Trusted Agent profile
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleThe team were friendly, efficient and always helpful. I would thoroughly recommend. Lesley F
Thank you so much Daisy for leaving our team in RMS Amble 5 stars! We really appreciate you taking the time to recommend us.
5/5
GoogleI cannot rate the team highly enough! This is the second property that I have sold via Rook Matthews, but the first time that I have used the Amble office. The whole team - Hayley, Hannah, Tracey, Lorraine... just to mention a few were superb! Absolutely excellent and consistently went the extra mile! Thanks so much.
Dear Angus, thank you for such a sterling review! We really appreciate you taking the time to leave five stars for RMS Amble.
5/5
GoogleVery friendly staff and they dealt with all our Queries really quick. Would recommend them to anyone.
Thank you so much Janice for your recommendation of RMS Ashington, it really means the world to us!
5/5
GoogleAlistair the mortgage adviser was absolutely brilliant, looked after us all the way through our journey and got us the very best rates possible. Can't thank him enough
We're so pleased you felt looked after throughout your mortgage process, this is what we aim for. Thank you for taking the time to highlight, Alistair our Mortgage Advisor to us.
5/5
GoogleI recently had the pleasure of dealing with Rook Matthew Sayers and I couldn't be more satisfied with the service provided. From start to finish, the experience was seamless and professional. Angela, Callum. Wendy and the team demonstrated exceptional knowledge of the local market, providing valuable insights and advice that helped me make informed decisions. Their dedication and attention to detail were evident throughout the entire process. They were always available to answer my questions and kept me updated every step of the way. What stood out the most was the teams commitment to understanding my needs and preferences. They went above and beyond to find properties that matched my criteria and arranged viewings that fit my schedule. Their negotiation skills were impressive, ensuring I got the best deal possible. The entire process, from the initial consultation to the final paperwork, was handled with utmost professionalism and efficiency. RMS made what can often be a stressful experience incredibly smooth and stress-free. I highly recommend RMS and Angela to anyone looking to buy or sell property. Their expertise, dedication, and personalized approach make them a top choice for anyone in the real estate market. Thank you, RMS for your outstanding service!
Wow wow wow! We are completely blown away by your review Zeeshan. Thank you so much for taking the time to leave such wholesome and high praising comments, it truly means the world to us. We really appreciate you highlighting our team members and ensuring they get the recognition they deserve. We are delighted to receive your recommendation and hope to see you return to us in the future for any of your property needs. Thanks again, RMS.
5/5
GoogleAbsolutely superb service from all the lasses at RMS Amble , if not available they always ring you back, very very helpful , would highly recommend without a shadow of doubt .. thank you for all your help on our recent purchase ..
We really appreciate your recommendation Russell and thank you so much for taking the time to leave our team in RMS Amble a 5 star rating.
5/5
GoogleI purchased a property through RMS in Amble. Although I wasn’t the one paying them as I was not the vendor, Hayley has gone out of her way to assist us both during the purchase process and with queries post purchase. Very impressed with her friendly yet professional manner. Thank you
Dear Steve, thank you so much for leaving this lovely review for RMS Amble, specifically Hayley. We love nothing more than seeing our team being recognised for their customer service. Good luck in your new home Steve.
5/5
GoogleGreat service from Cristy and the team at Jesmond RMS, who let our flat after going live only the day before. Smooth process and well supported throughout. Thank you.
Dear Sammy, thank you so much for the 5 star review of RMS Jesmond, we really appreciate it!
5/5
GoogleExcellent service from offer through to completion from Kevin and all the staff at Rook Matthews Sayer - Jesmond. High standards of professionalism & communication at all times. No hesitation in recommending for Selling or Buying properties. Thanks again.
Thank you for the wonderful review for RMS Jesmond, we really appreciate your custom and for giving our branch five shiny stars.
5/5
GoogleWe recently sold our property through RMS Jesmond. Marie and Kevin were excellent throughout the whole process with their communication, regularly keeping us updated and negotiating on our behalf where necessary. Would recommend and use again.
Dear Hannah, thank you so much for taking the time to leave this lovely review for RMS Jesmond. We really appreciate your kind words and recommendation.
5/5
GoogleLovely to deal with you........and your patience was greatly appreciated during the very long sale of our property!
Dear Greg, thank you so much for leaving RMS Ashington 5 stars!
5/5
GoogleAbsolutely top notch service from Mr Alistair Bowman. I have dealt with him on multiple occasions when remortgaging and the service is first class.
Dear Ryan, thank you so much for leaving our Mortgage Advisor Alistair a 5 star review, we really appreciate it!
5/5
GoogleUsed RMS for a property sale and it sold in a few days. They were excellent at chasing up the solicitors if requested too. Will definitely use again
Dear Tracy, thank you so much for leaving RMS Ashington a 5 star review!
5/5
GoogleWendy is a credit to RMS Ashington! If it wasn't for her diligence and efforts during the last few weeks of our house purchase, in a long and complicated chain, it could have easily gone on for longer or fallen through all together. Thank you again Wendy!
Dear Amy, thank you so much for taking the time to leave this lovely review for Wendy at RMS Ashington. We really appreciate it and would like to say congratulations on your recent purchase through ourselves.
5/5
GoogleThe rating is for Wendy in the Ashington branch who could not have been more helpful, and such a lovely lady. Unfortunately the head office were not as good - paperwork not prepared in good time and other issues too. I would just about give 1 star to them.
Thank you for the 5 star review for Wendy in our Ashington branch. We will look into this further. Many thanks.
5/5
GoogleHighly recommended, Alistair Bowman was a massive help with our house purchase/mortgage. Always proactive and available to explain the process and to push our solicitors.
Dear Paul, thank you for taking the time to leave our Mortgage Advisor Alistair a 5 star review. We really appreciate your recommendation.
5/5
GoogleUsed Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a …
Dear Karen, as we have already replied your Trustpilot review we would just like to reiterate our thanks to you. We really do appreciate you taking the time to praise our Mortgage Advisor Alistair.
5/5
GoogleUsed RMS in Ashington in both original house purchase, and recent re-mortgaging process. On both occasions, I cannot fault the service provided. …
Thank you again for leaving such kind words for our Mortgage Advisor Alistair and our team in RMS Ashington, we really appreciate it!
5/5
GoogleI went with Alistair Bowman for my first house buy a few years back, I took out the lifetime cover and as such he's just also helped me renew my mortgage deal for no extra cost. He made the whole process very easy and painless, couldn't recommend him enough! 10/10!
Dear Steve, thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate your recommendation of the service he provides.
5/5
GoogleRating only, no written review.
Thank you Nicola for the 5 star rating for RMS Morpeth!
4/5
GoogleVery professional, efficient service with updates on the progress of the sale provided on a regular basis.
Thank you for leaving our team in Morpeth a lovely review Ken, we really appreciate it!
5/5
GoogleDavid & Maureen at RMS in Alnwick are genuinely invested in giving you the best experience possible in helping you to find the perfect property. No question is too silly, especially for 1st time buyers like myself, and their open communication chain is a breath of fresh air! We haven't found 'The One' yet but I have no doubt I will the first to get a phone call from them both, if their eagle eyes spot something! Thanks so much team RMS !
Well, this really put a smile on our faces today. Thank you so much for taking the time to leave this lovely review for our team in Alnwick. We have our fingers crossed 'the one' shows up soon!
5/5
GoogleRating only, no written review.
Dear Elaine, thank you so much for the 5 stars for RMS Jesmond.
5/5
GoogleRook Matthews Sayer provided an excellent and efficient service, going above and beyond the call of duty.
Dear Janet, thank you so much for taking the time to leave this five star review for RMS Jesmond, we really appreciate it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
