Trusted Agent profile
★★★★★
1,360 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.
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Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleBrilliant communication and very helpful.
"Thank you for your kind words! We're happy to have provided you with efficient communication and assistance. We appreciate your support!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleExcellent. Friendly and reassuring
"Thanks for the fantastic review! We're thrilled to hear that our team was able to provide you with a friendly and reassuring experience. We truly appreciate your support." Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleThe whole team at RMS Alnwick have been friendly and helpful from start to finish. Tracey was helpful at the start of our purchase journey, arranging viewings and managing the negotiations. A big thank you to Lorraine who has skillfully managed the process through to exchange and completion with tenacity and persistence.
Thank you for sharing your positive experience. Our team is dedicated to providing excellent service and we are thrilled to hear that Tracey and Lorraine were able to make your purchase journey smooth and successful. We appreciate your support and look forward to working with you again in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleEveryone at RMS Whitley Bay was friendly and professional throughout the process. Thank you so much for the excellent service in selling our property.
5/5
GoogleWe can’t praise highly enough, the experience we have had with Lisa Irving and all her colleagues at Rook Matthew’s Sayer, Whitley Bay in purchasing our beautiful new home. From the moment we stepped into the office to register our interest in a new property and were met with Lisa’s lovely smile we couldn’t have been better looked after. We went on to buy the first property that Lisa suggested we look at, which was absolutely perfect for us. We are also selling through RMS Whitley Bay and similarly are enjoying a superior service.
4/5
GoogleNice big branch. Seemed a bit understaffed, there was only one lady trying to serve some clients and answer the phone while I had to stand and wait. I gave up after 10 mins and listed with their competition who had plenty staff available and served me straight away.
5/5
GoogleSuch a pleasant experience with Rook Mathews in West Denton. Ellie was my main point of contact. She was extremely helpful, fast and responsive. No issues at all. Such a lovely bunch of people! Thank you.
5/5
Googlegreat sevice from the west denton branch. Claire and Elie did everything we asked promptly and effectively. would use again and happy to recommend.
5/5
GoogleThe entire team at Alnwick have been a pleasure to work with. Cannot recommend them more!
5/5
GoogleThey were professional and efficient . Leah was very helpful!
Thank you so much Will, we really appreciate you taking the time to leave this wonderful review for our team in RMS Hexham.
5/5
GoogleI have been dealing with Jamie Duprey regarding my mortgage as a first time buyer. He couldn’t have been more helpful and has made the process a lot clearer for me and put me at ease. 100% would recommend
Thank you for the great review Louise! We're so pleased you have felt supported by our Mortgage Advisor Jamie throughout the process of securing your first mortgage.
5/5
GoogleCannot recommend Rook Matthews Sayer highly enough. From our first encounter to the last everyone was so friendly and very professional. They always took the time to explain everything to us and we always felt we could call them at anytime. They really are premier league and without doubt made the process less stressful than it otherwise would have been.
Thank you so much for your recommendation Kim, it really means so much to us!
5/5
GoogleRMS were very helpful in my house buying process. They were responsive and professional. I would recommend.
Thank you so much Emma, we really appreciate you taking the time to leave this wonderful review for our team in RMS Ashington.
5/5
GoogleI had an excellent experience with Rook Matthews Sayer Estate Agent in West Denton. The team was professional, friendly, and highly knowledgeable, making the entire process smooth and stress-free from beginning to end. They were always responsive and kept me updated at every stage, which gave me great confidence throughout. Their attention to detail and commitment to delivering a high level of service really stood out. I would highly recommend Rook Matthews Sayer to anyone looking for a reliable and efficient estate agent. A well-deserved five-star experience!
5/5
GoogleRook Matthews Sayer Estate Agents in Jesmond delivered an exceptional experience from start to finish. The team was professional, approachable, and incredibly knowledgeable about the local market. They kept me informed every step of the way, making the entire process smooth and stress-free. Their attention to detail and genuine commitment to customer satisfaction really stood out. They went above and beyond to ensure everything was handled efficiently and with care. I felt confident and supported throughout, which made a huge difference. I would highly recommend Rook Matthews Sayer Jesmond to anyone looking for a reliable and friendly estate agent. Truly a five-star service! ⭐⭐⭐⭐⭐
5/5
GoogleExcellent service from Mortgage Manager named Alistair. Much appreciated
5/5
GoogleWould definitely recommend, Jamie Duprey was always happy to help and very efficient
5/5
GoogleA truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout. A truly HUGE thank you.
1/5
GoogleWe had previously contacted RMS to arrange a viewing of a house prior to selling our own to which there were mistakes and mixups I.e being called weeks later following up the viewing request when we’d already seen it…twice. Then I poorly chose RMS for the sale of our house. Had a poor and unhelpful experience when selling and still so now the house is sold! During the selling process, we went with RMS as we were promised 360 degree photography for free which was never organised- luckily the house sold quicker than expected so didn’t need this. The photographs taken were sub-par and I had to send in my own to replace the poor quality of the worst ones. They also did not include an adequate coverage of the house in their images. During the selling experience, I found that when I rang to request information this was never followed up. If it was, the wrong and outdated information was then given. Additionally, they managed to tell me that my buyer requested a viewing, and to tell my buyer that I had requested a meeting- leading to a lot of stress and very much wasted time on both our parts as we stood looking dumbfounded at one another when the meeting took place. Now my house is sold, and the current owner is selling it on nearly a year later, I have been emailed her confidential documents….twice- even after I corrected them the first time. They clearly have been unprofessional in the way in which they have handled customer data. Would not recommend.
5/5
GoogleEllie and Claire were amazing when it came to helping me sell my dads house. They helped me fill in the paperwork I didn’t understand and were happy for me to contact them with any questions or enquiries I had. If I sell any other property I will definitely be returning to Ellie at Rook Mathew’s sayer West Denton.
5/5
GoogleEllie Murray was excellent throughout the whole process of selling my house. She was always on the ball, kept communication flowing between both sides, and really pushed things forward to get the sale completed. Her professionalism and persistence made a big difference, and it was clear she genuinely cared about getting everything over the line. Ellie is a real credit to the company and I’d highly recommend her to anyone buying or selling a property. Dean
5/5
GoogleOutstanding help from everyone at RMS Whitley Bay with the purchase of my new property. It wasn’t the easiest of paths from my side but their patience and their assistance helped so much!
5/5
GoogleAmazing from the start right up until the end the communication was amazing very friendly staff and would not hesitate to use them again
Really appreciate this fantastic review for our team in Morpeth. Thank you Neil for taking the time to highlight our team.
5/5
GoogleThe whole team at RMS are really really great to deal with. Katie and Lisa were brilliant throughout keeping us well informed and making sure everything went to plan.
We truly appreciate you taking the time to leave this lovely review Andrew. Thank you for highlighting Katie and Lisa in our Whitley Bay branch.
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Whitley Bay has the most, with 739 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
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