Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleStaff were great. Helpful, supportive and kept me informed at all times. House sold reasonably quickly considering the market, for a good price too.
Dear Elaine, thank you so much for taking the time to leave this five star review for RMS Whitley Bay. We really appreciate it!
5/5
GoogleGreat team at Whitley Bay Branch - Alison kept us informed at all stages - House sold immediately and the whole process was smooth and painless - would not hesitate to recommend Thank you everyone Rachel Hales
Dear Felicity/Rachel, thank you so much for the kind words and recommending RMS Whitley Bay with a five star review, we really appreciate it!
5/5
GoogleAlison, Jan and Nicola at the Whitley Bay branch made selling our house a breeze. Not only were they extremely professional but they went out of their way to make sure that things happened quickly. What is traditionally a stressful process was made so much easier by these ladies, 5 star service from start to finish.
This is so lovely to hear and I know our team at Rook Matthews Sayer Whitley Bay branch will be delighted to read your comments. Thank you so much for the kind words and taking the time to leave us a wonderful 5* review.
5/5
GoogleRook Matthews Sayer of Whitley Bay provided my family with great service in selling a family home. they were always helpful and responded quickly to any queries. i would have no hesitation in using Rook Matthews Sayer of Whitley Bay any time in the future.
Hi Gary, Thank you so much for this lovely review for Rook Matthews Sayer Whitley Bay branch. It's great to read your kind words. Thank you for the recommendation.
5/5
GoogleI cannot remcommend Alison and her team high enough. From beginning to end they were all so professional, friendly and on the ball. There was no pushy sales, in fact the exact opposite and I really felt they had my best interests at heart. Thanks so much for all your help!
Dear Kay, thank you so much for taking the time to leave our Whitley Bay branch this lovely review and the shiny 5 stars, it really means so much to us.
5/5
GoogleOutstanding service from the Whitley Bay team when selling our property. Friendly, responsive and proactive communication throughout the sales process made it all very easy. Would highly recommend.
Dear Ray, thank you so much for taking the time to leave this wonderful review for RMS Whitley Bay, we really appreciate it!
5/5
GoogleI found the whole process of selling a property through the Whitley Bay branch of RMS Estate Agents a thoroughly straightforward experience. The staff were courteous and knowledgeable of my requirements for a timely sale. The legal services provided for the completion were enhanced by the use of their EWAY Portal, which enabled prompt actions required by myself and also enabled me to observe email traffic between the buyers and my own designated solicitor. Thanks again for an excellent service.
Thank you Michael for giving five stars to RMS Whitley Bay. We really appreciate you taking the time to leave this review and for choosing us as your selling agent.
5/5
GoogleAlison and the team at Rook Matthew’s Sayer, Whitley Bay, were outstanding from my first encounter with them in the office through to completion on our purchase and sale, and beyond. Their knowledge of the local market, and drive to find the right buyer and get the best price for each property, is exceptional. Alison worked tirelessly to negotiate on our behalf. Once the sale and purchase was agreed their hard work continued. It’s rare to find an agent who can be impressive in both the sale negotiation and holding the sale together through to completion without bump or incident. I’d go as far as to say this was the perfect agent experience and I wouldn’t hesitate to recommend them.
Wow Emma! Thank you so much for taking the time to give such a heart warming review for RMS Whitley Bay and for the shiny 5 stars. Receiving comments like yours reminds us why we do what we do.
5/5
GoogleIn the last year, I have sold 2 houses and purchased 1 using this company. From start to finish, I have been impressed with the service and value for money offered by them. In particular, I would like to praise the staff in the Whitley Bay office. They really put themselves out to provide a personal service. They were always quick to respond to my enquiries and when I visited their office I was always warmly welcomed.
Wow Chris, we are thrilled to read this fantastic feedback. Thank you so much for taking the time to leave this review for RMS Whitley Bay and thank you for continuing to choose RMS to sell your properties, we really appreciate it.
5/5
GoogleAlison, Jan and the rest of the team at the Whitley Bay branch were very helpful, knowledgeable and nothing was too much trouble when dealing with me. My property sold within days of being put on the market by Alison and the whole sales experience was relatively painless. I would recommend the team at the Whitley Bay branch.
Thank you for the sterling review for our branch in Whitley Bay Christopher! We really appreciate you taking the time to leave us five stars and for choosing us as your selling agent.
5/5
GoogleRook Matthews Sayer Whitley Bay was absolutely fantastic at progressing our recent sale and purchase. It turned out to be a really difficult chain transaction and the team went above and beyond to get everything sorted. Thank you Susanne, Jan, Alison and all the team for your very professional and helpful service. Ruth&Andri
Thank you so much for this lovely review of RMS Whitley Bay, we really appreciate it! Congratulations on your sale and purchase.
5/5
GoogleVery happy With rook Mathew sayers Clair and Bruce were professional from start to finish with the sale of my property 5 stars thank you
Thanks Dave for giving RMS West Denton five stars! We really appreciate it.
5/5
GoogleRating only, no written review.
Thanks for giving RMS Alnwick five stars Claire!
5/5
GoogleFantastic!!
Five shiny stars for RMS Alnwick, thanks Daniel!!
5/5
GoogleAmazing service, especially from Brenda who put me in touch with my mortgage advisor. First class!
We're thrilled to read you experienced amazing service from RMS Alnwick. Thank you so much for taking the time to leave this 5 star review Nicky!
5/5
GoogleI used RMS Jesmond to find a tenant for our flat in Newcastle. From on the onset Cristy and team have been clear, helpful and proactive. The entire sign up, marketing, tenant finding and tenant processing (referencing and contracting) has been smooth and seamless. I was able to get a good tenant with an uplift on our rental income within 2 weeks of the property being emptied.
Hi Mohammad, thank you for leaving Cristy and her team 5 stars and an excellent review. We really appreciate your kind words and it's great to read how on point the hole branch was. We hope to work for you again in the future!
5/5
GoogleWe just bought our first flat with the help of Marie, Kevin and the Jesmond team and they couldn’t have been more helpful! They went above and to keep in touch with us about the sale and give us advice around contacting our solicitor. Their fantastic communication and support throughout the whole process was a huge help. Thank you so much!!
Thank you Rosie for your five stars and kind words for RMS Jesmond. We really appreciate you taking the time to leave this review for our team.
5/5
GoogleRating only, no written review.
Thank you so much for the 5*s Chantelle, we really appreciate you taking the time to leave a review.
5/5
GoogleFantastic service from start to finish at the Alnwich branch of Rook Mathews Sayer. Very professional and polite. Brenda took care of my sale and kept me informed all the way. Would high recommend!
We're really thrilled to receive your 5 stars Giles! Thank you for taking the time to leave this review for RMS Alnwick.
5/5
GoogleAlnwick branch completed my property sale, a genuine, no fuss agreement, when solicitors were rubbish (standard practice) RMS staff ensured they chased and updated to keep on top of the sale. I wouldn’t hesitate to use and recommend RMS as the best in their field 👍🏽 …
Dear Stuart, we loved reading this review and we're delighted you would recommend us in the future. Thank you so much for taking the time to leave RMS Alnwick 5 stars.
5/5
GoogleThe team at Alnwick made the whole house selling experience very easy. A special mention must go to the sales progressor Brenda, who was extremely helpful throughout. Many thanks to you all
Dear Paul, we're thrilled to read this five star review - thank you very much for your kind words for RMS Alnwick, especially Brenda!
5/5
GoogleFantastic service from RMS Hexham. Leal, Helen and Cheryl were so easy to deal with throughout the sale of my home and dealt with everything promptly with the utmost professionalism. Thank you so much for everything you have done from start to finish of the process. Highly recommended and would be my first port of call if ever selling again.
Dear Gav, we really appreciate you taking the time to leave RMS Hexham 5*s, thank you so much!
5/5
GoogleRating only, no written review.
Hi Iain, thank you very much for the 5 shiny stars!
5/5
GoogleExcellent service. Highly recommended.
Dear Christopher, thank you so much for taking the time to leave RMS Amble 5*s!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 736.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
