Trusted Agent profile
★★★★★
1,907 reviews across 6 offices and 2 platforms
Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Bolton and Hapton. Together they have 1,907 reviews on two platforms, rated 4.8 out of 5 overall.
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Safestore Limited's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe best customer service. Definitely recommend Kasia, she is so nice and helped us so much with everything😁 …
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear you received a great service from Kasia and the team in store. Thanks for using Safestore.
5/5
GoogleWe have very positive experience with Safestore Self Storage Edinburgh Fort Kinnaird. They are very professional and helpful. We definitely recommend !!
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear you received a great service from the team in store. Thanks for using Safestore.
5/5
GoogleWe moved house from Hertfordshire to Edinburgh. Unfortunately, the move did not go as smoothly as we had hoped and the removal company had also underestimated the size of storage unit needed in Edinburgh. Gordon at SafeStore was absolutely brilliant. He assisted the removal company when they arrived and communicated with us as we were still in Hertfordshire. He was more in control of the move than the removal company we used!! Gordon is a valuable asset to SafeStore at Fort Kinnaird, Edinburgh. A true professional with great customer service - thank you for all your help Gordon.
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear you received excellent customer service from Gordon and the team in store, making your Safestore journey a great one. Thanks for using Safestore
5/5
GoogleUsing this storage space for furniture. Kasia in the Fort Kinnaird branch was particularly excellent. The storage container I originally booked was not in an ideal location for what was needing stored and Kasia recognised this and assisted in finding me somewhere more suitable at an excellent price. she was extremely professional, knowledgeable and friendly. A complete asset to the team and put me at ease during a stressful event. So thank you so much :) thanks also to Gordon and the call handlers in the call centre for answering questions helpfully. Moving out of the storage facility was also smooth. Kasia was amazing as always and another member of staff was extremely helpful getting me the cart I needed to move. The area manager was present also and was friendly and appeared kind and supportive to his staff. Brilliant branch! Fort's Safe store has great service at a great price. Would highly recommend!
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear you received excellent customer service from the team in store. We strive to deliver excellent customer service and so happy that is what you received from Kasia and Gordon. . Thanks for using Safestore.
5/5
GoogleCannot fault any part of your service. Staff extremely helpful. Prices well worth costs. Storage facility brilliant. More secure than expected and air conditioned warehouse much better for housing my furniture for several months. Please let staff know I appreciate their time. Yours, Miriam Maddocks
Good afternoon, Thanks for finding the time to leave your feedback. We are very happy to hear you received great customer service from the team in store, making your Safestore journey a great one. Thanks for using Safestore
5/5
GoogleHave used Safestore for last seven months to store our valuables whilst our flat was renovated - so handy to have a secure place so close where you can take your valuable stuff to and from when you need it. Staff were very friendly and helpful and would use facility again if needed. Many thanks.
Hi Shona, thank you so much for taking the time to leave a 5-star review for Safestore Self Storage Edinburgh Fort Kinnaird! We're thrilled to hear that our facility was so handy for you during your flat renovation, and we're glad that our staff could help make your experience a good one. We appreciate your business, and we hope to see you again if you ever need our services in the future. Thanks again!
2/5
GoogleTwo stars for the facilities . No stars for the rude attitude of Gordon. I assisted a relative with putting some stuff in storage. Gordon got me in the photograph without my consent when I asked him not to . He was rude and unpleasant , told me to Get out the way then. !!!’ As if it was my fault that he couldn’t take a proper photo or communicate much better then many inhabitants at a zoo. Was rude and less then surly through out , approached a different tone with my relative who had a Professional tittle and wasn’t wearing a High Vis. Also claimed the door weren’t locked up on the second occasion. But I double checked it and it was tight . All in all unfriendly and snotty front of house unless they cotton on that you’re a pro. Kelly at HO didn’t seem bothered about the rude conduct .
Dear Question Time, Thank you for taking the time to provide your feedback on our Safestore Self Storage Edinburgh Fort Kinnaird location. We appreciate your honesty and are sorry to hear about the negative experiences you had during your visit. We apologize for any inconvenience and discomfort caused by Gordon's behavior. It is not our intention to make our customers feel disrespected or uncomfortable in any way. We will address this matter with him and make sure appropriate steps are taken to prevent such incidents from happening again in the future. Regarding the photograph incident, we understand that it was inappropriate and we apologize for any discomfort it may have caused. We value your privacy and will ensure that our staff respects your wishes in the future. Additionally, we apologize for any discrepancies regarding the locked doors. We take security very seriously and appreciate your double-checking to confirm they were secure. We will review our processes to ensure that our staff communicates effectively and accurately about the status of our facilities. It is disappointing to hear that the front of house staff might have treated you differently based on your professional status. We strive to provide excellent customer service to all our customers regardless of their background or occupation. We will address this issue internally and take appropriate measures to ensure consistent and fair treatment for everyone. We apologize if Kelly at our head office did not seem bothered about the rude conduct. We will share your concerns with her and ensure that the matter is properly escalated. Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services. Best regards, Safestore Self Storage
5/5
GoogleRating only, no written review.
Thanks Dominic for taking the time to leave a 5* rating for Safestore Colchester. Please don't hesitate to contact the team in reception should you need any help. Thanks, Robert
5/5
GoogleRating only, no written review.
Hi B, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
5/5
GoogleRating only, no written review.
Dear Kevin, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with Safestore Self Storage. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you ever need storage solutions again, we’ll be here to help. Best regards, The Safestore Team
5/5
GoogleRating only, no written review.
Hi L, thanks for the top rating for our self storage facility at Colchester. Thanks for choosing Safestore. Kind regards, Robert
5/5
GoogleRating only, no written review.
Thanks Clive for taking the time to share your 5* rating for Safestore Colchester. Please don't hesitate to contact the team in reception if there is anything else you need. Robert
5/5
GoogleRating only, no written review.
Thank you Victor for leaving a great review score for Safestore Colchester. We really do appreciate it. Enjoy your stay with us!
5/5
GoogleRating only, no written review.
Hi Gilbert, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Robert
5/5
GoogleRating only, no written review.
Thanks Catalin for taking the time to leave Safestore Colchester a 5 star rating. Enjoy your stay!
5/5
GoogleRating only, no written review.
Hi Jonny, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Robert
5/5
GoogleRating only, no written review.
Hi Roger, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Nick
5/5
GoogleRating only, no written review.
Hi Charlie, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Nick
5/5
GoogleRating only, no written review.
Hi Trev, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Nick
5/5
GoogleRating only, no written review.
Hi Zac, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Nick
4/5
GoogleRating only, no written review.
Hi Paul, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Nick
5/5
GoogleRating only, no written review.
Hi Matthew, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Nick
5/5
GoogleRating only, no written review.
Hi Jon, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Robert
5/5
GoogleRating only, no written review.
Hi lupoae, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Robert
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 326.
The six Safestore Limited offices, by town:
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