5/5
GoogleJamie Duprey in the mortgage advice time was very helpful in getting me some competitive rates, lower than I had found myself. Maureen in the office was great and made some good suggestions on properties. Lovely team! Glad I popped in.
Trusted Agent profile
Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH742 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW734 reviews · 111 on Google (4.8)43 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX716 reviews · 91 on Google (4.6)43 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD702 reviews · 66 on Google (4.5)46 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA687 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ681 reviews · 55 on Google (4.5)43 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ671 reviews · 32 on Google (4.8)47 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS647 reviews · 78 on Google (4.7)47 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX640 reviews · 39 on Google (4.4)43 in the last 90 days
Reviews on Google
Showing 632 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleJamie Duprey in the mortgage advice time was very helpful in getting me some competitive rates, lower than I had found myself. Maureen in the office was great and made some good suggestions on properties. Lovely team! Glad I popped in.
5/5
GoogleJames and the team couldn’t have been better throughout the whole process super helpful and accommodating!
5/5
GoogleIt was a fantastic experience dealing with the staff at the Jesmond branch in purchasing a property through RMS. A special thank you to Kevin and Marie for being so helpful throughout the process. I'd highly recommend Rook Mathews Sayers.
Agent replied · 10 August 2025
Thanks for the 5 stars and kind words for RMS Jesmond, Sunil. We really appreciate it!
5/5
Google"The girls at Rms Amble score a hat trick", cant thank the girls enough for selling our last 3 houses to the first viewers each time,previously weve purchased 2 from RMS & recieved an outstanding service,so if your looking to buy in the north east or sell, this is company you need!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 9 November 2024
Dear Chris & Caroline! Thank you ever so much for taking the time to leave such a wonderfully kind and thorough review for our Amble team, specifically Tracey. 5 gold stars, it's lovely to read how happy you are with the service. We hope to be of assistant again in the future. Once again, many thanks!
5/5
GoogleThank you to the team for helping us all the way to get the right buyer for our lovely home, and helping us buy our new home. The communication was impeccable, they went that extra mile and were even great emotional support who held my hand as me and my family took this big leap. I will definitely recommend. Again thank you
Agent replied · 16 April 2026
Thank you so much Emma! We really appreciate you leaving a glowing review for our team in RMS Whitley Bay and your recommendation.
5/5
GoogleThe staff at RMS West Denton have all been amazing! I used them as a buyer and a seller and I can honestly say they are heavily invested in their customers satisfaction and have gone well above and beyond to ensure we got the best service as possible as they appreciate how important buying and selling a property is. I put up our house for sale with them and they lined up 6 viewings in the first 3 days and the house was sold in 3 days having gotten multiple offers from all the people who viewed! I also used them to buy our next property and they found our dream property for us which we are now moving into. I know house buying and selling can be a daunting and stressful experience but the staff at RMS West Denton have made the whole process hassle free and a breeze! Their professionalism and customer care are second to none and Claire, Ellie and Bruce were amazing to deal with and would highly recommend them to anyone who thinks of buying or selling a property! Thank you for finding our dream property and for selling our house in record time!
Agent replied · 23 October 2025
Thank you so much George for taking the time to leave this fantastic review for our team in RMS West Denton, it means the world to us.
5/5
GoogleFrom start to finish the process was very made very easy. Everybody in the office got to know me it felt very personal. I couldn’t recommend enough. I felt valued as a customer and supported ❤️
Agent replied · 16 April 2026
Thank you so much Angel! We really appreciate you taking the time to leave a lovely review for our team!
1/5
GooglePoor estate agents. Tried numerous times to organise the viewing of a house in Callerton via email and calls. Was last left with someone will book us in and get back. Never did. House now sold in anycase and had been on months but its no wonder why when they are this poor to handle communications. Dissappointing as well as it looked a lovely house and the vendors will be none the wiser as to how badly their agents handled their enquiries as we probably would have agreed on this over a month ago.
Agent replied · 23 October 2025
Thank you James for bringing this to our attention. We’re truly sorry that your enquiries regarding the property in Callerton were not followed up as they should have been. Unfortunately, human error has led to your requests not being actioned properly. This is not the standard of service we aim to provide, and we completely understand your disappointment, especially given your genuine interest in the property. We regret that this resulted in a missed opportunity for you. Your feedback has been shared with the team and they are taking steps to ensure these issues do not recur. Again, please accept our apologies, and thank you for bringing this to our attention.
5/5
GoogleAmazing customer service and made the whole process so easy. Fast and reliable from valuation to sale. Brilliant photos which really showcased our property and so helpful and efficient once the property had sold right through to completion. 10/10 recommend!
Agent replied · 22 May 2025
Thank you so much Ashleigh for taking the time to leave this fantastic review for RMS Hexham!
5/5
GoogleRook Matthews Sayer were amazing throughout the process of selling our home. We sold our home during the time before the stamp duty increase and Katie, Ali, Jan, Maureen, Lisa & Doreen were all incredibly helpful reassuring us. Katie was instrumental in making sure everything was on track. Thank you so much! ❤️❤️❤️
Agent replied · 16 April 2026
Thank you so much Louis for leaving us a fantastic 5 star review!
5/5
GoogleAmazing estate agents! We would never have met the stamp duty deadline if it wasn’t for Lisa chasing up and down our chain every day. No request or question was too much and we felt really looked after. Can’t thank her and the team enough. We will definitely use them again in future (although we don’t want to move for a while now!)
Agent replied · 16 April 2026
Thank you so much Evelyn for taking the time to leave this lovely review for our team!
4/5
GoogleWould like to thank everyone at RMS and also Alistair for his determination to get us a mortgage on a Non-standard type property. Took us a few months of trying to work out how we would achieve it but Alistair took it all on board and sorted it out for us after lots of hard work . Many thanks, now happy in our dream home 🏠 top marks, would recommend!
Agent replied · 17 June 2024
Thank you very much Owen for taking the time to leave a 5 star review for RMS Ashington and for highlighting our Mortgage Advisor Alistair to us, we really appreciate it!
5/5
GoogleI found the staff at Rook Matthews Sayers really helpful and very proactive!!! Would recommend then to anyone.
Agent replied · 17 June 2024
Thank you Matthew, we really appreciate the time you've taken to leave RMS Ashington a 5 star review.
5/5
GoogleSupportive and in touch throughout the process. Alistair has been excellent and goes the extra mile chasing up the other parties involved in our sale and buy. Highly recommend
Agent replied · 17 June 2024
Dear Chris, thank you so much for taking the time to leave our Mortgage Advisor, Alistair a 5 star rating. We really appreciate your kind words for him, as well as your recommendation.
5/5
GoogleRook Matthews sayer estate agents in ashington provided a friendly and efficient service during our house move from start to finish. Wendy was very helpful with any queries we had in the process and I would highly recommend their services .
Agent replied · 17 June 2024
Thank you Philip for leaving RMS Ashington a 5 star review, specifically Wendy, we really appreciate it!
5/5
GoogleI have used Alistair for our mortgage and re-mortgages for quite some years now and he has been absolutely brilliant! He has always been very informative and reliable. 10/10 would recommend!
Agent replied · 17 June 2024
Thank you for your recommendation of our Mortgage Advisor Alistair. We are very happy that he has been able to guide you over the years.
5/5
GoogleRook mathew sayer has been totally brilliant.The staff at the morpeth branch are extremely friendly and are on the ball.Lots of phone calls telling me how the progress is going.Had another estate agent before Rook mathew sayer and they were extremely disappointing they promised everything and got nothing . Definitely would recommend Rook mathew sayer morpeth branch.five star service.
Agent replied · 17 May 2025
This review has made our day, thank you so much Paul. We really try and convey in our initial valuations that we are with you for the long haul, not just until we agree a sale. We will do everything in our power to get to completion. But in the end, actions speak louder than words, which you've seen demonstrated by our fabulous Morpeth team. We really appreciate your recommendation. Best wishes, RMS.
5/5
GoogleFriendly helpful as always. A great team! Thank you
Agent replied · 24 August 2024
Thank you so much Carolyn for the 5 star rating of RMS Morpeth!
5/5
GoogleReally helpful and great communication throughout the process of us buying our first home. Would definitely reccomend.
Agent replied · 24 August 2024
Thank you so much Anne-Marie for leaving our team in Morpeth a 5 star review. We really appreciate your recommendation.
5/5
GoogleBought our property through the Morpeth team, from the viewing to the move in day the team were very efficient, keeping us informed regularly and responded to any queries promptly. Can't fault them.
Agent replied · 24 August 2024
We can't thank you enough for taking the time to leave RMS Morpeth a 5 star review.
5/5
GoogleI found Rook Matthews Sayer at Morpeth to be extremely helpful and keeping me up-to-date with progress. All the girls in the office were really professional, helpful and understanding.
Agent replied · 24 August 2024
Thank you so much Tina for leaving such a lovely review for our team in RMS Morpeth. We're so pleased you were happy with the service provided.
5/5
GoogleWe definitely made the right choice picking rms to sell our house, the staff are so friendly and helpful, and gave us really good advice, i would very much recommend rms.
Agent replied · 24 August 2024
Well this review thoroughly warmed our hearts. Thank you so much Paul for your recommendation of RMS Morpeth, it means the world to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Rook Matthews Sayer is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 2025
2025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2024
2023 7 Gold across five branches The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2023
2022 6 Gold across four branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Regional Estate Agent, North EastMorpeth
- Local Gold (5)The British Property Awards 2022
2021 4 Gold across three branches The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Regional Estate Agent, North EastMorpeth
- Local Gold (3)The British Property Awards 2021
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
Has Rook Matthews Sayer won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
