S J Smith Estate Agents in Ashford and Staines

★★★★★ 1/5

Google

If youre looking for an estate agency who is quick to take money but doesnt communicate no matter how many times you message or call for an update this is the one for you, so disappointing and shocked

Maryam · 9 October 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Excellent service from S J Smith Ashford We recently purchased our new home through S J Smith Ashford, and we would like to say a huge thank you to the entire team for their excellent service and support throughout the process. A special thank you to Emily, who was extremely helpful from the very beginning. She showed us the property and was kind enough to rearrange a second viewing for us, making the whole experience very easy and comfortable. A massive thank you to Sally, who was absolutely fantastic throughout the purchase. She was always on top of everything and worked incredibly hard to ensure that both sets of solicitors kept matters moving quickly so that we could complete our purchase on time. Sally was extremely helpful, responsive and supportive throughout, and we really appreciated her dedication and professionalism. Buying a property can be stressful, but having such a helpful and proactive estate agent team made a real difference to us. Finally, a massive thank you to the whole team at S J Smith Ashford for all their hard work, professionalism and assistance in helping us successfully complete our purchase. We would have no hesitation in recommending S J Smith to anyone looking to buy or sell a property. Thank you once again, Emily, Sally and the whole S J Smith Ashford team! Kind regards, Mr & Mrs Kulkarni

Gaurang · 5 October 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We recently sold our property through SJ Smiths and were very pleased with the service we received. Given the current climate and challenging housing market, Louis and his team were extremely professional throughout. They marketed the property very well, managed expectations realistically, and most importantly, were able to secure a successful sale under difficult market conditions. The communication and support from the beginning right through to completion were excellent. Overall, we were very satisfied with the service and would highly recommend SJ Smiths to anyone looking to sell their property.

Aayush · 3 October 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

It's been an absolute pleasure dealing with SJ Smith Ashford sales team. From the viewings with Rob who was very friendly and knowledgeable about the local area to the Move manager Sally who always dealt with queries promptly. A well deserved 5 stars.

Kevin · 3 October 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I purchased my home through SJS Smith and I was very impressed with them from the outset. Emily and Sally were brilliant, always contactable and engaged and seemed to be genuinely invested in making sure things were progressing as swiftly as possible. Would highly recommend them.

Esaiyas · 26 September 2026 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

Terrible agency to help get a place sorted out. Firstly, I was given a document to sign to confirm my “holding deposit” and they couldn’t be arsed to put a date on it or any further details. It took about 4 days of back and fourth calling to say to them I’ve just got employed so I’m unable to give them payslip documents as I was relocating for work, and they only JUST found out after about a week of our conversations back and fourth the house I was looking to let isn’t actually on the market. To top it off, they can’t even remember who’s calling them apparently. Would not recommend 👍

Lara · 12 September 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

We recently bought our home with SJ Smith.It wasn’t always easy,but thanks to consistent hard work from both sides we made it to completion. Special thanks to Emily & Louis for their professionalism kindness & dedication from start to finish. SJ Smith- highly recommended Thank you

Z · 10 September 2026 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

I was, as a tenant for a year with them and my experience was terrible. I reported them several maintenance issues and they were reluctant to respond. Every time I called them for follow up they made silly excuses to push the matter. I’ve never experienced such behaviour with any other letting agent. They are the worst one in ashford, I guess. Never recommended

RainbowTreasures · 10 August 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

The whole Staines branch were fantastic, in particular Louis who worked tirelessly on our property. He offered great advice around pricing to ensure maximum interest and gave immediate feedback after every viewing.

John · 10 August 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

A friendly professional service ensuring we were kept updated through the process of selling our house eliminating as much stress from us as possible.

Tina · 10 August 2026 · S J Smith Estate Agents Ashford

★★★★★ 4/5

Google

Good experience, we recommend if you looking for a new property, they are quite efficient and resolve things promptly.

Shifa · 10 August 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I put my house on the market early February and completed 13th July. Throughout, the service I received from all staff was very good,all very helpful. Namely Louis who took on a massive hands on role,constantly in touch, in person and on the phone, and always taking pressure off me when things became stressful. Nothing was too much effort for him and all done with great efficiency,calmness and full transparency. I cannot recommend him or SJSmith highly enough from start to finish. Thank you Louis and all the team. Mark

Mark · 10 August 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

A big thank you to Emily at SJ Smith Estate Agents TW15 for all her help throughout my buying process. She was friendly, professional, and kept me informed every step of the way. Her communication was excellent, and she made the whole experience much less stressful. I really appreciated her support and would highly recommend Emily and SJ Smith Estate Agents to anyone looking to buy a property.

Sushmita · 16 July 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I recently sold a property through SJ Smith Ashford and had a great experience throughout the process. Emily was excellent with communication, keeping me updated regularly and always available to provide feedback and answer any questions. Louis was also very helpful and on hand throughout. I would happily recommend them.

Jodi · 16 July 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I’ve sold my house through SJ Smith and can thoroughly recommend them. Emily was my main contact and she’s been brilliant from start to finish. Always calm and reassuring that everything will be alright. Emily goes above and beyond, nothing is too much and she’s always cheerful. The rest of the team was great too. A great big thank you from me!

Mascha · 16 July 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

My purchase was well handled by the estate agents at S.J Smith. Thank you to Emily and to all the other staff involved.

Aiden · 12 July 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Simon Smith, Simon Gresswell, and Louis Devins at SJ Smith for the exceptional level of professionalism, communication, and support they provided throughout our recent property purchase journey. Unfortunately, despite everyone’s efforts, the purchase itself did not proceed due to prolonged delays and a complete lack of flexibility and negotiation from the seller’s side after Survey. However, what truly stood out during this difficult and often frustrating process was the outstanding way the SJ Smith team handled every stage of the transaction. From the very beginning, Simon Smith, Simon Gresswell, and Louis Devins demonstrated a level of dedication and client care that is increasingly rare to find. Communication was consistently excellent, clear, honest, prompt, and reassuring at all times. No matter how challenging the situation became, they remained calm, professional, and incredibly supportive throughout. What impressed me most was their transparency and integrity. They never overpromised, always provided realistic guidance, and worked tirelessly to try to move negotiations forward in a fair and constructive manner. It was obvious that they genuinely cared about achieving the best possible outcome for all parties involved and invested a huge amount of time and effort into trying to make the transaction work. Property purchases can be highly stressful, especially when complications and delays arise, but the SJ Smith team made a very difficult situation significantly easier to manage through their patience, responsiveness, and professionalism. Every question was answered thoroughly, every concern was addressed quickly, and at all times we felt supported and well looked after. Although the transaction ultimately fell through for reasons completely outside their control, my experience with SJ Smith was overwhelmingly positive. Their conduct throughout the process gave me enormous confidence in their expertise and the way they value their clients. I would not hesitate for a second to highly recommend SJ Smith to anyone buying or selling property. They are a fantastic team with exceptional standards, and I will absolutely look to engage with them again in the future for both property purchases and sales. A genuine thank you once again to Simon Smith, Simon Gresswell, and Louis Devins for all of their hard work, honesty, patience, and professionalism throughout.

Work · 16 June 2026 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

My daughter had an absolutely appalling time trying to rent from this estate agents. They were very unsympathetic towards her and treated her very badly. They charged her unnecessary fees and didn’t give it back to her.

Bhavita · 16 June 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We had an amazing experience purchasing our home through SJ Smith. A huge thank you to Emily and Louis, who went above and beyond to support us throughout what can be a very stressful process. Their professionalism, dedication, and hard work made all the difference, and we are incredibly grateful for everything they did. We would highly recommend SJ Smith to anyone looking to buy or sell a home. Thank you again, Emily and Louis, for all your help and support!

Ranbir · 16 June 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We had such a great experience with Elliott when searching for properties in Staines. Super on it, communicative and kind from the outset. Always looked forward to meeting with him and he really got to know us and what we were looking for. We wouldn’t hesitate to recommend SJ Smith and Elliott again. Thank you so much for your kindness and care throughout the process.

Alex · 12 June 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Simon has been so helpful with our sale! Would defo recommend this estate agent, Simon went above and beyond for us thank you so much

Jade · 16 May 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Fantastic service received from signing up to sell our house until the deal completed. The property was effectively marketed and all viewings followed up with appropriate feedback given. Once an offer was accepted, I was kept updated regularly either by phone or email as to the relevant progress. I would highly reccommend their services and their fees were also competitive in the market place.

Anne · 16 May 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

This was for a property sale back last year, and we were very happy with the service ! Got good honest advice from Robert Pearce (Senior Sales Negotiater) from the first visit (you'll probably hear this from him, "honest advice even if you're not going to like hearing it"). And good support throughout the sale process from Robert & Simon Gresswell (Sales Progressor). Also Robert swung it for us with the purchase of our new home which was managed by a different Estate Agency, where he provided in detail our position in completing the sale, persuading the Estate Agent that we were in a more advanced position to complete sale than our rival buyers, this was a contributing factor in us winning the bid. Thanks again to Robert & Simon !

Ali · 16 May 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I’ve been searching for a house to buy for two years. With the budget that I had and the house that I wanted, it’s seemed impossible. Until at some point I’ve met Emily through house viewing. I saw it from the beginning that she is extremely dedicated to help me find what I actually want within my budget. She’s done an amazing job all the way from search, viewing and negotiation right to the end. Now I bought my dream house and I’m getting the key next week.

Azad · 16 May 2026 · S J Smith Estate Agents Ashford