Trusted Agent profile
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Sandersons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCherie and the Team were extremely helpful and really pushing things along when it looked like it could all go south. Thanks again.PositiveResponsiveness, Professionalism
Dear Aston Thank you for your review, the team at Sandersons would like to wish you all the best in your new home. Cherie
5/5
GoogleWhat a great service I received throughout the trauma of buying a house Kerry was a star She put up with my tantrums when things weren't going the way it should and managed to get things back on track On the ball at all times Thank you Kerry you deserve a medal
Dear Val, thank you so much for your kind wordsl. It was a pleasure to assist you with the progression of your property in what wasn't an easy time! I hope you have settled in just in time for Christmas. From all of us at Sandersons we would like to wish you a very Merry Christmas. Best wishes Kerry
5/5
GoogleFrom beginning to end we have received very good service especially from Cherie who has read and replied to my emails almost immediately. Would definitely recommend SandersonsPositiveResponsiveness, Professionalism, Value
Dear Gina Thank you for your kind review, we pride ourselves on customer service at Sandersons and I am very pleased that we have finally exchanged contracts on your lovely property and wish you all the very best in your new home. Cherie
5/5
GoogleLinda has been a delight! She worked very hard to complete the sale, kept me updated, gone above and beyond to chase people and unblock any issues. Many thanks LindaPositiveResponsiveness, Quality, Professionalism, Value
Dear Gurvir, It's been my pleasure to be able to assist you with your property sale. We certainly had our challenges but I'm over the moon we made it to completion. Take care and we look forward to speaking with you regarding potential future investments. Best wishes Linda
1/5
GoogleCant give -5 stars, so 1 has to be okay with me apparently- this is the same treatment I get everywhere, force you to comply to an answer you dont want. MY RATING IS -5 FOR SANDERSONS, NOT 1. Sandersons refused me my rights to ask questions about how my data is being processed and verified. They hire an unregulated 3rd party company - LetAliiance - this company told me directly (I have proof) that they are unregulated. So you give you personal data to an unregulated company on behalf of Sandersons. Absolutely unprofessional, demeaning, and downright disrespectful cowards who are afraid of being held to account. START ASKING QUESTIONS PEOPLE - Youll realise you have no rights in England privately renting., and you just have to except their unregulated rent prices and unjustified wage caps etc. - ITS ALL UNREGULATED, and you are only ever 2 months away from being evicted at at any point - Section 21 Eviction. They can force you to be homeless just because they are having a bad day and dont want to listen to you complain about them.NegativeProfessionalism
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.
5/5
GoogleBeen my pleasure to have Sandersons of Ashford trough whole process as all team is friendly,responsive,and very professional .Many thanks to Cherie Galey for her professional help and kindness.PositiveResponsiveness, Quality, Professionalism, Value
Dear Georgios Thank you so much for your kind review, we would like to wish you all the very best in your new home. Best Wishes Cherie
5/5
GoogleFirst class service from the team at Sanderson Ashford branch. I would recommend them to anybody looking to sell their home. I would like to mention Cherie especially as she went above and beyond to get to get the sale of our home over the line. Huge thanks.PositiveResponsiveness, Quality, Professionalism
Dear Dave Thank you for your kind words, I am so pleased we managed to sell the house and exchange contracts in such a short period of time and I wish you all the very best in your new home Cherie
5/5
GoogleCherie at the Ashford branch has just been amazing from start to finish. She’s been kind and supportive when things have been difficult, and dedicated and tenacious when things haven’t moved fast enough. She’s worked into the evenings throughout the period leading up to exchange and taken the lead with the whole chain to get them moving. She’s the first one with any information and has kept everyone in the loop whilst balancing a long chain. Couldn’t recommend highly enough!PositiveResponsiveness, Professionalism
Dear Lucy Thank you for your wonderful review and kind words, I am delighted that after a very stressful last 6 months you can finally start a new chapter in your lives. It was an absolute pleasure working for you and I wish you both all the very best in your new home. Cherie
5/5
GoogleTotally professional and helped us all the way along. Jackie, Cherie and team were totally professional and very responsive. They really drove the process and kept us informed in a professional and friendly manner. Thanks to all the Sandersons team.PositiveResponsiveness, Quality, Professionalism, Value
Dear Eddie Thank you for your review, we would like to wish you all the very best in your new home. From all the team at Ashford
5/5
GoogleFrom start to finish Sanderson's have excelled in every area, making what can be a stressful process as easy as possible. I am a returning customer and simply would not use any other agent. In these days of poor customer service, Sanderson's go the extra mile to ensure satisfaction. Well done to all the team!PositiveProfessionalism
Dear Andy Thank you so much for your lovely review. It has been an absolute pleasure. On behalf of myself and Sandersons we hope to work with you again in the future. All the best. Kerry.
5/5
GoogleI asked Sandersons to put my property on the market as the current agents I had engaged with were not doing anything for me. Within a week they had a buyer for me. Sandersons were exceptionally responsive throughout the process, whether it was emails or phone calls. I would highly recommend them to anyone who is thinking of selling their property.PositiveResponsiveness, Professionalism
Dear Emma Thank you for your lovely review and recommendation. We are delighted that we sold the property quickly and that you were happy with the service provided. I would like to personally wish you all the best in your new home (when it finally goes through!) Best Wishes Cherie
5/5
GoogleStaff at Sandersons has been excellent throughout the process from arranging the first viewing to exchange of contracts. They are always prompt with their responses, friendly and professional. A massive thank you to Cherie in particular. Great working with you. Thank you to the rest of the team as well. Keep up the good work 👍PositiveResponsiveness, Professionalism
Dear Bashir Thank you very much for your kind words, and for your efforts along the way too. You were very understanding of the time constraints set out from the start and even with delays that were out of our control by working together we managed to get the result everyone wanted. The team at Sandersons would like to wish you all the very best in your new home.
5/5
GoogleI sold my house with Sandersons and I can't recommend them enough. Selling a house is frustrating enough at the best of times but given the pandemic, I don't see how this could have gone much smoother. They were quick off the mark on every issue that mattered, explained things in very simple terms and knew how to get the most out of a market listing, with included professional photography and floor plans. I had a seller less than two weeks after going to market, which is excellent.PositiveResponsiveness, Professionalism
Thank you so much for your kind words Luke. It really was our pleasure to assist you in the sale and progression of your property in what wasn't an easy time! Wishing you all the very best.
5/5
GoogleCan't agree more with the 5 star reviews already here! Sandersons were so efficient. No matter what time of the day (sometimes quite late) we'd get a response to a query raised. From the marketing and sales team right through to the progression we cannot fault. Thank you so much Antony and Kerry. Obviously don't plan to move again in a hurry ourselves but we'd recommend Sandersons to friends and family without doubt.PositiveResponsiveness, Quality, Professionalism, Value
Dear Faye & Chris. Thank you so much for your kind review, it has been an absolute pleasure working with you in this challenging time. On behalf of myself, Antony and the Ashford team we would like to wish you all the best and hope you are very happy in your new home. Warmest wishes, Kerry
5/5
GoogleMy experience with Sandersons was faultless from start to finish. In the main, I dealt with Cherie who was competent and professional at all times - she was always happy to help with any problems or questions that I had no matter how trivial they were. There were a number of problems along the way, none of which were under the control of Sandersons, and I was shown a great deal of empathy and I was never in any doubt that I was in safe hands and that the problems would be solved with my needs being put first and foremost. I would have no hesitation in recommending Sandersons to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Dear Gaynor Thank you for your kind words, I am so pleased that you were happy with the service and would recommend Sandersons to your friends and family. We would all like to wish you the very best in your new home. Best Wishes Cherie
5/5
GoogleFrom start to finish Cherie and the team were brilliant. A constant flow of great communication to arrange viewings of our home and provide feedback. They were so professional and helped progress our sale in every way they could. Cherie handled our sale once we were under offer, staying in touch with all the estate agents in the chain and even on the day of exchange, Cherie was in touch to keep our sale progressing. She was just amazing and it was great to have such a professional service that truly I have not had such great customer service from any other estate agent I have sold a home with. I could not recommend them enough. Thank you Sandersons!PositiveQuality, Professionalism
Dear Steve Thank you so much for your kind words; I am so pleased that you were happy with the service provided. I am sure you will not be looking to move again in a hurry but please keep us in mind when you do so. I hope you have now settled nicely into your new home and are enjoying your glorious views! All the very best to you and the family Cherie
5/5
TrustpilotBen Lumley is extremely professional
Ben Lumley is extremely professional, his standard of work is excellent. He has excellent customer care skills - thank you Ben
5/5
GoogleRating only, no written review.
Thank you so much for your review. All the best and we hope you have settled well into your new home.
5/5
TrustpilotRichard...A fitter for…
Richard...A fitter for Sandersons....carried out his work in a calm and tidy manner ,a very personable chap and a credit to a top company
5/5
TrustpilotBeautiful product and efficiently…
Beautiful product and efficiently installed by Dave
5/5
TrustpilotBen Lumley saves the day
Second time we’ve used Thomas Sanderson, were disappointed this time by the lack of communication and delay in production. However this more than made up for by the expert service and installation of Ben Lumley who does a perfect job and made up for this. It is down to Ben that we would use again if required.
5/5
TrustpilotVery professional outfit
Very professional outfit. Installation of kitchen blinds scheduled two months in advance and Glen arrived six minutes early on the appointed day. He got down to work and the job was done in 45 minutes - no fuss, no mess, no bother. What a pro! The blinds work perfectly and look great. Thanks, Glen.
5/5
GoogleI had a very positive experience with Sandersons while I was searching for a property. Reuben was very responsive, got a message from him within an hour of my inquiry. He demonstrated superb communication skills, very professional and indeed, trustworthy individual. The entire process was handled excellently. I would highly recommend Reuben and Sandersons!PositiveResponsiveness, Professionalism
Thank you very much for your feedback. We are very pleased about your positive experience
5/5
GoogleNancy was absolutely amazing and so very helpful!! Very lovely lady!PositiveResponsiveness, Professionalism
Thank you for the lovely review and 5 stars. Best Wishes, Nancy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Yes. In The Trusted Agent 2026 awards, Ashford won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
