Safestore Limited estate agents in Colchester, Bournemouth, Edinburgh and 3 more

★★★★★ 5/5

Google

Jamie was fantastic, from initial phone enquiry to making everything easy as possible, and then helping smoothly facilitate last minute change to a bigger unit. Thank you so much!

Emma · 13 October 2023 · Safestore Limited Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Harvey · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Rating only, no written review.

Simon · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Very friendly and helpful staff

Daniel · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Great place for storage and very helpful also very good price

Tony · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Staff are very helpful and welcoming and friendly they go out of there way to help in all the area .

Jackie · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Brilliant service. Friendly staff. Great experience.

Rita · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

A clean, safe place to store my mother's furniture. The whole operation is smoothly run and feels personal to you. Every member of staff was incredibly helpful and sympathetic. Nothing was ever a problem. Will recommend and use again.

Anna · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Excellent experience! Jo was fantastic, she was enthusiastically helpful and so friendly. What would have been a very stressful relocation was made so much easier with a friendly face. She assessed our storage size and immediately problem solved when it was realised that we had booked a storage room that was too small.

Hannah · 13 October 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Excellent email and phone customer service to organize the storage and really pleasant helper on the day to complete forms and run through process. Very pleased with the unit and price for storage. Would recommend buying own padlock in advance as the ones in shop if buying on the day are quite pricey.

Russ · 13 October 2023 · Safestore Limited Swanley

★★★★★ 5/5

Google

Fantastic experience at Bolton North SafeStore. Nathan and Reece couldn’t have been more helpful and professional!

Paul · 13 October 2023 · Safestore Limited Bolton

★★★★★ 5/5

Google

Having been my first experience at self storage, I was like a fish out of water. However, the staff were down to earth, explained everything and turned out to be a very smooth process. Thank you.

Robert · 15 September 2023 · Safestore Limited Swanley

★★★★★ 1/5

Google

If you want hounding everyday for 2 weeks then ring these idiots even had the nerve to ring on a Sunday and be rude and condescending when told that I'm not intrested as they keep hounding everyday very rude customer services DO NOT USE THEM

Roy · 15 September 2023 · Safestore Limited Bournemouth

★★★★★ 5/5

Google

Amazing service needed a lock up at short notice. Staff were lovely and polite. Exactly what I needed

Ali · 15 September 2023 · Safestore Limited Bournemouth

★★★★★ 5/5

Google

Superb experience from beginning to end. Alex was great from the offset and provided above and beyond. Would 100% recommend.

David · 15 September 2023 · Safestore Limited Bournemouth

★★★★★ 3/5

Google

I’m giving my experience an average rating for an average experience. the storage itself was fine, clean and tidy. However, the way in which the staff treated myself and my family was really unsatisfactory! The customer service we received was appalling. Every interaction with the staff members at this location did not meet expectation. The staff made no effort to make us feel welcome and acted in a manner of disgust after every question we asked. After collecting the last of our things today, i’ve left feeling unvalued as a customer and severely dissatisfied with the lack of ‘customer service’ I have received…

Sasha · 15 September 2023 · Safestore Limited Bournemouth

★★★★★ 5/5

Google

Very easy summer storage for students. Just tell them when you’re moving in & out and they’ll give you a competitive quote. Customer service was very friendly. Overall I’m very happy with my experience.

Cosmo · 15 September 2023 · Safestore Limited Bournemouth

★★★★★ 4/5

Google

Rating only, no written review.

Paul · 15 September 2023 · Safestore Limited Hapton

★★★★★ 5/5

Google

Local and very well priced

John · 15 September 2023 · Safestore Limited Hapton

★★★★★ 5/5

Google

The staff are really really helpful and supportive. Thank you so much for your help.

K · 15 September 2023 · Safestore Limited Hapton

★★★★★ 1/5

Google

I rented a storage unit to store our belongings between moving homes. I was really happy with the customer service to begin with and believed my items were going to be safe and sound whilst stored. I also took out their insurance option for the items stored as they were our special belongings and furniture. Sadly when we went to collect our items it quickly became apparent that the roof had been leaking above our unit. Many of our items were damaged and a few couldn’t be saved. Luckily our mattress soaked up a lot of the water however some irreplaceable items of furniture and art are now damaged forever. I approached the staff there to resolve the issue and start the process of claiming for the items. We understood that things do happen and mistakes can be made. Frustratingly the staff member was almost aggressive, no apologies were given and small print started to get read out to us. It was shocking for us to lose so many items that we believed were safely stored and receive absolutely no apology. At this point we had no option but to pack up our damaged items and head to our new home as it was over 250miles and a ferry away. The staff member kept repeating that if we take any items we couldn’t claim but we had no choice! All while this was happening both of the lifts were inoperable and myself and other customers using the storage facility had to dangerously carry items up and down the stairs. Since we picked up our items we’ve been trying to claim on the insurance we took out with safestore. The claim is still on going after a very lengthy and unhelpful process. The insurers seem to be more interested in keeping their partnership with safestore rather than representing my interests and claim fairly. We only wished we had taken out independent insurance. It’s so sad our items were damaged and no responsibility has been taken for it. Be really careful using safestore!

Jack · 13 September 2023 · Safestore Limited Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Lauren · 13 September 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Rating only, no written review.

David · 13 September 2023 · Safestore Limited Colchester

★★★★★ 5/5

Google

Always a fantastic service from Jo, Nick and Debbie

Michael · 13 September 2023 · Safestore Limited Colchester