Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
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Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDonna has been a great help and support over the last year of selling my house, she was always positive even when I wasn’t and has made the process so much easier. Thank you so much once again Donna!
Many thanks for your review. It's great to read that Donna made the process easier for you, I know that she is thrilled with your comments. Sarah Mains
5/5
GoogleEveryone from Sarah Mains was very supportive throughout the process of finding me my new forever home. They have kept me up to date at all times.Thank you to the whole team.
We really appreciate your review Allison, thank you for taking the time to do this. Sarah Mains
5/5
GoogleWe recently listed my parents bungalow with Sarahmains as previously let down by another agent, Amy cain has been outstanding from the start, very good communication and honest from the start, both my mam and dad have been very pleased with the level of customer service from Amy and also Chris in the office.
Many thanks for your five star review Richard. The Low Fell team are delighted with your comments. Sarah Mains
5/5
GoogleI have experienced first class service from everyone at Sarah Mains with regard to putting my property on the market and I am pleased with the quick turnaround from having the property valued to getting the online marketing campaign and ‘For Sale’ post outside the door. Highly recommend for anyone looking to sell their property in Gateshead and beyond!
It is great to read your review Dean, very many thanks for taking the time to post it. Sarah Mains
5/5
GoogleWe purchased our property from Sarah Mains and were very happy with the service received from the initial viewings with Chris and later with Sharon and prompt replies to our enquiries from Donna and colleagues. Highly recommended.
Thank you for your great review David, the Low Fell team are really pleased with your comments. Sarah Mains
5/5
GoogleI am a first time buyer and I have been dealing with Chris Huddleston-Turnbull at Sarah Mains Lowfell. From start to finish he has been very attentive, efficient and understanding that as a first time buyer I have lots of questions. He has been very patient. Kept us reliably informed throughout and was a delight when I went to pick up my keys. He’s made buying a house a pleasure and I hope to deal with him again in the future.
That's great to read. Thank you for taking the time to leave such a great review. Sarah Mains
5/5
GoogleFrom the start to finish of the process selling my property the team have been more than helpful. My property was marketed, viewed by a number of potential byers and received numerous offers and sold within a few weeks. Fantastic service. Thank you. I would definitely recommend and use Sarah mains agan.
4/5
GoogleI can recommend using Sarah Mains Low Fell .We viewed a property with them today with a lady called Dawn she was prompt for the appointment and had lots of information on the property being viewed. We did make an offer on the same on returning home.
That's great to read, many thanks for leaving this review. Sarah Mains
5/5
GoogleHighly professional agency with a personal touch. Within 4 working days the agency had our house listed, with excellent photos and video tour. Over the first two weeks the house has had more than a dozen viewings with much positive feedback.
Thank you for your five star review Mr Hall, we really do appreciate this. Sarah Mains
5/5
GoogleScott provided a 1st class service. I was so impressed with the listing and it obviously worked as we rented out our property within 36 hours of the property going live. Scott was both personable and professional and I look forward to working with him again on future properties.
Thank you for your five star review Alison. We really appreciate you taking the time to do this. Sarah Mains
5/5
GoogleSell or Rent It’s a real pleasure dealing with Dawn. Dawn truly understands how to deal with her customers, and she is making the process incredibly easy with her thorough knowledge, not only of general real estate, but of the local market and is making it a great pleasure dealing with Dawn throughout the ongoing process. I will defiantly be recommending Dawn to anyone who is thinking about selling their property in the future.
Thank you for taking the time to leave this great review Chris. Dawn is delighted with your comments. Sarah Mains
5/5
GoogleThe team at Sarah mains have been brilliant, especially Chris who has gone above and beyond to try and help us find our dream home. We sold our home with the team as well and the pictures and video were excellent which I think really made a difference.
Many thanks for your wonderful five star review Jessica. Chris is delighted with your comments. Sarah Mains
5/5
GoogleI have always found Sarah Mains extremely professional in my dealings with them for purchases, sales and lettings over the past decade. Amy Caine has been nothing short of fantastic in my latest acquisition. She is an absolute pleasure to deal with and a huge credit to the business!
What a great review Dave, I know that Amy is thrilled with you comments. Sarah Mains
5/5
GoogleWe sold our property within a month. The professional standards are second to none with the Sarah mains team at low fell, from the first phone call with Lorraine Harland ‘who made everything clear and stress free from the start’ to communications with Claire Wharton and the rest of the team were excellent. Thank you, and a special big ‘thank you’ to Lorraine 🤗
What a wonderful review! Lorraine is delighted with your comments Bernadette, many thanks Sarah Mains
5/5
GoogleI'm really grateful for all the assistance the Sarah Mains Low Fell team has been giving me. They know I've been looking for a while now and have a good sense of my priorities. They don't just send me automated listings. They not only email, but will often call to be sure I see the listing straight away. When I get a listing from Sarah Mains, it is always clear that they have listened to the feedback I've shared after each property. Having said that, give feedback to the estate agents! It's not only helpful for the vendor, but it helps the estate agent refine their choices of properties in the chain that might work for you.
It's great to read your review Jamie, thank you for taking the time to do this we really appreciate it. Sarah Mains
5/5
GoogleWe switched to Sarah Mains from a local competitor and from the outset we were very pleased with the service. Sarah Mains offer excellent communication and great advice. We really feel like the agency is on our side and working with us to achieve the best possible outcome.
It is great to read this Jonny, many thanks for your review Sarah Mains
5/5
GoogleWe are very happy with the service from Sarah Mains Low Fell! Great staff, all very helpful throughout the process of selling our house. We are particularly thankful to Chris who was very friendly, supportive and willing to answer any questions we had to ask! Thank you!
Many thanks for taking the time to leave a five star review Casey. It's great to read your comments about Chris. Sarah Mains
5/5
GoogleWe sold a property with Sarah mains and can honestly say the service was fantastic from start to finish. The staff are professional and very friendly and really go that extra mile for you. I have found Amy and Chris to be an absolute pleasure to deal with and would certainly use them for any future sale or purchase .
Thank you for your great review Rachel and for your comments about Amy and Chris, they are delighted. Sarah Mains
5/5
GoogleSarah Mains helped to sell our house really quickly! Service was second to none! Amy was brilliant! She kept in touch with new houses on the market she thought I’d be interested in and went out of her way to make sure I could view them in my free time :)
Many thanks for your five star review Claire. It was great to read your comments about Amy. Sarah Mains
5/5
GoogleWhat I thought would be a stressful time selling my house Dawn,Kelly and Chris from Sarah Mains put me at ease with their knowledge of the market, I went along with their advice and expertise. They organised everything and within eight day’s I had a buyer for my house. I would highly recommend Sarah Mains as they always kept in contact updating me on a daily basis. A big thank you to the staff I will definitely use them again.
Many thanks for your review Walter and for the recommendation. The Low Fell team are delighted with your comments. Sarah Mains
5/5
GoogleI recently sold my house with Sarah Mains Low Fell Branch. The sale was a very smooth and quick process from beginning to end. The paperwork came through quickly and was very easy to understand with step by step instructions. Each member of the team I dealt with from Valuer to Sales Progression was exceptional. Wouldn't hesitate to recommend and use their services again.
Thank you for leaving this great review Louise, the Low Fell team are delighted with your comments. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your five star review Eddie. Sarah Mains
5/5
GoogleAs always Scott provided a A* service
Thank you for taking the time to leave a five star review Suki, I really appreciate it. Sarah Mains
5/5
GoogleGreat service and personal attention for a lovely team,
Thank you Michael, a lovely five star review. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards.
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