Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleA year ago my house was given to RMS to sell.I had several buyers come and go due primarily to the amount of work my house needed but eventually they found a buyer and I have finally moved out.All thro the process I always felt they listened to me (good and bad) and that I was in charge of my house sale.My main contact was Laura who was outstanding in all aspects of the process.I would certainly use them again.
4/5
GoogleEllie was always very pleasant and helpful when contact was made 👍 …
4/5
GoogleWest Denton agents team members were very helpful and got my flat rented out pretty swiftly. Would recommend to other landlords.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI found RMS very helpful and professional. The lovely lady that arranged the viewing of the property, was Hannah Hay. She was very patient, informative and friendly, helping to make the viewing process run smoothly. I would certainly recommend RMS.
Thank you so much Linda for leaving such a lovely review and for highlighting Hannah to us!
5/5
GoogleHannah Hay, Tracey Wintrip and Lucy Forester were great at communicating when our property was available, supporting us through the paperwork side of rental and have all been incredibly welcoming too. Thank you for your enthusiasm and commitment in securing our new home.
Thank you so much Lucy for leaving the ladies in RMS Alnwick such a great review!
5/5
GoogleMoved into my dream home thanks to Hannah Hay and the team at Rooks Matthews Sayers, Alnwick branch 😀 …
5/5
GoogleJust recently purchased a house through the Morpeth office and I can’t recommend these girls highly enough from start to finish they updated me through the whole sales process. I couldn’t be happier.
We can’t thank you enough Gemma, for the kind words you have left for our team in RMS Morpeth, it really means the world to us.
5/5
GoogleA good estate agent to deal with. We purchased our new home through the Hexham branch and the process was easy and straightforward. The welcome pack and card we were given when I picked the keys up was a lovely touch
5/5
GoogleFriendly, always helpful and very professional. Excellent customer service.
5/5
GoogleWe engaged Rook Matthews Sayer to help sell our house. The service, professionalism and communication has been exemplary. The initial marketing video, pictures and descriptions showed the property superbly and our sale was agreed within 2 weeks. And the ongoing communication throughout the completion process was faultless. We were so happy with the service that we decided to market another property with RMS and we are encountering the same top notch service. Thank you RMS
5/5
GoogleI recommend the Rook Mathews Office in Jesmond, Newcastle Upon Tyne. They are a reliable and competent real estate agents. They sold my house for me even though I was living in Poland and everything was dealt with very well, they were really friendly and helpful. Marie the manageress was exceptional, she went above and beyond the call of duty. Thank you very much for achieving such great value for my house. Regards Alice Mazur.
5/5
GoogleWe were very impressed with the service that Rook Matthews Sayer Morpeth Branch provided us. All staff were friendly and efficient throughout our dealings with them. The thing that most impressed us was the fact that we were kept continuously well informed all through the process of buying our home. There were regular check-ins to update us on how things were progressing. We would highly recommend Rook Matthews Sayer and should we ever decide to move house again we would not hesitate to use them again. Great experience. Big thank you to all staff involved
5/5
GoogleExcellent staff assisting in our house move. Suzanne was exceptional, the other members of the team were also helpful, knowledgeable and assisted us every step of the way. Thank you!
Thank you so much Julie, for taking the time to leave this lovely review for our team in RMS Whitley Bay and for highlighting Suzanne to us. We're so pleased you felt supported throughout. Best wishes RMS.
5/5
GoogleRMS Whitley Bay branch gave a very good service. They accurately valued the property, marketed it and escorted viewers at the property without me present. They managed a very long drawn out sale where the lower property chain collapsed beyond our control and the property had to be remarketed, rapidly getting a new buyer, keeping me well informed at all times. Friendly and helpful at all times.
5/5
GoogleWow! Rook Matthews, Whitley Bay have been incredible from start to finish. I was unsure about selling our house, due to previous experiences with other estate agents. Ali was amazing and reassured us, we had an offer within 2 weeks. Throughout the whole process, the whole team have been positive, patient and a pleasure to deal with. I cannot recommend RMS, Whitley Bay enough. Thank you so much!
Aw Joanna, thank you so much for leaving such a wonderful review for the ladies in RMS Whitley Bay. We're so pleased you felt supported by them throughout your sale and can't express enough how delighted we are that you entrusted us to sell your home. Thanks again, RMS.
5/5
GoogleSold our home through the Whitley Bay branch and the team were so friendly and helpful. Could always get through on the phone and they’d answer any question I had or come back to me as soon as they had the answer. Thank you!
Thank you for taking the time to leave this great review Ross, we pleased you felt supported by our team in RMS Whitley Bay throughout your sale. Best wishes, RMS.
5/5
GoogleRating only, no written review.
5/5
GoogleGood grief that was very very great staff work and is great very very proud of your team never let us down and is proud great hard worker no matter what they do they always very happy to help for anything and they always the best one I have never known that was the best great team work always happy for helping anyone else but is great you are the best top of class number one. Best regards Stephen and Jacqueline congratulations to all the team to Rook Matthew Sayer, Park View, Whitley Bay well done love you all very much xxxx
Thank you so much Stephen for the kind words for RMS Whitley Bay, it really means the world to us!
5/5
GoogleAlison Isbister and her whole team at Rook Matthews Sayer in Whitley Bay were fantastic during our recent transaction, while buying a property through their agency. Couldn't recommend them highly enough.
Thank you so much Graham, it means the world to us that you have left such a lovely review for our team in RMS Whitley Bay.
5/5
GoogleA sincere thank you to James and Leah at RMS Hexham, who have provided a fantastic service helping us sell our home. The good communication was especially appreciated, they were very informative - promptly keeping us up to date from start to finish. They were willing to listen and try new approaches regarding online listings and 10/10 for chasing up the solicitors near to completion!
5/5
GoogleWe have always used RMS for buying and selling our home. The reason being they are so efficient, pleasant and keep you Informed every step of the way. The service this time around was exceptional. Thank you so much James and Lovely Leah.
1/5
GoogleAn awfully run company. Wouldn’t give keys to a rental house because tenancy agreements hadn’t been signed, yet they only sent the documents out on the day of tenancy start date! Documents that should have been sent out months in advance. Furthermore, they said they’re still confirming if deposits and rent had been paid on the tenancy start date, even though this had been paid weeks in advance. Once documents had all been signed, by tenants and guarantors (all guarantors had to sign while at work and in meetings), they then told us they couldn’t confirm from head office because they were on their lunch breaks or in meetings, leaving us waiting for several hours by the house. Tenancy start date was already pushed back by a few days, which was not even stated in the tenancy agreement and remained as the original date. Constantly chasing them up via phone calls despite them telling us they’d contact us. Thankfully the last year i’m renting a student house.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
