Trusted Agent profile
★★★★★
1,959 reviews across 6 offices and 2 platforms
Safestore Limited has six offices, in Colchester, Bournemouth, Edinburgh, Swanley, Hapton and Bolton. Together they have 1,959 reviews on two platforms, rated 4.8 out of 5 overall.
Safestore Limited's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI've received very friendly and useful service plus a few helpful suggestions from all the team here at Colchester Safestore olso they are doing DHL service s as well . Thanks you guys for your professional service
Hi Victor, thanks for the top rating for our self storage facility at Colchester. Thanks for choosing Safestore. Kind regards, Robert
5/5
GoogleSteven was good
Hi Myron, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from Stephen the Store Manager. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleWe got the storage locker when we was looking for a house and needed somewhere to store the items we owned as our living arrangements at the time we just didn't have the space to store everything. Simon the store manager was friendly and professional and we actually ended up changing the size of the storage locker during our time there as we found we needed more space as we was getting items for the house in preparation. Nathan who again was friendly and professional was there when I emptied the storage locker for the final time after we finally got our house the month before and since then i started emptying it bit by bit. Would highly recommend for anyone who needs somewhere to store items for either a set amount of time or long term.
Hi John, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased that you had a positive experience with us and that you were happy with the customer service you received from the store team throughout your time storing with us. We appreciate you taking the time to rate us and thank you for recommending Safestore, Laura, Safestore.
5/5
GoogleRating only, no written review.
Hi Darren, thank you for leaving a 5 star review of Safestore Colchester! Best wishes, Robert
5/5
GoogleGreat customer service.
Hi Augustine, thank you for leaving a 5 star review of Safestore Swanley Best wishes, Daryll
5/5
GoogleGood service and good staff
Thank you for taking the time to leave your 5 star rating and we are happy to hear that you found our service good and that the staff were also good.
5/5
GoogleFriendly knowledgeable staff ready to help. Thank you to Ceci for making me feel welcome and understanding my storage needs..
Ceci is great at making our customers feel welcome at our Poole storage facility and also great to know that you found the staff friendly and knowledgeable.
3/5
GoogleReally good facility at Wallisdown Safestore, very clean. We had to move my daughters things to safestore because she was off to Australia. This is a confusing one, sorry. Was suggested that we order a 25 sq ft storage. The pricing in my opinion is intentionally complex but after a while we got the storage for 8 weeks at 11pounds a week and then 88 pound every 4 weeks. The payments are made every 4 weeks as it gives the impression that it is normal monthly payments. Payments every 4 weeks just means you have 13 payments a year instead of 12. Here we go. The storage was the wrong size, we needed 35 sq ft. After hanging around in reception for a while to change it and with 2 removers on an hourly rate, the salesman took some time trying to find a 35 sq ft and suggested I got 50 sq ft as it was only about 7 pound a ‘month’ extra from the 35sq ft. It was also taking quite some time to get the actual cost and I was told I would get the same discounts as before which was about half price for the first 8 weeks. I was a bit naive as I thought well only 7 pound more from 35 to 50 sq ft as above therefore only about another 10 pounds from 25 sq ft to 35 sq ft so about 17 to 20 pounds extra a month for the 50sq ft storage making 108 per month. A figure of 113 pound was mentioned. Again it was taking a long time to work out the cost with the discounts so I took the 50 storage as I had guys waiting to load the unit with items and was going to come back to sort out payment, we wanted it for a year. The cost was much more than I expected and was led to believe earlier and by then it was too late and the unit had been loaded and the removers paid. For the first 12 weeks this time the payment was 97pounds every 28 days and thereafter 156 pounds paid every 4 weeks until the year is up. Very confusing and sneaky!
Thank you for taking the leave your review of your experience of getting your storage space with our Poole storage facility. Sometimes during initial conversations, we can estimate the size wrongly or a customer has slightly more than they mention when we are discussing the best space for your needs. Pricing is always based on 4 weekly but there is always the option to change this to monthly if this works our more convenience for you. Please speak to the store if you would like to have your invoices monthly as they can easily amend this for you.
5/5
GoogleExcellent I have used them a long time ago and recommended them to my granddaughter who needed some short term storage. The only thing that had changed was that it no longer offer 24hr access but I am sure that they did not take the decision lightly, and did so with good reason.
Thank you for recommended Burnley Safestore to your granddaughter. Changes in policies, like limited access hours, are often made with careful consideration for safety and operational reasons. Thank you for taking the time to feedback. Kind regards, Barbara
5/5
GoogleVisited the colchester store yesterday and was welcomed by Nick and Jo who were most helpful and had a depth of knowledge, they both went out of their way and went the extra mile to assist us, highly recommend safestore Colchester 👍 …
Hi Elliott, thanks for the top rating for our self storage facility at Colchester. Thanks for choosing Safestore. Kind regards, Robert
5/5
GoogleSuch an amazing team who make you feel so welcome and are extremely helpful! I love coming to my storage locker just to see the staff!🥰 …
Hi Sarah-Anne, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
5/5
GoogleJo was amazing in helping us, could not have managed with out the teams help. 100% would recommend!
Thank you Tristan for the top marks for our store in Colchester. We appreciate you taking the time to rate us. Kind regards, Robert
5/5
GoogleThe on-line booking was straightforward and quick. Met the reception staff who were very helpful and provided very good service. Overall this was a very pleasant experience.
Hi Nicholas, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
5/5
GoogleStorage facility located close to the A12 in Colchester. Clean storage with good cargo moving equipment. Charges are not the best in the area but you do pay for convenience and access. Staff are respectful and courteous.
Hi paul, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
5/5
GoogleFrom booking to paying on the day for the unit it couldn’t have been explained easier to us. Nick and Debbie great service, good sense of humour all round great experience. Would highly recommend for all storage needs
Hi Chris, thanks for the top rating for our self storage facility at Colchester. Thanks for choosing Safestore. Kind regards, Robert
5/5
GoogleFrom the start my enquiry was handled quickly and efficiently, and in a friendly manner. The quotes we were given were very competitive and we decided to go with Safestore. The paperwork and set up was painless, and the staff were very helpful. On arriving for the first time to drop off our items, we were greeted and escorted to our lock up, which was clean and tidy. I highly recommend this company.
Hi Kay, thank you so much for the amazing review score. We appreciate you taking the time to rate us! Robert
5/5
GoogleIf you're looking to get storage and want to be made to feel welcome, have confidence that your goods are safe, stored in a clean area and receive great customer service...then seriously look no further. I've been with Safestore for just over a year now and since day one, Jo and the Team have been so amazing when I was going through some very difficult times in my personal life. A lovely office family with people that genuinely want to help and always met with a smile😊 5 stars from me ⭐️
Hi Melissa, thank you for your 5 star rating for Safestore Colchester. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks, Robert
5/5
GoogleGreat customer service
Hi Emma, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and was happy with the customer service you received from Stephen and his team. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleGreat service, clean & tidy premises, staff were awesome
Hi Kyp's Muvva, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the store team. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
5/5
GoogleRating only, no written review.
Thanks Greg for taking the time to share your 5* rating for Safestore Swanley. Please don't hesitate to contact the team in reception if there is anything else you need. Chris
5/5
GoogleWhat stands out here is how friendly and helpful the two guys on the desk were. A perfect example of how service should be.
Thanks for the top rating Barry - glad to hear you were happy with the service you received.
5/5
GoogleRating only, no written review.
Thanks Ulric for taking the time to leave a 5* rating for Safestore Poole. Please don't hesitate to contact the team in reception should you need any help. Thanks, Gary
5/5
GoogleI have worked in the offices here for a year now. Always see Cecilia busy making sure the store areas are clean, Cecilla is always willing to help.
Cecilia is a great staff member and certainly puts in the effort at the Poole store. Thank you for your kind words and 5 stars.
5/5
GoogleVery nice staff, they gave me plenty of information. It was very nice to talk to them on telephone before I moved my stuff in. They were also very nice and professional when I arrived personally. Very nice, clean facilities, good access. Great price. Very good opening times. If you need storage, don't look anywhere else. I highly recommend Safestore to everyone.
Thank you ever so much for your kind words regarding your experience at our Poole store. We do like to be professional and as helpful as we can to our customers as well as give them the best price too. Your kind words and 5 star review is much appreciated.
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Colchester has the most, with 512 reviews rated 4.9 out of 5, followed by Bournemouth with 327.
The six Safestore Limited offices, by town:
