do not hesitate to contact us if you need any assistance in the future. Kind regards, Julie Knox, Customer Success.
5/5
Really pleased with Sharon and the team at Sarah Mains. Moved from another agent through recommendation from a friend - one viewing and a sale! Thanks for all your help!
Thanks for such a fantastic review Matthew. Sharon and the team will be delighted with your comments. Kind regards, Julie Knox, Customer Success.
5/5
Great service from sarah mains who I have used for two houses. The sale would have fallen through without the perisistence and Support team. The valuation was accurate and as a seller and buyer they were fantastic
thanks very much Tonya, we really appreciate your great review. Kind regards, Julie Knox, Customer Success.
4/5
I've just purchased a buy to let property through Sarah Mains. They did a very good job all round and I would be happy to use them again
Thanks very much for such a great review Nick. Kind regards, Julie Knox, Customer Success.
5/5
Having just sold our house with Sarah Mains Low Fell, my husband and I must express our absolute delight at the management of the process from start to finish. Dawn Melling, Donna Rowell and Chris Huddleston made the experience absolutely seamless throughout, providing excellent support and highly efficient communication, complimented perfectly by swift financial advice from Dawn Whiffing. After a superbly organised open day we received multiple offers, enabling us to find a buyer suited to our needs and personal circumstances. Having sold our previous house with the Low Fell branch we had no reservations in using them again and we weren't disappointed. Here is a highly professional, competent, knowledgeable and caring team of people who go the extra mile for their clients, providing first class customer service. We look forward to completing our sale and also our purchase with the absolute confidence that the team will do everything in their power to make everything run as smoothly as possible. We would also like to mention the delightfully cheerful Lorraine and Kelly who greeted our general calls with such care and patience and David, who stepped in at the last minute to facilitate the open day. You should all be very proud of the service you provide! Thank you!
Hi Carole, thank you very much for taking the time to submit such an amazing five star review. Dawn Melling, Donna, Chris and Dawn Whiffing will be absolutely delighted that the Open Day was a huge success. We will look forward to supporting you throughout the whole process towards completion on the sale of your property and with your onward move. Kindest regards, Julie Knox, Customer Success.
5/5
Professional and helpful staff who are very responsive. An efficient organisation from property valuation through to sale. Impressed with the service.
Thanks very much Graham this great review, I will pass this on to the team. Kind regards, Julie Knox, Customer Success.
5/5
Excellent service buying and selling. All staff are efficient and effective and very easy to deal with but I'd especially mention Lorraine and Kelly on the front line who keep you informed and worked hard to sell my flat.
Thanks Ian for leaving such a fantastic review. I will pass on your kind words to Lorraine and Kelly, they will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
5 star service received from start to finish. I cant fault the the experience my family have had dealing with Sarah Mains. From getting my house valued to handing in the keys on moving day i had constant communication/support. Very efficient/friendly service. Thank you Sarah Mains Low Fell.
5/5
Both Dawns we met today are brilliant, personable and professional. Really impressed by the team and services provided! Great team!
1/5
Such a poor Experience I had, I will NEVER use Sarah Mains again, Sarah Mains dealt with both sales and purchase of my properties and from the first day I had nothing but issues, consisting on contacting my ex-partner to give her sensitive details she should not of been made aware of by “mistake”, Serious Data protection failures by sending all my bank details to a property I didn’t live at, Promised call backs from mangers that have never happened, Promise refunds in 24 hours that took 3 weeks to be credited back, after agreeing a mortgage to buy the new property and arranging a further viewing being contacted the day after to ask how I was planning on buying this ? And if I’d like to put an offer in (on the property id already arranged to buy), completing my agreement in principle for me and putting incorrect address on this form. Failing to tie the sale and purchase dates together which nearly resulted in my selling my home and not having anywhere else to go to. Contacting numerous agents who didn’t know what their complaint process was, after 3 months and solicitors involved eventually getting the compliant raised and closed and this was only due to contacting director of company. Appalling Unprofessional company, I will never ever return
Thank you for taking the time to leave a review. We of course, were aware of your concerns which you communicated with us back in October, 2016. At that time a member of staff did contact your wife, as she was a joint owner of the property, to discuss marketing. Your original concerns made no mention of any “sensitive” data being released to an ex-partner. The timescale of the refund was explained to you at the time by the person who would authorise the payment. We as the Estate Agent have no control or involvement over completion dates for property sales and purchases, that is left to the legal representatives acting for each party. At Sarah Mains Residential the Directors are involved in all aspects of the business and they were very much aware of your complaint although you did not actually contact them directly. We did address all of the issues you raised at the time as well as making an offer to you, which you accepted, as a full resolution of your complaint. It is not the case that solicitors were involved in this process.
5/5
My family have just had an excellent experience from start to finish when dealing with the customer care team at Sarah Mains Low Fell Office. Helen Knight was our main contact and was even available to go through our criteria with us on a Sunday afternoon. I used to work in this industry and must says its been refreshing to deal with an agency who pay such close attention to your needs. I will certainly be recommending this agency to any friends who are house hunting or selling in the future. Keep up the good work Sarah Mains Low fell
5/5
Really fast, efficient and friendly service from start to finish. Would definitely recommend!
Thanks very much Marc for your fantastic review and great comments, we really appreciate it! Kind regards, Julie Knox, Customer Success.
5/5
We have used the Low Fell Team at Sarah Mains for each of our last 3 sales as they offer an unrivalled service of old-fashioned courtesy and customer service balanced with a dynamic and contemporary approach to marketing their properties. Reliable, efficient and with friendly and dedicated staff, I wouldn't hesitate to recommend the Sarah Mains Team (Dawn, Helen and Co.).
thanks very much for your fantastic review, we really appreciate it.
5/5
We recently used Sarah Mains financial services for our remortgage. As always the service was professional and helpful. We would definitely recommend Dawn to friends.
Hi Kerry, thanks very much for your fantastic five star review, Dawn and the team will be absolutely thrilled! Kind regards, Julie Knox, Customer Success.
5/5
My house was sold subject to contract within one week. Kelly and Lorraine in particular were a great help. Dealt with other estate agents in Gateshead but Sarah Mains is by far the best.
Thanks very much for your fantastic review Keith, the team will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
Didn't go with these guys in the end but they were really lovely and professional. Found us the right properties, quick to answer and always very friendly! Would recommend highly.
Thanks very much for this excellent review Mish, Kind regards, Julie Knox, Customer Success.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.