Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

Dear David, You mentioned in your email to the branch that you are a neighbour to a property being marketed by us and that historically the neighbouring property had caused damage to your home. I believe you wanted us to raise this concern with any potential buyers. We have spoken to the branch and they have informed us that they spoke to you on the 7th September 2022 regarding the issue you raised in your email. Unfortunately as they discussed with you, without a letter from a solicitor regarding the issue, this isn’t something we could convey to potential buyers. Rest assured, if there were any issues with the property, this would come up in a survey which is a legal matter and would be dealt with by solicitors. We would appreciate if you could edit/remove your review as we feel this isn’t an accurate representation of our service.

Thank you so much for the 5*s Elizabeth, we really appreciate you taking the time to leave this review for RMS Amble.

Dear Jan, we're so happy to read that you would use us again. Thank you so much for taking the time to leave RMS Amble 5*s!

Dear Liz, thank you so much for taking the time to leave RMS Amble 5*s. We hope you're very happy in your new home and settling in well.

Dear Justine, thank you for your kind words regarding Ellie, we're so glad you like your welcome pack full of goodies. Wishing you luck in your new home!

Dear James, thank you for taking the time to leave our West Denton team a very in depth and nice review. We're glad they went the extra mile, ensuring you were able to submit the required documentation within the tight time frame. We understand moving house is an incredibly stressful experience and hope that you have settled in Newcastle and are happy in your new home! Many thanks again

Dear Dianne, thank you for another 5*'s, this time for our West Denton branch. Ellie is indeed a gem and she is a credit to our company. We greatly appreciate you taking the time to leave such a fantastic review for our team at West Denton.

Dear Daryl, thank you very much for spending the time to give our West Denton branch such a wonderful 5* review.

Dear Pat, thank you for leaving this review. It's so nice to see you felt looked after by RMS West Denton. May we ask what would make you give 5*'s? Feel free to email marketing@rmsestateagents.co.uk

Hello Muhammad, thank you for the shiny 5* review for our West Denton branch. We're glad our team could help you every step of the way.

Hello there, sorry to read this post. We were very surprised to hear this, so carried out investigations immediately. After a discussion with the branch, I can confirm that our accompanied viewer was at the property from 12pm until after 12.40pm, as there were viewings before your time slot at 12.30pm. Due to a no show client before your appointment, our accompanied viewer waited for you outside the front of the property (which is the only entrance to the property) from 12.15pm until after 12.40pm, perhaps there was some confusion regarding your viewing time or the agreed meeting place? While we appreciate that you called the branch at 12.43pm, 12.47pm and again at 12.56pm you did not leave a voicemail message so we couldn't respond, additionally our staff were busy assisting other clients at the time. I can assure you, had you left a voicemail message our Jesmond team would’ve returned your call as soon as someone was available to do so. We’re sorry that you missed your viewing, but if you’d like to rearrange I can confirm the property is still on the market and our Jesmond team would be happy to rearrange this for you.

Dear Alison, thank you for leaving our Alnwick team 5 shiny stars!

Dear Martin, thank you so much taking the time to leave RMS Alnwick 5*s. We're so glad you chose to use us too!

Dear Valerie, thank you for leaving our Alnwick team and specifically Claire & Maureen 5 stars and a lovely review. Very pleased that they were able to provide you with great service throughout both a property purchase and property sale. Thanks again!

Dear Carolyn, we're so glad our Ashington branch were able to provide you with 5* service. Thank you for the review

Hi Kate, Thank you so much for your lovely comments and for taking the time to leave us those fabulous 5 stars. We really appreciate it. Thank you for choosing Rook Matthews Sayer Ashington. We look forward to helping you again in the future, here whenever you need us! Thank you again

Dear Kaylee, thank you for taking the time to write a very detailed and lovely review. It was an absolute pleasure to read such kind words about of Ashington team. We're so glad that they were able to help achieve a quick completion on your sale. We hope to be able to assist you again in the future. Many thanks!

Hello there, sorry to read this post. We were very surprised to hear this, so carried out investigations immediately. After a discussion with the branch, I can confirm that our accompanied viewer was at the property from 12pm until after 12.40pm, as there were viewings before your time slot at 12.30pm. Due to a no show client before your appointment, our accompanied viewer waited for you outside the front of the property (which is the only entrance to the property) from 12.15pm until after 12.40pm, perhaps there was some confusion regarding your viewing time or the agreed meeting place? While we appreciate that you called the branch at 12.43pm, 12.47pm and again at 12.56pm you did not leave a voicemail message so we couldn't respond, additionally our staff were busy assisting other clients at the time. I can assure you, had you left a voicemail message our Jesmond team would’ve returned your call as soon as someone was available to do so. We’re sorry that you missed your viewing, but if you’d like to rearrange I can confirm the property is still on the market and our Jesmond team would be happy to rearrange this for you.

Sylvia, I have spoken with our Morpeth branch and while we do not have anyone registered under the name of Sylvia Smith on the system, we have been able to potentially link your review to a phone call received by a member of staff at our Morpeth branch a few months ago regarding a similar issue. We are sorry that you are unhappy with your house. However, as our negotiator explained to you on the phone, had we known about the lack of sewage system and tank, we would have been legally obligated to declare this very important information to all interested parties. Furthermore, all buyers are advised to undertake independent searches and enquires in order to proceed with their property purchase comfortably. I have been informed that the buyer of this property did carry out numerous searches when obtaining their mortgage and no alarm bells were raised and nothing regarding the sewage system was mentioned. Again we are sorry that you are unhappy with your property.

Dear David, thank you for leaving our Morpeth branch five gold stars and writing such kind words, we really enjoyed the comparison to John Lewis! We hope you will consider us again in the future, should you require our services. Thanks again!

Dear Dawn, thank you for taking the time to leave 5 shiny stars for our Ashington team.

Hi Carolyn, thank you for leaving a review and 5 shiny stars!

Thank you for the 5 shiny stars Justine, it is really appreciated!

Dear Maureen, thank you for leaving our Ashington branch 5 shiny stars!