5/5
Special thanks to Amir who made the process with buying and selling easy with great communication throughout went the extra mile, Highly recommend Luke & abbey

Trusted Agent profile
★★★★★
515 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 515 reviews on two platforms, rated 4.6 out of 5 overall.
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S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Special thanks to Amir who made the process with buying and selling easy with great communication throughout went the extra mile, Highly recommend Luke & abbey
5/5
Exceptional, supportive service, on the sale of my house, even in the middle of a pandemic! Huge thanks to Simon and all his team, but a special mention to Amir, who maintained contact with me throughout the process.PositiveResponsiveness, Professionalism, Value
5/5
Although this was a long haul these guys were with me all the way. They always kept in touch, were always at the end of the phone. Amir was a star, I don’t think that he ever goes home. Thanks so much for all you did with the sale of my house. Would highly recommend these guys. Great servicePositiveResponsiveness, Quality, Professionalism, Value
5/5
From the perspective of a first time buyer trying to navigate through the process of buying my first property I cannot speak highly enough of SJSmith. Amir & Phil were very professional and patient in helping guide me through the process and showed great professionalism all the way through. I would recommend them and the service offered to anyone thinking about buying a new property.
5/5
Thank you so much to Amir Rafiq and his team for a smooth transaction throughout when purchasing our home. From the start we received a response within minutes of our first email and they have not faulted since. We have dealt with many estate agents and it is a breathe of fresh air to have someone who has provided such a professional service with excellent communication at all stages of the process. Would absolutely recommend to get in touch if you are buying or selling! Thanks again!PositiveResponsiveness, Professionalism
5/5
From the very beginning of taking over our instruction from another estate agent to the very end. SJ Smith have been so professional in all they have done. Amir was fantastic, did everything we asked of him and more. Then once a sale had been agreed, Nicola from the Ashford office took over and helped immensely, seeing us through to exchange. We can't recommend them enough. Stephen & Louise Gomm
5/5
I remember when we decided to sell our property, it was easy to say but sale process took longer and harder than I thought. Back in 2012 we bought our first property in nice modern area. We were on the moon seeing our family is growing here. We decided to sell our property because we wanted to see our family more often, however we did not pur our market in right time and despite our efforts we could not sell our property despite two other estate agents engaged in sale. We ended up selling it after 15 months!! All I want to say is thank you to S J Smith in Staines for being extremely helpful and work you have done to sell our property.
5/5
We’ve just purchased our first home with SJ Smith, and the service has been outstanding from the beginning. Amir and Nicola in particular have been incredibly helpful, the response has always been quick and concise. Highly recommended as they made the whole process run very smoothly and stress free. All the best, Tom & Natalia
5/5
S J Smith were excellent throughout the process of buying our new home and selling our previous home. We managed to buy and sell in under three months thanks to their professional service. Big thank you to Nicola and Amir who kept us updated and in the loop throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
The team at S J Smiths helped us find our first home with the minimum of stress and hassle. There was no "telling us what we wanted to hear," just straight up honest feedback and information. They do very well at managing both the Sellers and the Buyers expectations and hopes. Providing a professional yet friendly service. Very impressed and look forward to meeting and / or dealing with this great bunch again.
5/5
Great service from the start from Simon and his team. From the outset they lined up many viewings that they conducted with efficiency. Communication was great throughout with particular mention going to Amir and Amanda who handled most of the viewings. After an offer had been made, at our asking price, they continued to monitor that the sale went forward smoothly. Taking 4 weeks from putting the house on the market to accepting an offer, then another 8 weeks to completion, we thought this was pretty quick, and exceeded our expectations. Have recommended them to friends soon looking to sell locally.
5/5
An excellent service from valuation to completion. I felt under no pressure from Simon, who provided me with the valuation. We had a sensible and realistic conversation about the asking price and I appreciated the fact that he did not feel the need to enhance the asking price to gain my custom or pressure me into signing the contract, as one other agent did. I was informed about each and every viewing and always received feedback. Both Simon and Amir were a pleasure to speak to on every occasion and provided me with advice which proved valuable. Once I had accepted an offer, Nicola (the sales progression manager) was amazing. She was patient when I was not and helped with communication between all parties. I would recommend SJ Smith to anyone who is selling their property.
1/5
Member of staff Louis. What an absolute horrible human being. Stay clear. Apparently has a crystal ball that tells him the future. Very dissapointed with the service. I have been buying properties for 9 years and never been treated in such an awful manner. Behaved like a child which is not what you want when spending hundreds of thousands of pounds. Free advice, be professional and treat people in the right way, you represent your company but it appears as though you believe you own the firm and can afford to lose potential business. I wish I was as rich as you to be able to do that. Life would be much easier.
Thank you for your review Omar. We are sorry to hear that your experience with us was not a positive one as customer satisfaction is very important to us. We believe you've spoken directly with the Director regarding your experience and do get back in touch if you would like to discuss further.
5/5
I worked with Chad, Louis and Nicola on the selling of my property in Ashford, and the purchase of a new property with them also. They are honest, decent professionals that have a lovely friendly approach and I cannot recommend them enough. I dealt with other estate agents in the area, with tough sales pitches, and sometimes forcing properties on us, but SJ Smith only contacted us with properties we would like; also they took amazing pictures of my property which really made it easy and quick to sell for a good price in this market! Thanks all! Sindy & James
5/5
We were fortunate enough to be purchasing and selling through SJ Smith, the level of service we received from both the Ashford and Staines office whether it be relating to the sale or purchase was excellent. Communication was great and we were always regularly updated. These guys do far more than market a property and show people through the door, they were chasing surveyors and solicitors all the way along the chain. For me SJ Smith completely defy the estate agent stereo type. Chad and Simon, it was a pleasure dealing with you both.
Thank you for the review!!! Great to hear how good of an experience you've had with us, its been a pleasure working with yourselves too!
5/5
Amir and Phillip made the whole house buying process less stressful and were always available to give updates and chase up any hold-up in the chain. I would happily recommend S J Smith.
5/5
I had a great experience in buying my property through Sjsmith. They are very professional in answering all enquires. Thank you Jay for making the deal on acceptable timeline. Thank you Youcef for getting help in mortgage and building insurance on time. I really recommend them.
Hi Guru, thank you for your kind words - it was a pleasure working with you!
5/5
We bought a house through SJ Smith and received great service. We were updated regularly regarding new houses on the market and were not shown anything that did not meet our criteria. Our needs were understood, which made the process a lot easier. Once we had found a property, Nicola was amazing in ensuring the process was as smooth as possible, keeping us updated on any progress and trying to arrange completion as quickly as possible. All our queries were answered and we would definitely recommend SJ Smith.
Thank you for an amazing review! We hope you enjoy your new home
5/5
Rating only, no written review.
Thank you for the 5 stars!
5/5
Rating only, no written review.
Thank you for the review!
5/5
Rating only, no written review.
Thank you!
5/5
The best estate agent in Ashford by far. Experienced agents, not like the majority of others in the area who send round 16 year olds to do viewings who don't have the first clue about selling anything let alone a property. Highly recommended, got me a sale in difficult market conditions and were great throughout the process all the way to completion.
Thank you for the cracking review! We wish you and the family the best of luck moving forward.
5/5
We sold my father's home after he passed away through SJ Smith, Chad and his team Nicola, Robert and Louis were fantastic very proactive in following up viewings and enquiries keeping us informed every step of the way, eventually finding the perfect young couple for my childhood home. I would certainly say they are the best agents around the Ashford area and can highly recomend them.
Thank you for your review, it's been a pleasure working with you!
5/5
Fantastic estate agent! Reliable, honest, friendly and professional. Louis, Chad and Nicola are a great team and their communication from start to finish was excellent. Constantly keep you in the loop and nothing was too much trouble. Would highly recommend and the best in Ashford!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashford has the most, with 330 reviews rated 4.6 out of 5, followed by Staines with 185.
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