Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

Hello Alison, We are very disappointed to read this comment, we do take our customer service very seriously. I have spoken to the branch and confirm that as the purchaser regularly buys through Rook Matthews Sayer Ashington the staff were aware that the purchase was through a mortgage, furthermore they were under the impression that you knew this. Perhaps the confusion may have stemmed from the buyer wishing to complete quickly. While we appreciate the time constraints you experienced, the branch staff regularly chased the mortgage lender, who apologised for the delays and stated they were due to Covid-19. A further delay was incurred due to the purchasers’ solicitor moving house, which prevented the funds being released until the address was updated. We understand the frustration you felt due to the price reduction, however, due to the results of the survey the purchasers’ felt as though they had to reduce their offer in order to complete the work required. We have received confirmation from the team that your brother was updated at all stages of the sale and received contact at least twice a week, the staff were informed that he would be the main point of contact and not yourself. We are disappointed to receive this review after you visited the branch upon completion and thanked the staff personally for all their hard work and determination and did not mention any of the aforementioned concerns or issues. We’re sorry you felt you needed to leave us this review. We are very well known for our excellent customer service and it is just one of the reasons why Rook Matthews Sayer sells more homes in the region than any other estate agent. If you would like to discuss the matter further please feel free to email marketing@rmsestateagents.co.uk and we will be able to assist you further.

Hi Abdul, thank you for taking the time to leave our Morpeth team 5 golden stars!

Dear Stephnie, Thank you for taking the time to leave our Morpeth team 5 shiny stars!

Dear Irene, thank you for taking the time to leave 5 shiny stars for our Morpeth branch!

Hi Eileen, thank you for taking the time to leave us 5*s and a lovely review!

Dear Raymond, thank you for taking the time to leave our Morpeth team five gold stars and a lovely review.

Hi Lynda. Thanks so much for taking the time to leave this fantastic review. We are so pleased to hear from you and to have you share your wonderful recommendation with the google community.

Dear Gill, thank you for taking the time to leave our Morpeth branch 5*s, we really appreciate the recommendation.

Dear Sandra, thank you for leaving a kind review and special mentions for Ann, Cheryl & Rowan. We are glad Ann's persistence and sale chasing was able to get you over the finish line. We hope you're very happy in your home.

Dear Megan, thank you for taking the time to leave our Morpeth branch a thoughtful review. We're very happy that you received 5 star service from both our residential & financial services teams. Thanks again

Dear Heather, Many thanks for taking the time to leave our Jesmond branch 5 stars and nice review!

Thank you for taking time to leave us 5 gold stars Callum. It is excellent to hear that you are very happy with the service received. I hope you're happy in your new home and we can be of assistance to you again in the future!

Hi Linda, Thank you very much for taking the time to leave us a review. We are delighted to hear of your positive experience. Thank you for the recommendation and the lovely 5 gold stars!

Wow, Joanne! Thank you ever so much for taking the time to leave such a wonderfully kind and thorough review for our Amble branch. 5 gold stars, it's lovely to read how happy you are with the service. We hope to be of assistant again in the future. Once again, many thanks!

Hello Tony & Clare, firstly thank you for taking the time to write such a brilliant review! It was a pleasure to read and I'm sure our Amble team feel the same. It's fantastic to that your experience was quick and faultless. We hope that you're very happy in your new home. Thank you again!

Hi Andrew, thank you so much for taking the time to leave us 5 gold stars and a lovely comment!

Wow, thank you Tony! It's lovely to receive 5 shiny stars & to read such kind comments about Ellie. We hope we can be of assistance again in the future!

Hello Joseph, Thank you for taking the time to leave us a great review, it's really appreciated and we'll make sure that Barbara reads your lovely comments. Thanks again

Hi Danielle, wow that's great! Thank you so much for taking the time to leave such a lovely comment and 5 gold stars. I hope we can assist you again in the future!

Hi Rachel, Thanks so much for taking the time to leave us such a great review. We're delighted to read of your positive experience with our West Denton branch. Wishing you all the very best in your new home.

Wow Karen, thank you for leaving such an in depth and wonderful review. We love being able to assist people in finding their dream home! Good luck in your new home and we would love to be able to help you again in the future if your choose to relocate. Good luck and many thanks again!

WOW! Thank you very much for leaving us 5 fantastic stars, it is very much appreciated!